I love this place!! If you're looking for merch then that hot topic is the place to be!! They have a variety of TADC, MD, Gir, hello kitty, and many more!! They also have jeans and cool belts and tights!! read more

I took my little sister in this hot topic location for her first time and i wanted to give a huge shoutout to the girl who helped us (im so sorry im bad with names but it started with a D, she wore beautiful platform heels with black lipstick). My little sister is shy and doesn't get out much so i wanted to thank you for helping get her out of her shell. you may have just thought you were having a convo with a 13 year old about anime but to me i saw may shy girl come out of her shell... so thank you. she talked about you specifically a lot when we got home read more

I have come in a few times to look at the Funko Pops. We collect some and the associate named Caitlin has remembered my little family and I. She always lets us know if there is something new coming out we might like. She recently let us know about the new Disney ones that were coming out. Also let us know that she couldn't hold anything for us that we would have to take the chance on Monday. She asked where the kids were and we told her and she said darn. It was unexpected for someone to pay that much attention in a retail setting as most stores and sales people don't take the time to connect and give great service. Even on Monday she was very helpful when opening the store there was one other person waiting for the same ones. I will continue to shop where we get great service. Thank you Caitlin! read more

The store manager here is incredibly rude. I went there today and wanted to look at a specific display, but she had boxes stacked up in front of it. So I called over to her (maybe 6 feet away) and said "hey, I'd like to look at this display" she didn't respond so I said (in the same volume as the first time) "ok I guess I dont" better believe she heard that. She snapped at me saying "if you need help, just walk right up to me, I can't always hear over the music" (I dont think walking right up to someone right now is in anyone's best interest considering covid, mask and vaccines or not) " I said , ok well maybe the music should be turned down a little" and she responded again in a snappy tone " well we are advertised as the loudest store in the mall, its been that way since the 90s" At this point I walked away because I didn't want to deal with her attitude. The entire time I was in the store for the visit, she glared and smirked at me. I am not the only person I experienced her being rude to. Another customer asked her for help finding a shirt he wanted and she was snappy with him too. When I checked out I asked the cashier who the manager was, and she pointed to her. (Short, under five feet, long silver dyed hair, didn't catch a name) I have never had an experience in hot topic like this before, everyone has always been super friendly, but I honestly I never want to go back now. read more

Awful experience, I went there with a friend and she was not able to find anything she wanted. They had plenty of time to plan before reopening after the pandemic, but they obviously didn't do anything... They didn't have a Led Zeppelin T-shirt or a Guns N' Roses or a sex pistols... Why are you claiming to be in the rock 'n' roll T-shirt business if you don't have any? If you want any of these popular ones, just please go to the website and save yourself the headache, I swear this whole mall looks abandoned, other than the Apple store everything Really sucks at least the Apple store is professional, the rest of them all including the food court is at your own risk read more

I've been a regular customer for years and bought way to much over the years and the service and products have always been great. I visit a few times a week after work. I've bought Pops , shirts, pins, and hoodies ... Never had a issue with any of them. The managers at this location have always been nice and I've never seen them hostile to anyone as others have posted . I recommend going here for any of your anime/weeb needs and for friendly service. read more

me and my friends were in the store for maybe 3 minutes, then one of the workers comes and tell us that she has walked around us for the past 10 minutes looking at a rack of shirts and said that the clothes aren't going to change. she cursed at us and continued to harass us until we left when we were just shopping. after we walked out she followed us and stared at us. she was a short white lady and has no reason to be talking to customers like that. it's sad because she ruined hot topic for me and i wont be going back until she is fired. read more

Very rude service, got ripped off. I ordered a t shirt to my apartment only to want to have refund they gave me the run around with my refund lost $ I can't afford to lose very extremely loud not even calling it music. Disabled people n other can't even get through. Not caring twored xxx large people n others. Extreemly rude inconsiderate workers. Shotty clothes tear apart before a week. Outrageous prices. Stress I went through nearly landed me in the Er, only to have a very rude person call me about my t shirt, what a rip off I will never go here again. read more

Hot Topic - Women's Clothing Near Me - Santa Rosa, California

Went into the store to return some stuff off an online order because they are literally across the street from me. All the items were online exclusive items and since they are so close I figured I just return to the store and save the $6 on shipping. The only employee in the store was Meghan, who it looks like is a manager. From the very beginning she was rude, giving me grief for returning to the store because she has to 'make up' the money that day, telling me it would take 4-6 weeks for the money to go back on my credit card and said you know you can return these online. Sorry lady but if I don't have to spend money returning them via mail, I won't and will definitely be purchasing things online from now on. read more

Great place for funko pops. The staff can be cold but all you got to do is talk to them. Obviously if you are going into hot topic you already have a commonality with the people working there. I have come to get to know katlyn. She is always happy and smiling which makes me smile. She is great with my kids and interact with them like that are adults. She is more outgoing than the other sale people. The others will ask if you want any help but as soon as you say no they will start having a conversation within the employees. read more

