I typically purchase from Lush online, as some of their sales associates can be very in-your-face/space and pushy with the upselling. Friendly customer service is great, but I've often felt overwhelmed and somewhat pressured into buying something-- anything-- at other Lush locations due to how they approach customer service. As a result, I typically rush through the store instead of enjoying what is truly a lovely sensory experience (in terms of scent) instead of browsing and have a list of what I need ready to go before I go into the store because I find the sales experience something I don't vibe with as someone who is a socially awkward introvert. With that said, I found myself at this Lush location with my sister on Christmas Eve and enjoyed my experience. Other Lush locations I've been to have been bigger and had a wider selection of products- e.x. They were out of the Zesty body spray I love so much here, but let me know I could find it online. I appreciated the associates greeting us when we came in and leaving us alone until we came to them with questions. Something as small as that can make all the difference to me in terms of customer experience. I bought more than anticipated because the atmosphere allowed me to relax, explore, and take the products in. They have super cute gift boxes and sets, perfect for gifting to friends- from Christmas to birthdays; they've covered most occasions. Their packaging is aesthetically pleasing, minimal, and very giftable. I appreciate the fact that Lush never tests on animals. Their products are 100% vegetarian and handmade, and they try to participate in ethical buying as much as possible. Of course, this factors into the cost of their goods for the consumer. I'm happy to pay more for quality products that don't hurt animals and try not to destroy the planet. Lush and their products are something you need to experience for yourself firsthand, as things like perfume are so personal, and likes vary substantially from person to person. For what it's worth, I have eczema and sensitive skin, and in the 15 years I've been using their products, I've never had a reaction or flare-up due to their products. I've found that their Celestial moisturizer can help ease the pain and other symptoms of a flare. They use high-quality ingredients without nasty chemicals and additives. The only downside to Lush is they occasionally discontinue some absolute bangers (RIP to my all-time favorite soap-- Rockstar, you were too good for this world, bb. And don't even get me started on the American Cream shower gel!) Some of their products are too perfumy for my taste (*cough* Sex Bomb *cough*), but there's something here for almost everyone. Honey I Washed the Kids, Celestial, Zesty, Vanillary, Sleepy, Dream Cream, Orange, Buffy, Let the Good Times Roll, and Ocean Salt are some of my current favorites and I'm sure the list will expand with my next visit. read more

Lush - Cute Christmas gift from Lush Santa Rosa. - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

I generally go to this location since it's closest to me, and everyone is always wonderful. However, my most recent visit is the reason for my review. On 9/5, my partner and I said goodbye to our 19.5 year old cat, and we were not well. The next day, we decided to pick up a few bath bombs to help us over the following days. Nick approached and offered his help, and I struggled to answer his questions without crying. My partner let him know what was going on, and Nick kindly gave us his condolences and some space to pick out something we liked. When we checked out, he gave us a small care package, amazing hugs, and a reminder to be kind to ourselves. It was one of the first times we left the house afterwards, and to be treated with such understanding and kindness...I just can't say thank you enough. You all are wonderful over there ‍ read more

I'm not someone who usually leaves reviews, but my girlfriend and I were very upset with the customer service and overall experience at this location. We came down from out of town, so this was already a long trip for us. From the moment we entered the store, both associates were heavily staring at us the entire time we shopped, as if we were doing something other than shopping. When my partner asked a couple of questions, the older white woman which I assume was the manager rolled her eyes while responding. At checkout, we decided to return one item, which is something my partner does frequently since she shops here often. During the transaction, my partner mentioned an ongoing glitch in her app regarding a reward. The store was already aware of this issue before she asked, yet the manager responded extremely rudely. This was what truly upset us -- not the situation itself, but the way my partner was spoken to. The manager refused to look at the emails from customer support and bluntly stated that she would not redeem anything because the system showed the reward had already been used. Support suggested placing an online order as a workaround, which isn't ideal due to minimum purchase requirements, shipping issues, and missing items. We understand that coupons are one-time use, but the situation was handled in a very disrespectful manner. To make matters worse, after purchasing well over six items, we reused the bag we brought in for the return. After paying, we realized we didn't have enough space and asked for a small bag. The manager told us it would cost $0.25. My girlfriend understandably became upset and asked if it was really necessary since we weren't asked beforehand if we needed a bag. The manager stated it was California law and refused to provide one unless we paid. Needless to say, we will no longer be visiting this location unless absolutely necessary. My partner is a loyal LUSH customer, considering just how expensive they are this experience truly ruined her love for the company. We want to support companies with strong ethics,but it's difficult to do so when staff behave unprofessionally and make customers feel judged or discriminated against. read more

