I have been going to Lynn for a few months and she does an amazing job. She is focused and detailed as well as incredibly friendly. I always walk out feeling and looking great. The front desk staff is top notch as well. Thank you so much! read more

I am writing this review purely based on my experience even before availing the services at Shiloh Nails & Spa. Key concern - not sure why the salons/spas are now providing such abysmal customer experience. Is it coz they have too much business already and couldn't be bothered or, is it now a trend that be inhospitable and stern to the brink of rudeness, customers can choose if they like it or not. How - I was introduced to the place by Yelp during one of their Events - we played some games & got an option to try regular Mani or Pedi services. Service - Though I stay quite far, I thought to try the facial at Shiloh. I called the number given on Google, last Monday (04/20/26). The lady taking the call was rather rude and aggressive. After our conversation and on something she was to let me know, she said I "will get back to you when I can"!. I till date have not received a call back from either her or anyone else at Shiloh. This person was not aware about the type of facials but she was still trying to give half baked information, half heartedly and that too in a tone (trust me) no one would want to hear or continue speaking with if calling a salon or spa. Mostly people visit these places to relax their mind; not to add stress to themselves. This conversation proved anything but helpful or calming; quite the opposite of what one expects. Post such an experience, the next day I went ahead and booked the facial with another spa. Fast forward, I saw on Yelp the Shiloh owner having provided a phone number and email to contact directly. Instead of choosing to call up directly, I thought to leave her a short text message letting her know that I saw the number on Yelp and wanted to discuss about a recent experience. No response from the owner too. Wondering - I really would like to understand why the front desk customer service quality, responsiveness of businesses and the overall attitude is getting so dismal by the day. Why can't someone sitting at the front desk be courteous/polite even if she is not knowledgeable or doesn't care to understand the services being offered by her place of work (it's understandable if she din know about the Yelp event as it was a long time ago but that too can be responded to nicely, why react? [It was told to her to let her know how I got to know about their spa - was meant as a help; since everyone these days like to ask how anyone got to know about their business]). Basis this experience not sure if I would like to recommend the place. read more

I've been looking for a new nail salon to try out and I wanted to get a gel manicure and pedicure for an upcoming baby shower and Easter!! So I did some research and saw what great reviews Shiloh Nails has. I went to get my nails done here last week on Wednesday. I made an appointment online which was nice. I arrived 10 min before my appt and it was pretty quiet in there. I was not greeted by front desk or anyone who worked there , which was weird, but read the sign and it said to go sign in on the iPad. A hello or welcome in would have been nice though. As new customer I didn't know about the sign in policy. I waited almost 10-15min past my appt time until the front desk woman brought me back to my chair and started the water for me. The nail tech came eventually and sat down but did not look at me , say hi, acknowledge, smile, nothing until a few minutes in to working on my feet, I got a curt hello. I chose a solid gel color for my toes. Shortly after, another tech came to do my "manicure". She did it at the same time as my toes were being done. Normally I don't mind that, but it was uncomfortable because she sat on my right side and then when she needed my left hand, I had to turn my back and reach over to bring it to her on the right side. So I couldn't really sit back and relax or enjoy the massage chair. I just felt physically uncomfortable the whole time. I didn't get hand massage or really much done to my nails before the polish at all The techs weren't super friendly or nice either. It just all felt awkward. Total time in the chair was about 40mins for everything. I had an idea for my fingernails and chose a different solid color for each of my fingernails. Kinda like a bunch of Easter eggs. I didn't realize until I paid that I was charged extra to do a different color on each nail. I've done that in the past at other spots and never been charged. I understand if there is a design , that would cost extra but it was all solid color. I wasn't, and wouldn't, normally say anything because I don't like to cause issues or complain. It is what it is. Total what I paid, with tip, was $120 for a gel pedicure and manicure. But what prompted this review was an accumulation of all of the above AND was that on Sunday , 4 days later, the gel nail polish on 4 of my fingernails started to chip and peel. I've gotten gel nail polish many many times in the past and done it myself at home and it has always stayed on for 2 weeks MINIMUM! Im a stay at home mom with limited funds and very rarely get to do things like this for myself. I'm super bummed because I wanted nice nails for Easter and the fact that I paid $50 for nails that are chipping and look crappy 4 days later. And just overall had a disappointing experience. Like I said I'm not one to complain to write bad reviews hardly ever, and Their reviews are clearly pretty good and I hope that it was just a one off experience. read more

