Melissa at the brow bar is AMAZING. I'll come just to see her, and always end up getting some goodies while I'm there (you just have to). She's incredibly skilled and makes you feel right at home, like a friend you've known forever. read more

This review is for their salon only. I booked a hair appointment with Madeleine and she did an excellent job. It was so nice to have a fresh cut and the booking process was easy. I am loving my new hair cut! You pay at the front of the store. I ended up getting one more item before checking out. An all around great experience! read more

Kieran did my hair today, ON HER BIRTHDAY and killed it. Will be back for her. Thanks, girl!!

Everyone in this store wants to die if you ask for help and none of them actually know anything about their products, anyway. Today I had to hunt someone down to help me (because as soon as they see someone looking for help, they run the other way) I wanted an eye cream that was Cruelty Free and Clean. I saw the manager and asked if she can help me: "Uh.... yeah, I need a minute. (Speaking into her microphone) 'She went to get her water bottle. Yeah, she forgot her water bottle' Okay what EXACTLY do you need help with?" According to her , they didn't carry clean ingredient products, except for ONE brand that claimed to be, and told me to go look for it in the center of the store. I asked if this brand had an eye cream. Her answer? "I don't know." Then why the f did you reccomend it and why aren't you finding out? I just looked at her and said "Okay, Amazon it is!" She said "Yeah, I'm really particular about my ingredients too." Went next door to Trader Joe's and scanned their eye cream. It ranked 86 out of 100 on Yuka and cost $6. Done. read more

I want to give a huge shout out for Marissa, she is incredibly talented and friendly. She knew my foundation color just by looking at me and picked out the right shade. Every time I go in there, she gives great customer service, I hope the manager knows what an asset she really is. read more

This place at first, I thought I'm simply not that Impressed, they have all the different kinds of makeup and styling tools ok. But what I found different was employees actually wanting to help you select your purchases and they were very helpful. The thing that pushed me over to be an absolute regular costumer is they will let you return any purchases you've decided you didn't need or wanted no receipts they look up your purchases and let you return and receive a full refund!!! That is absolutely amazing and how many times have you got something and realized it wasn't what you wanted or the wrong shade, they don't blink an eye and like I said you can always return it and not worry about receipts that's a huge plus rest your mind they will let you take it back. I will always come back here the returns are just so comforting and painless I just love it, maybe you'll see me there. Cheers ALL see you on Yelp Review 311 -05/29/23 read more

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My review is about an employee at this Ulta store. Her name is Marisa. I was lucky enough to have her help me match the colors for my foundation and concealer. She did a wonderful job! She actually just walked over, chose the correct color and applied it to my face. My sisters and I were amazed at how much it matched the shade on my neck. That is exactly what I wanted. When I saw my daughter, she said she really liked the shade of foundation I was using. I'm sorry I waited so long to actually do my yelp review. I believe it was just over two weeks ago that she helped me. I think she's an amazing employee. She even helped my sister choose the correct shade of eyebrow pencil that she needed. read more

Worst ulta I've ever been to. The employees are rude as hell and basically push you out the door at 4:45, counting down the minutes until they close. I understand almost closing time, but there's a polite way. Do better! read more

Thank you so much to this Ulta's employees!!!! I bought a gift card today and somehow left the gift card at the register. I called about 5 hours later just to see if I possibly left it there (I thought I dropped it in a parking lot somewhere) and they put me on hold to CHECK THE CAMERAS!! Who takes the time to do that especially in the holiday season!! And it turns out I did leave it at the register!! I so appreciate the time and kindness! It so matters when you're busy and trying to find gifts. read more

Amazing! Best haircut I have ever received. I have been to Matty three times and each time she has given me the best haircut. She takes her time, never rushed. I highly recommend Matty for your hair styling needs! read more

Totally suck and very unprofessional. I booked an appointment yesterday for a blow out and called me this morning that she was unable to do my blow out in 30 minutes due to the fact that she has someone else coming not to mention when I have visited the store they follow you without asking you for help but do not follow the real criminal thieves go figure read more

Shout out to Gaby for recommending the Ulta Beauty Pencil Sharpener. Ive been fighting with this Anastasia Concealer Pencil for months because no sharpener ( not even the Anastasia brand) is large enough to sharpen the pencil. Ive been using knives to attempt a smooth, rounder tip but Ive given up because it has done more damage than good Luckily Gaby was able to hear my plea and save the day & my eyebrows!! Thank you Gaby & team. Everyone has always been so welcoming everytime I come in & I appreciate the kindess!! You rock!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

