This tiny store is a thoughtfully curated treasure trove of fabulous clothes and accessories that…read moreyou won't find anywhere else. A delightful shopping experience and the owner is absolutely lovely

Great store and friendly staff! Some really great finds here, including Reformation and Diane Von…read moreFurstenburg dresses. So glad we have a store like this in Sebastopol!

I had an EXTRAORDINARY experience. I am in my seventies and I had various pains in my feet, so I…read morereally could not walk without pain. I had tried several ideas after talking to my doctor. Nothing worked. I walked in and Gerry Zapata knew immediately looking at my feet what the problem was. I stood on a computer which told him what inserts I needed and he and the computer showed me how this would help. Problem solved in 20 minutes. I am extremely grateful -- I can now walk and could probably run if I wanted to. My feet are pain free and I can move the inserts from one pair of shoes to another. Thank you Gerry and Beck's! Thanks for working on the 4th of July.

Just an update to my review.... last 4 Yelp reviews have been one star reviews. The business…read moreresponse to each one of these one star reviews is for US THE CUSTOMERS to reach out to manager Markus Lopez.... I would recommend Markus Lopez reach out to his Santa Rosa Store Team members to work on team member expectations regarding their customer service since that is the problem that needs to be addressed. Just Wow.... In the wrong way. I was looking for some brown dress shoes from a local retailer. Before going to Beck's Shoes, I reviewed their website and saw that they did carry a small selection of dress shoes, one option being an Ecco shoe which has worked well for me in the past. I walked in today at around 10:15 this morning and the one male team member on the floor was working with a female customer saying statements like "I don't think we have any shoes in our store that will meet your needs". As their conversation continued I walked around the store and saw their small men's dress shoes section had some other brown shoe options that may also work for me. I walked closer to the team member and heard him tell the female customer, "well maybe this one will work, let me go get you one from the back". As the team member walked past me he asked "what do you need bud", and I showed him the shoebox picture of my current Ecco black shoes and asked him if he had it in brown. The team member responded "We just have those in black and walked away". No, "I don't have that brand in brown but I have some other options" nor "we don't have those in the store but have additional options on our website" nor "let me finish up with my current customer and I can assist you." I just got a "no" and a walk away. Well I attempted to support a family business, it is unfortunate the team member I encountered wasn't willing to assist me in supporting a family business.

4 May' '25-14:30-I absolutely LOVE this shop! They have a huge selection of tie dye shirts with BIG…read moresizes. I found a 4XL with a cool design. Prices VERY reasonable and the shopkeeper leaves you alone to browse. Great selection of leather wear too whether you're a biker or into the fetish scene. Lots of dead head, Guernville, and Zodiac mdse. A must when in Guernville. Don't miss out!

I did not have the pleasure of going into the shop and exploring its merchandise due to it being…read moreclosed. I mistakenly thought the store was open because the door was wide open, completely missing the closed sign posted on the door. I walked in and my family who was with me followed me in. I was inside looking at the wallets when I heard someone asking why we were inside. An elderly woman, short, with glasses, and a hose running with water continued to rudely usher us out of the store. She complained about us not seeing the sign and continued to attack us for being in the store despite it being closed. We apologized and let her know it was an honest mistake. We were outside the shop at this point. She continued to express herself in an angry and rude tone then insinuated we seemed suspicious because we were near the register. I assume she meant we looked like we might be stealing. In that moment I interrupted her and told her we were sorry, it was an honest mistake, and we were not stealing. I was upset at this point and let her know sternly that we did not appreciate the way she was speaking to us and we would appreciate kindness, especially from an employee/store owner. I told her I would write a review about my experience and here it is. Next time I suggest you calm down, assess the situation and approach potential customers with kindness and ease if you want us to come back. If not, then by all means continue being mean and project your negativity on other people, that will for sure keep people away from the business.

We were in town for the weekend and I needed shoes for a holiday party, and this store did not…read moredisappoint. The shoe selection was great, especially the sale section with an extra 30% off already marked-down styles! On top of that, they were running a gift card scavenger hunt, and I ended up winning a $25 gift card that needed to be used that day, which was such a fun surprise and perfect timing for the holidays. They have options for women, men, and kids, each with plenty of discounted styles to choose from. The staff was friendly, offered help while I was searching for heels, and even came over to congratulate me when I found the gift card. Overall, a great shopping experience!

When you shop online it says you can return to store and not pay return shipping. What they DON'T…read moretell you, is that they do not refund the initial shipping charges. So best to go there in person. A bit deceptive.

