The service at Boot Barn has gotten considerably better over the years, they have a really good selection of boots & boot manufacturers, for women, children and men, with additional sizes available online which can be shipped either to your home or to the store, to be tried on and approved before final purchase. The prices are very competitive with other boot outlets. The clothing options are trendy and somewhat higher than I like to spend, but the clearance sales are decent. There is a nice selection of belts and good quality western hats as well. I have a lot of boots and most of them have been bought at Boot Barn. read more

Julian was of great service to my husband in replacing is leaking leather cowboy boots with skid resistant awesome boots for his birthday! He surprised us with a birthday discount! We highly recommend the quality, service, and value offered here. read more

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Purchased a replacement pair of durango boots with the rebel sole that make my feet feel real gooooood! Jessica was the salesperson that assisted me. She displayed competenced while helping me find the what I to buy. Notably, she was patient, and cusious about other items, (hats, jeans), that I "might want to buy," even though the store was busy. I did say, "take your time with others while I browse if it helps." The whole store was relaxed, and customers were "cross talking" about stuff they liked. I may get a good stetson now. Getting same or better prices, with superior customer service is a bonus! I can price shop anywhere. read more

Amazing service with Jordan, he was attentive, very knowledgeable with what I needed my boots for and I can't be happier with my selection. Worth every penny! :) read more

Ordering online is just as easy as an employee helping you, but I rather interact with a person. Gentleman upfront was extremely polite and the young lady who brought my online purchase upfront was just as friendly. read more

Boot Barn - Shoe Stores Near Me - Santa Rosa, California

My partner, a friend, and I did a nighttime bioluminescence paddle in March and it was SO AMAZING! Point Reyes Adventure Co. outfitted us with really nice paddle jackets and spray skirts to keep us dry, the pace was very accessible, and the bioluminescence was total magic. The tour included some nice surprise amenities which I won't spoil: you'll have to book a tour to find out. I would go again in a heartbeat. Well worth booking a tour and bringing some friends! read more

Visited Boot Barn for the first time last month in search of a specific pair of boots and size. Of course, we couldn't find them... until store manager Mandy came to help. She made sure she looked everywhere possible and informed her staff as well. 1 size in stock and they were FOUND! Thank you to Mandy and her amazing staff for being helpful and very nice. I like to highlight customer service such as Mandy's because she went above and beyond and was happy to do it. read more

Boot Barn - Inside store - Shoe Stores Near Me - Santa Rosa, California

Customer service was fantastic here. Mandy (believe she's the manager as well) was knowledgable, extremely informative, proud of her team, loves her job, not overbearing trying to make a sale, helpful; can't say enough good things about her. So happy with my purchase and knowing there is a store that cares about their customers. read more

Excellent customer service!! Store was well organized, clean, & had nice dressing rooms. Brought my daughter back to school shopping here. Then ended up getting a couple pairs of jeans and a pair of work boots for myself. Thank you Boot Barn team for all your help read more

I absolutely love this place as well as the service. However, I went there on 07/22/24, and it was completely gutted out, and construction was being done on it. At the time of me writing this review, the hours on Google still show as it is open. I'm not sure if it has closed down or if they are just renovating. Edit: They are once again open as of 8/11/24! read more

Bought 2 pairs of boots today. Cayla was very patient and thorough in helping us. She really deserves recognition!! All the associates asked us if we needed help a few times. Thank you! I really appreciate good customer service! Unfortunately, The boss in charge wasn't much help. The associates seemed to care more than him. Sorry dude. But gotta tell it how it is. read more

Boot Barn - Free People boots - Shoe Stores Near Me - Santa Rosa, California

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I love cowboy boots. I wear them in the winter with jeans I wear them in the summer with sundresses I just love them. This place has some really great brands, excellent customer service, pretty good sales sometimes and the people working here couldn't be nicer. I've got about 30 plus pairs of boots, many from here. They also have accessories and clothing if you want more than just boots. read more

I will never buy another thing from boot barn. Went twice and their hat shaping machine was "broken" aka no one knew how to use it. Called ahead the third time and they said it was working, got there and they would not do any shape to the crown of my hat.....that I bought there!!! They should be ashamed to o call themselves a " western wear" store because there isn't anything cowboy about this horrible store read more

Great customer service. Very friendly staff. my wife and I bought some cowboy boots for our grandson. He loves the boots!

