Sephora is the wonka factory of everyone's makeup dreams. But I have to give this one 2 stars for the absolutely horrible service. On three separate occasions I've gone in looking to purchase several products (you know, spend some serious money) but no one cared to strike up a conversation with me so I left and went to the Penny's Sephora because being nice goes a long way. It seems that unless you go in with a certain look, you won't get much help, if any. Good luck should you set foot in here looking au natural. read more

I was explaining to my sister about how I'm invisible when I come here. In San Francisco and Emeryville, I'm offered help and totally take it. I might dress like crap but I like to look pretty, dammit - even if it's just my face. But here I was, invisible and having to chase down someone for help. I was passed off to no one in particular and then helped out by a lovely person who assigned me to someone else, who was moderately helpful. I got directed to a few products with little explanation (it was only previous recommendations from other Sephora people in other locations that I even knew anything about them). The whole experience felt un-fun and practically unpleasant. I only felt compelled to purchase because I was in town makeup-less and already knew the products I got weren't available at the Coddingtown location and I didn't feel like scavenger hunt make-upping in Macy's. Sad face. On a happier note, the cashier was lovely and my husband was greeted warmly at the door. read more

Heck yea!!! I love this place! I went on my birthday to get my free gift and they sat my friend and I down and gave us makeovers for my birthday!! No minimum purchase!! The staff was fantastic all coming over to wish me a happy birthday and see how the makeovers were progressing. Best impromptu birthday present. I'm so glad Sephora came to Santa Rosa. We needed a full store. read more

SEPHORA - Our birthday makeovers!! - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

This location is filthy. The tester, makeup remover stations and displays were so dirty. I went on a Tuesday when it was slow... and the employees stood around and talked. I was asked if I need any help a couple times, which I appreciate. I have a hard time spending $50 on a luxury foundation when the store looks like a swap meet. read more

Love this store! Every time I walk in, someone comes up to help me right away...which is great, because they have so many products it's easy to get overwhelmed! I've even had it where once, I had 3 different sales associates around me helping me try out some makeup at the beauty bar. Gotta love that service!! They also have a cool rewards program, where almost anytime I buy something online I get a small free gift...just for being signed up. Not to mention the birthday gift you get! There are a lot of makeup brands to choose from, although they are missing a couple brands that Ulta has. I like going here more than I like going to Ulta, but at this point I have to go to both stores to get everything that I use. But that is the worst "complaint" I have about this Sephora...which isn't bad at all! :) read more

My friend and I made appointments at this location to get our makeup done for Halloween. We made appointments ahead of time, and were taken at our correct appointment times. Ari did my makeup look and i LOVED it!!!! She was courteous, professional and so much fun to work with. I showed her a picture of what I wanted and I told her if she had suggestions or ideas to enhance the look to go for it. She did everything I wanted and more. This particular location isn't the most convenient for me, but I wanted to put it out there how helpful Ari was! read more

Went to this location and everyone was very friendly and helpful. I found a moisturizing cream for my face with help from an associate working there. This is one of the better locations I've been to in regards to staffing. There was staff to help people find products and staff for the cashier and makeup artists. read more

Went in this morning because my sister wanted to buy the fenti foundation. We get there and my sister asked a woman for help on picking out her shade, the woman said she couldn't do it and there was no makeup artist until 12 but she could put her on a waiting list but there was no guarantee she would be seen at 12? So we leave and come back at 12 with still no makeup artist but the same woman helping another costumer pick out her Fenti foundation ‍ needless to say we left read more

Just spent a few minutes on the phone asking about Dr. Jart's Melting Cream. Trust me, it is the miracle cream of miracle face creams. It actually performs as claimed. Lasts for a long time as it does not take much. Back to the conversation. They do not carry the cream in the store, yet. Linda listened to my testimony and was very helpful in directing me. Hopefully I will soon be able to purchase this awesome cream in Santa Rosa instead of ordering online or running down to The City! I cannot say enough about the expertise of Linda and her willingness to listen and search. Give this new store a try, ask for Linda, and try Dr. Jart products. read more

This is the best make up & skin care store in Sonoma County. The best customer service I received in my life. great products great classes, great employees. If you need make up or skin care tips, they are the best.. Very informative, best in county. will help you beyond the best, with all your skin and makeup needs. no better store for makeup. read more