I had the most wonderful customer service experience here! Marissa was absolutely wonderful! I went in for some foundation, she did a color match for me and then did a full face look! She took the extra time to show me products and I ended up leaving with some great products that I would not have noticed otherwise! Huge thank to this awesome girl!! read more

I'm writing this review for Kelly, the brow artist. She does great work. I love that she's patient and really takes her time with her clients. I will continue to go to her for brow waxes because I trust her! Otherwise, this Ulta store is decent. They don't always have full inventory but overall the workers are really polite. read more

There's really nothing big to write about. I've had a few items that were on sale or marked down but when I go to the register, they're not marked down that way and then I get this weird look on my on their face. It seems like they think I'm stealing from them and that's crazy. read more

I thought why not try this place again had been a while and still just as bad even with an Elite stylist being Samantha. All I wanted was my roots touched up like a pinkie width, while I was on my way to the coast she said I booked the wrong thing and instead of $45 was $82 not trying to fight and really needing it done I was like okay. So I tell her I just want my roots blended what does she do she uses an old blend from notes,like come on talk to me and ask what I want isn't that your job, she makes it way darker and not what I want from my golden strawberry blonde! To finalize it as she is drying my hair my scalp feels like it's burning and doesn't even ask how I part, how I like my bangs styled like nothing just absolutely all around awful! I couldn't get out of this place quick enough and she thinks that she makes everything right by a 10% discount ‍ read more

I went to Ulta's salon to get my hair and makeup done for my elopement photos. Chelsea G. was not only incredibly talented, she was also super sociable and made me feel very comfortable. I would highly recommend Chelsea for any formal event if you want to look beautiful. Photos to come! read more

Had a wonderful experience today with Melissa!! She went above and beyond not only by providing abundant knowledge of products and techniques, but she did an awesome job on my makeup which I had never experienced before! Love her vibe and will def be back! read more

First of all, I am not a makeup girlie, I am not a hair girlie, I am just me. The idea of even setting foot in a beauty store sends my anxiety through the roof. I had recently gone into an Ulta with a friend and we had a fine experience but I was so thankful she was there. We realized I still needed a couple more things for an event I'm going to and she suggested I go back to Ulta to get color matched. I much rather would've guessed at Target. I sucked it up and went into this Ulta to hopefully find what I needed. When I first walked in, I was greeted by the cashiers up front. Immediately I was overwhelmed. The layout was different, I had no idea where to start and was very uncomfortable. I started wandering around thinking maybe it'll start to make sense. I couldn't find anything I was there for! I stood in the middle of the store looking for someone to help me. If they have an LP team, they probably thought I was trying to steal stuff cause I guarantee I looked fidgety. I paced around still looking for what I needed as well as a person. I finally found one and as I went to approach her, she sped away. Maybe she was just putting stuff back up so she could go home, I'm not sure. Finally, someone walked up to me and asked if I was finding everything alright. I blurted out "NO!" in a very nervous tone. This took her by surprise and she asked what I was looking for. I told her I was looking for a shimmery sunscreen and an inexpensive contour. I don't wear contour so I have no idea where to even begin. She showed me the sunscreen and a few options. The one I was looking for she hadn't tried yet but said people love it. I have a hard time paying more than $20 for a sunscreen but I sucked it up for a $38 50spf sunscreen. Next, it was time for the contour. She started asking me questions, which I don't fault her for, probing is how you help the best, but I literally had no idea what I needed. I really needed someone to guide me. She showed me what she thought was a good option for what I was looking to do and it was in the price range I wanted to be in so I just went with it. She also recommended using a brush instead of a sponge so that was really helpful too. I believe her name was Carmen and she saved me from an absolute panic attack. I probably would have just left and never returned. So thank you, Carmen! This store does need better customer service for people like me. I can only imagine a young girl coming in for the first time and being intimidated by what's going on. Every person is a potential customer, even if they're freaking out. read more

Fast forward 3 months from my first review - I have not been able to get back in to this location. Play phone tag or no one even answers the phone for appointments in the salon. read more

I had an issue from Ulta in coddingtown, in March. I was bringing in a return, and instead of being a return it got charged on my account. I wasn't aware until I got a late fee on my account. I was very mad, because it was the error of the Ulta clerk. I went in to try and get this resolved and the manager was very nice, but for some reason they couldn't fix my problem. They wanted to give me store credit, but I wanted them to fix the error on my card, and the late fee. Didn't happen. Store credit won't fix my credit report. I will not be shopping at Ulta, and I wouldn't recommend. read more

Came in here a couple days ago and desperately needed help finding some concealer as I haven't worn any for 7 years. She was great. This is my go to location and it's much better than the Petaluma Ulta. read more

People are always helpful and very friendly. I like the ambiance here. I can even bring my dogs in here and I try to take them everywhere.

