Lily helped me with my purchase. I was not feeling well and was overheated. She went above and beyond to offer help. That means so much to me. Thank you so much to Lily at Torrid Santa Rosa Plaza!! read more

Recommend going to any other location. Kaity was so mean, curt, and disrespectful that I put the items I was going to buy on the counter and left the store. She rudely made comments as I left. It was a horrible experience. read more

I shop here from time to time since it's the only true plus sized store in town for women. The staff are generally nice. But today, a new employee, Bree, went over and above to make me feel welcome and appreciated. She helped with sizing in a couple of things and was very friendly and efficient. Wtg Bree! read more

This review is for the ladies... You know who you are. 1st visit: Shopped their small but still great clearance area. I went to the counter to purchase my finds. The very friendly young woman shared with me: that she just moved here from a very urban area, she likes photography, her favorite style of panties available at Torrid, and that my total bill was $75. She inquired if I had their Torrid credit card, and did I know I could save 40% on my purchase today? Saving 40% off of clearance-priced items sounded great to me. So I happily fill out the application and was approved. The sales woman attempted to charged my new account....uh oh. The sale wouldn't go through. So she called her manager. She ended the conversation and informed me that the 40% off was not applicable to clearance merchandise, sorry. So to "make up for it" she gave me several coupons for dollars off of various full-price merchandise at an upcoming sale. Her body language and facial expression told me that she really thought she was giving me something of value. I paid for the clearance items with my debit card, like I had originally intended to do. She thanked me for the transaction, and we said goodbye. But.... as I was collecting my belongings, I witnessed her reach for a clipboard, and fill in her initials in one of several boxes indicating the amount of credit card approvals that week. I felt used. read more

The manager at this department store is disrespectful and very aggressive while window shopping. She flies out the store and says we told you we are not open till 11 o'clock. My friend was just looking in the window to see if she could see a shirt that she might like and then, if not, we were just gonna leave and go somewhere else. Well, this lady walks out with a bag of merchandise and goes to her car and then comes back in and opens the store, she must've been sure if we were watching her read more

You'll notice I very seldom write bad reviews because I myself am in customer service and it disappoints me when people are negative. But I'm sorry this place has it coming. I have been shopping here with my daughter for years. 4 days ago we spent $564 in just one shopping trip. I added my purchases from just 2017. $7894.13. Torrid lost us today over a pair of pants and terrible customer service. I am saddened to say. I cut up my Torrid credit card and I am done. My mom went with us the other day and picked out a pair of pants that were TAGGED 16 short. So she Purchased them, Took them home, took off the tag, went to try them on and they were too long. That's when she noticed that they were 16 regular. Let me remind you that they were tagged 16 short. So this morning when she went into torrid she told the store manager the situation. My mother was refused a return because she took the tag off. Let me remind you she have the receipt totaling almost $600, she had the tags, And she had the item that was miss marked. Needless to say my mother walked out without the pants. Nor did she get her money back, nor did she get a store credit. What my mother did get was a really bad attitude. I am sad to say that ever since Laura left the store it's gone downhill. We used to really look forward to coming in here because we knew we would get excellent customer service. It hasn't been that way in a couple years. Sad!! I don't know what else to say except for I'm extremely disappointed. read more

I stopped in here on a whim to check out their end of year sales and see if they had any cool shoes on clearance. They had lots of shoes, even some as cheap as $5.50! But none quite my style so I didn't end up buying anything today. The staff was very friendly and helpful and the store had lots of cool stuff. Pretty much everything was on sale and there were some necklaces I totally wanted to get if they had been a little cheaper. All and all though, the prices were good and the selection was fun and flirty. Cool store! read more

Torrid - Storefront - Accessories Near Me - Santa Rosa, California

I was shopping in Santa Rosa torrid and the employee was as obviously unable to do her job so I am making a complaint. i have worn Torrid for over a decade when they have items of my pleasing. Bad service makes me want to leave the store and go to other stores that carry my size and style of choice. read more