This Sephora always is on point with their customer service & never let their customers leave unhappy with their purchase. They spent forty five minutes making sure my mom loved her new YSL bb cream after they discontinued her favorite product a few years back! Thank you Sephora!!!! read more

Not even one star. This store sucks, went in for a return and the girl at check out looked at my return over and over to see if it was worth returning.. they had to call another employee to check. Like really?? I had told them I used it.. they have a return policy right? I can return it if I didn't like it. Their customer service sucks. To top it off the employer didn't greet me, didn't even ask for my beauty insider number.. she looked miserable working there. Thanks Sephora for NOTHING. read more

i'm usually not one to leave bad reviews anywhere, as i worked in retail and understand how damaging it can be, but this place deserves every bad review. the manager snatched a product i had barely opened to see the color out of my hands and told me he needs to throw it away because i've opened it, even though there was no tester for the product. he made me feel so bad that i would have left if he hadn't already rung up my items. if you guys don't want people to open your products, try leaving a (clean) tester out! i'm not going to buy a product i can't see, and i'm not going to put a filthy tester on my body. secondly, i've been followed EVERY SINGLE TIME i've been in there. the workers follow me around right behind me, very obviously, and make me feel so uncomfortable. i brought my out of town friends here one time and promised i'd never embarrass myself like that again because we were being stalked like prey. this the only sephora i have this problem at. read more

Went to Sephora with my daughter yesterday for a "girls make up day" and we were treated like royalty from the moment we walked in. In addition to our make up appointments, the artists did my friends and daughters make up after hearing they lost their house and everything in the fires! Cole was so incredible and made me look like I was 10 years younger and my daughter was so happy, we just had the best day. I BIG thank you to everyone that took care of us, you made our day so very special and we will be back again and again!!!! :) read more

I walked into Sephora to get my foundation matched with the colorIQ tool. After walking around the whole store without seeing an available worker, I decided to go wait by the colorIQ station and wait for one of the workers there to be finished. After waiting for about 5 minutes, both of the workers finished on their customers and walked away, leaving me standing there. I waited about 10 more minutes and not one worker of the multiple who walked past me stopped to ask if they could help me or what I needed. I walked out angry, unsatisfied, and void of a new foundation. I would not recommend this Sephora if you need any more help than a cashier. read more

Manager upset for people swatching their products...he made me feel so bad, when the purpose of the samples are to swatch. I had products I was going to buy but left them on the counter and walked out after being talked to so badly. read more

My sister went to Sephora to purchase face wash and was followed by the manager and security guard the entire time she was there. When I returned with her to confront the manager for profiling her, the manager was not apologetic and instead disputed my sister's experience and feelings. The manager was very rude, dismissive, and made numerous excuses for their treatment of my sister. We will definitely be taking our business elsewhere. read more

If you are under 40 you might as well not even bother shopping here. They stereotype people based on age for sure!! I'll go in there with my mom and they treat us like normal human beings. YET when I go in with friends my own age (23) suddenly we're all criminals ready to steal everything we touch. I completely understand watching out for theft, I've worked in retail but this Sephora is ruthless. They have no shame in following you around asking you if you need help a million times then whispering into their walkies. The other day we had the pleasure of being bombarded with shopping baskets which we didn't ask for by this red headed woman (I think she was a manager too yikes!). It was so forceful we were immediately uncomfortable. I literally came in there for one lipstick so the basket was unnecessary but whatever. Then we looked around a bit and literally every 2 mins this woman asked if we needed help it was very excessive. She followed us around and then I noticed she called in a mall cop and was whispering to him looking in our direction. I was so uncomfortable at this point I just put the lipstick back and headed for the door. THEN this woman had the nerve!!! She called me out in front of everyone saying she knew I had the lipstick and she wanted to make sure I put it back! It was humiliating!! I told her I put it back and left immediately! I was almost in tears, I can't believe I can't go into my favorite store without feeling like I don't belong there. This is the last attempt I will be making at shopping at Sephora. Will be shopping strictly at Ulta from now on! read more

I love sephora do I think the staff needs some training on customer service 100%, why do they have someone that stands at the door if they don't even want to greet you when you walk in! I literally was walked passed multiple times and never asked if I needed help!!!! My 12 year old helped me find what I needed....not only did anyone not ask me if I needed help I had to ask someone to help me after being in the store for over 15minutes!!! Hands down love the store but if you don't like working with people or makeup maybe your in the wrong professon read more

Let's just say if it wasn't for the makeup products, I would never return. Horrible customer service.

