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Cosmo Prof

3.9 (9 reviews)
Closed • 8:00 am - 6:00 pm

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1 year ago

Alyssa was so sweet and helpful! She helped me pick out a great hot pink color for my hair and was so attentive the whole time.

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3 years ago

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5 years ago

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8 years ago

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12 years ago

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10 years ago

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10 years ago

Love this place! Always patient and friendly staff that are willing to give advice and help! Thanks girls.

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8 years ago

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11 years ago

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Hello Beautiful Skin - Santa Rosa - Montgomery Professional Center

Hello Beautiful Skin - Santa Rosa

(37 reviews)

$$

Super impressed by Miss Karen - she was very knowledgable and tailored the appt to me - good point,…read moreshe gave me what my skin needed, not just what I signed up for like most people in most businesses that are selling a service or product. Karen was excellent - I felt taken care of and my face feels fantastic. I am very impressed - and I have had many face/skin treatments in my lifetime with a sibling in the beauty biz. ***At the end of the appt. she re-encouraged me to wash my face everyday*** That's it - how perfect, not - how would you like to pay for that, she wants people to wash their face everyday from a sincere point of view - that's RockStar attitude. Where as the last time I had a facial (in San Francisco) the woman charged me more for the skin treatment than was on the groupon, so I had to pay more money, and then she recommended this $65 dollar tiny container of moisturizer. Which I regretted buying for more than a year. I just looked back and forgot to review that situation - guess I was too upset. ;o) just jaggin. I HIGHLY recommend Karen to everyone and anyone that will listen - it's excellent service

Wow oh wow! This place is magic for your skin! If your looking for a Very affordable spa and smart…read morethinking for your skin, this is it!! Karen's signature skin line SkinWorks is beyond fabulous!!!! I I am 28 years old and I am hairstylist at Innovation Salon. I've always tried to take great care of my hair, skin, teeth and nails. I have known Karen for about 5 years and I knew her as a client first, and our relationship blossomedtoday I had a facial done with Cheri Askim and she is absolutely a delight! She has an amazing touch and great personality!! She used a wet microdermabrasion on me today and words can only describe it as a 'French kiss' for your faceu absolutely need to do this!!! Best thing I have ever invested in was my face and I did that today by signing up for a Facial WorkoutLADIES invest in your skin!! You can never be too late to start now!!

Lush

Lush

(53 reviews)

$$

I typically purchase from Lush online, as some of their sales associates can be very…read morein-your-face/space and pushy with the upselling. Friendly customer service is great, but I've often felt overwhelmed and somewhat pressured into buying something-- anything-- at other Lush locations due to how they approach customer service. As a result, I typically rush through the store instead of enjoying what is truly a lovely sensory experience (in terms of scent) instead of browsing and have a list of what I need ready to go before I go into the store because I find the sales experience something I don't vibe with as someone who is a socially awkward introvert. With that said, I found myself at this Lush location with my sister on Christmas Eve and enjoyed my experience. Other Lush locations I've been to have been bigger and had a wider selection of products- e.x. They were out of the Zesty body spray I love so much here, but let me know I could find it online. I appreciated the associates greeting us when we came in and leaving us alone until we came to them with questions. Something as small as that can make all the difference to me in terms of customer experience. I bought more than anticipated because the atmosphere allowed me to relax, explore, and take the products in. They have super cute gift boxes and sets, perfect for gifting to friends- from Christmas to birthdays; they've covered most occasions. Their packaging is aesthetically pleasing, minimal, and very giftable. I appreciate the fact that Lush never tests on animals. Their products are 100% vegetarian and handmade, and they try to participate in ethical buying as much as possible. Of course, this factors into the cost of their goods for the consumer. I'm happy to pay more for quality products that don't hurt animals and try not to destroy the planet. Lush and their products are something you need to experience for yourself firsthand, as things like perfume are so personal, and likes vary substantially from person to person. For what it's worth, I have eczema and sensitive skin, and in the 15 years I've been using their products, I've never had a reaction or flare-up due to their products. I've found that their Celestial moisturizer can help ease the pain and other symptoms of a flare. They use high-quality ingredients without nasty chemicals and additives. The only downside to Lush is they occasionally discontinue some absolute bangers (RIP to my all-time favorite soap-- Rockstar, you were too good for this world, bb. And don't even get me started on the American Cream shower gel!) Some of their products are too perfumy for my taste (*cough* Sex Bomb *cough*), but there's something here for almost everyone. Honey I Washed the Kids, Celestial, Zesty, Vanillary, Sleepy, Dream Cream, Orange, Buffy, Let the Good Times Roll, and Ocean Salt are some of my current favorites and I'm sure the list will expand with my next visit.

I'm not someone who usually leaves reviews, but my girlfriend and I were very upset with the…read morecustomer service and overall experience at this location. We came down from out of town, so this was already a long trip for us. From the moment we entered the store, both associates were heavily staring at us the entire time we shopped, as if we were doing something other than shopping. When my partner asked a couple of questions, the older white woman which I assume was the manager rolled her eyes while responding. At checkout, we decided to return one item, which is something my partner does frequently since she shops here often. During the transaction, my partner mentioned an ongoing glitch in her app regarding a reward. The store was already aware of this issue before she asked, yet the manager responded extremely rudely. This was what truly upset us -- not the situation itself, but the way my partner was spoken to. The manager refused to look at the emails from customer support and bluntly stated that she would not redeem anything because the system showed the reward had already been used. Support suggested placing an online order as a workaround, which isn't ideal due to minimum purchase requirements, shipping issues, and missing items. We understand that coupons are one-time use, but the situation was handled in a very disrespectful manner. To make matters worse, after purchasing well over six items, we reused the bag we brought in for the return. After paying, we realized we didn't have enough space and asked for a small bag. The manager told us it would cost $0.25. My girlfriend understandably became upset and asked if it was really necessary since we weren't asked beforehand if we needed a bag. The manager stated it was California law and refused to provide one unless we paid. Needless to say, we will no longer be visiting this location unless absolutely necessary. My partner is a loyal LUSH customer, considering just how expensive they are this experience truly ruined her love for the company. We want to support companies with strong ethics,but it's difficult to do so when staff behave unprofessionally and make customers feel judged or discriminated against.

Cosmo Prof - cosmetics - Updated May 2026

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