I'm sharing my experience so that others hopefully don't go through the same thing. I spent over 5 hours at this salon and wanted nothing but for the experience to be done. I cried, looking at my hair today. I paid $250 for the service plus $30ish for the tip. Regardless if the stylist / owner responds negativity, my hope is that no one else goes through this. How I was treated was the absolute worst part. She was so frustrated and annoyed that my hair was not cooperative. My hair ended up in knots twice, which has never happened at a salon before, but it's how she handled the situation. She asked if I wanted to bush my hair first, then got impatient that I was going slower. I have fine hair and if you take a bush and rip in the hair , bushing knots as hard as you can - the knots will come out, but at the cost of damaging your hair and having alot of breakage. I was quiet and kind, but I couldn't help my faces. It hurt, and I wanted to cry knowing how damaging she was being. She was huffing and puffing the entire time. At one point she turned me around and asked me what was wrong, when I attempted to voice my concerns she instantly shut me down saying IT HAS TO BE DONE, I HAVE TO GET THE KNOTS OUT I HAVE A DAUGHTER I KNOW HOW TO BRUSH HAIR. When you ask people to communicate, then bite their heads off, it doesn't make anyone comfortable. At one point, she's like, "Oh my god, we're gonna be here til 11". I was in such a vulnerable state with knoted hair, and she still needed to do the cut . The toner didn't do what she wanted, and she was taking all her frustration out on me. In the end, I was just so ready to be out of the situation. She wanted me to come back, but who wants to go back to a stylist who treated you that way. I attempted to go to the owner as a third party because I didn't feel comfortable talking to her after that. I was shut down, as it was her, and her only solution was to come back to her to "fix" my hair. I said I didn't feel comfortable after everything, and she just ed my response. I was kind the entire time and tipped. I can't bear going back to be treated like that again and have my hair ripped into. I told her I liked the brightness, I said I didn't want to do the tone again that night after two washes that resulted in significant knots to my hair and her growing frustration. Typically, you try not to make the people with your hair in their hands more upset, and it wasn't a good situation to stay in. She offered to fix it, but I don't feel good about going back after her treatment. read more