I have to say that it's difficult for me to write this review. I have been a loyal customer for years - supporting not only local artists but local businesses. I have followed Robinda from the very beginning when she first opened the store, admiring her progress, the splendid selections of unique items she always brings into the store. I admire the expansion of her business into the home & decor arena and have purchased quite a few items for my home and jewelry for myself, family and friends. I have also bragged about her store, her products and the ambiance of her store to others and have referred them to purchase from her directly by visiting her store.
Today, my experience changed that and left me with little desire to stay more than 3mins inside the store. The woman working at the store today was rude, unfriendly and seemed to have an attitude or just a bad day. As we enter the store, my husband and I started browsing and walking towards the right hand side of the store. 40 seconds after we walked in this lady starts walking towards us and demands that we use the hand sanitizer located by the door while pointing to it. The tone of her voice was rude and very unfriendly my husband and I paused and looked at each other wondering why the attitude. My husband responded to her and said "Sure, no problem at all." Not even a welcome, a hello, a hi, how are you or good afternoon. A simple demand with no customer service skills is all it took for us to be turned off and to walk out. I have to add that the location of the hand sanitizer is not very visible as you enter the store. You have to be looking for it and literally turn your body to the left to notice it. There is also no signage indicating that their requirement to even proceed to browse is for customers to use the hand sanitizer first.
I understand we're all going through challenging times during this pandemic. I understand that they're trying to be safe. The store has lots of products to browse all over the place. And, customers grabbing and touching the products so, it makes sense to use the hand sanitizer. While we appreciate their efforts to keep their customers and store safe and healthy we do not appreciate being treated with a rude, unfriendly and a demanding attitude. Particularly, when I was ready to drop quite few hundred $$$ in gifts on items I had already viewed on their website. All I was looking to do is to see them personally and just make a purchase. We ended up going back to SF and purchasing from local artists there.
I hope this is just a one-time instance and that the lady we encountered today was just having a bad day and that she did not upset other customers or gave them the same experience. I wish I had obtained her name. Robinda needs to know how her employees are servicing her customers. read more