Horrible customer service. The manager Megan was extremely unprofessional and rude to me when I called for the status of my online order to pick up in the store. She would not help me when I called originally because she had a line in front of her. So I contacted customer service online and a guy named Luis said he would look into this for me. I did not get any update to notify me that my order was ready to pick up in the store and would be held for 3 days. When I called and spoke to Megan again, I asked why I was not notified and she said "we don't contact our customers about their orders"??? She kept talking over me when I tried to explain my experience. Just rude. read more

I absolutely love hot topic as a company have shopped there since I was in high school. However when I went into the store today and met the manager who does the ordering I was not impressed with her customer service. As a plus size girl I loved how hot topic online always supplied those sizes however when I asked this manager who does the ordering if they carried any plus sizes in their store she simply said "oh I don't order those sizes so sorry" in a very rude way. Made me feel completely out of my comfort zone. I would of been more understanding if she had said those sizes don't sell well but she simply said she doesn't order those sizes. Feels really fatphobic to me. So if you're a plus size girl unfortunately this store is not the store for you. You will only be redirected to shop online. Which blows cuz I love to try on things before I buy. To that manager(short, silver hair with brown shit roots) do better. read more

I love all the employees. They are so sweet and nice. They all ways complement my clothes and makeup.

this is the place to go for Funko Pops! They have some pretty awesome shirt sales every now and then, the staff has seemed to be a bit friendlier considering the usual ignoring they usually do, that's changed up so that's good, no more blasting music either. haha. I worked at the mall this year seasonally (never again......) overall hot topic isn't a bad place to pop into every so often. read more

I recently purchased some shirts at a DIFFERENT store and that store did not provide gift wrapping. I was unable to find any kind of gift wrapping service in the mall so in desperation I went into the HOT TOPIC store in Santa Rosa downtown mall. The young lady working there named Megan was wonderful!! I offered to pay a fee to have my shirts wrapped in wrapping paper and not only did she refuse to accept a fee she wrapped them for free and beautifully. I tried to leave a tip but there was no way to do that there. Megan said that if I wanted to show my appreciation I could write a nice Yelp review. I left the store in a VERY good mood and I am still feeling good about the experience. Her coworker was also very friendly and helpful. I usually do not buy the types of items sold in that store but now that I know what a nice store it is I might go back and give some of their items a try! read more

Come here for their "Doctor Who" and "Sailor Moon" Merch. I don't recall when I first came to this store, but Spencer's and Hot Topic are stores I frequent when in Santa Rosa. read more

I absolutely have no idea why the reviews are so bad. The customer service is great, everyone is so nice in there. I haven't had one complain yet. read more

A fairly good place, although can be a bit disorganized but with its mainly teenage demographic, what can you expect? The staff are very friendly and won't make you feel weird on what you're buying. They can be very helpful when looking for something. Since it's the only Hot Topic in Sonoma county. (As of January 2017) They always give you coupons and there's many things to buy. read more

Not shopping here for a very long time. Customer service was horrible. I was given the wrong information on the sale and when I turned around to go back in the store to return it they told me I wasn't allowed to and that there was nothing they could do about it. I was not informed at the register that the items were non returnable. Had to pay way more than I thought and they wouldn't let me return it five minutes after I was rung up and had to wait in a long line twice. My bad for not paying attention at the register I guess but it would have been nice had she gone over the sale to make sure I knew what I was getting on sale and what I wasn't. The attitude was not welcome either. Not a happy customer. Love the stuff but the service was not awesome. I think I'll stick to shopping online. read more

The review below mine is so disgustingly judgmental and downright wrong. I've been shopping at this hot topic for over 10 years. They sell alternative brands for the eccentrically inclined, as well as tons of novelty stuff from literally every single one of my favorite fandoms. They also carry vinyl which is awesome and generally hard to find unless you're ordering online which is never as much fun. Everyone is always super happy and helpful read more

NEVER going back here. I was waiting in line for quite a long while just to purchase a necklace I was next in line when all of a sudden the cashier says EVERYONE MOVE OVER IM CHECKING OUT ON THE OTHER SIDE a costumer behind me said I'm sure you don't have to move, you've been waiting a while. I said I don't think she'll make me move. Was I ever wrong. The cashier looks at me and says the line is over here now Hun pointing at the other side of the room I said well I thought I could just go next since I was next in line she said no you have to go over there now. So then I go back and wait in line again. The other customer that was behind me says to the cashier "you know, she's been waiting a while" I didn't make out her response the only good thing about being in there was the nice other customer behind me. I managed to look up at him standing in line now behind 10 other people and mouth thank you and he smiled back I could tell he felt bad for me. Glad that nice man was in there otherwise I may have lost it completely. read more