Personally ever had a bad experience. Every time I'm looking around, I've always been asked if I need anything. And any time I've needed help, I've always been helped by very kind staff. If they've been busy, they let me know they're busy, send someone and apologize for the wait. I don't personally wear makeup often or much at all really, and the last associate matched me perfect and helped me pick out things for my skin type and look I was going for. I like everything I got, my makeup addressed my concerns, and didn't break me out. read more

Shout out to Salvador who helped me pick out the best products that suit my skin and preferences. He was so patient, positive, and supportive. I bought a bunch of products but forgot to mention that he helped me before I left the store. I really loved how knowledgable he was too. I had zero breakouts after following his instructions. Thanks Salvador! P.S. your skin is flawless. read more

I didn't like the service in the skincare department. Clearly no one knew anything about skincare and it definitely showed. They couldn't even sell me on any of the products. Everything they were showing me was always"this is really good" like okayyyyyyy but what's good about it. Also when I was browsing the chubby guy there and the girl seem like they were laughing at me which I wouldn't see why if they work at Sephora. Anywase don't waste your time asking anyone questions there lol. I ended up spending 800$ next door at Nordstrom buying Ubeauty and let me tell you it's definitely worth the money spend. So go to Nordstrom and check it out. read more

I recently visited Sephora and had an unfortunate experience with one of the staff members. When I asked for help, the employee, who was wearing makeup, completely ignored me and walked away. This lack of professionalism and courtesy was disappointing, especially when I was looking forward to a positive shopping experience. I hope Sephora addresses this issue to ensure all customers feel valued and respected. He was a black man wearing makeup and kind of chubby( to describe him).He also doesn't know where half the makeup stations are at???? Like are u kidding me don't u work here ???? read more

Employees here are not helpful at all. You ask them a question about a product and it's like you asked them how to build a rocket ship. Nine time out of ten you have to seek them out because they are too busy gossiping amongst each other to pay attention to the customers in the store. Don't even bother asking them about release dates for certain brands because they'll just direct you to "follow us on Instagram for more information!" How about no! Another no-no is asking for samples cause you'll be greeted with eye rolls or tight smiles. If you don't want to deal with people asking you questions about makeup maybe you shouldn't be working at Sephora - there's a thought. Just because you wear 10lbs of makeup on your face to hide the acne scars and fake eyelashes doesn't make you a makeup artist. Avoids this location. Go across the street to the tiny Sephora inside Macy's instead. read more

SEPHORA - Lashtash to go! - Cosmetics & Beauty Supply Near Me - Glendale, California

RACIST employee. Blatantly ignored me and my friend when seeking help in the perfume section. Said "excuse me" to her, she turned around, looked at us (Asians) up and down. She ignored us and proceeded to walk away. Asked to see if they carry "salt and stone." She told us it's strictly online with rolling her eyes. I know this is not true cause I've seen it in other sephoras. Not everyone "flashes" wealth. Disgusting. read more

Went in to get a Nars foundation and the lady was very rude when we asked specific questions about the product. She was just very short with us. It was in a box so we couldn't open it and we asked "so this is definitely the tube foundation, not the bottle foundation, and in this shade?" We were showing her a picture. "Yaaah that's what you asked for." We said "thank you so much, just making sure" and she just looked so annoyed. read more

Carlos was so amazing ! Ladies if you're a woman/man of color ,Carlos won't stop until he matches your shade to a T! ...my friend was a little un decisive so he went ahead and gave her 3 samples ,best customer service ! Loved meeting you Carlos . Also I hope this is the Sephora at the American I'm reviewing . read more