Shiloh Nails & Spa - Blue and green chipping and peeling at the top - Nail Salons Near Me - Windsor, California

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No surprise at all. Still fabulous here. I really appreciate how it is consistently clean, tranquil, smells great, and the closest thing I'm getting to a vacation. Highly recommend the diamond pedicure. Might as well spend a couple extra dollars and really treat yourself with an experience. read more

Shiloh Nails & Spa - Nail Salons Near Me - Windsor, California

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Came back to Danny for another set and really liked how these turned out. I gave him some inspo and he helped pull everything together with the colors/details. The final design ended up looking even better than what I came in with. Also appreciated that the appointment didn't feel rushed this time. If you're getting detailed nail art, definitely book the design add-on so there's enough time for all the little details. read more

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This was my first time here to get a pedicure. And I selected Tang. He's great! I love how genuine he is and he makes great conversations. He did a great job on my pedicure. I would definitely go back to him. It looks like the place gets a lot of business! I also appreciate complementary drinks! Thanks Tang! You definitely made my experience enjoyable. read more

Shiloh Nails & Spa - Nail Salons Near Me - Windsor, California

Shiloh Nails & Spa is my go-to salon, and Vi is my go-to Girl! Love Vi, owner Tracy, manager Cindy, the lovely ladies at the front desk, and so many other members of the friendly staff. It's a large salon and they are always busy! Definitely make an appointment by phone or through the Fresha app, and be clear if you want add-on services so they can allot enough time! Tracy has owned the salon for 10 years, so that says something, and she recently invested in all new pedicure chairs, among other things. The chairs are very comfortable, the services and color choices are plentiful, and everything feels clean. I always get the standard pedicure and gel manicure, keeping it exciting occasionally with chrome or nail art on my fingernails. I haven't ventured into the world of acrylics or cat eye, but love seeing other people get playful with their nails. If you're reading this and looking for a new salon to try, definitely check out Shiloh Nails & Spa! read more

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Ever since I came here for a Yelp Elite event, I haven't went anywhere else and I live in Santa Rosa. Beautiful and elegant nail salon with plenty of pedicure seating and manicure spaces. They offer drinks on a regular basis, but yesterday I came in for their 9 year anniversary and they had egg rolls, fruit and other delicious appetizers. I love this place cause they offer a wide variety of pedicure options. I usually get the deluxe pedicure which has oils, exfoliating creams & more. To top it off they give you a nice, long massage. Other places I've gone to, their massages are less than 2 minutes. Tracey, the owner, is very sweet and inviting. When she's not working on a manicure, she's walking around asking how is everyone doing. Love that she engages with us. Oh did I mention you can make an appointment on line and choose your manicurist?! So easily convenient! This is why I travel from SR. read more

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Kevin has done my nails three times, and each appointment has exceeded my expectations. My nails are always flawless and beautifully finished. The salon itself is exceptional--clean, efficient, and elegant. Every detail is well maintained, which creates a consistently high-quality experience. Kevin is truly outstanding at his craft, and I can't imagine finding anyone better. Highly recommend both Kevin and this salon. read more

Shiloh Nails & Spa - Acrylic, with red gel, medium coffin shape. - Nail Salons Near Me - Windsor, California

Okay I finally gave this place a try and I gotta say I LOVE it! I love the EASE of the app (Fresha) they use when booking a future appointment -it truly walks you through the entire "what are you looking for" aspect of your upcoming appointment so you know EXACTLY how much you're "probably" gonna pay -which is nice after coming from another nail salon in town where I felt it was "what's the SAME thing gonna be THIS time" Russian roulette approach. I have ONLY ever picked "any professional" when it comes to choosing who I want my nails done by and I've never been disappointed by the service, the professionalism or the overall result. Also it's NO BIG DEAL to reschedule -just do it in a timely manner (up to two hours before the appointment) and they won't bat an eye. As a busy mom to even BUSIER kids this has been INCREDIBLY WONDERFUL. The feeling of being "judged" when having to reschedule OFTEN is never fun.... And it's nice to have a place that doesn't do it! Keep it up Tracy!! You're creating a HUGE success! read more

