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    Coach

    3.5 (45 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 week ago

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    Reviews With Photos

    This is the Messanger bag that I bought today! Love this Army green color! :))
    Sharon Z.

    Wow..what a great day to shop @ the Coach in the Petaluma Outlets! I'd like to give a special review for this beautiful sales lady named.. Jaclyn which she goes by Jackie! :)) Walking in the store made me feel welcomed by Skye and Jackie whom by way..approached me kindly with her awesome smile and was ready to help me find a gift for my friend! Upon looking around..I found this perfect Army green canvas square bag! This is the color that my friend liked! I'm was very pleased when I saw it! I gave the bag to Jackie and she checked the price up for me @ the register! Mind you..I had more than one purse on my hands..but I needed to be good today and focus to buy one gift for a friend since I had a budget!! LOL!! ;)) You'll see my picture I took of the awesome bag!!! I very satisfied with my purchase coz it was a great value on sale! Overall excellent experience today with Jackie was very pleasant and she had told me it was last day today! I'm saddened coz it her last day to work there!?! Then I won't have the pleasure to have her help me the next time I go to shop for the holidays!! We will try to drive there from San Francisco and definitely come back to Coach in Petaluma and go crazy! Shop till we drop!!! :)) Thanks Jackie! Good luck to you wherever you are! :)) It was nice meeting you! You made my shopping experience very happy!! :))

    Track belt bag  signature , wallet, Rowan File Bag
    Net A.

    Well it's my sister who finally found her favorite purple bags at this location!! Didn't have red color collections that said to me "Take me home"!! Jorge attended to us and was very accommodating in answering our very crucial inquiries like " How much is this with the discount?" Well my sister end up buying a wallet, a cross body bag and an over the shoulder fanny pack purse. They were all 60% - 70% off from the retail price and what a deal.

    The Petaluma Coach Outlet
    Tracy M.

    This has been my go to Coach Outlet since 2020. I recently lost my Coach wallet, unfortunately a loser found it. The following morning I received notification that a transaction was declined with my MasterCard in the amount of $151 at the Home Depot in Rohnert Park. I immediately closed down all my credit cards and requested replacements. A week later after sharing what happened with my dad, he sent me a $100 bill taped inside a card to go buy me another one. The lady that helped me was friendly and attentive. She assisted me with narrowing down my options. The Coach Outlet has an abundance of hand bags, wallets, and accessories for men & women. I often lose my life while shopping. I really appreciate my dad he made the devastation of my lost wallet feel better.

    Cristina P.

    Very disappointed with this business because they sold me a defective purse and I don't have the receipt because it was a gift all I have is the tag and you can see there's a believe that it is defected. The lettering is crooked.

    Jennifer B.

    YELP 100 CHALLENGE 2017 - PART 3: 24/100 Probably one of my favorite stores here. Hubbers and I weren't in the lookout for anything, really, but we just had to check what they may have to offer. I found a purse I couldn't not purchase as it was too good to let go. Hubbers found a wallet as well as a messenger bag he was quite interested in. The staff were patient and well learned. Hubbers had a few questions on some of their other items and they were more than happy to provide answers. (Coach must have some kind of training center for their outlet stores because in my experience, every staff member in every coach outlet store I've been to have been consistently above par.) I'm happy to report we saved about $700 (and change) with our bargain buys. Absolutely worth it.

    Ellie O.

    Coach outlet is great ! Nice quality and selection , and the discounts make the goods much more affordable. I have a few fantastic winter scarves from here that are my fave and scored those on a super sale . I would normally give this store 5 stars . But today , the vibe was off putting . Not one , not two , but three diff sales associates informed me of the current sale . And then one kept popping up , from behind and asking " u still ok "? Who are u shopping for ? What are u looking for ?? Well , this is just not how I shop . If I want help , I seek it . Then as I was paying , she continued, who are these for ?? Omg . Stop already ! I realize this must be holiday help & I think they are instructed to ask and say this stuff . But usually , the staff here are wonderful & less annoying. Also , they always recognize my Coach bag , today , she asked me , what brand is your bag & where did u get it ?? Too weird . Lastly , the stuff I bought , was sloppily dropped in a bag , coin purse straps twisted and zero tissue paper :( So , over all , great value , Hope they are not changing the quality of the leather , most was not as soft as usual . I suggest the sales staff , learn to read customer cues . I spent less time and less $ then normally . Cookie cutter instructions for staff , is inefficient. Personalized approaches are better , and why annoy ?

    Giant store!!!

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    2 years ago

    Great prices, fun selection with always something new. The staff is knowledgeable and friendly.

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    3 years ago

    The worst customer service , they refused to give me their corporation number or name , I have to call customer service to get it

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    Page 1 of 2

    Ask the Community - Coach

    Review Highlights - Coach

    I grabbed a book bag that was $300 dollars but it was on clearance for half off!

