Not sure what happened to the people who gave the low ratings. We really liked this place. We went…read morefor chairs for the cotati accordion festival. A young man - wish I remembered his name - was so helpful. We ended up finding the perfect seat, a folding love seat. They let us buy the floor model and we had the best time because of that chair - it was so comfortable. Thank you to all of you at Big 5- you really helped make our weekend fun and the chair was a real value too!

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

My husband has worked with Play It Again Sports for years in his PT practice. With the rains…read morecoming, I wanted a new, simple treadmill for our home gym. Once again, Play It Again Sports delivered and set up the perfect equipment for our needs.

I stopped in today looking for used women's softball cleats. I didn't find any, but the customer…read moreservice was outstanding! Steve was friendly, attentive, and made sure everyone got the help they needed as he acknowledged everyone in the store. Having employees that are knowledgeable AND personable is a rare find these days! The place has a great selection of inventory, and I'll definitely be back when I need some more gear.

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Over the years, I have spent time and money at most of the pro shops at all the big name resorts…read more The quality of the service I received from Dominick at the ski shop was on par with all of them. He was extremely knowledgeable, displayed a high level of expertise with confidence, not arrogance. I really appreciated that. I came in with a problem and was immediately provided and explained options, quoted a more than fair rate and didn't feel haggled or hassled on cheesy up sale techniques. Because of his likability and competency, I took his advice and added a fresh wax. In closing, it's a rarity these days to get high quality service, from people that take pride in their job. Dominick is cut from a different cloth. Sports Basement Corporate, your Ski shop just earned a customer for life and you should promote or at least give a healthy raise to Dominick for the rock star service! Thanks Stephen Watson

I needed to grab some shoes for my grandson quickly and Shaun was super responsive and helped me…read moreget what I needed . A great shopping experience and a great selection to choose from. The helper at check out was super friendly and efficient as well

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Worst customer service! Pushed me into getting their credit card with the promise of $100 credit to…read moreuse in store. Fraudulently charged my credit card that I took out to get the hundred dollars and now refused to give me back my money that belongs to me and the promised $100.00. I canceled That cc and won't be going back to that store. The people in the store are particularly combative, rude, antagonistic. I had a horrible experience with Alex who apparently is a manager, but doesn't act like one. She did not manage the situation at all. Instead she further antagonized me and escalated the situation. She raised her voice at me, accusing me of something that I actually wasn't doing. I was just trying to get clarity on what the staff was doing and why my credit card got charged against my consent. There is so many other places you can buy the same merchandise for less money. I encourage you not to support this store. It's not what it used to be. I will never shop here ever again.

This awesome store gets busy but staff is wonderful. Got excellent help from Zach and Chris…read more(firearms department) with my recent visit. Availability of ammo and firearms on display is also very nice. Will definitely be back here again.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

L ook, if you're wandering through Montgomery Village and haven't stepped into Sonoma Outfitters,…read moreyou're essentially evolutionarily stunted. It's the local heavyweight for anyone who wants to look like they could summit a mountain, even if the only peak they're hitting is the top of a wine flight later that afternoon. * Premium Selection: They've curated a lineup that hits all the high notes--Paragonia and Kuhl for the rugged soul, and even Vuori for when you want your performance gear to feel like a soft cloud. * The Footwear Holy Grail: This is my primary depot for Olukais and "birkies." Their shoe selection is broad enough to satisfy even the most discerning footbed enthusiast. * Vibe and Locality: It's a cool, local spot that manages to feel authentic in a world of cookie-cutter retail. It's the kind of place where the gear is actually better than your weekend plans. Truly a great store that keeps the Santa Rosa outdoor scene looking significantly more competent than we probably arep

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

Stopped in here because I had my rod and reel, but realized I was completely missing my spinners…read moreand tackle. I'm usually a surf fisherman, so river fishing is pretty new to me. I ended up asking the owner for some advice on how to get started in the local waters. He was incredibly helpful- not only did he recommend a specific spoon spinner, but he even took the time to show me the best way to cast and retrieve it for the river. This place is definitely a local gem. Whether you're a regular or you're like me and somehow managed to leave your tackle box at home, it's a great spot to drop by. Great service and even better advice!

Kayaking the Russian River is something I've had on my to do list for years. This summer, with the…read moreriver still flowing nicely well in to July, I decided to finally make it a priority for a weekend adventure. In reading, Yelp and other reviews all signs indicated that King's was THE place. I had stopped in the shop during other trips to Guerneville to check out their outdoor clothing and accessories, so I was familiar with them. I had decided on what's labeled as their Trip #2 on the website which is a 5 mile kayak (self guided) from Johnson's Beach to Monte Rio. I called and reserved a tandem kayak about 4 days in advance and was given a few options of a start time. I choose 11 am since we were driving in from the East Bay and didn't want to leave home too early. They were super friendly and helpful when calling and made sure we understood the trip details and were booking the right package for our skills and needs. A credit card number is required to hold your reservation. We arrived closer to 10::30 and luckily found parking on the street right near the shop-I was worried about that on a summer Sunday but maybe getting there earlier helped. The girl who checked us in was super knowledgeable and made sure she showed us a map of our route, which includes a small section where you need to get out of your kayak and walk it about 200 yards around the dam to circumvent it and then launch back in. We were provided a dry bag, paddles, kayak and life vests. They have you walk a few blocks down to Johnson's Beach and they meet you there with the kayak. This year, after the 2023 rainy winter, the river was flowing nicely-we had a mostly smooth paddle down the river. For quite a while we had quite a bit of solitude and it was so peaceful and lovely with the river and redwoods. Things got a little busier towards Monte Rio beach and downright chaotic as we had to navigate hoards of people swimming with no situational awareness of our kayak and others coming through. It was a relief to get past it and get our kayak to the boat launch. You call Kings as you approach Monte Rio to schedule your pick up. They were there for us to shuttle us back to Guerneville within 5 minutes of us leaving the water. I had the most wonderful day out on the river. We saw lots of water birds and turtles and for the most part it was a very serene trip, Highly recommend Kings and would 100% use them again. They know the river well and gave us advice about certain areas and seem like they truly love what they do!