Shiloh Nails & Spa - Nails by Tracy - Nail Salons Near Me - Windsor, California

Went to Shiloh for the first time as I'm looking for a new nail salon since I've moved to the area recently. I was with my last salon for over 20 years. One of the reasons I chose Shiloh was they have 4.1 stars and a lot of positive reviews. When I entered there were 2 women at the reception helping other customers. Not once was I greeted and when it came my turn, not even a hello. I was told to sign in on an iPad which I did. I got an acrylic fill in the most rushed manner (she spent a half an hour tops) from a nail technician named Jennie. She kept pulling on my hands aggressively telling me to "relax, relax"! The nail technicians are so busy talking and interacting with each other that barely a word was said to me. They were annoyed when I wanted to look at nail color choices. The salon is busy and you are literally crammed in their nail chairs side-by-side next to other customers practically touching shoulder to shoulder. Not happy with my service, I'm sure they don't need my business as the place was packed and very noisy. Not conducive to a relaxing treatment. I was going to get a pedicure too but decided to skip it. All this for $55.00 plus a $10 tip which I regret. I hope the manager/owner will be open to my feedback. read more

I went in to a different salon for a fill 2 days ago and gave them a picture to reference of what I wanted and they did horribly. I came in to Shiloh Nails today to have it fixed, gave them the same photo and they did a spot on job of exactly what I wanted! Danny was so detail oriented and went above and beyond to make sure it's what I wanted down to the exact shade of blue. The word that came to mind when I walked in was "Luxury" vibe. It's black and gold themed, warm and inviting, and everyone was so kind. I will absolutely be coming back! read more

Shiloh Nails & Spa - Polish change/fill - Nail Salons Near Me - Windsor, California

I really want to love this place. It's clear the technicians work so hard and are very good at their jobs, but they are scheduled to the minute so it feels like they are very rushed. Also, If you don't show up at least 10 minutes early they RUSH you to your seat and don't even let you look at all the colors to fit you into the packed schedule. Because of this both times I have been here I've had subpar manicures/pedicures. I don't want to fault the wonderful ladies who work so hard, this is a management issue. I got my nails done 4 days ago, my toes have already chipped and my nails look like they've grown out for two weeks. They were so rushed they didn't paint my nails to the edge, just filled in the middle and called it good. I would not recommend this place. Go to a small shop where they take their time and care about the final product. read more

Shiloh Nails & Spa - Nail Salons Near Me - Windsor, California

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close to home , very nice inside . took me on time . clean . not sure what more i can say to save this review

I recently moved to Sonoma County and came across this nail salon in search of a new place closer to home. I'm very impressed with the quality and service that Tracy provides with my nails. I enjoy doing fun designs for my nails and Tracy not only delivers but elevates and exceeds my expectations every time. She makes great recommendations for what will look nice on my nails and has expertise in this field. It is easy to book an appointment online and they honor appointment times. I have been to many nail salons where you are kept waiting regardless if you have made an appointment and I have not had that issue here. They offer one complimentary beverage champagne, red or white wine, and of course water or tea. I enjoy drinking a glass of champagne while relaxing and getting my nails done. They have wonderful spas while getting a pedicure. Every time I have been they are busy, which is a testament to the great service they provide. Come and give Shiloh Nails & Spa a try for your next mani + pedi! read more

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Wonderful staff . Terrific women that schedual appointments. Clean , Nice customer service .

