Really wonderful store for running shoes. I came here with a very basic knowledge and a faint memory of a Hoka I bought in 2018. The owner fit me and had me try several versions of running shoes based on what I wanted. So thorough and helpful every time I've been in. GREAT PLACE to get trail runners, prep for a marathon, or get back into running. read more

The service was great. They measured my foot correctly and gave me lots of selections. They took their time to get to know me and what kind of shoe would be best. read more

We were sent here after striking out at a fellow running shoe store in railroad square. Our attendant at the other store called over ahead of time and let them know we were coming and they were helpful enough to pull a bunch of shoes in hubby's size to try and expedite our process. When we arrived, we parked in the on-site lot which was very convenient and we made our way in. They had lots of hand sanitizer placed around the store and all of their workers had masks on which I thought was good. The lady who received the call from the other store was the one who helped us and pulled all the stock to try on. The very first set of shoes that she gave my better half were the ones he ended up purchasing. They were perfect and even though he really liked them, she encouraged him to try the others just to make sure they made the right fit. While they looked at shoes together I looked around a bit and found a couple electrolyte supplements that I wanted to try which was exciting. As we were chatting with our shoe specialist, we mentioned that we are an active duty Navy family and she said that they offer a discount for military families which I thought was very nice. Once we had made our purchase we were out of there in a flash and hubby absolutely loves his new shoes. Great location, great people, and great prices for a good selection- we will definitely keep this in mind next time we need to purchase running shoes or running supplies. read more

Today I tried my new shoes at my Orangetheory class and boy o boy did they make a difference! The treadmill was more comfortable and the floor work was MUCH more comfortable! Thank you so much for the right sized appropriate shoes! read more

We love getting our athletic shoes here! Personal and friendly service, with quality shoes, keep us coming back!

I went here to get new running shoes and the man who helped me was very thorough and helped me select the perfect shoes, insoles for another pair of shoes and socks that don't slip down! It was so nice to get help with what can be an overwhelming decision. I couldn't recommend this store enough, thank you! read more

Heart & Sole - Shoe Stores Near Me - Santa Rosa, California

These guys are great, I needed a good pair of walking shoes and my PT recommended this place. George is really knowledgeable and set me up with a comfy pair of ASICS. He also laced them differently to avoid an area on top of my foot that has degenerated. George also referred me to Birkenstock village to get some decent sandals, mine were flat and he showed me what was happening to my foot with a skeleton foot, and recommended the NAOT Scandinavian type which I got! Game changer for strengthening my knees and supporting my high arch. read more

I was on a mission, and called many stores and drove to several for a specific pair of shoes. They had them here, George is the bomb! So grateful for these hard to find all black Hoka bondis thank you read more

I love this store so much. Everyone there is very helpful and takes the time to get you into shoes that will work. I've been in the same brand of running shoes for years and was drawn to something different. I just did my first run with these new shoes and they are heaven! Also thanks to the staff for not making me feel like garbage when my toddler was rearranging boxes of shoes on the floor. Thanks you! read more

I have a lot of foot problems and its been difficult to find a sales person with the experience and understanding to advise me about proper shoe selection and fit. Thankfully my PT recommended Heart & Sole and I was so glad he did. The gentleman who assisted me was pleasant, professional and understood my foot issues. He suggested a great pair of shoes for me which are comfortable and supportive. Heart & Sole is my new go-to store for athletic shoes. read more

Superior customer service from Kenny. He has never steered me wrong. Good listener and takes time to make sure the fit is right.