Love love love this store. After being greeted with a hello and a smile, I was promptly helped by a very friendly and outgoing employee. They knew exactly what I needed, where it was, the details about the product including the price. My 01 red cream lip stain (bright red liquid lipstain) is almosttt everything I hoped for. The only thing is that it dries weird and removes all moisture from lips. But over all, it stays on very well, doesn't smudge too much at all, has a brilliant lasting color, is not clumpy, very smooth and even smells good! Best of all, I get complimented every single time I wear it! I've even been stopped on the street and asked where I bought it! Very happy with this product and the customer service. read more

I'm really happy Sephora is so close now! This is one of my happy places in life, i.e. this is where I do my retail therapy. I was really impressed by the staff here because they are SO helpful. I had the help of a really nice girl named Kristy, I think is how it was spelled? She was so patient with all my questions and helping me decide which products I would benefit most from. I've had some pretty bad service at other Sephora's so actually having someone take the time to explain certain things about the products is really appreciated. read more

I love Sephora as a company and spend a lot of money here but I consistently have had customer service problems at this location and definitely makes me not want to shop here but rather online read more

Charity helped me to find the PERFECT lipstick during a panicky moment just days before my wedding. Thank you for being so helpful, kind, and patient! You made my day so much better. read more

Everyone was really nice, I came in with the goal to find a new foundation. I talked to an employee and she gave me two recommendations that would work for my skin. I'm terrible at finding my own shade when it comes to foundation, so I had an artist come and help me out. She picked out the lightest shade for me and said it was perfect. Now I'm home, applying my makeup, and I look like a geisha. I just spent $43 on a foundation that's not even my shade. read more

Yesterday, a customer service rep named Spencer did a skin matching test to find my perfect foundation. After an in- store application my skin felt buttery and my complexion issues were resolved. Spencer did a great job and I would definitely let her do my makeup again! read more

I went to exchange a foundation i ordered online because of the wrong shade and no one even bothered to help. There were actual employees who were just standing around. I had to actually go up and ask an employee for help after 10 minutes of no one helping me. The lady who did help matched my skin really well. She covered my whole face with foundation, like litterally just foundation and didnt even bother to add anything else to even look decent. My face was basically a blank canvas. Luckily I was only going home after. The cashiers were really helpful and friendly, if only they were working on the floor... overall i probably wouldnt go here as often. read more

So my mom and I go to Sephora all the time. They have classes on sunday nights that are really great and helpful. The staff is amazing. We used to go to the one in Novato, in vintage oaks, but the staff there just makes you feel uncomfortable. At least in my opinion. We are on first name basis with 3 of their staff and we enjoy every interaction we have there. read more

The only thing that makes this place a little less enjoyable is how the employees and manager watch you like a hawk asking if you need help every 2 min, like literally at the most 5min before someone comes up to you again i like to browse and look around in peace. Its hard to do just that when you have bored employees standing around just bursting to find something to do and i feel like all of their eyes are on me waiting for me to need help. Ive found the employees are less obnoxious at the coddingtown sephora. read more

Sephoria is my absolute favorite !!!! Angel is the best cashier ever !!!! He always remembers my name and is so helpful. Gretchen is my favorite professional at the store, she also remembers my name is so helpful, She knows what I like and always has suggestions for me. The only place I shop !!!! read more

I registered with Yelp just so I could give this review. I had my formal makeup done by Lindsay and she was absolutely amazing! She is so knowledgeable about makeup and the different makeup brands and what each brand offers. I brought in pictures of what I wanted (1920s party theme) and she did an awesome job selecting the perfect colors/products to pull it off. Strangers were complementing my makeup, and she did such a great job applying it that 12 hours later it still looked great! read more