I absolutely am addicted to boot barn thays my #1 store not afraid to admit that I really want to give a huge shout out to the boot barn store in santa rosa ca. I live a couple hours away and did my Christmas shopping there well I had an issue with sizing on a belt literally had to exchange it for a bigger size 3 times my fault not theres I was completely embarrassed but yet they didn't make me feel bad at all the staff that help me were always kind and polite made me feel good. Again thank you to all the staff that put up with my crazy mishap God bless and merry Christmas read more

Boot Barn - Shoe Stores Near Me - Santa Rosa, California

Walked into boot barn on August 5 to get some clothes. Got a few items then decided to check out cowboy hats. One of the employees working in the hat department name Lionel offered to help me out. He was very helpful and knowledgeable! I have never worn or bought a cowboy hat before, and after I gave him some input on my size he looked at the wall and picked out a perfect fit. He was actually as hyped as me and my daughter when the hat fit perfectly! Super good dude and definitely a reason for me to go back and spend more money there. Thanks Lionel! read more

Helpful staff relaxed chill atmosphere and a decent selection of boots. Boys are one of those things you have to try on to really know if they're going to fit - online is a drag that way. read more

They where patient and very helpful, I had trouble with getting a string for my hat and they tried every single way to help me

Very rude employees I called the Santa Rosa location and they were annoyed that I had called, they were short with me and I wasn't even done talking to them when they hang on me. The worst customer service in all Sonoma county read more

This Team has amazing customer service and definitely a team environment. Everyone is super helpful and definitely work together to deliver the best customer service. The sales associate are patient and knowledgeable especially when picking out boots. Variety of sizes are hard especially for 13 but you can ship too store and they price match if you see lower cost online. They restore Cowboy Hats..well they aren't miracle workers but can they help get that cowboy hat full of memories looking pretty sharp again. Truly best western market place in Sonoma and building is full of the hospitality experience. Looking forward to wearing my cowboy boots to Florida.. Thanks again for the help Santa Rosa Team y'all Rock. read more

I've given this boot barn two chances and each time was a disaster. My recent visit was the worst... not once, but twice, I was walked in on in my dressing room by an employee who opened the door with their keys without knocking. I had to yell out twice and each time it seemed like I was inconveniencing her for being in the dressing room. The employee's lack personality, friendliness, and respect for their customers. They stare, give dirty looks, and judge you from the moment you walk in if you don't fit their mold of the store. Save your money and support a different business. Preferably a small business because I guarantee you'll be treated 100x times better!! read more

All I can say is that you guys are AWESOME, and helped us out so much after having such a bad experience at another retailer that same day. Your selection is great, your service is impeccable, and YOUR FITTING ROOMS ARE OPEN!!!! From the phone call I made on our way over- I spoke to Trevor, and he was so enthusiastic and friendly over the phone. 3 other associates all assisted us- from helping with our selection, to the fitting rooms to the checkout process. So nice, so professional and helpful. Thank you for turning around what could have been a bummer day. See you again SOON!!! read more

They have the cutest boots and cute clothes. I feel like their Carhartt selection has gotten smaller over the years. If they weren't so expensive I would have given them a 4 star review. They always have staff walking around to help. read more

I was just at this boot barn and I tried getting some help from this little boy with the Pablo Escobar stash. Ask him for assistance finding a Ariat jacket. He proceeds to tell me they don't have any so I go looking for myself... guess what I find a bunch of them. He made me feel as if I couldn't afford the jacket. read more

We were helped by 2 very helpful young ladies. We went in for boots and there was no pushy sales tactics by the two who helped us find boots. We were greeted at the door by a nice young lady letting us know we'd need to wait a few min but when we got inside we were pounced on by a push sales girl. We thanked her and moved on. My husband was looking at a few shoes and one young lady approach us asking how we were and made conversation with us. When we asked a question she was unsure how to answer another girl helped us pick out what we needed. It was great to see them work together to find just what we needed. read more

It's ok. There is unfortunately so much product crammed into their sales floor and their clothing areas that it's incredibly hard to even maneuver or walk in between them without knocking stuff down, forget it if it's busy at all in that place. I've worked retail for far too long and was under the impression that legally fixtures have to be a certain amount of feet apart to accommodate for wheelchair access an emergency exiting strategies. I am a very tiny woman and I don't even fit in between most of their fixtures. It makes me feel very claustrophobic and I'm comfortable and I hate going in there. As much as I love my boots and wranglers, everything else in that place is not only too expensive but way too cram packed. And the customer service leaves a lot to be desired. read more

Closed an hr early, says they are understaffed while there is 4 of them chatting with each other... trash. Get a grip.