this review is for Sephora in glendale! Sephora in general is my go to for make up. I love their services. I'm a minimalist and I only get my eyeliner done. Only in Glendale they want to force you to book a 60 minute session for literally just eyeliner and foundation . It needs them 15 - 20 min to set the eyeliner but they want you to pay for 1 hour to set foundation which usually takes 5 min ( max) Both in BEverly hills and Newport beach after my eyeliner was done, the make up artists gracefully asked if I would like anything done and I asked for foundation and they were so generous and kind about it. Today I called and spoke to Maya who is a manager at Glendale ( you would think managers know something abouy customer service ) I kindly asked why I need to pay for 60 min for a service that's 2 steps , eyeliner and foundation . Let me just say I got the same attitude and rudeness that I always get from this location ! She basically blamed sephora and their systems and said have a good day like she is hanging up on me! Rude to say the least. You either blindly pay us more than you need to or we are just rude to you ! How very appropriate for the service industry Maya. I'm just sad that my favorite make up artist works there ! Sabrina is the best with eyeliners. I've been going to Sephora Glendale for years and they still can't find me on their system every single time. If you call with any kind of questions or to ask for a specific make up artists the confusion and amount of transferred calls is just insane .i would have to physically go just to make sure an appointment is set with the make up artist that i want ! So disappointing to have people who are just not meant to work in the service industry ruin your relationship with brands and locations and businesses you otherwise love . Sorry Sephora, this is a disappointment read more

Recently at this Sephora location and I had a lot of questions about purchasing a new foundation, concealer and brush. I was lucky to have found Erica. Erica helped me to find the perfect foundation/concealer match, answer all my questions and made purchasing make-up a smooth transaction. Thank you Erica! read more

Usually there nice but today omg almost everyone was rude when I asked for help they we're busy shopping for themselves with there basket and said I can't right now rudely so I ask another employee in the purfume section cause I was going to buy one but she walk past me & ignore me when I asked for help. Every employer I asked couldn't help me or get someone to help so I left home and just order online because what what kind of customers service is tht? I guess the holidays are getting to ppl but have some manners it's your job afterall It just a simple saying give me a second or I'm busying but let me find u someone who could help!! Never had an issue before but I do see a lot new employers read more

On the advice of a makeup professional, I went to Sephora at The Americana mall today for color matching. I told the woman who greeted me what I wanted, and she sent Carlos over. Carlos was great! Very friendly and helpful. I'm an actor and I wanted makeup that not only matched my skin tone, but that WOULDN'T look like I was wearing makeup. And he nailed it. And though he had the opportunity to upsell me, he didn't. He used two different brushes on my face, and I asked him whether I needed two, also. He said that I could get by with just the one. I respect that. If you need to get a color match, go see Carlos. :-) read more

We have a wonderful experience ! First of all we were kindly and patiently helped by Amber. She was very knowledgeable, explained everything to us, and did not pressure us into any specific brands but rather allowed us to select and from there she guided us all the way. She was very friendly and outgoing. We appreciate her hel read more

SEPHORA - Associate that helped us and beauty products - Cosmetics & Beauty Supply Near Me - Glendale, California

Nice experience with salesperson Laila. She helped recommend products in a very friendly and non-pushy way and made the entire experience comfortable. Much better than shopping online, as I was able to see and feel products and talk to someone who had tried a lot of them and could speak from experience. read more

I came here to look for a bronzer and I was doing good looking by myself. But this guy with a tall man bun dragged me over to a different product and used a dirty community makeup brush all over my face and I am severely broken out with acne now on my cheeks, not even asking me if its okay to use it on my face. read more

Can I just say most of the workers there were so welcoming, but Laila was so nice and extremely helpful and patient with my friend and I. We had some questions about products, points, afterpay, etc. and she helped us as much as she could and went above and beyond!!! I loved her spirit and the kindness she exudes!! Super welcoming and makes me want to come back!! Shout out to Laila!!! She deserves a raise read more

I came all the way from Koreatown to buy the Kosas concealer because the website said my color was in stock and I needed it for a shoot I had today. But when I got there the self was empty so I asked the nearest employee if what was out is all that they have and she dismissively replied "yup" and walked away. She didn't have a name tag but she did have washed-out poorly dip dyed pink hair in a messy bun, but that's aside the point. I was sad seeing that I came this far so I asked another employee, Dani, and she kindly helped me. There was a plethora in the drawer right below the display... Thank god I didn't just leave a after being rudely dismissed for asking a question. Dani was a sweetheart and saved the day! Thank you (: Hire more Dani's and less 2017 Kool-aid ombré hair meanies read more

It would of been nice, if Sephora trained their employees to be more respectful towards women with small children. I had a very bad experience today, where we were in Sephora, I was trying to buckle my child safely in her stroller, which took more than a minute, where an extremely unprofessional and rude employee tried to push me aside and squeeze through me, and keep in mind, that I was not blocking the way, she just chose to be lazy and squeeze through me. What a shame Sephora, hire better employees. read more

