Oh my gosh!! They opened this new location in the heart of old town Pasadena and it couldn't have been a better spot!! Spacious and friendly staff who ate attentive and knowledgeable of all the products sold at the store!! The have all of the best selling brands and a great selection for hair and skin, including supplements!! Since they just recently opened, they also have better beauty insider 100&500 point perk gifts!! Come on in and fall in love!!:) read more

2014 YELP 365 CHALLENGE - 122/365 Every time I come to this store, I'm harassed by employees the entire time. From the moment I walk in, to the moment I leave I am followed and greeted and asked if I need assistance over and over and over again. It becomes so uncomfortable and embarrassing. They sell men's colognes and universal hair care so why do I notice a difference in how I'm "serviced" than the ladies? I get that Sephora is a major retail giant now, and they have a level of customer service to uphold & shrink to keep low but this is the second time I've been followed through the store. No bags with me, no purse with my friend, no zippers or pockets open.... Wtf? I've spent hundreds of dollars in there before so I expect them to have better loss prevention tactics than this. read more

I could not find an available make up consultant. I fished out among cramped shelves (it felt a bit claustrophobic at this store) a customer service rep and asked her a question. She redirected me (as an FBI agent using her headphone/microphone set up) to a different rep who never showed up. The service at the check out was so slow that I felt jailed at Sephora, but...I really wanted that lip gloss...I waited and waited...and finally purchased it...The cashier was very polite though...It is fun to stop by Sephora, but they need to either rearrange their shelves or do something about the space of the store; it is very hard to find products, and customers often run into each other. read more

My go to makeup place. The workers are always ready to answer my questions and I love trying out the products to see how it looks

The girls here helped me pick out a perfume for my chick. Not only were they flirty, but they knew their fragrances and really helped me, too. read more

Thank you, Selena and Isabella! Excellent make-up recommendation and tips from Selena. Terrific customer service from Isabella in assembling a fabulous gift bag full of product and samples for two belated Christmas gifts. My gratitude to you both. Selena and Isabella exceeded my expectations with kindness and consideration. Thank you so much! read more

Every time I purchase something at this Sephora I always have a negative check out experience and they never ask me if I'd like to use my points to redeem anything. I have over 1k points!! I want my miniatures!! read more

I was only gonna give this Sephora 3 stars but my wonderful makeup artist was simply amazing. I feel so bad that I don't remember her name. Hey, it was my birthday and I had been drinking. Lol First, I walked into the store I got all kinds of stares and giggles. I wasn't greeted by anyone. They were pretty packed so I get it. Let me also state that I was born a male and on that night I was going out as a woman. I came fully dressed in my party gear and wig. I had everything but my face beat. While sitting in the chair waiting for my appt to begin some of the women employees just kept walking by me and staring. It was enough that I had to deal with the laughs and stares from the shoppers. I would expect the staff to be more inviting and welcoming. A simple hello would have been great instead of making me feel like a fish in a tank. The male workers did on the other hand speak to me and some even commented of how good my makeup was turning out. My appt was at 6pm on 12/16/2017 (my birthday) if there is a way to look up my makeup artist please do and tell her she was awesome. People are still talking about how good I looked. Even though my entire visit wasn't a 5 star one I would definitely return and shop here. To my MAKEUP ARTIST THANKS YOU AGAIN FOR MAKING ME SO BEAUTIFUL ON MY BIRTHDAY. YOU'RE MY GO TO GAL NOW!! WAYNE read more

Disclaimer: My review is just for their make overs and consultations. The store is huge and it has a very wide variety of products. At first I thought this was going to be such an amazing experience. I remember seeing a bride get her makeup done at a Sephora in Culver City and she came out looking so beautiful. So when it came to figuring out where to get my make up done for my second more Chinese wedding reception I came here. When I booked my appointment the week before I grabbed the last time slot of the day (which was perfect for me) and the girl even said they would curl my hair with their new bombshell curler. All seemed good TOO BAD IT TURNED OUT TO BE THE WORST MAKE OVER EXPERIENCE EVER!!!!! I informed the associate that I was in for a wedding reception and wanted a pretty matte eye maybe with slight shimmer. Also, I said I was okay with a slightly smokey eye (as that is what I had the day before during my ceremony and American style reception). I also let her know some of my skin problems, like I need a primer and I have a shiny t-zone, etc. I even told her the products that I use at home to stop those problems and know I don't have a reaction to. I can honestly say I looked hideous when I walked out. I was so upset I seriously almost cried. It wasn't a smokey eye, it was just a dark shimmery shadow all the way up to my eyebrow and on top of that it creased in the 30 minute car ride for me to get home. She didn't even apply a lip color. She just handed me a lip gloss and told me to do it myself. On top of that she didn't know how to use the bombshell curler and everyone she asked to do it for me was going on break. She then was about to learn how to use it on my hair and I said NO. Like I was going to let her make me her guinea pig during my wedding weekend, I seriously thought that somehow she was going to burn off my hair. I will NEVER go back to get my make up done here. Honestly, I think I'm going to boycott this particular Sephora after that experience. read more