What an Amazing experience today with staff member, Alyssa! My daughter loves Lush and since it was her 16th birthday last week we went to the mall for some shopping. All she wanted was Lush! Upon walking in I was immediately impressed with the cleanliness, perfect ambiance and lighting, and all the beautiful colors and scents! The store is clearly laid out and easy to find things. Alyssa went above and beyond for this mama! She helped me find and try a facial scrub, gentle wash, and facial cream! She even offered me a towel! She was very knowledgeable about all of the products and so helpful and attentive to my needs. My face feels like I went and got a $100 facial professionally! She gave me a few samples so I could try at home, and even a mask! My daughter bought a bunch of really awesome bathbombs! Everything here is super clean and not filled with chemicals like most places. As much as I love a good facial, I think I'm going to return and buy some things at Lush instead! Alyssa deserves a raise and recognition! read more

Lush - Me feeling not 44 and loving how my skin feels so clean and soft hydrated and supple! - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

I love this place! They have such amazing products for your face, body, and hair....and the best part is that the products are a natural! No preservatives or chemicals like in the products you buy elsewhere. I have very sensitive skin so getting a product that is natural and won't cause me to break out into a rash is super important. The only thing I hate about this place is that there is so much to choose from! I will literally spend over an hour in the store going through every product because I have to narrow my selections to just a few items. I want to buy it all! But alas, I do control my urge to just grab everything and always make my selections within two hours. The employees are so sweet and very knowledgeable. I love their recommendations, which is what truly helps me narrow down which items I will be taking home with me. I wish there was a store closer to me because I don't really like coming to this mall they are located in, but I guess it's worth it to purchase a wonderful product. read more

Had up a break sign with no end time. Wasted part of my lunch break. If you are not able to have enough employees to work during mall hours then close your store. It's not fair to the customer. The store would've made another 40+ more dollars but instead they are gonna take the loss. read more

Lush - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

Dear Lush, I have always loved you but I must say I had the BEST experience last night (Nov 2) at the Santa Rosa Lush at about 6pm, I did not get the names but they both had great hair, helped me find everything I needed plus let me sample two body sprays (after seeing what was in my cart) and now I MUST go back for the snow fairy body spray because I can still smell it this morning!!! Please give credit to these amazing young people, you are well represented!! read more

I honestly haven't gone to a Lush store I haven't liked. It's almost as if all their employees are blessed with fairy dust and have the gift of barely convincing you to buy all their soaps, scrubs, and creams. I won't say how much damage I've done, but their products have this way of enticing you to buy as much as possible. Anyhoo, I was looking for some of the lotions like Sleepy, it's all sorts of lavender vanilla heaven. I also got some shower gels like Rose Jam, Sleepy, and Blood Orange. When you're wanting to treat yourself to a bath, their bath bombs and bars are heavenly. For bombs I like sex bomb, twilight, and dragon's egg. For the bubble bars, my fave is the comforter with bright side as a close second. Brightside smells like bathing in some luxurious orange soda. Otherwise, it's better to visit a store in person to get a sense of the smell. read more

Alyssa is so helpful and really made my visit special! Her assistance with finding the right face masks and knowledge on their ingredients made me feel like I walked out with exactly what I've been needing. I'll definitely be visiting again! read more