I don't live in the area of this Ulta and have only been twice but each time I've felt completely welcomed. The staff is attentive and friendly. Yesterday I was helped by a young girl named Anna who helped me find an alternative shade to a Clinique shade of lipstick that was at least 15-20 years old. I really appreciated that she went around the store while I shopped and came back to me with her armed swatched in various shades of purple. She went above and beyond and I was very grateful. read more

My review is specifically for Katherine S. Katherine is very talented hair stylist with a creative eye and a precise technique. She is the first stylist that addressed my cowlicks underneath my neckline and my hair lays perfectly. I love everything about the cut Katherine gave me. I'll be traveling from Walnut Creek to Santa Rosa from now on for Katherines services! read more

Well let's start with I have now had 5 hair appointments canceled the day of with no explanation. The GM is a complete ........... and when I called to ask why she was rude and wouldn't give me an explanation. Then when I asked for her bosses info she refused and tried to tell me she is the only boss. She said her name was Valda and refused to give me any more info then that and it took a lot to even get her name. I would recommend any other location but prefer to tell you use a different company. This big corporate places don't care about the customer and won't do anything to fix issues. read more

I scheduled an appointment with Chelsea for a cut and multie color I get that what I was wanting was going to be a bit pricey but I was told over the phone it would be a between 150 to 350 when i got there i get really rude vibes from everyone I was told it would be anywere from 400 to 1000 I of course didn't have all of that she didn't try to work with me both her and the other haur stylist were so rude i really feel when someone comes willing to be a paying costomer just because they didn't come in with enough money do to miscomunicaon on thair part you shouldn't just turn them away.ps i spoke to another hair stylist and she said that much was ridiculous. Chelsea is awful read more

I love it when the associates come to me and ask me if I'm looking for help because I ALWAYS AM the ones in the front cashwrap are always so kind and helpful to answer questions when I'm not able to ask on the floor. read more

Let me start by saying, I was really taken aback. Loved browsing around the store. Decided to get some nice lipstick & blush from Urban Decay. Went to the counter and this ignorant employee said, "You have some expensive items there"! I wanted to say a few choice words like,"do you say that to everyone?". I don't think I look like a vagrant. Anyway, I'm pissed read more

Yaritza needs some customer service training. I gave her my email and told her yahoo.com. She input it incorrectly and I said oh you put Gmail and she said "well you said gmail". let's pretend I did, what customer service rep decides they need to be right around an email address? No one needs snarky cashiers. read more

I went to Ulta Beauty on Santa Rosa Avenue to purchase items for my elderly aunt. I was greeted by sales staff as I walked in. I never actually did any shopping as the sales staff never left me and they picked out the items for me. Very annoying. When paying, the cashier (Rebecca) asked for my phone number, which I chose not to give it to her. (What possible reason would they need it other than to send me ads?). She told me I HAD to give my phone number, which I politely said, "No, thank you". The cashier told me I cannot return the items without the phone number. I asked, can't I just use the receipt if I needed to return the items? Her answer was yes. I made the purchase and as I was leaving, the cashier loudly told me (in a sarcastic voice), "You better hold on to that receipt!" My aunt didn't like to products that were chosen, so I returned the items WITH the receipt. I was told the items were not returnable, since I didn't have a phone number on file. I reminded them that when I purchased the items, the cashier Rebecca told me to make sure I held onto the receipt for any returns. The manager was called over and insisted I could not make a return, unless I gave them my phone number. My wife said she can give them her number 1-707-328-7448 (1-707-EAT-SH**). As a side note, while I was standing in line, I could hear every single customer recite their phone numbers out loud. read more