I bought a pair of boot for a wedding ago year. Wore them twice and end up with a blister. Brought them into a manager was told to bring them to a shoe maker to get them fixed. Not the way to get a customer back. read more

I really just have to say that all of this is coming from somebody who worked in retail for almost a decade... The last three times I have come into this boot barn location, I am overwhelmed by the number of employees bombarding me with questions asking me if I found things OK when I had only taken three steps into the store. I came here last Friday, and four out of the eight workers there spoke to me within five minutes. Call it "good customer service" but no: most people shopping don't want to be bothered like that, it is honestly too much, not even helpful and creates a negative experience because shoppers are being interrupted so frequently... hate to break it to you but you would be better off leaving people alone to stroll the store and really take everything in then ask if they need help. Maybe gain some awareness and realize that customer have already been spoken to OR maybe give your employees a project to occupy themselves because you over staffed your store and now they're bored and bothering customers. read more

Semi-regular customer. Good place for the suburban cowboy or a real working rancher. Those photos in my profile are me & my horse. I'm not a cowboy. I'm a horseman. Let's see, so far I've purchased: 3 hats (Stetson, Wrangler, and the obligatory Resistol), numerous pairs of Wrangler rodeo jeans (tough & stiff - wash 'em 3 times before wearing), a few belts, a pair of boots, a wild cowboy shirt with bright embroidered guitars. Bambie got some clothing items, too. We both like this store. Big selection, the good brands. Fair prices when items are on sale. And when they ain't you get a future discount printed on your cash register receipt based on present purchases. Works out to be a bit more than 10%. Coupon expires in 45 days, though. Almost all of the mom & pop western wear shops in Sonoma county have closed in this weak economy. Boot Barn, nearby California Horse Supply and Sebastopol's Saddle to Boots are about the last remaining shops. Saddle up! read more

I was looking for waterproof work boots. Stopped by Boot Barn and was shocked at the selection of hundreds of work boots. Kelly was helpful and the price was great for a pair of boots that will probably last me 20 years. read more

Horrible customer service from a young female worker who clearly spoke Spanish. My mom went in to exchange some boots that I purchased for her as a Mother's Day gift. When my mom tried speaking to her in Spanish she rolled her eyes at my mom. She clearly spoke Spanish , the girl even confirmed she knew Spanish. Why work in customer service if you don't have the patience for it ? And how could you be embarrassed of your roots . Shame on Erika, the cashier that was rude and had poor customer service skills. People like this make customers not return to stores . Also , their boots are made in Mexico . Be a little more proud young lady . read more

Ok this is an update from my original review several years ago. Things got worse. I'd like to clarify that this review is specifically about Santa Rosa Boot Barn, and doesn't apply to their online business or other locations. On Thanksgiving weekend 2017 I entered the Boot Barn in Clovis Ca. My girlfriend and I we're greeted by a friendly sales associate. I ended up spending close to $400 on 2 pairs of boots, some clothes and a gift card. I ended up getting about $100 in coupons to get me to come back..... I did, but this time online. I found out that I could only use 1 $25 coupon per purchase of course. I bought a very nice pair of boots for $305 after the coupon was applied. When the boots arrived, sadly we found out they were a bit small. Since I live in Santa Rosa, I decided my best option would be to take them to the store for an exchange. All I needed was 1/2 a size up. Understandably they did not carry the Boot and my best option was to return and reorder. This is where the crappy attitude began with the Santa Rosa sales associate. She had a huffy puffy attitude and implied that I was better off taking them home and shipping them back. I told her that I was hoping that the company I've spent so much money with would be delighted be to help. I also asked if I'd get a new coupon to apply to the new order and I was flat out told NO. She walked in the back and took her time locating a return form. When she returned, I filled out the form and was given no proof of return. Nothing. As I drove away, I realized I was treated rudely and had absolutely no proof of return. I called the store and spoke with the"manager". She lightly apologized and told me that she'd save some coupons for me to use on my replacement order. I went back with in the hour to see if I could get proof of the return. Anything? NO but here are some coupons..... I go home in a panic because these people could throw the boots in a dumpster and I have only a receipt of purchase. After a day, I call customer service and find out the return had processed to my relief. I go on and re order the boots in the right size. I try to apply the coupons and find out the expired a year ago. Bottom line. The workers at this location do not care about the business. I will NEVER step foot in that door again. Horrible customer service. If you want to buy from Boot Barn go to a different store or buy online. Send those lazy retail girls home. Well, if your looking for a barn full of boots made in strange countries, this is the place to look. American made items are few and far between. You might find an American made belt, but the wallet will be from China. Every time I come here I'm disappointed to see the young cowboys and cow girls come in here searching for the American "image". Like Wal Mart where thousands buy the American flag to hang on the front porch for the 4th. If you can make the decision to buy a Ford, Dodge, or Chevy, you can purchace an American boot to go with it. Right? read more

