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    Fit-Tech Services

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.6
    (56 reviews)
    2.4 mi

    Rating this store 4 stars for their great customer service. It would have been 5 but there was a…read morereturn issue... For Christmas my husband both my some Nike sneakers. Unfortunately they were the wrong size. My husband misplaced the receipt and didn't give our telephone number when checking out so they couldn't track down our purchase in store. The associate, Tony, was handling the return said there was nothing he could do. They couldn't look up charges off of cards, like Walmart or Target does. All he offered to take back the shoes without the receipt for store credit for the lowest selling price of TWO DOLLARS What's ridiculous is that there's no way there's their lowest selling price for NEW NIKE SHOES. They don't even sell anything in that store for $2 My husband then asked to speak to manager (Kristian I think was his name) and he just reiterated what Tony had said. Needless to say my husband left the store with the shoes pretty upset. I happened to go into the store at a later date and thought to ask a sale floor associate if it was really true that they couldn't look up charges on a card which he confirmed. I briefly mentioned what had happened and he suggested we bring in our proof of purchase using our card statement and said they might be able to work with that. Doing just that, I returned a few days later. Steven was at the cash register. When I brought him up to speed on the situation, the first time he said was to "call customer service and they should be able to help look up our purchase and email the receipt." Once that was done he could process the return. He promptly gave me the number and guess what?! IT WORKED! It was a short call and the customer service attendant Jakaira immediately emailed me the receipt. Both Steven and the manager Vince helping process the return and it was resolved quickly! Steven and Vince are the reason why I am giving the store 4 stars. They were both so polite and helped return the shoes without an issue. Honestly if it wasn't for Tony and the other manager, I would have given the store 5 stars‍

    The manager, Victor, needs TRAINING. I didn't even know he was the manager but I asked him whether…read morethey had a specific item in stock IN BLACK OR WHITE (I had already looked myself and only found PINK), he said "whatever is out is what we have", I asked can you check on your device? He unwillingly/rushingly scanned the PINK item and stated "Nope that's all we have is PINK". I asked, so not in back either? "No". I could tell he wasn't dilligently looking so I asked another employee if they had the item in BLACK OR WHITE..he found "THREE AVAILABLE" IN BLACK. As he was on the register he only pointed me back to the area I had already looked. I said I already looked there, he said "ok well then we don't have it, whatever is out is what we have" Long story short I looked online and ordered the item for pickup, about 30 mins later I receive a message that my item was ready & drove back to the store to pick it up. I asked to speak to the manager, and I couldn't believe it was the same guy who told me they didn't have it! We all make mistakes right, but it was just the way our initial interaction went that I knew he was being lazy. Further, rather than apologize he double-downed on his explanation that they only had PINK. Like bro I'm holding it in my hand & it says available online? I realized he only scanned the pink item, so of course it didn't bring up the other colors that may or may not be available. He was like upset I found it?? It's just annoying that I was just in the store and all he had to do was take 2 minutes to assist me. There were more employees in the store than customers & nobody could spare a couple minutes to simply look for an item, isn't that apart of the job? It was super weird bc Dick's employees are usually very helpful. I hope Victor is having a better day.

    Photos
    New golfing ‍ shoes
    New golfing ‍ shoes
    Showing her how different each club should be used
    Showing her how different each club should be used
    Casey giving pro tips on how to hit the ball just right

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    Casey giving pro tips on how to hit the ball just right

    Fit-Tech Services - fitnessequipment - Updated August 2026

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