This review is for the manager Diana/Dee! I just wanted to thank you for being so kind and welcoming to my friend and I at the store last night (2/11) around 7pm. Despite the store being pretty packed, you were willing to help and even gave us that perfume advice that I will def be using forever from now on! Keep doing what you're doing! Your kindness and heart do not go unnoticed! :) read more

This is not a good store shop in because the customer services is really bad! Alvina was on the floor walking by me ask her a question she said she couldn't answer because she was busy. I asked if she can call someone else she looked at me and she yes! Cyrus came to help and was able to answer all my questions. He help making the experience better. I was there for 30 minutes asking for help and nobody was able to assist me. They were other ladies walking in the store same race as the sales attendants Ave they were being acknowledged and assisted right away. Definitely this store needs help With customer service to all type of race. read more

Friendly staff, but the upkeep of the store is very untidy. Alot of samples were out of place, missing or out of stock. The refy section was so filthy, and disorganized. Same goes for the pocket travel perfume section. This is usually my go to Sephora, but was disappointed during my last visit. read more

I had the best experience at Sephora a few weeks ago. I walked in and needed help finding a few beauty products and Liz helped me find all of them. She was patient, friendly and very helpful. She made my shopping experience painless. She also gave me a sample bag ! read more

Decent customer service here, but why does the store smell like a dirty bathroom? It's so foul, you can smell it from the sidewalk.

Terrible experience with full face make up session with Ellin K. I booked a full face make up session online for a high school formal and was excited for my daughter. The entire experience was disappointing. Cons: - Makeup artist tried to upsell and pore cleaning service (20 minutes additional + additional cost) - Makeup artist tried to pressure teen into false eyelashes without disclosing they were an additional cost - insisted on applying foundation, etc. before eye makeup resulting is sparkles all over the face - terrible in matching brown skin tone foundation/concealer (despite noting we wanted someone comfortable with skin of color) then insistent it was the lighting. One other artist of color was sweet and tried to help and finally Ellin listened to the color my daughter stated from the start. - terrible at customer input (see above) my daughter told the artist her foundation color from the start but the artist ignored her and then did not take the feedback well. - Stated several times when we said the foundation did not match that she did not have time to start over (keep in mind she would have had time for the additional 20-30 minute service she tried to upsell but no time to match foundation correctly. Pros: - I could pay at the station instead of waiting in the very long line to check out. (but they could not validate there so I still had to make my way through very crowded aisles to get validated). Very disappointed and would not suggest Sephora for makeup application. read more

Linda is wonderful! She is so helpful and is amazing with scent recommendations. I will keep returning to this location just for her.

Upper management (Imean upper) is the worst, got to Alhambra instead. Look for the people who don't get a commission. read more

Management: I tried to check out the Nudestix and check out all the colors but was there for not even 5 minutes and 3 sales associates bothering me if I need help. It is so distracting while I'm trying to browse please stop accosting your customers it is not helpful at all. I couldn't stand to be in this store because of that. If we need your help, we will ask. read more

I don't particularly condone subjecting anybody's value to their appearance and thats, obvi, not what it comes down to IRL... but, let's face it, we live in LA and first impressions do leave a lasting one. Professional or fun, you still wanna strike a look when the occasion arises. One of the best things about Sephora is that you can try nearly all of their products to see if you like them. There are plenty of tools/supplies to cleanly try them; none of that dirty drugstore direct application. Everything from makeup, hair products, fragrances makes it a one stop shop to turn 5s into 8s or 8s into 5s, for the clueless lol. Fortunately, there's help if you want it but, if ur just pursuing, they'll also let u do your own thing. This store seems far larger than the one in Pas so the selection is ample and testers seem to be better maintained. Americana is always crowded, despite the giant parking structure but they pretty much have everything there so just make a list of things you need and grab everything in one trip so ya don't have to come back. The shop is central, near the grassy area, next to Nordstrom super easy to find once you get in there. Def join their VIB program, depending on your annual spend level, you'll get varying access to promotions (and their semiannual sale where you can get pretty much anything at 10-20% off!), premium samples and a bday gift! I've tried an assortment of their white labeled brand but I'm just not a huge fan. Regardless, they carry a ton of other great brands to check out. I'm jonesing for a reload now! Be forewarned that it's pretty dangerous here. Can't seem to leave under a few hundred once you start testing out products. read more