Horrendous Customer Service. I went with my sister to order wedding boots. There were some minor issues with ordering it online. My sister understandably got a little frustrated, but was not rude to the employees or raised her voice. We both work in customer service, so we are always polite to others in that line of work as well because we know what it's like. The floor manager whose name was Jose was incredibly rude. He said to my sister, "Calm down, it's not a big deal". My sister started tearing up, and he continued to be rude. He even rolled his eyes at her. As he left, my sister told the cashier that this is the worst customer service she received. He turned around, looked at her, rolled his eyes again, and said "Thank God it's Friday". We could not believe it! The internet ended up crashing, so we didn't get to order the boots. Of course, nobody did anything about that and said they could not help us with our purchase. The cashier was fine, but when we requested Jose's supervisor's name and number, she refused to give it to us. Can't blame her, if she works under Jose she doesn't want to cross him. Never been treated like this. Especially with a $400 sale, having management be that rude and un-helping is a terrible business practice. A half an hour time wasted, and the boots haven't even been ordered. Don't go here. If you want western wear, to to Jay Palm's in Petaluma, which is local and their employees don't take their frustrations out on the customers. read more

I'm a big fan of Boot Barn... They have great boots and clothes. There staff is great and very knowledgeable. I been to many Boot barns in different cities and they all rock!!! Is all I can say is, I'll be back!!! If you haven't been to one then go check it out. They have a huge selection of cowboy boots, work boots and let's not forget cowboy hats. Thanks guys and girls you guys rock... read more

I was given a pair of boots as a birthday present. They came from Boot Barn on Santa Rosa Avenue and there was a flaw when I tried to return them they told me I'd worn them and they would not return them I'm out $120 for nothing! They act like know-it-alls there but they actually have no clue of what's going on. I will never go back to that store ever again!! read more

I'll give them 5 stars based on my 3 visits. The only issue I have is the pricing. But I am aware the items they sell aren't all that common in stores and are generally expensive and so I don't hold that against the store. It's the kind of clothing you want to last a long time and so sure, pay a bit more. That being said, they have a very good selection of boots, hats, and other clothing. I bought all of my wedding attire there for the kids, grooms men and my self. It's the kind of wedding where horses will be present so don't go here looking for a tuxedo. I read a lot of reviews about lousy customer service but I had the opposite experience. There were 3 or 4 staff members when I was there one time, each of them offered there assistance at different times and each were very friendly and respectable. What I did see however having spent at least an hour in the store were a number of customers that were complete ass holes. Not just to the staff but to other customers. My guess is they get a different sort of people than maybe we expect day to day. All in all I still need to go back and get more stuff and have no issues with going here. read more

My girlfriend has a pair of Dan Posts bought for her as a gift from my Dad from this Boot Barn a couple weeks ago. He was told that they could be returned if they did not fit and or have them stretched for free. My girlfriend loves the boots that he picked for her but one boot fit more snug (uncomfortably) than the other. So we decided to take a trip to the Boot Barn where he purchased them, which is about 100 miles or so from our home, and is still the closest Boot Barn to us. We walked into the store in a hurry as we had another event to attend. A girl named Amanda, which is also the name of my girlfriend, was working hard trying to find different boots that would fit better as we weren't too confident in having them stretched. Let me also say that this is the first pair of boots for either one of us. After seeing my girlfriend struggle to take the boots off that she was trying on, Amanda brought over the boot jack and showed her how to use it as we were newbies. We settled on keeping the pair my Dad had purchased for her and Amanda assured us she would take extra care on our boots and get them stretched and ready to go for her by the following weekend. Normally it wouldn't take that long but we live far away. Amanda called us to remind us that the boots were ready for pick-up and we came to the Boot Barn on Saturday 3-16-13 to pick them up. From the moment my girlfriend tried on the newly stretched boots she knew we were steered in the right direction by keeping the boots and having them stretched. While we were there we decided to get a new outfit and let me tell you, Amanda's level of customer service is well beyond extraordinary, in fact that would be an understatement. She was helping us from the moment we walked in telling us the boots were ready until 20 minutes after the store closed still helping us find an outfit for my girlfriend. Although we kept her after store hours, she never made us feel really rushed! She really spoiled us with a level of customer service that we have never experienced and may never see again. My girlfriend said it was like having a friend shopping with you rather than some random employee. This Boot Barn has a stellar employee at the Santa Rosa location and should do whatever they need to do to retain her! She was extremely knowledgeable about the products, found solutions to our problems, and seemed to really have a passion for western wear! Because of Amanda and the experience she provided to us at Boot Barn, we will keep coming back for our boot and western clothing needs for years to come! read more

Customers service is horrible . There were 5 people working not one offered to help me find boots.

Good selection but customer service is severely lacking. The one guy I have dealt with working in there (maybe the manager) is never polite and borders on rude. Not pleasant and he is hella slow. I have been in there a lot lately and he is the same way each time, so it's not just a bad day type of thing. The plus is they are very good about transferring merchandise between stores in case you need a different size or color. I would shop somewhere else because of the poor service but they seem to be the only game in town with a decent selection. read more