**** I ONLY WILL BUY SHOES FROM HERE **** WOW.......if you think you know a lot about shoes, come into this store and test your theory. These guys are the gods of the shoes. I walked into this store for the first time. I walked in with foot pain from these crappy shoes I bought at Sports Authority. What I thought were "good" shoes because I spent a lot of money on them. And ever since I bought my shoes from Heart & Sole, I have not had any pain in my feet or my back hasn't acted up. When you come into the store, you will be greated by Aladin, the owners Goldendoodle. From there, they will put you on their treadmill and evaluate your gait. Then you will get fitted into the appropriate shoe for your foot. Bryan spent an hour with me and helped me tremendously!!!! I am above and beyond appreciative of all of his sincerity and knowledge. Please do yourself a favor and come treat yourself to a great pair of shoes. You're worth it!!!!! read more

See all

My first experience is during the Covid situation which is unusual. Kenny provided curbside service with a smile. He came to my work and brought many different sizes and brands to try on. He was very helpful, knowledgeable and professional. I bought 2 pair of shoes and couldn't be happier!!! I will definitely be shopping here when I can! read more

Heart & Sole - Shoe Stores Near Me - Santa Rosa, California

See all

I love Heart & Sole and wait to buy my running shoes from them because their service is superior.

I was told about heart and sole having good inserts for bad backs so i went to check them out I was really impressed by the customer service the young lady gave she had me try on all types until we narrowed them down to 2 to compare side by side they have a big selection of inserts would definitely recommend shopping here Update: after about a month of using the inserts they've definitely made wearing my vans again more comfortable I have multiple bulging and herniated disk so it was painful to wear my vans read more

I am so happy that I found this store! I needed to find the proper shoes to accommodate my knee and foot problems. Kenny (the owner) is so knowledgeable and patient. He took the time to analyze my gait with various shoes that I tried on and recommend the best type of shoe for my needs. He helped me to find the perfect shoe. I am so happy that I found this shop and delighted to support a very wonderful local business. I will surely return! read more

We just had an appointment house call with the owner Kenny. He not only came with a huge variety of sizes, colors and styles and knowledge but his curb side service and assistance with trying each pair walking and proper fitting was way beyond any service I have ever had. Please for any shoe needs Kenny is the man. Thank you Kenny and see you in the near future. read more

I'm so heartened by the outpouring of support in our community for all of those affected by the wildfires. Due to the extent of this disaster I have yet to encounter someone who was not affected in some way. With so many sad stories, I want to be sure to take some time to share stories of the good going on in the community. After 40+ years of building his life in their Kenwood home, my grandfather lost everything in the early hours of Sunday morning. Today he went to Heart & Sole Sports in Santa Rosa to get a new pair of shoes and while looking for new sneakers, he spoke to the owner of Heart & Sole, Dan Aldridge. After hearing the story of their experience, Dan kindly offered him a pair of shoes free of charge. Thank you Dan for the gesture of kindness - in these scary and uncertain times these small acts of humanity make all the difference. read more

Four or five stars - that is the question. I am definitely a fan, but can I say Heart and Sole is as good as it gets for a running shoe store? Hmmm... I came in on a Saturday morning. It was not busy at all - only one other customer in the store. I was greeted immediately. I told the salesperson I was having some issues with the tendon on the outside of my leg. He looked at the shoes I was wearing, and told me they were probably making the issue worse because they were made for people who have the opposite issue. He brought out a neutral shoe for me to try. He looked at my gait, and from there he brought out several shoes for me to try on. He was very patient and explained a lot about the platform and stiffness of the shoes. I ended up liking a pair of Brooks shoes. I got a chance to try out the shoes a couple days later. They seemed to help because the pain was not nearly as bad as with my other shoes. Hopefully, this will be a good solution for me. So, excellent knowledge and customer service - check. Convenience and fair pricing - check (running specialty stores are not the place for bargain shoppers). Good selection - check, but here's the rub, I have shopped at running stores in larger metropolitan areas that have a much broader brand selection. So, while I will most likely be back to Heart and Sole when I need running shoes, I can't say that this store is as good as it gets. I think it is probably at the very top of the heap here in Santa Rosa, but if you want to make the drive, you can find a better selection of brands in one of the big cities. Too bad Yelp stars aren't like shoes, no half stars because I would give Heart and Sole a solid 4.5 if I could. read more