Might be the worst sephora I have ever been to. It is so busy and crowded, hard to get through the aisles. Also, not a lot of products in stock, and products are just kind of laying around everywhere. I just came to browse. My boyfriend on the other hand had a specific fragrance he wanted to buy. He felt rushed choosing the products he wanted to purchase, probably for commission reasons. Moreover, he was checked out on one of those portable devices rather that an actual register. The beauty advisor who checked him out said she wasn't going to print a receipt because she did not want to and said the purchase would show up on sephora account. When we left the Americana, my boyfriend wanted to return or exchange the fragrance, so we went to the nearest Sephora at a different location. They were unable to help us because we had no physical receipt and it was not showing on the Sephora account, so we had to drive all the way back to the Americana and figure it out. Also, the purchase is still not on the Sephora account. Very messy and confusing. Please give receipts and print them if we ask for one! If the printer was broken, that would be a different situation, but the beauty advisor was just being lazy. read more

Loved this Sephora! The staff was knowledgeable and ready to help despite it being literally packed with people. They addressed my concerns with certain products and helped me find a good alternative. read more

I was dropping in to buy a gift/some replenishments for my own skincare- I was checked out by "B I" (on the receipt)- I feel like she said her name was Nikola or something! But she was really very sweet. She understood that I was sort of new to Sephora, and actually gave me a little sample gift. I am so excited to try it, and she was really nice to talk to. I hope she sees this!! You really made my day ! read more

Found what I was looking for, but there was a long wait line. One of the workers made us feel uncomfortable. Apart from that they have a wide variety of products. read more

You're greeted in, cared for, and greeted out. That's what customer service is. For a well-known brand, Sephora will have what you want. But that's on every store, what exactly makes the store location good? Well - A+ customer service - Team of ready people to assist you - multiple try-on brands - have a good selection for men's - state of the art technology. No seriously. They have this facial masking software and you get to put on "filters" on your face so you know what you're buying. That's spot on. No pun intended. read more

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I came in here to find a foundation shade of the new Lancome since they reformulated. Im usually hesitant and shy to ask for a color match especially being poc but Carlos was so amazing and helpful!! He helped me find a perfect match and sent me home with samples to take home and test out before deciding to buy! read more

Amazing customer service. Sal very nice and super friendly Cashier. Love that store a lot

I generally like this location, most of the employees are really nice but I encountered this cashier today who was a bit rude and didn't give me my change back. Sephora stole my freakin money dude!!!!! read more

I should have listened to the reviews here. I just bought a rollerball perfume and even though it was in a sealed package it was totally empty and had old makeup all over the outside of it. During COVID times this is absolutely disgusting! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Glendale, California

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I went in for a full-face makeover last Friday and the woman who attended me (Kaye) was was great! But I reiterated to her a couple times that I was a blogger and needed the list of the products she used before I left. She assured me I would get an email listing all the products the next day. It has been 3 days; no email. I called the store and was told that since I didn't receive an email within 24 hours, I would not be getting one. No apology! I wasted almost $60 on this treatment so I could write an article for my blog readers and YouTube viewers - I was happy with the makeover, and Sephora could have received thousands of referrals through my post. But because I didn't receive the product list email, I can't write a single word or do a video review. Also, i can't buy any of the products that I tried out. (Luckily, I bought my favorite two from that night). And the WORST part is that the woman who answered the phone was very dismissive. No apology, nothing. After this treatment, there is no way I can recommend Sephora to my friends, family, colleagues or followers. I'm very disappointed. read more

I went to Sephora a couple of days ago and asked a very rude employee with faded Purple hair I believe her name is Maya(I think) I just know her name starts with an M. She was very rude when I asked her where the puff powder were. She saw me standing waiting patiently to ask her a question but chose to ignore me. She was asking customers if anyone was paying with Apple Pay. When she finally answered my question I got in line and told her I am paying with Apple Pay. She told me to hold on and eventually walked away and clocked out. I asked an employee what her name was and was also told she was a very rude person. The customer service she provided was horrible. Other girls were amazing and super helpful. read more

Great service was color matched by violet she was so helpful and kind helped me find my foundation,concealer and primer.