Gabrielle helped me immensely! I was walking around looking for shoes for Puckleball and she got me…read morea racquet and balls. She is very friendly and a very good employee!!! Please give her lots of kudos!!!! And she helped me price match a racquet which I really appreciated!!! And she is articulate and well spoken!!! Mariya Cree

Beyond impressed with my experience at Sports Basement. I was in the market for a new pair of…read moresneakers. I didn't expect to buy anything today, but I walked out with a new pair thanks to Martin! I was very impressed with their shoe inventory, usually its bare bones at most shoes stores, but this place had all kinds of styles and all of the sizes. I like that you can find your own and try them on, you don't have to wait for someone to find them. Easy experience. Most importantly, they have the best customer service. Martin promptly assisted me and assessed my shoe needs. He gave many recommendations, and checked in often (even helped me decide between colors). Martin noticed I was waiting some time to check out, and he came over to assist me! He even gave me an extra coupon, so my shoes were cheaper than if I bought them online. I'll definitely be back to this store if I'm ever in-need of another pair of shoes! What a great experience, thanks Martin!

My husband has been in work out mode and "play it again sports " has been so helpful guiding us and…read morefinding all the things he's needed to get started. Everyone in the store is happy and knowledgeable and takes the time to find out what ur work out goals are. Large selection of new and used and very reasonable prices Thx again for the on going support

My husband has worked with Play It Again Sports for years in his PT practice. With the rains…read morecoming, I wanted a new, simple treadmill for our home gym. Once again, Play It Again Sports delivered and set up the perfect equipment for our needs.

Dicks for the win. Went to get new quality shoes and was approached by a nice young man named…read moreMarco. He helped me so much find the perfect shoe with all the specifications I needed. The store is so well stocked. Def number one in Santa Rosa! Great prices too.. will be going back soon for a second pair next month. Highly recommend. They also have a great amount of nice clothing for any sport you choose.

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Good part: a lot of goods and products…read more Bad part: a men's Fila brand pair of shoes has bed quality. It broke into a hole after 6 months. One male guy in charge of taking out shoes for customers lies to me (right after realizing that I am trying to get a compensation for the broken shoes). Never go back to this store anymore.

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Look if you have alot of money and want name brand overpriced equipment, by all means this is your…read moreplace. I bought some hiking shoes and the staff was extremely unhelpful. Also the guy at the cash register kept trying to talk me into membership and had major attitude when I declined, multiple times. He was extremely pushy and just plain rude. If I didn't need the boots for an upcoming hike, I would've left them and walked out. He was extremely dismissive, took my money and turned his back on me. I guess me declining membership was personal for him? Anyway, I found Sportman's warehouse in Rhonert Park that I will be shopping at from now on.

L ook, if you're wandering through Montgomery Village and haven't stepped into Sonoma Outfitters,…read moreyou're essentially evolutionarily stunted. It's the local heavyweight for anyone who wants to look like they could summit a mountain, even if the only peak they're hitting is the top of a wine flight later that afternoon. * Premium Selection: They've curated a lineup that hits all the high notes--Paragonia and Kuhl for the rugged soul, and even Vuori for when you want your performance gear to feel like a soft cloud. * The Footwear Holy Grail: This is my primary depot for Olukais and "birkies." Their shoe selection is broad enough to satisfy even the most discerning footbed enthusiast. * Vibe and Locality: It's a cool, local spot that manages to feel authentic in a world of cookie-cutter retail. It's the kind of place where the gear is actually better than your weekend plans. Truly a great store that keeps the Santa Rosa outdoor scene looking significantly more competent than we probably arep

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

These guys are simply the best. Why would you go anywhere else? I've been coming here the last few…read moreyears for all my local fishing needs; weights, hooks, line, rods etc for halibut, salmon, rockfish, etc. They always have what I'm looking for and the staff is super friendly, knowledgeable, and without any attitude. Recently, I walked in to see if they could help me rig up a jig for bluefin tuna out of San Diego. Not only did they have the jigs, Mike, the manager, helped me pick out a pack of 4x strength 6/0 hooks and a pack of owner 250# split rings to upgrade the jigs for the monster sized tuna. Then, on the spot, he installed the beefy hook, moved the assist hooks, and rigged it with 3' of 200# mono. Amazing service and knowledge! This rig looks like a tuna magnet and it's rigged the right way. Always super impressed with OPS!!

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!

GREAT SERVICE Asmaure (who made us feel so comfortable and…read moreimportant) kept saying that they wanted us to be comfortable. Ash was so kind and helpful. Great shoes too We are very satisfied

Stores like this shows why brick & mortar shops go out of business and people shop online instead!…read moreI would rather order ten pairs of shoes online, try them in the comfort of my own home and return the ones that didn't work out than to step foot in Fleet Feet again. The moment I entered, no one greeted me (though, subsequent customers all got a warm "Welcome In"). I waited in line at the cash register while a customer was being checked out with employee #1. Customer left and employee #1 says there are 2 customers in front of me. So I walk around and check out their shoes. I was referred to Fleet Feet from my podiatrist who recommended I come in for Oofos. I do not like to wear socks (unless going hiking, I wear socks with my Altras) and just wanted a pair of slip on shoes for everyday wear. I saw Oofos had a pair of slip on shoes and thought I would try those on so I waited. I watched 3 customers come in and they were all greeted with a "Welcome In". I watched Employee #1 help a customer in front of me and employee #2 help the second customer in front of me. Employee #3 was finally done and walks up to me and tells me "My shift is over, employee #1 or 2 will help me when they are done". I waited for 30 minutes, had to renew my parking too! It wasn't just the wait, I dont mind waiting for good customer service. At around the 30 minute mark, employee #1 who was still with his customer, walks over and asks how he can help me. I felt like he was just trying to push me out at this point. Why are you NOT giving me individual attention as you are with your current customer? I told him I have bunion pain and looking for an everyday slip on shoe. He did not suggest any items to help with my bunion pain. He did not even acknowledge my bunion pain. I mentioned I dont like wearing shoes with laces and noticed the Oofos had a pair of slip on shoes I can try. He told me to go to Beck shoes instead. I asked if I can try on the Oofos slip on shoes. He said they are limited sizes (I found out after, because that style was discontinued) and grabbed me a pair of 7.5. I tried it on anyways but it did not fit because I am a size 8. I put the shoes back, walked out the shop and will never be back again. May I suggest that Fleet Feet operate on an APPOINTMENT ONLY basis given the individualize one-on-one service that can take up to 45mins-1 hour. They have a foot scan and that can take up to 10 minutes to scan, interpret the data and explain findings to their customers. I was not offered the scan either so I will not be back!