These hard gel nails last! I have been going about every 3 weeks and they never have broken, cracked, or chipped at all. I've had different nail techs every visit and they are all super kind and very skilled at their jobs. read more

I've been a loyal client for 10 years. I've watch this woman owned business grow and always for the better. I'm always impressed how my nails look and the subtle way the employees make me always feel special. My nails this time attend are absolutely gorgeous and fun. Perfect for attending my friend's wedding in Hawaii. Thank you again Tracy. Your work is beautiful. read more

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Horrendous experience. My friend and I went in for a basic manicure and pedicure. The salon was very slow, enough so to where we each had one person doing our pedicures and one doing our manicures. Throughout the duration of the 25 minute (total) appointment, the technicians proceeded to not engage with us once, but quite blatantly point at different parts of my body and speak in their own language, which is not the language I speak, and would laugh and giggle. This happened multiple times throughout my services. The tech doing my toes was so rough with the cuticle cutter that a few times I had to brace myself because of the pain. Both my friend and I were left with obvious sand/dirt under our toes and nails, jagged and not smooth nails, and my friend did not even get her heels scrubbed after mentioning that she needed it. After getting a bill for $70 for a total of MAYBE 25 minute appointment, we spoke to the manager politely, and were met with disagreement about the rushed appointment, even though she was not actively watching the technicians, essentially saying we were not truthful. She then proceeded to tell us how we didn't understand Vietnamese language and all they were saying was chatter about family. After explaining to her that it wasn't the language that was the problem, that it was the blatant pointing at parts of my body and eyeing parts of my body and then laughing, was the problem. The "solution" was $10 total off each of our appointments. Complete disappointment, will never return. Save your money, spend it at a salon that actually cares. I have attached photos to show the horrible quality of work. This is freshly after my appointment. You can see how dry, jagged and uneven they all are. A complete epitome of our spa experience. read more

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Owner is nice but most of the employees could be nicer. Nobody greets you when you get there, the front desk girls tell you to check in and choose your color without even saying hi. The people doing your nails ask no questions whatsoever! They are clearly talented there but treating customer with respect by acknowledging them going a long way and it is more important than how "good" you think you are. read more

I love Shiloh nails! It is my go to place when I get a mani or pedi, which I'll be honest isn't often. It is a luxury for me and boy does Shiloh make it feel like luxury!! Their prices are reasonable even with the luxury they are giving. The chairs and lights are stunning so the second you walk in you feel pampered. read more

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I am a regular pedi and mani customer here. Recently found out they do different wax services as well. I have not been able to find a good wax place since I moved to the area. I decided to give it a try. The experience was great! The environment is very clean. Tracy did such a nice job that I didn't feel painful at all, and she is very thorough. I'm glad now I have another go to place for waxing Thanks Tracy! read more

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I got my nails done for the holidays by Vi today! She did an amazing job! It's exactly what I envisioned. I'm impressed by her nail art skills every time I have her. Couldn't recommend Shiloh nails and Vi enough :) read more

Shiloh Nails & Spa - I got my nails done for the holidays by Vi today! She did an amazing job! Couldn't recommend Shiloh nails and Vi enough :) - Nail Salons Near Me - Windsor, California

Best Pedicure I have had in a long time! Fall Pedicure was well worth it! Great clean and friendly place. read more

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I hadn't been in over a year due to medical problems. Today we ( my husband & I) were welcomed back as if we were family. We Absolutely love this business. We are very loyal because of the service and the way we are treated. I recommend Shilo to everyone!! read more

If you want someone rude and disrespectful who doesn't do what you ask, go to Yvonne. A simple request not to use the drill on your bare nails sends her into a temper tantrum, literally throwing things. Just a miserable human being who shouldn't be anywhere near the service industry. Upon speaking with mgmt I was told, "she gets like that sometimes." Umm, what?! Seriously, she should come with a warning sign. read more

Hello, I had a 9:45 appt with Amy She took me in was not very communicative, got mad and raised her voice to me to relax my feet. My pedicure was done in 30 mins the appt was supposed to be 45 mins. I asked her to cut my hangnails she did not. She acted like she was in such a hurry. Not a pleasant experience. I will not go back. read more

Chloe did my pedicure this week and did an awesome job! I highly recommend her. I've been coming to this salon for many years and it is always the best service and a clean and relaxing environment. read more