I guess they have reviews on their old location page but supposedly this is their new location. Since I never went to the old one, I can't comment on if the change is better or not but I had a great visit here. First of all, the people there are happy, helpful, and most important - honest. The owner fit me for some shoes, then put me on a treadmill to show me how they were working (I had to pay 200 dollars to do this in the past!), and then talked to me more about it fit and how to keep myself from running injuries. Then after spending all that time with me, he looked at my old shoes and said I actually didn't have to buy new ones yet and could wait until my old shoes were around 450 miles used. I felt relieved that first of all, my current shoes were fine and dandy but even more so, the owner was honest and not trying to weasel me to spend money. I ended up buying a roller/massage type device for my foot but trust me, this visit made a lifetime customer out of me! So if you have any running/walking needs, go here! read more

The customer service is second to none. My 13 years old son is a very big guy (over 6'2" and 250 lbs), he tends to start busting out of his shoes before they've reached their life limit. The rep that helped us was really nice, she measured his feet and watched his gait. His feet tend to turn out a bit, and hang over the sides of his shoes. He has very wide feet. She brought out 6 pairs of shoes with varying widths and had him try on, and walk in every pair, eliminating the ones that he didn't like compared to the last. It's funny, but he kept going back to the first pair she had him try on and those were the ones we purchased. I would give them 5 stars, but by the Gods they are expensive. My son's foot health is worth every penny, but it's really, really hard for me to fork over $150-$200 for a pair of athletic shoes! That being said, we will be going back when he needs shoes again. Great store, great people and great location. read more

The staff at this shop is amazing. They are friendly and knowledgeable and make sure you leave with a good fit. Most useful, they will video your feet while you run on a treadmill to recommend a shoe. I learned a lot! Highly recommend! read more

I have been buying my running shoes from Heart and Sole for 5 years now and I can't say enough great things about their customer service. I am not your average easy customer who can come in and buy the same shoe time after time and be comfortable. It is always something. Maybe it is the fact that I started running at 45 years old. Or that there is always something going on...Pronation, check. One foot slightly bigger than the other, check. Sore IT, ankle, hamstring, quad, calf, yep, all of the above at one time or another. Regardless of what ails me the guys and ladies at H&S always help me to find the perfect shoe, socks, rollers, bottles, packs, belts, nutrition and clothes that I want and need to make my time on the beautiful trails and roads of Sonoma county a great experience. My husband loves the store because they make it easy to find me the perfect present for every occasion. Tuesday night 5:30 PM fun runs are a great way to introduce yourself to a great store and their awesome employees. You will find a fun group of people to run with, from the slowest turtle to the fastest rabbit. There are training groups starting year round to train for specific events or just to have some great people to meet and run with. I have met great friends here and would recommend H&S to anyone looking to start into running or up their training routine. read more

Best shoe store around. Great service. Bought some new walking shoes and they just didn't work out for me. Brought them and was able to exchange with no problems at all. Won't go anywhere else. read more

Best shoe store in Santa Rosa! I always find what I need. I have been helped by both Brayden and Dylan. They both took extra time to be sure that I chose the correct shoes for my feet. Wide selection of brands and lots of other running gear in the store. Highly recommend! read more

High quality running store, everyone who works there runs at a high-level and has a lot of experience with running, fitting shoes, and injury prevention. There's pictures of Pre everywhere in the store. I appreciate this resource and drive an hour to get there when I need to. read more

Went in today looking for new running and plyometric training shoes. Brayden helped me out and was very polite and professional. With the recommendations from him, I found exactly what I was looking for. Great experience and I would recommend shopping here. Thank you. read more

I have to commend the excellent customer service I received at Heart & Sole. Not only do these employees seem to really know what they're doing, they are courteous and super helpful. They really went the extra mile to see that I got the right shoe. And when I bought a new and improved set of shoe laces from them for my existing shoes, the sales person patiently took the time to show me how to re-lace them correctly (I would have messed up without her guidance). Knowledgeable employees make all the difference in the world! read more