Not a fan of this particular location. On any given day the place is packed with people not actually buying anything and there are no salespeople to help the paying customers. Plus, they're always out of samples! read more

The girl named Krystal(mediterenian?looking, black curly hair, not tall) is so amazing. She's knows everything about sunscreen, while other associate did not even know where it's located. She's very nice and never pushy. She always constantly goes to customers and tried to help them. She explained how each sunscreen product is different and it was helpful. She seemed to know other products too. Best customer service I've ever had at any sephora location. She goes above and beyond. read more

No more Buxom at this location. I asked them if they went out of business they said no. I asked if they don't work with Sephora anymore they said no....ok then. Very annoying that they referred me to the Arcadia location like it was close or something. That thread was the only thing making me come back to the location as it was my favorite and really only brand my skin and I liked. So don't come if you're looking for Buxom id try the glendale sephoras first if you want to test the product (main reason to go to a Sephora) or the Ulta on foothill Blvd in Hastings ranch if you don't need to test the product read more

It is always a hit or miss at Sephora. I switch between this location and the one at the Santa Anita mall. Some Sephora employees know how to give productive custom recommendations and others are so robotic and want to sell and make you feel rushed and do not give options. What brought me in today? I love the Drunk Elephant line so I wanted my bestie to test it out before purchasing (very important to ask for samples and know you like it before spending a fortune). I forget name of the lady (red hair) helping us today but she was nice and helpful and explained the diff between BHA and AHA and if you are pregnant or nursing which ones to avoid. She shared alternative products like Sunday Riley and explained what she used personally while pregnant and nursing that were safe. I like that Sephora offers 'classes.' I took a contour one and nobody else showed up so I ended up getting a 1-1 with the instructor which I found helpful. As for parking, structures and street parking are all over Old Town. I mean the beauty industry is so competitive but at least you can walk in to Sephora see, feel and try what you want and use your Beauty Insider to accumulate points to get freebies. Yippeee! read more

Really nice staff but apparently uninformed. Let me start off by saying I really don't know much about makeup. My knowledge comes all From what I hear from my girlfriend. So I hear she wants a "kat von d cream contour palette" and i look it up when she walks away. I find it on sephora's website and go in store the next day, show them the picture and ask for it. After asking if it was the right one because apparently the product numbers were different, I was told "yes they're the same you just won't be able to replace the colors ". That's fine, sounds great, we can buy a new one if she likes it that much. So I get home and apparently it's not the same at all; it's a powder and not a cream. I mean like, i dont know exactly what that means, but its definitely not what I asked for. She was really nice, along with the other staff there, but maybe better training should be considered. read more

Many brands to offer, door-greeters offering too little as they seem too critical of customers coming through the doors

Love Sephora, hate this location. The customer service sucks! The girls are unfriendly and unhelpful. They had the "freebies" displayed on the counter (including a premium Benefit one), and I wasn't even given the opportunity to redeem my points for it, even after pointedly asking if it was a new product. The response was a blank stare and the employee turning her back on me, after leaving my purchased items sitting on the counter and slapping the receipt down next to them. This location doesn't deserve my hard-earned cash -- sticking to the website for my high end beauty needs in the future. Don't work a customer service job if you're not willing to actually serve your customers! read more

Had to make a last minute run to this Sephora to purchase foundation for my daughter, and I was not really looking forward to going to this location since it's always crowded and parking is expensive if you don't find street parking! Well we walk in and store is not really busy so we figured we would get help since other times I have gone there no one really approaches us to ask if we need help! Well busy or not no one even bothered to ask if we needed any help finding something! They kept walking past us cleaning up or just roaming around the store, I was trying to get matched to try a new foundation but felt staff didn't want to help out. I noticed if you don't walk in wearing fancy purses and shoes , they assume you will not be spending any money! read more

