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Boot Barn

3.2 (57 reviews)
Open 9:00 am - 8:00 pm
Updated 1 month ago

Boot Barn Photos

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Inside store

Visited Boot Barn for the first time last month in search of a specific pair of boots and size. Of course, we couldn't find them... until store manager Mandy came to help. She made sure she looked everywhere possible and informed her staff as well. 1 size in stock and they were FOUND! Thank you to Mandy and her amazing staff for being helpful and very nice. I like to highlight customer service such as Mandy's because she went above and beyond and was happy to do it.

Free People boots
Ginny K.

Bought 2 pairs of boots today. Cayla was very patient and thorough in helping us. She really deserves recognition!! All the associates asked us if we needed help a few times. Thank you! I really appreciate good customer service! Unfortunately, The boss in charge wasn't much help. The associates seemed to care more than him. Sorry dude. But gotta tell it how it is.

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3 months ago

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5 months ago

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1 year ago

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8 months ago

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7 months ago

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7 months ago

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10 months ago

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2 years ago

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4 years ago

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2 years ago

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1 year ago

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2 years ago

Great customer service. Very friendly staff. my wife and I bought some cowboy boots for our grandson. He loves the boots!

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5 years ago

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3 years ago

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2 years ago

They where patient and very helpful, I had trouble with getting a string for my hat and they tried every single way to help me

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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5 years ago

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3 years ago

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5 years ago

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5 years ago

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4 years ago

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3 years ago

Closed an hr early, says they are understaffed while there is 4 of them chatting with each other... trash. Get a grip.

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3 years ago

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5 years ago

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3 years ago

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15 years ago

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4 years ago

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8 years ago

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9 years ago

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8 years ago

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4 years ago

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9 years ago

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5 years ago

Customers service is horrible . There were 5 people working not one offered to help me find boots.

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13 years ago

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15 years ago

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13 years ago

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11 years ago

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Ask the Community - Boot Barn

Review Highlights - Boot Barn

well they aren't miracle workers but can they help get that cowboy hat full of memories looking pretty sharp again.

Mentioned in 6 reviews

Read more highlights

Nordstrom Rack

Nordstrom Rack

(71 reviews)

$$

I experienced some disappointing customer service at Nordstrom Rack while I was shopping this week…read more I shopped for a while and found some winners. I went to wait in line to purchase the items and was hoping to find a different size in a pair of shoes I liked. The person ringing me up, Hugo, looked up the shoes and said they had my size available. He called for someone to go find them and said to wait at the register. He had already rang me up for the sweaters but hadn't charged me yet. I waited for about 5 minutes and then offered to pay for the sweaters so he could continue helping other customers (it was very busy and the line was long). I paid for my items and waited off to the side. I waited another 5 minutes or so and Hugo came over to let me know they couldn't find the size I was looking for even though it showed it was available in their system. I was bummed, but I understood and appreciated them taking the time to look. I told him I'd still be interested in purchasing the size I originally found. He told me I would need to wait in line again to make my purchase. I was very caught off guard. At that point I wasn't going to wait in the long line I had already waited in and waited off to the side thinking I was doing Hugo and the other customers a favor. Super disappointing and time wasted.

Summer Finds at Nordstrom Rack!One of my favorite stops for fashionable pieces and wonderful value…read more This location can be a bit hit or miss, but lately, I've been scoring some wonderful fashion finds perfect for summer. The staff here are always friendly and super helpful, making the shopping experience even better. I will be back for more summer essentials and hope they get wide range of summer shoe selections.

Boot Barn - shoes - Updated May 2026

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