Mediocre selection for shoes if you're looking for more minimal shoes. They have a very supportive staff and are knowledgeable, but lack most main brands or models of main brands, and basically no light weight shoes. read more

So grateful for their excellent customer service. I was able to exchange a pair of expensive but painful shoes with no trouble. They took the time needed to find me a comfortable pair. I'll be back! read more

Wife and I went there for some shoes and Sheri (spelling??) was amazing. Tried on a number of shoes and she was very patient and super friendly. Even better, the store sells quality shoes and their prices are comparable to online retailers of the same shoe. Price isn't the only factor when buying shoes but it's nice that the local store doesn't gouge you simply because it's local. Couldn't have asked for more and the experience was great. Wonderful service. read more

I'm updating this to 4 stars because the manager Kenny personally messaged me and offered to help me himself. As i've said before their customer service is EXCELLENT. I just hope in the future they will consider carrying more brands that offer wide with! Thanks Kenny for your message! read more

I've come here twice now, both for some running/training shoes. They were nice, knowledgeable and welcoming every time. They use a treadmill and record you running to look at how your foot falls and how you line up with each step. Then base of what they see, they bring out multiple pairs for you to see which one fits best. They talk you through it as they go, which is nice. I really like this method, and the shoes I've gotten from here have always been a big improvement from other store bought ones. I can definitely feel the difference when I train/run! read more

I was in the Marine Corps and have never really worn anything other than steel toed boots and Vans. Since I got out in May, I've really done everything from working to going out to coaching football in Vans. Now Vans are flat shoes, and have definitely not been good to my feet. In the beginning of August, the arch on my right foot has really been bugging me. Finally I broke down just this morning from the constant pain and limping and went to Heart and Sole. Upon doing research and talking to a few of my old Navy Doc buddies, I quickly explained I had Plantar Fasciitis. Right away I was asked what kind of inserts I used (Dr. Scholls) and they said throw em away. They let me try a few different inserts with better arch support and then I tried on the Brooks Beasts. Right off the bat, the pain in my right foot was almost completely eliminated. Then after a stiffer insert was put in, I knew I had found the shoes my feet have been begging for. I also asked them if they carried 4E (wide) shoes for my Dad who is 52 and has been battling bone spurs, and the quest to find cool, comfortable looking shoes. I was informed that almost all the shoes are available in 4E, and could even be special ordered if need be. I will definitely come back here again, and highly recommend Heart and Sole to ANYBODY that has pain in their feet like I did! read more

Heart & Sole - Brooks Beast '16 with Cadence G inserts - Shoe Stores Near Me - Santa Rosa, California

This place is great! The salesman really took his time with me to try and find the perfect shoe for my foot. The service was great and the staff was super friendly. Hands down the best place to buy a great pair of shoes. read more

About 4 years ago I purchased a pair of tennis shoes from Heart & Sole - they observed my gait, explained what kind of shoe would be best for me. I trusted them and enjoyed the shoes until they really needed to go to tennis shoe heaven...about 3 months ago I went back with the old pair which they recycled :) and then suggested a new shoe! I am super happy with the new pair and have dropped off all the old tennis shoes I had to be recycled. Great store, great people, great service....yes it's pricey but they know what they are doing! read more

Great customer service and very personable!! They took thier time finding the right fit to help really support my arch... I will always come here for new shoes from now on. I have been to other places but never got this kind of respectful customer service. Thank u! read more

Heart & Sole Tuesday eve fun runs are what got me back into running. Their awesome staff is always there to find the shoes you need for the distances and terrains you want. From people who have never run before, to elite ultra marathoners, they have what you need. New store location, same great "home of running" feel. read more

We loved our experience at heart and sole! They were super knowledgeable and helpful. The first pair of shoes I tried on were the ones I bought. read more

I absolutely love this store! The staff is extremely knowledgeable and helpful. They have a great selection of shoes, apparel, and other accessories for every type of runner. Their return policy is, without question, the BEST! I will forever be a customer. read more