This is definitely the best Sephora I've been to, simply because customer service really trumps it all. I've been to this location several times, and I usually end up buying my favorite additions to my makeup collection here. My issue with a lot of Sephora locations is that they hire people who could care less about making it a pleasurable, inclusive experience. There have been so many situations where I'll walk into a Sephora, get ignored the whole time and actively search for help, and when I do get the attention of someone, they try to get rid of me very quickly. The store layout is well-organized. Aisles are spread out, stock is filled and displayed in a visually pleasant manner. Everything is meant to catch your eye and this is why I stumble upon a lot of my favorites: because I'm just looking around but I'll see something I'm sure has been in every other Sephora I've been to, but it's displayed well for me to see. Service is great here as well. I receive a lot of help that's not too pushy and refined to my interests. The crew looks for items that may not be stocked in the display and always double checks. Additionally, the cashiers are extremely friendly. Both my best friend and I became VIB (the second tier of their reward program that I urge you to join if you haven't already, it's free!!), but my friend did not receive the VIB card immediately, where as I did. Kathy, who was my cashier, was so friendly and helpful and wanted to assure our experience was nothing short of perfect, double checked my friends status, realized that her cashier was shorting my friend of an experience (she said she'd get her VIB card but I received mine RIGHT as I finished shopping???) and got her the card immediately. Kathy really was the bow on top of an excellent experience. I look forward to bringing my business back to this Sephora exclusively in the near future and I hope you do as well. read more

Great customer service! Vanessa was super helpful and signed me up for Sephora rewards and I scored a bday gift. Beautiful employees always happy to help. Not to mention the Lashcraft volume mascara that lasts me months even with daily use. read more

Everyone was so nice and helpful the girl that helped me new a lot about the products and even gave me samples to try. Even the other employees walking by smiled and said hello. I wanted to give them 5 stars but when I was checking out I asked the cashier about the reward card and she did tell me what it was for she didn't offer me one or tell me who qualifies to get one. Kind of bummed read more

Love the makeup however, I feel that everything is scattered I feel. Maybe I'm not use to this store but it is one of the smaller ones I've been too. Either way still great. Service is good and no complaints !! read more

Miss Danielle and Miss Itzayary were very helpful in my transaction. Danielle assisted me in finding items for my gifts, and Itzayary helped me during check out. Glad she told me about my "Beauty Points" (?), it saved me roughly $140. Thank you for your customer service! read more

My first 10 minutes at the store, went in to replenish the facial products I needed, all good and done! Spent over $300 at cashier and was asked if I would like a "Free Facial"... I said, ok sure, how long will the wait be? Cashier says, another 10 mins as they're finishing up a Pearson at the moment. 25 mins later- still waiting horribly! Then I heard another lady walk in staring they have made an appt for a facial!!! Really?!?!? Here comes one of the staff telling me after 25 mins that they OVERBOOKED, and that After waiting for 25 mins in that they can reschedule me!! Again, really?!?! I didn't ask in the first place for a facial- it was offered to me! So wouldn't you have checked the schedule prior to offering?!!! So very ouch disappointed!!! Not only will I take my business elsewhere!! read more

Great customer service!!! As soon as I walked in I was greeted and helped out by a lovely gentleman in the fragrance section. After my purchase, I ended up leaving out with 2 free gifts! Let's just say it was a good day! read more

Was able to stop in here and grab a bunch of Fenty Beauty items when they were sold out at other locations. The sales people hover a bit, but it's better to have too much attention than none at all. Great fragrance selection. Aisles can get a little too crowded for my liking on weekends. Stop in on a weekday morning for the best experience. read more

I was recently in town and happened to stop in this branch to pick up some fundamentals (shadow, blush, etc.). The place was buzzing with shoppers, yet within a few short minutes, I was approached by a friendly sales rep, who connected me with the make up artist, Lola. Lola rocked! She listened carefully to my needs and swiftly, but pleasantly, recommended exactly what I was looking for. She offered to do a mini makeover on my eyes (I accepted) and it turned out exactly as I had envisioned. She didn't pressure me to buy anything, or spend more money than I intended. It was among the top positive experiences I've ever had with a make up artist. Heartfelt thanks to Lola and the kind sales rep who connected me with her. read more

