This location seems to be better than the usual one I go to close to where I live. It is bigger and has nicer/more inventory, at least it seemed that way. read more

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My dad called this morning to specifically ask if they had men's tailored tuckless shirts. The young man on the phone said yes they do. We get there and ask where the tuckless shirts are and the woman told us they don't carry them! I'm beyond pissed! My 59 year old self dragged my 89 year old father to the mall based on a lie. The young man could have said I don't know or let me check, instead he straight up lied to a customer. read more

Got dirty looks from the overweight white woman working register as soon as I walked in. Zero customer service I just walked out

So glad they are closing. They sent me back items I returned and included a paper behind the list of items I was returning with a checked box saying they can't accept the return because it went past the 30 day limit. It was about a week later. What am I supposed to do with these items that don't fit me? So annoyed. Will never buy anything from them again. Hopefully they will shut down soon. read more

Today I stopped by the express store in Santa Rosa. I was greeted very kindly with a huge smile by worker Levi. He immediately approached me while I was shopping and asked me if I was looking for anything specific. I told him what I was looking for and he was very knowledgeable of all inventory in store and even help me select my size and pick out different options for me to try on. He set me up in my room and left for a while and right when I was finished he came back and asked me if everything worked out OK or if I needed more sizes. The whole time that I was in the store Levi was tidying up inventory and assistant guests. On my way out he even said goodbye and wish me well. This is by far one of the best customer service experiences I've had at a store. When you're greeted acknowledged and assisted in finding exactly what you're looking for without feeling pressured to just buy a lot of merchandise You know the worker aims to assist you and not sell you everything in the store. Overall the store is very clean organized and inventory is great. I am very glad I stopped at this express store and was able to find exactly what I needed. Thank you Levi! You are wonderful! read more

Express has hands down the best customer service I have found at a store in this mall... and I am at the mall a lot. Lol They are always friendly and super helpful, frequently check on you while you're trying stuff on in case you need a different size. I have also had one of their associates help me pick out pants to go with a cute top I found and my outfit was so cute and I got tons of compliments! Love this store read more

How lame.. Went there with my girlfriend as she needed some things. I had never shopped there. While she was trying things on, I looked at some jeans.. They looked nice. I tried a couple and decided to get 3 pairs.. All is good so far. I took them home and washed them and dried them. The next day, one of the rivets from one of the pants pockets was in the dryer. I figured which pair and where it came from. It had left a severely sharp metal edge on the pants. I took them back.. It took the "MANAGER" 40 minutes to figure out how to do the return since the tags were gone from the pants, although I had my receipt. What a joke.. But it gets better.... I wore one of the pants and when I washed those, same exact thing happened......So let down with the quality and the service. Will take those back too and probably will never buy anything from them again. read more

Dear Express, Thank you for continuing to dress me fashionably, with flair, funk, and style. Thank you for making clothes that fit normal sized women, for LONG, wide-leg pants that work magic in my wardrobe, for tailored sweaters and shirts, for sexy sparkling tops. Express, you are the staple in my closet, the skimming against my waist, the hug around my butt, and unfortunately, the dent in my credit card. And I love you. I wish I could give you 5 stars, but my checkbook would kick my a##. read more

I like Express's clothes. They are definitely on the pricey side, but you can find some great stuff on their sale rack. I am not the typical 5'4" girl, so sometimes it's hard to find clothes that fit me comfortably. But that is typical to all stores, not just Express. My gripe with them is their customer service the last time that I was in there. A brief history to my dilemma; my kitten loves plastic bags. I bought a black mini skirt for my birthday party last December, but ended up not liking the way that it fit. When I went to get it and return in, the bag with the skirt in it was gone. In moving our furniture this last week it was discovered under the couch, and the handle of the bag was chewed on by the kitten. The skirt was secure in the bag, and untouched. I was a little past the 90 day return at this point, but decided to take it back and see if I could get store credit for it or anything. (It still had the tags and I had the original receipt). If not, no biggie, just thought it didn't hurt to ask. When I took the skirt in, I took the bag with it to help explain my story of why it was past the 90 days. The lady working at the time of return looked at me, my mom, and the bag with complete disgust. She didn't even attempt to mask her facial expression, of clearly thinking that we weren't even worthy of standing in the store. It was literally some chew marks on the handle of the bag. And they were from a kitten, so they were little puncture spots. You would have thought that I was showing her a bag of dog poop. Before I could even finish my story or ask about store credit, she was already shaking her head with the disapproving expression on her face. And the only word she said was "No." Not, "I'm sorry, no", or something polite like that. Just a rude "No". So my mom and myself stood there feeling awkward and embarrassed in front of her and the other customers in line behind us. And then the lady just stood there looking at us, waiting for us to walk away. She didn't say "bye" or anything, she just looked at us, so we awkwardly just left. I'm not sure if Express doesn't care about maintaining the image of not being stuck-up, or snobby. But having people with customer service skills like that work with your guests isn't helping. read more

This is by far my favorite store! Everything is always displayed very nicely, clothes are nice quality, things are organized and easy to find and sizes are consistent . Today I went shopping with my yearly birthday gift card from my mom. As usual my experience was great. In particular, the gentleman who helped us, he went above and beyond to search for sizes for me, as well as searching online for sizes the store did not have. His help was much appreciated read more

They have a nice selection of men's suits and clothing. Levi the store manager was very helpful and was able to figure out a suit size for my tall frame. I will definitely buy another suit from Express. read more

The place is well kept but since the guy the whom gave me the impression that was gay turn me down after feeling me up while trying on some pants with his help, i will never return. If you change you mind guy who works there please call me at 707-304-9875 read more

Express is my favorite place to go me and my friend Elvis go there all the time. I buy all my clothes from there they have really nice stuff

Some of the workers here hate their life or I don't know. Poor service the few times I've been here

I went here today, August 4th at around 7:45pm. I was in a frantic searching frenzy because I had been to 7 stores already. I walked in and immediately saw a rack of dresses and started looking. The next thing I know an employee by the name of Marco said , "Hi how are you today? Oh if you're looking for dresses we have a whole wall back there." I was so relieved I yelled thank you and bolted, he followed hearing how much I needed help. He asked me a few questions grabbed a dress and put me in a dressing room. The first dress was too small but as soon as i tried it on a fellow coworker was at my door and handed me 6 dresses which she already accessorized for me. Now I did not find the dress for me there but the staff were amazing, helpful, kind and just overall great workers. They worked hard and fast while also being nice and this made my experience perfect. Will shop there again. read more