This is the first I have ever enjoyed shopping this much. The staff there is great and you can easily have a conversation with them. They sell all of the styles that I love and they are made for people who are plus sizes,like me. So I look good in the new outfits that I just bought from there. the manager Jena was really helpful in making sure that we were satisfied. read more

Lauren is amazing. She was so helpful and so informative. In the past I was told that torrid's bras were, shall we say, more for show than for function *wink wink but this new line of bras is fabulous, i bought a strapless bra that actually hold me up, what a concept (40DD that's no small feat) Lauren knew so much about the new line its was great, she helped me find jeans and pants it was kind of like shopping with a really smart girlfriend. At one point the registers weren't working and she was calm and collected while she made the calls and ultimately just switched registers. I know from retail experience that can be stressful having the customer right in front of you and not have your equipment work. I went in needing two bras and left with 4 haute cash... how did that happen p.s with the diva styles card if you spend over 250 you save 5% off every transaction, plus they send awesome coupons, i used my $75.00 a $200.00 purchase. read more

The service here has plummeted to an all-time low. There was a time when you would be greeted with a cheerful "hello" when you walked in and a simple inquiry as to what you were looking for. Non-invasive but polite and helpful. Now you will be hard-pressed to receive any kind of customer service. My friend and I have both been here a few times fairly recently, together and alone, and we both encountered the exact same unpleasant experience of having to stuff our arms with clothing and visibly struggle to continue looking without the slightest spark of attention from the girls who stand behind the counter and gossip together. Not even an offer to start a changing room, which used to be the norm if even you had just one item in hand while browsing the selection. I will say there is one girl who works here that is nice and helpful. Both times I've seen her, she's been the one to offer to start me a changing room with a friendly smile. Unfortunately I haven't asked for her name, but if memory serves me right, she has short brunette hair and maybe a facial piercing or two. She may be a manager, but I'm unsure. **If this girl is reading this, thank you for upholding the customer service your store used to always instill in their employees. Encourage your current coworkers/employees to do the same.** read more

Just want to thank the girls at the Torrid in the Santa Rosa mall for helping me find THEE perfect bra!! Ugh, time after time I've gone to VS or Target or any other undergarment store for women and can NEVER find a bra that fits perfectly. Harley (the girl who helped me) made me feel SO comfortable, and was able to answer ALL my questions && find thee perfect sized, form fitting bra EVER!!! #NotEveryBraIsMadeTheSame read more

So I was in town visiting and there isn't a Torrid near me at home so I stopped in. The staff here as so friendly and helpful! Great for any fat girls seeking new clothes. read more

I went to return a few items I had bought online and was assisted by Rachelle. She was extremely helpful and friendly. She went out of her way to help me with my transaction. Nowadays it is hard to find good customer service, but Rachelle impressed me! read more

I am so excited to have found Torrid! I have a hard time finding cute and professional clothes for work that fit my body. Torrid has it all! This store has really boosted my confidence when it comes to my wardrobe. The girls that work there are very nice and helpful and have great suggestions. Thanks Torrid! read more

I have always loved the service here but my last visit was horrible. I was not helped at all. I was walked into in a dressing room because the clerk was too busy talking to hear me tell here I was in there. Just a completely horrible time. Probably will go back but definitely not trying anything on. read more