Before sampling a body scrub today, I was offered a popsicle stick to use for the product. After that, I washed my hands in the store sink and went to sample a solid perfume. Since I had just washed my hands and since it was only a solid perfume (not a lip balm or facial product), I didn't think anything of it before using a small amount of the sample. Shortly after this, a male employee rudely scolded me and told me "I should really use a popsicle stick because hundreds of people dig into the products each day and it gets gross". While I agree with the logic behind this statement, I found that the way it was delivered to be highly unprofessional and quite frankly a bit humiliating. Plus, I had just washed my hands beforehand. Additionally, there were no popsicle sticks located near where the solid perfume samples were in the store on that day, only the paper for sprays. I added a star because the girl who checked me out at the register (a different employee) was kind to me, and the majority of the other employees there I've never had issues with in the past. read more

Due to a computer glitch I didn't receive an email that the order I placed online was ready for pick up until after the store was closed. The manager, Nick, personally called me to apologize and offer to stay late to get me my order if I needed it today. I told him that wouldn't be necessary and I could just pick it up tomorrow but that I appreciated the call and the offer to stay late was truly going above and beyond. I am very impressed and will definitely shop here again. read more

To the lady that helped me today for a door dash order (birthday gift) THANK YOU!!! You were awesome and went above and beyond for me. I can't thank you enough. You were kind, thoughtful and gave such great service. I wish I knew your name but you know who you are. Thanks again! read more

the people there were super nice and gave us a free bath bomb that was originally $20 definitely will be coming back and give this place a try out read more

This was a total sensory experience. For a small store there are hundreds of items to explore and sample from soaps to creams to salt scrubs and more. The staff was very well trained in understanding the companies mission to making the Workd a better place to the quality of ingredients and formulas. There are samples and wash stations throughout allowing you to test and experience the different blends and effects. Within a few moments my hands were soft and felt very nurtured. The parent company donates a 100 percent of the revenue on certain products to a variety of causes world wide. Most declare a percentage of profit not sales. That speaks loudly to their commitment. The staff were trained skin care specialist providing an exceptional level of knowledge on skin care. Highly recommend a visit. read more

Lush - Awesome - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

I've been to many lush stores but could never get myself to indulge in $10+ bath bombs for a one time use. It seemed unncessary material luxury. Finally I gave in, thanks to the wonderful staff who's always willing to help. This store was big, many staff members as well as sample stations with sinks and big utensils. Even though I just wanted one bath bomb, their staff assisted me to tell me about each of the ones I liked so I could make the right decision. She even showed me live how bathbombs work in the basin. I was so surprised and asked her if she really used up a bath bomb for a customer who was only gonna buy one. She said apparently they can use up quite a few of those for samples for customers everyday. Super friendly and pleasantly aesthetic stores. Now I can't wait to try my purchase and come back for more! read more

Lush - Bath bombs - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

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The customer service in here is amazing; there are plenty of staff in the store ready to answer any questions you may have. The smell of all the bath bombs is very fragrant and there are so many that it will be difficult to choose just one. You can try different products and then wash your hands so you can try additional ones. The products are a little pricey and I am not sure this store fits in the mall, but I am glad that it is here. Each time I come to the store, I choose a new product to try (usually some kind of scrub) and I have never been disappointed ! read more

Lush - Great selection of bath bombs - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

Just a short and sweet review. On June 21st I came up with my boyfriend to visit family, since we're from SoCal. We took his sister to the mall, and I saw they also had a lush up here. Since I forgot my cleanser and also had been looking for a new one, one of their very helpful worker's Nick lead me to the 9 to 5 cleanser. He also gave me a sample of another one to compare the two. So thank you so much for the help! read more

First of all I hate leaving reviews on yelp. I have been in to several different Lush stores and I am always swarmed with salespeople. It's kind of an introvert's nightmare to be spoken to by 3 different people 10 plus times when I say I'm just browsing. "Just browsing" is code for "I don't need help." Please put less pressure on your salespeople. read more