I love this Ulta. Just had my second five star service here. Few months ago I had deep conditioning and styling. Wow...what a great service and team of folks who work here. I have fragile curly hair and they got the best out of my hair. Felt pampered too. Plus I found some great products. Then today went in for a eyebrow wax by Holly. She is fantastic! Very precise and takes her time. Everyone was wonderful including the cashier and security. Thank you Ulta for hiring great people. Will be back soon! read more

Only shop here if you like being followed and watched. I was literally in the store 3 minutes. Went right to the hair products 5 Employees asked me if i was finding everything ok. The first 3 I replied " I'm good thank you" by the 4th one i was annoyed and told her she was the 4th person to ask me and i was sort feeling watched and annoyed. Then they sent a 5th, she may have been the manager/she was older. She stood right next to me and started straightening bottles, she stated "oh you have nice hair" I told her she was the 5th person to approach me in the few minutes i had been in the store and was annoyed and felt they were watching me. she then started yelling at me Saying she tried to compliment me and that was her job. I grabbed the bottle of shampoo,paid, told the cashier and left. I just want to shop in peace, i felt like they were suspecting me of stealing. I've worked retail many years and always thought one associate was assigned to a designated area, not 5? I understand store walks and greeting every customer but the last associate was rude. read more

I scheduled an appointment for a make-up lesson. Usually I think of a lesson as someone who shows you how to do something; in this case how to apply make-up to enhance your beauty. Instead this turned out to be nothing but pointers and a lecture telling me how the instructor puts on her make-up. $45 not very well spent. read more

This location is great, they started carrying Fenty Beauty, The store is huge everything is always clean and tidy the staff is always kind and helpful! read more

I do not recommend this ulta to anybody... I was just in there with my three kids shopping and they have testers all over the store... And I had tested a dry shampoo to see if I liked the smell before I bought it, and this RUDE employee with pink hair came over and told me in a loud embarrassing voice not to use the product and talked to me like I was 5 years old. My kids were embarrassed and scared!! I have never in my life been treated with such disrespect in a store before. Then I went to talk to the store manager and she was an absolute joke! She was not helpful at all she was even more rude than the girl with the pink hair. I ended up leaving not buying anything and I think that that store manager should be fired she literally did absolutely nothing to help or accommodate our needs!!! It's just a shame because I shop there weekly I spend so much money there and I will never step foot in there again and I will post all over my social media that these two women were rude and disrespectful and I will tell all of my friends not to shop there! This was the Santa Rosa Ave. store just to clarify read more

I have been a Diamond member for years. Love shopping online at ULTA but if you have to make a return or exchange in the store, their policies are ridiculous. It is so painful that I've decided to give my hard earned cash from here on out to Sephora instead. There simply is no customer service at this store anymore, even to their top customers. I always leave this store very frustrated. read more

This Ulta is well stocked and incredibly clean. The staff is always helpful and patient with my 5 thousand questions. The salon sets it apart. My absolute favorite stylist in northern California works there! Hannah's youthe only person ever able to tame these locks and match my Auburn color to the tee. I've been to every high end salon, paid so much more. She's pretty booked so get your appt online now! read more

Ulta Beauty - Come see my girl Hannah at Ulta Santa Rosa Ave! - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

Worst customer service EVER! Had a pleasant experience with the girls on the floor but after I made my purchase on the wrong card (my fault) I asked girl at register if we can return the products and re purchase on another card. She said "of course, easy." Well, she made an even exchange instead of a return. When I didn't get asked for my other card, I asked what had happened. She realized she messed up and had to get a manager. First manager "voided" the transaction, and said "you're all good to go" I was confused. I said I wanted to buy them again, she then asked what's wrong with the products..... I let her know nothing is wrong, I just got them off ur shelf. I want to purchase with another card. Manager just wasn't getting it. She then went and grabbed another manager with blue hair who came in rudely ready to explain everything that that the other girl said. I had to cut her off and let her know that all I want is to buy them again. She did not realize her employees messed up prior to her getting there. When I told her that her employees made a mistake, she tried to blame me and say it was "miscommunication". I ended up just returning and leaving. Never going there again. Mind you, they had me sitting there for like 20 minutes trying to make a purchase. Just to return because customer service was horrible. read more

Review for hairstylist Marina ... she's amazing she is very kind and even more talented went in with dull and damaged hair left with shiny and healthy looking hair definitely will rebook ! Got multiple compliments before I even left the store ! read more