I've been a customer at the Santa Rosa fleet feet and have been buying my running shoes at FFSR…read more since 2003. They've helped me get ready for more than a dozen marathons and other races. This is not just a retail store, this is a place where active people can come to be a part of a community. I recently visited the store because I needed to be fit for a new running shoes as the brand I had been using discontinued my shoe model. As a long time marathon runner, I know that value of having the proper shoe for my gait body mechanics. The store offers a state of the art analysis to scan your foot anatomy as well as record your stride / foot strike to see what type of shoe you may need. The process takes about 30 minutes as the next step includes trying out the shoes which are designed for your specific needs ( neutral/ stability etc). This level of service is complementary; no purchase necessary. In addition to their gear, the store also offers a variety of training programs to support novice and experienced runners/walkers. Many participants became longtime friends. If you're looking to get started with a walk or run program or just need some new gear, this is a great option.

Stores like this shows why brick & mortar shops go out of business and people shop online instead!…read moreI would rather order ten pairs of shoes online, try them in the comfort of my own home and return the ones that didn't work out than to step foot in Fleet Feet again. The moment I entered, no one greeted me (though, subsequent customers all got a warm "Welcome In"). I waited in line at the cash register while a customer was being checked out with employee #1. Customer left and employee #1 says there are 2 customers in front of me. So I walk around and check out their shoes. I was referred to Fleet Feet from my podiatrist who recommended I come in for Oofos. I do not like to wear socks (unless going hiking, I wear socks with my Altras) and just wanted a pair of slip on shoes for everyday wear. I saw Oofos had a pair of slip on shoes and thought I would try those on so I waited. I watched 3 customers come in and they were all greeted with a "Welcome In". I watched Employee #1 help a customer in front of me and employee #2 help the second customer in front of me. Employee #3 was finally done and walks up to me and tells me "My shift is over, employee #1 or 2 will help me when they are done". I waited for 30 minutes, had to renew my parking too! It wasn't just the wait, I dont mind waiting for good customer service. At around the 30 minute mark, employee #1 who was still with his customer, walks over and asks how he can help me. I felt like he was just trying to push me out at this point. Why are you NOT giving me individual attention as you are with your current customer? I told him I have bunion pain and looking for an everyday slip on shoe. He did not suggest any items to help with my bunion pain. He did not even acknowledge my bunion pain. I mentioned I dont like wearing shoes with laces and noticed the Oofos had a pair of slip on shoes I can try. He told me to go to Beck shoes instead. I asked if I can try on the Oofos slip on shoes. He said they are limited sizes (I found out after, because that style was discontinued) and grabbed me a pair of 7.5. I tried it on anyways but it did not fit because I am a size 8. I put the shoes back, walked out the shop and will never be back again. May I suggest that Fleet Feet operate on an APPOINTMENT ONLY basis given the individualize one-on-one service that can take up to 45mins-1 hour. They have a foot scan and that can take up to 10 minutes to scan, interpret the data and explain findings to their customers. I was not offered the scan either so I will not be back!

Best place to find the right shoes! The owner is incredibly…read morehelpful, friendly, and knowledgeable. Based on our conversation, I could definitely tell that he knows a lot about shoes and running in general. He was very patient with us, letting us try multiple options and test them by running back and forth until we found the right fit. At the end of the day, we found the perfect pair, and have been happy with them ever since. Rose is absolutely adorable and such a sweet dog. I immediately fell in love with her! I highly recommend Heart & Sole because I don't think you'll find a more personalized shoe-fitting experience anywhere else. We will be back!

Heart and Soul Shoes is the only Sonoma County business I trust to provide personalized service to…read morecustomers looking for high-quality walking and running shoes. I first learned about them through my chiropractor, who emphasized the importance of choosing quality footwear as a path toward good health. Bonus: When you arrive, you will be greeted by a friendly Golden Retriever. Just be sure to keep an eye on your socks!

Quite a lot of selections for a store of its size, and the staff are super-friendly and…read moreknowledgeable. Don't let the name fool you, they have many brands, not just Birkenstock. Everything I bought here has been of excellent quality. Good shoes are not cheap, but if you catch a sale, many items are quite affordable.

This store has been a part of our lives for many years (both my wife and I). The service is great…read morewith surprisingly knowledgeable sales people. The selection isn't huge but they make up for that with the quality brands being offered. That combination equates to value for me. Could you find better deals online? Sure but shame on you!! Shop local and support small businesses