Normally I enjoy going into this location, but I had a pretty negative experience the last time I went there. I went because lately my foundation or concealer has been leaving little deposits of pigment inside my pores. I wanted to try out some foundations that might work differently to see what could help. I've also been moisturizing and exfoliating more- and trying out different primers. Anyway, one of the people working brought me over to a Murad table where two people were giving skin consultations- not exactly what I'd wanted but alright. So I started to explain to the man and the woman that I have hyper pigmentation on my cheeks, that I'd like to find thing to help correct that color, but before I could even finish my explanation- the man took a product out of my hands and said "I don't know what you're doing with that, your skin is WAY too young for this stuff." He then asked me what cleanser I was using, I started to explain that I work at Lush but before I could continue he said, "Well I can see that you're being too rough on your skin, you need to change your cleanser." I tried to correct him that my skin just has a lot of hyper pigmentation, my chest is that way, my upper arms- I pulled my shirt a little down to show him that my chest has the same rosy color. And he replied with, "Well it would still help not add to it." The woman then started to explain to me that it's more about what face care and primers I'm using, rather than my foundation. That was fine with me, but of course she was trying to sell me Murad for the most part. It also wasn't really what I came in for- when I asked her if it really didn't make a different what foundation or concealer I tried to use she said, "Bad skin is just bad skin." Even if none of the other stuff was happening, the interruptions, the artificial promotion of Murad product, that line would have been enough to make me write this. But no- they were also demeaning and impolite. They rolled their eyes as some of my favorite product brands (that are sold at Sephora), they assumed I couldn't afford their product, and took stuff out of my hands that I might have purchased. I know I don't have amazing skin, I don't work hard enough to have it look flawless. I don't use my spare cash for facials every month, I haven't seen a dermatologist- But I don't think I have bad skin, either. I learned from them that primers that have a liquid consistency or have silicones might not be the best for my oily skin- that's about the only thing possibly constructive that happened. I was pretty upset by the entire interaction. read more

I go into Sephora for a treat. This place, however, was a blow to my self-esteem. They ignored me, then were grudgingly helpful, then dismissive. It's happened twice, and I have no reason to go back a third time. I can't wait to go back to a REAL Sephora and enjoy myself in the magical makeup wonderland! Skip this one though. read more

I went into this Sephora last Sunday on my way down from a weekend in Sonoma back to the Bay Area and had a great experience. Lindsey really helped me find what I was looking for in the Boscia section, and helped me pick a really fantastic moisturizer for the problems I was having even though I was pressed for time. It's so nice to receive good customer service! She was really nice and knowledgeable and I appreciated her help. read more

So this is only for the middle aged woman with short dark curly hair with glasses who works in Sephora in the downtown mall, im sure the other employees arent like this lady! I decided I wanted eyebrow makeup so i went in with my 13 year old daughter. Couldnt find what i was looking for so i asked my daughter to find someone who could help me. She walked up to an employee, politely said " excuse me" . She was going to ask if she could send some help to the "benefit" counter and the miserable employee replied back yelling with attitude , that she was with a "client", as if shes some lawyer or something. Then proceeded to ask someone to come over and help us and described what my african american daughter was wearing as if she was going to steal, rather than say were at the benefit counter. Horrible customer service!! This lady clearly shouldnt be working there! read more

For the most part this store is okay. But they never ever have what I need in stock. It's pretty frustrating to pay to park and walk into the mall and leave empty handed when I come ready to splurge, on multiple occasions. At this point I shop on their online store. Lots of free samples and better use of the points. read more

The artist and sales people here are so sweet and kind. Very helpful and enthusiastic. Layla and Raquel helped me and were sweethearts.

Special thanks to Monica and Tony , Tony from night and Monica in the morning for making my wife happy with holding a item that everybody else was sold out so i could travel from sacramento to santa rosa. You two Rock...... read more

Came in here looking for a new foundation similar to one I've been using forever from MAC only to be rudely talked to and dismissed. The guy who was "helping" me was distracted but lots of other customers who weren't even talking to him and he suggested me a color that was way too orange for me!! He asked me to apply it to my jaw/neck barely even looked at it and told me it was my perfect color! It was so off........ Disappointed because I usually love Sephora and go to the one in Novato all the time. I ended up not buying anything and walking right across the mall to Bare Minerals and had superior customer service there. They got my $150 I was planning on spending at Sephora read more

I love makeup ! ......but I hate Sephora's customer services! They are zero percent helpful and I just end up watching tutorials on YouTube and buying the products the youtuber's recommend. I just like going in and out ! The moment you walk in there, yes, you are greeted but you are greeted with a snotty attitude as if you they know more about makeup then you do. And goddd for bid if you walk in there with full makeup on fleek,they are quick to give you stares and make you feel like your makeup is messed up. I love makeup and sephora but I hate how they make you feel! If it wasn't for the products ,I would never return! read more