    Mentioned in 4 reviews

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    Au Thentic - Name brand glasses and sunglasses

    Au Thentic

    (12 reviews)

    Honestly, the grand entrance is what drew me into this particular artist and crafts market. I had…read moreno idea it was a glasses/sunglass store with a handful of random pop-up items within the lobby area of this old 1929 bank! As soon as I walked in one gentleman greeted me and asked if I was looking for anything in particular. I was merely shopping And he showed me their guard dog. Lol a cute little six month old sheep herding dog. As I walked along the exterior, they had a number of glasses as well as cute, quaint things perhaps a gentleman or bachelor might like. Random things for whiskey, lovers, as well as smoking cigars and even modern style wallets for gentlemen. They are also a number of leather handbags and hats towards the end caps. As I walked around another gentleman seem to get off of his lunch and came back inside and started playing on the grand piano that was in the foyer. The way he played, was so beautiful. It sounded as if the CD/music changed overhead until I looked at the piano and realized it was live! Things in this particular shop were a bit expensive or high-end, but they were also namebrand items. They also had some less expensive things such as 20 and $30 wallets as well as some random lavender or incense. You could buy kind of like a small stocking stuffer or little sidenote present , overall I really liked the old feel of this particular building but since I wasn't searching for anything in particular for a gentleman or within the eyeglass department, I never bought anything but I love their display. It was very memorable.

    Was walking around downtown Petaluma, peered through the windows of Au Thentic and went inside with…read moremy family. This business is absolutely amazing, the interior was incredible! There was a DJ playing music which added to the cool vibe inside! We were greeted by Nick who could not have been any nicer. He told us we could touch as many things as we wanted and to feel free to just walk around and hang out. High end glasses and tons of various items, we ended up buying a pair of glasses and a mans bracelet. Great prices for both. Nick gave us a tour of the vault and said there are future plans to add to this location. He said it was a family business and they were happy to be here in Petaluma. If you are in the downtown area and walking around poke your nose inside and check this place out! You will find cool glasses and various accessories, way to go Au Thentic!

    High Society Salon & Boutique - Stylist Ashley Lowman

    High Society Salon & Boutique

    (131 reviews)

    Love my experience with this salon and Patricia as my stylist! I recently moved back into the area…read moreand have been putting off finding a new stylist. It had been 6 months since my last color/cut and my hair needed help. I decided to try this salon because it had great reviews and it looked friendly. I called the salon explaining I was looking for a new stylist and my normal hair needs. I was connected with Patricia the same day and she was able to get in the next day! We had a quick call and went over what my hair currently looks like and what I wanted to do during my appointment. Patricia was amazing during my appointment. I threw a curve ball at her when I got there as I wanted some more demotion in my hair vs a highlight. She talked it through with me and explained how we could accomplish different variations of what I was looking for. Once we landed on one she got to work and it came out amazing! My hair came out better than I imagined and Patricia was so nice during the whole service. The salon itself was cute and welcoming, it was easy to relax and enjoy everything being done. So happy I chose this salon and got connected with Patricia. They made a stressful process I have been putting off into an enjoyable one.

    Kelly is a great stylist, helping me look good as my gray hair grows out and while I'm going from…read moreshort hair to a longer look. These kind of transitions are hard but she keeps my hair beautiful. She's also easy to book with and I like that. I recommend.

    Goblin Bros - Look closer!  This store owner even provide treasure hunt events for kids!

    Goblin Bros

    (36 reviews)

    So happy we stopped in here! This has to be the best game store I've ever been to. The decor alone…read morewas worth the visit but they had everything you could possibly want. I personally left with BG3 cards, dice, candles and choose your own adventure book. They had so much to look at we went back the next day of our trip. The customer service was excellent too, so nice and helpful

    My family and I would shop here more often if the Staff were friendlier. We never know if we'll…read morehave positive or negative treatment by the person at the register. Today my daughter and I went in for her to pick out a birthday gift for herself. The young woman at the register, Jupiter, was very rude to us. My daughter chose a pack of Lorcana cards and I was looking at the earrings, but Jupiter was huffing and puffing impatiently since she had rung up the cards and wanted to finish the transaction. I asked her a question about the earrings that were on the counter and she snapped that she didn't know and that I should just look at them to figure it out. As i kept looking at them for less than 15 seconds, she slammed her hand on the counter and abruptly turned around to do something else. When I picked out the earrings to buy, she snapped, "Is that it now?" I asked for her name which she barked it at me while asking my name in the same confrontational way. I maintained being friendly to her, mainly to spare my daughter, (she's a sensitive adult with special needs.) As we walked out, Jupiter tried to cover her tracks by thanking us and wishing my daughter a happy birthday, but the damage was done. My daughter said she doesn't want to go back in there if Jupiter is there. This isn't the first time the Staff has been rude, and while we've also been greeted by friendly workers, the negative treatment has happened often enough that it's clear that half of the Staff needs to take a refresher course in basic customer service.

    Coach - accessories - Updated May 2026

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