Great service!!! Copen (sorry for spelling) was awesome. He was so patient, and willing to help my son find the best fit and style of jean. He tried to make the outfit with shirts and flannels. He was very helpful with our in store order. Great experience! Thank you read more

Josh was such a delight! I came to buy some bling jeans and though I'm 51 years old, he never made me feel like I didn't belong at the store. He was helpful and professional and made me totally comfortable. I couldn't find what I wanted as they're pretty wiped out from Christmas so we went through all the online choices as well. All said and done, I'll go back in a month or two to try again. read more

When I came to the store I had a good time looking around but I felt uncomfortable when a store employee approach me. Her name is Alissa and she made my experience unforgettable to come in. She wasn't just making me uncomfortable and the way she talk to her co workers. She is a rude person and I decided to not come back here because of her. read more

Ben is awesome! We'd had a string of kind of miserable customer service experiences in the mall that day, and I was feeling pretty uncomfortable by the time we made it to buckle. Staff was very friendly, but Ben went above and beyond to make sure we had anything we needed, super friendly, professional, and knowledgeable. My husband is 6'9" and right away Ben found all the jeans that would fit his frame (without us even asking) and then found more for him to look at online so he knew what all of his options were. It's pretty rare that we can find jeans long enough for him in stores, so that was really cool. It's also really rare for me to feel so at ease while clothing shopping. All of the staff seemed genuinely happy to help and it was a really great note to finish our shopping trip on. Thanks Ben! read more

High quality clothes and great service. I have a lot of anxiety over clothes shopping and Jade and the rest of the staff were very helpful in listening to what I like and choosing clothes for me. Some of the clothes on the rack I thought I'd hate and then loved it when I tried it on. The staff and the clothes made me feel really good when normally shopping makes me feel anxious and bad about my body and I normally just choose super boring clothes. Now I have a whole new wardrobe of clothes that are beautiful and comfortable. read more

I was greeted by Manuel as I entered the store. I was looking at Fox shirts folded on a table as you walk in. He showed me a rack that had more one of a kind Fox shirts hanging on it. I found the perfect one for my son on that rack. Manuel waa friendly, helpful, and provided excellent customer service. read more

Lacey & Morgan were super helpful. They were awesome - like Nordstrom kind of service. Brought me at least 15 pairs of jeans and were there to give me opinions. Thank you! read more

I came into Buckle the other day looking for Miss Me jeans since I always wanted to buy a pair. The lovely Sierra approached me and immediately showed me options of what I was looking for. What made her service stand out was her asking me questions about myself, like where I live, where do I plan on wearing the jeans to, and even about my own workplace. When I was in the fitting room she even brought me 3 different shirts to try on with the jeans since I originally was wearing a dress. As a store manager, Sierra is the definition of what I look for when recruiting my own employees. Buckle is incredibly lucky to have her! She sold me on some Miss Me jeans and was the breath of fresh air I needed that day. Thank you Sierra!!! read more

Amazing customer service!! My daughters and I love Buckle! Honestly, it's like old time customer service, at its best!!

I like this store, and the clothes in it but when I went in a few days ago, I felt bombarded by the employees. They kept finding stuff I might like and bringing it to me. It wasn't just one person either, it was 2. I kept telling them I was fine and will look on my own. I bought one shirt but would have bought more if they left me alone. I get that they should greet you, ask if you need anything or a dressing room but then give you some space to shop. It was awful!!! read more

let me preface by saying i am a plus sized girl and i have no illusions that they would have anything close to my size that being said ALEX made me feel so comfortable and included. she actually helped me find clothes that i liked and was willing to go above and beyond. the only reason i didnt give it more stars is because its a little pricy for me and like i said they dont carry much that fits me in store. i went in feeling insecure and walked out feeling good again. thank you alex!!! read more

customer service at its best. I love how friendly and helpful these employees are! I think it's worth kicking down the extra cash for well made jeans. After a horrible shopping trip and trying to help my picky girlfriend find clothes, we had a wonderful experience here. Mike helped her immensely and lifted her spirits. He's the jeans whisperer! he was able to correctly guess her size, explain to her what she's doing wrong with the ones she's previously chosen, and turn her on to something more flattering that she'd have never tried on her own. All while keeping things light and fun. She left, not only wearing the new threads, but Mike wrote down her sizing info and preferred cuts on a Buckle card. He said to call when we're on our way, and he'll load a fitting room for us! He made us feel important and liked he really cared. read more

Love the store and love the service... SOMETIMES! I am a regular shopper and have gotten great service most of the time i visited the Santa Rosa location. However for my past few visits, i have walked in to what seems like a sqealing contest. Because I am a regular, I am pretty familiar with a few of the women employing there, including the store managers, Kaitlyn and Lacy. Lacy was amongst the few woman yelling at the top of their lungs and i just had to leave a review. I thought it was completely unprofessional considering how well the service is at other Buckle locations. Seems as though the management at the Santa Rosa location needs to be reevaluated. read more

The store has trendy new hip clothes. But my biggest issue was the bad customer service with Comenity Bank which is affiliated with The Buckle store. I attempted to contact the bank more than once after receiving a letter in the mail from the Bank . They requested I call them to give them more information so I can receive my credit card to the following number1 (866) 668-5450. I called and was on hold for 24 minutes and hung up because it took so long then I called again and was in the phone waiting for 41 minutes and I never got through. I started looking for numbers online and got through and was transferred to a customer representative that asked me for my social security number and then transferred me to another number that had the same message that I heard the first two times I had called.....I stayed on for awhile and then just hung up again. I attempted to contact the bank on Friday with no avail. Saturday I called The Buckle customer service and that poor gal couldn't get through to the Bank either. They told her I would have to call during back East times on Tuesday due to Labor Day weekend. Too much time wasted begging for a Store Credit card to get 15% off my first purchase. I am a teacher and I don't have time to waste on a credit card application. I will just stick to my reliable Macy's. read more

My daughter and I went into Buckle today and had the best experience. Holly was awesome!! She was friendly and helped me find exactly what I wanted. read more

If I could give 0 stars I would. Fake employees who bombard you with clothing. Too pushy. Do not shop here unless you want to be followed around and nagged the whole time read more

Went back after emailing buckle headquarters and was told to ask for the manager Kyle when I went back. My friend and I once again received no help and when we tried to get help, all the male employees were too busy flirting with a wannabe Barbie customer. The manager was among the three male employees helping one girl find jeans. When looking around there were four or five other customers standing around looking for help, but there were no other employees to be found. Seeing that the manager remained in his enclosed circle with the other three employees who were all flirting with the one customer showed me how little he cares about all of his customers. While I was there in the store no one asked me if I needed any help or if I was finding everything alright like they usually do. My friend had a return and ended up taking her jeans with her because the employees there were so useless. I still continue to tell everyone to not shop at buckle anymore due to the lack of customer service, horrible employees, and no help in finding anything. This store used to have a lot of variety for jeans but has nothing now. I usually spend a lot of money at Buckle but have gone elsewhere to find quality jeans and clothing as well. I know a lot of people who no longer shop here as well. The manager of this store should be ashamed to run what has become a now horrible store. read more