I came in here on a Friday and was not greeted by any of the sales associates. No one asked if I needed any help. I finally had to hunt down a girl, I asked if they still carried Amazing Cosmetics (I know they do on their website) because I really needed their concealer. She goes "No, sorry" turns around and walks away. Um...hello...perfect opportunity to SELL ME ANOTHER BRAND OF CONCEALER!!! Instead I walked out. Rude, Rude, Rude. read more

I came here to return some things and they were very helpful about it. The only reason why I have it 4 stars and not 5 is because of the cleanliness. It was a bit of a mess and samples were everywhere. I was afraid to touch any of the counters or boxes incase it would stain my cloths. read more

I honestly came here to price compare against the Canada store for my favorite mascara. The price is similar, however, they charge you the US prices but not worth taking too much stuff home. Customer service was a bit pushy was another reason I didn't want to stay too long. read more

This store is lovely! The layout is great, the brand variety is great, and the service is A+! Everyone was really friendly and although I went during the weekend when it was packed, the associates still tried their best to make sure everyone was being helped properly. read more

It took ten minutes or more to be greeted by the associates there. And the first one to do it was Silvia and she was in the back in fragrance. She was helpful and nice. I don't really care for the rest of the staff. I'm upset about the location change. I liked the old spot more. They don't carry First Aid Beauty :( And they were low on a lot of their merchandise...but probably because of the high traffic. I would've bought more than just a lipstick if their customer service was better. Lame. read more

Came in looking for foundation and Gabriella took the time to help me find the right color. Awesome experience, I'd rather come here than my local Sephora where the service tanks (northridge mall). read more

All brands imaginable in the domain of scent and skin care can be found here. I must say that the current layout of the store with the multiple "islands" make it less special. It used to be the standard of modern interior shop design but those days are over ... their formula has been copied by other stores ... but they have still been able to maintain the buzz. read more

Excellent customer service! The girl really went the extra mile to help me with my non-receipt return (I also purchased a while back).

I've been to so many sephoras and I have never felt so taken care of and welcome as I did when I came to the pasadena location. I recently moved from San Diego and have been going to different sephoras to see which one I like the most , I don't mind driving for great service , and I was blown away by how helpful and nice everyone was at this location not only to me but to everyone else shopping there. There was zero snobby attitudes, you didn't feel rushed out, and the girls working there didn't speed walk past you without asking if you needed anything . Liz was aaaaamazing !! She was the only one working at the little beauty island they have in the middle of the store and even though it was busy she not once looked flustered and made us all feel like she cared and was paying attention. She used the color iq that is soo cool and even have me samples without making me feel like crap about it. She gets it ! You can't tell how a product is going to work on your skin until you've worn it through the day. I loved Liz I loved the service and it was really easy to find parking in old town pasadena, my new favorite location :))) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Pasadena, California

Pretty much the same as any other sephora. Crowded with a bunch of women scrambling to try on everything they possibly can. Why I decided to give 5 rating was because of Sylvia. She greeted me when I walked in and asked if I needed help. Said no at the time and later on I actually did need help. I was trying to match a color of lipstick on my phone and was going to every station to try and find it. She saw and insisted she help me. What an awesome employee. She knew exactly which stations to go to and she found the PERFECT match. I really didn't think she was going to find it since it was a Victoria's Secret lipstick shade but she totally did. The front desk girls were super sweet too and let my sister have a bday gift even if her bday past in Jan. Great store with great employees. read more

I'm not a fan of Sephora had many bad experiences with rude stuck up staff members, however this store exceeded their customer service.

As soon as I walked through the door, I was greeted and asked if I needed any help.. I walked into this store thinking I knew which perfume to walk out with.. but this very informative gentleman named, Myles, showed me a variety of different types of scents. He was very informative and super helpful. I bombarded him with a ton of questions and he was happy to answer all of them! I am very satisfied with the customer service. I will be coming back to shop some more! read more

I was pleasantly surprised to find out that Sephora also carried men's products, scant men's products! Nevertheless, Great store, Friendly, very knowledgeable and helpful staff. I particularly enjoyed the Jack Black series though I had a not so good experience with the facial moisturizer which I returned with no questions asked. Thanks, Sephora for moving your store closer in Old town Pasadena. read more

Such a nice, well-stocked store. The staff is so helpful. I called them to collect my items and they were at the cash register waiting upon my arrival. Sephora has a special glam mud which will maker look younger. Face it, going to Sephora was an emergency. It's tough looking 26 at my age. Thanks, Sephora, for helping make the magic work! read more