I have been in to the store at least a dozen times and have always had a really great experience with the staff here! I have only ever purchased bath bombs, but have recently been interested in more of their skincare products. I went in today and was greeted by Emmalyn and Jenna - both of them were delightful. They were friendly and eager to share their knowledge, without being pushy or overselling. Jenna did a demo of a face wash and moisturizer on one arm and then switched up the products on the other arm. She gave me time to let both kind of settle before making a decision. I even had a question about sensitive skin on my underarms and she gave me an honest answer and a non-LUSH recommendation. I am so impressed with the service, and will continue to shop here! Thanks Emmalyn and Jenna! read more

I had ordered some new perfumes today online through the Lush website and was super pumped to see that there was an option for contactless delivery to my car. When I went to pick up my order, I called the store to let them know I was there -- I believe the person I spoke with was Jessica? I couldn't quite catch her name because my cell service in the parking garage was spotty but she had gorgeous longer blonde hair so hopefully someone knows who I am talking about and gives her the recognition she deserves! Anywho, she was incredibly friendly and kind as she helped me navigate from a parking garage on the opposite side of the mall to the parking garage right across from Lush, and she was very detailed about how the whole process would go. She stayed on the phone with me until I was able to find the correct spot for curb-side, and then was at my car with my perfumes almost immediately after I had gotten there. It was an easy, quick, super pleasant experience. I have ALWAYS been a fan of Lush and the people that work there; today was a lovely reminder of why. Thanks for being great and stay safe! read more

I am a huge Lush fan, have been for years! So I was bouncing off the walls and counting down the days for this store to open. I hate to report that I was extremely disappointed. The products are amazing, don't get me wrong. I am always in supply of the Mask of Magnaminty, some version of lip scrub and balm, Dreamwash and Dream Cream (the combo has cleared my eczema completely), and Ocean Salt Scrub. I don't use any hair products but I'm sure that day will come soon. My issue is with the staff; when I go to Lush, one of the best parts is interacting with the employees and getting their Intel on the products. I have now been to this location 3 times and not once has an employee acknowledged my presence. No hello or do you need any help, zip/nada/nil. I get this is a college area with SSU and SRJC being so close, but I'd recommend they hire people with actual work ethic rather than a teen trying to make a few bucks. read more

The Lush store in the mall is filled with friendly faces and beautiful displays. One employee gave me a sample of R&B hair treatment and I bought the large version because I loved it so much. The sample was pretty generous though, and I am really happy I got to try it out. Thank you! read more

Went in yesterday to stock up on their "Honey, I Washed My Hair!" bar shampoo. I love the stuff. The woman who helped me (I am embarrased to say I don't remember her name) was super friendly and helpful. I knew what I wanted, so she greeted me and was going to let me do my thing, but was right there when I asked her to recommend a soap. She explained how her recommendation would address the concern I had and offered to cut me a smallish piece so I could try it out to make sure I would like it. I wouldn't have thought to ask for that. I tried it out this morning, and it is all she promised. I would definitely recommend this location! read more

I LOVE LUSH!!!! I was/am so happy that they finally built a LUSH in Santa Rosa. Not sure what the deal with the comments about the staff are...I've been here quite a few times and every time there are different staff members...they have been consistently helpful and greet me when I come in. No one chasing me around trapping me in crazy discussions or ignoring me, maybe I happen to come in when the happy mediums are working. Yes, it is smaller, but a lot of the LUSH stores are smaller so whatever. The run out of stuff just like all the other shops do. They have a great selection and if they're sold out of a smaller sized scrub they can cut and weigh you out a smaller one. Whoosh shower jelly is like one of the best bath/shower products ever! I love their jellies. Ayesha is a great mask for tightening. I'm so happy they're here now so I don't have to convince my hubby to take me to the one in SF or deal with paying shipping and no fresh face masks by shopping online. read more