I recently attempted to return a coat that I had purchase over the phone due to trouble ordering online. Upon receiving the jacket it was not as expected so I attempted to return it to the store, as their return policy suggests. The return policy states on my receipt and online that all you need is the receipt/order invoice and the item to make a return, regardless if you mail it back it return it to the store. To save on shipping costs I drove 45 minutes to the Santa Rosa store to return it. The woman with the blue hair started to take my return but I was turned away because I did not have the credit card I had used for the purchase. I used my mothers card, who lives several hours away, as this was supposed to be my birthday gift. Even though you obviously do not need your card to process a return when you ship it back (because that information is in their computer system) according to the blue-haired woman at the Santa Rosa Plaza store for in-store returns you must present the credit card that was used for the purchase. While I know this is sometimes the case at other retailers, that requirement is usually reflected in their return policy details. Torrid does not specify this in their policy at all. So, without trying to get in an argument I promptly left the store and e-mailed Torrid's customer service. After a few days they offered to e-mail me a pre-paid mailing label so I can make my return. A few days later, no label arrived. So I e-mailed again and a few days later I received an email stating it could take 24-48 hours for it to arrive in my e-mail... It has now been a week and I have still not received anything. To boot this entire negative experience when I ordered over the phone because the website was malfunctioning, the woman over the phone tried to over-charge me by $40. It took her several attempts to get the math right, only after arguing with me that she had done the math right. She was calculating a 30% discount to apply to a $109 purchase. Free shipping was included. After taxes and a 30% discount she told me that my total was $112..... ANYONE with common sense and basic math skills can immediately detect that this was not correct. In fact, my correct order total, the same total I was given online, was $82.42 with all taxes/fees included. Absolutely nothing has gone smoothly. This being my first Torrid shopping experience, I can confidently say that I will NEVER be shopping through Torrid again. If they do not honor my return I will simply dispute their charge and donate this coat to someone that might appreciate it. read more

I'm very disappointed. I went to Torrid in Santa Rosa. I researched plus size bra's and size 10 mid rise jeans. The gal that was working, showed no interest in my being there. I asked for the size 10 mid size jeans, and she said there were none. So I took a look, and there was nothing but high rise jeans. They advertise they carry what I was looking for, yet none in the store. So I looked at the bra's. They were at least around $89.00. the cloths were really expensive, and I didn't care for the styles. The customer service gal, did not ask me if I needed any help or paid any attention to me being there. Ended up going to Sears, and got what I was looking for at a reasonable price. I will never visit this store again. read more

Torrid is now the only plus size woman's store in the SR Plaza, so with that distinction you'd think they would have their act together...NOT. I have been there 3 times in the last week looking for shoes with a friend or for jeans for myself and every time the service is deplorable. I was there on Saturday where there was 6 saleswomen and could not find one that would dedicate a few minutes to help me find jeans. All I see this women do is sip lattes and look around. They really don't do anything much. My friend ask for some shoes and the girls response was, "they are in the rafters and will take me a while to get....hmmm you sure you want them" (Ashley was her name) This type of response is not acceptable to me or my friend. I decided to buy nothing after that and the one thing I did want I bought online instead. The three times I was there they were overstaffed and the most unhelpful women I have ever encountered in retail. I will be writing to the corporate office too! read more

Torrid has the best plus size styles! Super trendy clothes, fun, cute, sexy, business, swim, lingerie, shoes, accessories, everything! Torrid's quality is the best! Always have great deals, friendly employees with a passion to help you out and seem to really enjoy their job!the torrid girls are more like personal shoppers. They pick out outfits for you, assist you in the fitting rooms, and are all so sweet! Go from 12-26 in sizes. 8-12 wide in shoes. Love Torrid! Best plus size store ever!! read more

I shop a good amount here with my friend and I've never had an issue until today. She'd purchased a bra in early October and has been trying to exchange this bra since she's bought it. Spoke to the manager and she said that exchanging it was fine since it came from the same store sadly she didn't have it that day so when we went back to exchange it on a day the manager wasn't there we were unable to do so. Jordan the associate that was doing the opposite of helping us said that she couldn't even do a simple exchange because she didn't hear her manager say so. I work in retail I actually work at brookstone in the same mall so I know that you can call your store manager on their day off for a quick phone call to verify. So when I presented her that option she told me that she couldn't do that which was obviously a lie. I just have to keep going everyday until I catch the manager and am able to do this exchange but I just find it ridiculous that this is such an issue. The tags are on, on the original receipt the policy isn't stated and when she had purchased the bra the return policy wasn't visible to customers. Regardless of who's working and not working if the manager said it's ok you call to make sure. This was such a waste of time and poor customer service on their behalf. read more