**For Online Ordering Curbside Pick-Up** You can easily filter products online & pick-up outside the store for contactless pick-up. My only complaint: there were no updated store hours anywhere & with three toddlers, trips can be a lot of work to get all loaded into the car. I really love the curbside option! Updated Hours: M-Saturday 11am-7pm I'm unsure on Sunday's hours. read more

Old Navy Outlet was one of our shopping stops while we were in Petaluma. I went in looking for a couple of summer sport shirts and spent about 10 minutes browsing the men's section. Although I was impressed by the selection, I couldn't find anything that really caught my eye. My wife, on the other hand, had much better luck and found a couple of skirts she liked. So while the trip wasn't entirely successful from my perspective, it definitely worked out for half of the family! The store is clean, neatly organized, and easy to shop in. Just remember that it's an outlet location, so you won't necessarily find the latest Old Navy styles. Still, there was plenty to choose from, at prices lower than a regular Old Navy store, especially in the men's department. One of the associates I spoke with was friendly and helpful. She pointed me to the right rack where I could find the items I wanted to look at. read more

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YELP 100 CHALLENGE 2017 - PART 3: 28/100 Everything is at a discount! Like that wasn't enough of a bargain, I walked in to see if I can take advantage of the additional discount I would get if I used my newly opened Banana Republic account. Hubbers and I got a bargain out of this store! And to add cherry on top, we spent enough to get a $20 cash card to be used at my next stop at any Old Navy store. SCORE. The ONLY issue I had - not enough cashiers. For a not-too-crowded store, that line got long rather quickly. Otherwise, Hubbers and I walked out pretty happy. read more

Old Navy Outlet - Men's Clothing Near Me - Petaluma, California

It's been years since I've been all the way to the back area of the outlet mall but had heard Old Navy was located here. Boy was I surprised to see it located in what use to be the food court and part of KB Toys. There was plenty of room between the various displays which is nice so you don't feel like you are crammed in like sardines as other stores do. There wasn't too many people in the store yet we couldn't find anyone to help us find a particular item. Most of the display counter tops were a complete mess. Yes, I know that they can't always look nice and neat but having worked retail myself you always try to make sure to straighten things up and this just looked like something exploded. After searching quite a while for an employee I opted to leave as I had already wasted enough time in the store without being able to find some help. I might give this store another chance at a much later time but for now I will continue to drive to Novato as the store is neat and organized and you can actually find employees within the store to ask for help. read more

I want to say I was impressed by how nice the store looked for an outlet. Also the staff were ALL supper friendly ( dealt with 3) and helpful. I had an unusual situation where I had made a purchase at a store almost two Hours from my home and it was a large purchase in which items did not make it in my bag. After speaking to someone at this store I was told the only way to resolve the issue was in store, & since I was far away I could go to a nearby Old Navy (this store) to retrieve the items. After explaining this situation to the staff I was greeted by their store manager Sara who was super helpful, even though this is not typically how they are supposed to handle this situation (was given wrong information by the other store) she made it work through a few phone calls and I was able to get the items I was missing. Because this is not the normal protocol she could have just said sorry can't help you, leaving me to make these phone calls and figure it out on my own, but instead she said "don't worry I'll take care of you" and did! it's been a while that I have had old school customer service like this and it was greatly appreciated!! read more

I was that annoying customer calling right before closing and CASEY came to the rescue. I needed a size check on shoes and to place them on hold. He was SO polite, SO sweet and went to check. Yay! For saving this mama right before Xmas!!!! read more

This Old Navy has the best deals compared to any other Old Navy store I've been to! It's a big and clean store too. One downside is that I came across some of the rudest girls that work there. I was the ONLY ONE in line to buy only ONE thing and after one of the cashiers finished with the customer in front of me, she clearly saw that I was in line but still failed to acknowledge me and went to go talk to the rest of her co-workers. Hello??? Finish with all your customers in line BEFORE you talk to your co-workers. It's simple. At least I'm glad I ended up purchasing my item from the nicest girl that was there. read more

The one on Santa Rosa avenue has much better customer service than Petaluma! The SR staff will place orders in the store for home delivery without complaints to the customers. Also drama free exchanges and returns at the SR location. I found some really nice sweaters for myself and family Christmas presents. Very happy with recent purchase. read more

If you're looking for cheap, decent quality clothes, you've found the right place. I do enjoy a lot of the random cute finds in this store, but it is always just so so messy and unorganized. It's so hard to find things in the right sizes. The hangers aren't always telling you the truth on the size that is actually hanging on it. The fitting rooms are an absolute disaster. While there they had two fitting rooms just fully filled with clothing and unavailable for the line of people to use. The best part of my experience though, was the woman who rang me up She was such a kind soul read more

Light & bright! A week before Christmas, the whole store was 50% off. We bought a nice umbrella for $5 and knit gloves and socks were $1.50. Good selection for all ages. Employees were very pleasant. This is a good addition to the outlet mall. read more

Old Navy Outlet - Men's Clothing Near Me - Petaluma, California

Been here a few times now and they seem to have a good selection of their product. Customer service has always been great! I prefer this location to the Novato store. read more

I was the only person standing in line with 1 pair of pants to buy. There were two cashiers. The cashier said it would be just a moment then went to the other cashier to show her how to change the tape in her machine..I waited and waited and waited while they got the tape and loaded the machine. I finally asked if I could just buy these pants and I was told it would be a few more minutes.. I was so upset that I put the pants down and walked out of the store..I hope the manager reads this yelp bc it would have taken less than a minute to ring me up.. extremely poor choice on the cashiers part.. read more