Hannah & Mia did amazing job brought my mom to get our deluxe pedicures and the experience was amazing definitely recommend coming here it was a very luxury experience for us we enjoyed it so much ! We will be coming back !!! Love the place the vibes are amazing! read more

Shiloh Nails & Spa - Best pedicure I ever had ! Thank you Mia ! - Nail Salons Near Me - Windsor, California

Tracy, the owner went out of her way to find out the problem and to make sure I was heard. She took care of me and listened to my issues. She gave me a neat, clean manicure and made me feel better. Tracy was extremely professional and did great work. I will go there again! Thank you Tracy for taking care of me! read more

Went here for the first time the other day. I was greeted by Mika, Super sweet and professional. Had my pedicure done by Mia 100/10. She is very detail oriented and actually takes her time. If your are looking for a bomb french. Mia is your girl! I will definitely be back. read more

Shiloh Nails & Spa - Nail Salons Near Me - Windsor, California

I just moved to the Santa Rosa area and was looking for a new nail salon in the area and so happy I found Shiloh Nails! The pedicure, with their amazing massage chairs, was one of the best I've experienced! It's a beautiful and comfortable salon with sooo many color options. And I definitely recommend asking for Kim, she was great! read more

Shiloh nails is by far the best nail salon I have very been to. The atmosphere is always fun and friendly, the salon always spotlessly clean and never smells of chemicals. The massage chairs are all brand new and fabulous. Plus they all work! Every nail technician I have ever had here is always great does a great job and is professional. read more

First time! Booked with Tracy had an amazing experience with my gel full set just the way I like them short with a natural look she nailed it. Thank you. read more

Shiloh Nails & Spa - French short gel - Nail Salons Near Me - Windsor, California

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This was my first time coming here and when I arrive for my appointment I wasn't really welcomed at all, I was only asked to sign in on a tablet. As other ladies were being called up for their manicure, I waited around 10 minutes before I believe the owner waved in front of my face to get my attention instead of calling my name (which I believe is the point of the sign in) and as I sat down I was never shown any nail colors at any point of the manicure. I had a fresh cut on my thumb and the lady that was doing my nails continuously would put her finger right on it and had her nail drill on the highest speed which hurt my nails and was overall being very aggressive during the process. There was a point where she scrolled on her phone for little and proceeded the manicure. My nails turned out fine but i definitely wouldn't pay the price that I did for that kind of service. The place is very nice and I had high expectations but I don't plan on coming back. read more

I got a pedicure this morning by Yvonne. She was extremely rude for the duration of the service arguing with me about whether my polish was gel or regular. She also cut me. I had a spot on my toe which had raw skin which she filed over and when I said "ow that hurts" and jerked away she glared at me and then sprayed it with alcohol. Her attitude was horrible. Unfortunate because I really enjoy getting my nails done here and I come in pretty regularly for pedicures. read more

I wanted to talk about Tracy, who is the owner of this nail salon. She took immediate initiative to reach out and assess the situation on a prior review that I left. Upon meeting her in person, she truly is a person who cares about her business. Her salon is top quality and the fact that she goes out of her way to handle a situation with customers really speaks volumes about her character. I really appreciated feeling cared for. I would recommend her salon to all family and friends. Thank you for always making my nails and eyebrows look great. read more

I love going to Shiloh to get my nails done, everyone is so nice and the energy is always great ! Chloe did an amazing job on my new set and the design is so classy and cute! Definitely will keep going back! read more

Shiloh Nails & Spa - Nail Salons Near Me - Windsor, California

my daughter and I are regular customers and today she had her nails done by Tracy, and she did amazing. She took her time and is so detailed with her designs. We always have a great experience when we visit the salon for our appointments. Thank you so much Tracy. read more

Shiloh Nails & Spa - Nail Salons Near Me - Windsor, California

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Went in with my husband today, was met by the best receptionist ever. Erica is always so upbeat, makes sure the customers have what they need. Always willing to go above and beyond for my rescheduling needs. Shes one of the best. We look forward to seeing her. read more