I typically purchase from Lush online, as some of their sales associates can be very…read morein-your-face/space and pushy with the upselling. Friendly customer service is great, but I've often felt overwhelmed and somewhat pressured into buying something-- anything-- at other Lush locations due to how they approach customer service. As a result, I typically rush through the store instead of enjoying what is truly a lovely sensory experience (in terms of scent) instead of browsing and have a list of what I need ready to go before I go into the store because I find the sales experience something I don't vibe with as someone who is a socially awkward introvert. With that said, I found myself at this Lush location with my sister on Christmas Eve and enjoyed my experience.
Other Lush locations I've been to have been bigger and had a wider selection of products- e.x. They were out of the Zesty body spray I love so much here, but let me know I could find it online. I appreciated the associates greeting us when we came in and leaving us alone until we came to them with questions. Something as small as that can make all the difference to me in terms of customer experience. I bought more than anticipated because the atmosphere allowed me to relax, explore, and take the products in. They have super cute gift boxes and sets, perfect for gifting to friends- from Christmas to birthdays; they've covered most occasions. Their packaging is aesthetically pleasing, minimal, and very giftable.
I appreciate the fact that Lush never tests on animals. Their products are 100% vegetarian and handmade, and they try to participate in ethical buying as much as possible. Of course, this factors into the cost of their goods for the consumer. I'm happy to pay more for quality products that don't hurt animals and try not to destroy the planet.
Lush and their products are something you need to experience for yourself firsthand, as things like perfume are so personal, and likes vary substantially from person to person. For what it's worth, I have eczema and sensitive skin, and in the 15 years I've been using their products, I've never had a reaction or flare-up due to their products. I've found that their Celestial moisturizer can help ease the pain and other symptoms of a flare. They use high-quality ingredients without nasty chemicals and additives. The only downside to Lush is they occasionally discontinue some absolute bangers (RIP to my all-time favorite soap-- Rockstar, you were too good for this world, bb. And don't even get me started on the American Cream shower gel!) Some of their products are too perfumy for my taste (*cough* Sex Bomb *cough*), but there's something here for almost everyone.
Honey I Washed the Kids, Celestial, Zesty, Vanillary, Sleepy, Dream Cream, Orange, Buffy, Let the Good Times Roll, and Ocean Salt are some of my current favorites and I'm sure the list will expand with my next visit.