Lush - Yay! - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

I came in and got the "don't look at me" mask. This is probably my 10th mask and this one is by far my favorite. I haven't used a mask in a while, so I figured i'd try it again. I came home and wore the mask for about 30 minutes and I LOVE it! Brightens, tightens and gives this glow to my skin ! It's an absolute must. Try the "sacred truth..." You'll love it, trust me. read more

Lush is my go to place for any cruelty free cosmetics! I have recently over the last year decided to stop using big makeup brands that test on animals, and switch to more natural and vegan brands, and Lush is the place to go! The Santa Rosa location never ever disappoints. They always have everything in stock and have nice crew of employees who know what they're doing and talking about. If you're making a switch like I did and need assistance, they know exactly what you need and where it's at. The price varies on all their items. The bath bombs run for around $6-$8 buy are worth it. They make for a relaxing bath and have you smelling fresh and nice! You can always throw in a bubble bar to add some bubbles! They also offer makeup and products for that man in your life! Lush is amazing, and the Santa Rosa location shows that read more

I made a trip here around my birthday to try some of their stuff since my sister is a huge lush fan. Nick greeted me and was so bubbly and bright, he was super helpful and very patient as I took my time trying out different stuff and answering all my questions. He got me set up with a lot of wonderful products that I've been enjoying. My favorite by far is the Ro's Argon body conditioner that leaves my skin super soft and smelling AMAZING!! read more

Lush products are amazing. I use mostly their face cleansers since all of their products are a little pricey and I can't afford to splurge on all of their products (although I wish I could). I have super sensitive skin and Lush's moisturizers and face cleaners are the only products that have calmed it down and reduced breakouts consistently. The five stars are for mostly their service. I think her name was Jeanette, SHE'S AMAZING!! I didn't even know what Lush was when I walked into this store a few months ago. She immediately addressed my needs, concerns, and questions all while remaining enthusiastic and attentive. She even gave me a few samples to try out and make sure I liked the results. read more

I'm THRILLED Lush opened in Santa Rosa. Since I'm a long-time customer, I didn't need a lot of help from the associates, but they were just as excited as I was and very helpful when I did have questions. I highly recommend bath bombs (they'll make your entire house smell amazing). The only reason I'm leaving off a star is because they're still learning about the products. Even though I was hesitant, they recommended a facial scrub that ended up burning my acne prone skin (the scrub had salt, vodka, and citrus (OW)) when I had asked for recommendations for acne. Thankfully they give samples so there's no big loss. read more

Excited that Lush opened up in Santa Rosa. It was a smaller store, but still had everything I'd want and need. The employees were very kind and gave a genuine feeling of care and interest in your purchase. I can see that some of the associates seemed a little new to some products, but that maybe because the store is brand new. Nevertheless, I'm still a fan. read more

I've been to an embarrassing amount of Lush stores recently, and I feel like I'm right at home with this one. The employees are always very patient and helpful, but they also give you your own time to look around the store without jumping on you. If you have a question about their lines, they give careful thought into what they would recommend. I've returned a couple of items at this store - they listened to my reason for the return and steered me in a much better direction. I'm sad that they only get three stars, at the moment - because the employees are really great and I am always so happy to walk into this store. Like a heavenly wonderland! read more

I had such a positive experience at this Lush! Haeli was so kind and knowledgeable, took the time to chat with me during my visit and told me about Lushs mission and products. I really appreciated that she took the time to learn about what kind of a product I was looking for and gave me some great recommendations for new products that I am excited to use! She is an exemplary employee and made the experience wonderful. I love Lush and am looking forward to trying out the new products! read more

I came into this location on 8/30: As a repeated online shopper, I can honestly say my first Lush experience in person was amazing, I was helped by both girls a lot but Emilyn (sorry if I spelt it wrong) was far beyond exceptional. At my job we are all about hospitality and I can say she is perfect for that job, I wanted to buy the whole store by the time I was done. Yes, she said everything was her favorite but I don't blame her, everything was MY favorite too! I was able to try body butters, face mask, perfumes, I was in paradise. Online shopping does not do justice that in person shopping does. I wish Napa had a location already! read more

Love love love this store and it employees. Their staff is also pleasant and welcoming and makes the best recommendations. Their olive branch body wash has freed me from eczema. Today I stopped by to get a gift box (they are so easy, cute and amazing) and left my phone on the counter. Not noticing I had done so I continued to shop the mall. On my way out of the mall one of their awesome employees chased me down to tell me I had left my phone there! 10/10 on products, 15/10 on staff! Thanks guys, you are awesome! read more

My all-time favorite store!! I have only ever had positive experiences here, including during COVID where staff is so amazing with contactless pickup. The staff here make my day every single time I come and are so incredibly friendly and generous, never sounding inconvenienced no matter how many questions I have. They are all so helpful and knowledgeable and really take the time out to make sure you're completely satisfied with your purchase. I will continue to return time and time again and cannot recommend this location highly enough. read more

I'm so happy to have a lush so close to home! I think they have awesome customer service, Jordan usually helps me and a tall, adorable (very lush knowledgable) gentleman. They have both given me some great suggestions, and are very nice while I sniff and poke everything in the store. My only complaint is that they don't seem as well-stocked as some of the larger stores, but luckily they are not as crowded as those stores either. My tip is to ask for help if you need it, not just walk away! They are always happy to answer questions. read more

I love Lush's products, and I work at the mall so I'm usually going there during my lunch breaks to buy a bath bomb or the beard moisturizer. But this location has the worst customer service ever! I was in here for about 10 minutes no one greeted me, the staff here was too busy joking around with one of their friends. The service is inconsistent. read more

I've become a total Lushie recently (trying to slowly convert my husband too haha!) and so far the products are awesome! They smell great and have done wonders for my hair/skin. The staff is always super friendly, greet you when you walk in but don't hover over you while you smell stuff, and they've been super knowledgeable whenever I ask them about products. Love this place! read more

We are not shoppers and definitely have a plan when we go to the mall. The mission: graduation dress....then we got off track but in the best way possible. We popped in to the boutique store next door to Lush to check out the dresses. No luck there. As I spun around to get out before being hounded by an employee, a ton of dazzling colors and beautiful smells wafted my way and caught my attention. I casually checked out the store from the mall walkway and then my eyes landed on the bath bombs. Oh my lord yes. So we hustled in as we had not been able to find suitable bath bombs since a trip to Vegas. (We didn't look to hard mind you). As we bee-lined to the back was the very energetic (the genuine kind of energy, not the foo foo kind) associate came right over and asked if we were familiar with the store and products. Yes...we lied, sort of. I wish I had caught her name but she was helpful and informative. She was very friendly (the genuine kind of friendly, not the "I get paid to push these products hard so don't waste my time kind"). She explained the newer products and the ingredients(she saw right through our lie but wasn't offended or pushy) in the products we were interested in. We were pointed in the direction of some of the more popular items and some of the "cool" items they offer. My companion has some allergies and has trouble with some soap, bubbles, and scented products. These products are hand made and natural! The ingredients are listed on the cards on the store display (nice touch!). The associate explained which products we should ask about before purchasing just to be sure and offered to help us out as we needed it. She seemed to really love these products and believe in the products she sells. I find this refreshing as compared to most stores where employees come across as doing time and not really knowing what they are talking about or caring enough for the customers to have all the information. Lush has an app for iPhone users! You can browse products and "like" them. Those products automatically go to your wish list. When you visit the store you can show the associate your wish list and they can take you directly to your favorite products. Plus, if you want to try something you can get free samples for some stuff. Or try it out in the store! We will be back! read more

I had the opposite problem of other reviewers...The two sales girls were so busy chatting up other customers, that I finally gave up waiting to pay and left. This also saved me from spending $18 on a bar of soap...wtf was I thinking!? read more