I came in here to get a shade match for myself for the new Patrick Ta hydrating foundation and to recycle a different foundation. It took a bit for someone to be assigned to me because they changed the shift of the person. When they realized that I was standing around waiting, they finally asked me if I was waiting for someone. Hello!!! Get it together! Don't have people waiting around if you have people on the floor. I wasn't impressed with the service. That says so much! read more

SEPHORA - Skin Care Near Me - Elmhurst, New York

See all

Hi i literally just came from there disgusted and annoyed as hell. I came in and instantly long line to the door. I ask a sales associate who already looked unwelcome and bothered like she did not even want me to approach her. Told me ask someone by fragrance i ask by fragrance another girl once again who doesnt want to be bothered sends me to the long line. After 20+ mins i put the stuff down and proceed to exit. Bad customer service BBL staff (bad built lying) staff. Giving me run arounds because they rather sit and gossip instead of working and i would like the manager to contact me about my experience too. Will tell the whole tri state GO TO FOREST HILLS LOCATION INSTEAD NO LONG LINES AND ATTITUDES. They treat me so good at Forest Hills and yes all the shade let me throw the whole Forest Hills Park at Queens Center Mall. Shame on you i have SLE Lupus and wanted assistance because i have mobility issues and fatigue. Shame on QCM Sephora you bad built attitude staff yuck! Will never go back read more

When the right person helps you, Sephora is great. At first I asked for help and it was like someone will be there but no one was. It's okay it happens. Luckily I asked Y. for help. She was really great. She helped me find the right brands for the product I was looking for. She was patient and nice. She helped me without making me feel like rushing and leaving. Mera's Tip: find the right help and stay beautiful read more

SEPHORA - P - Skin Care Near Me - Elmhurst, New York

See all

OK, it's at the mall so it's super crowded, but it was very well stocked for a relatively small space and all the staff were incredibly friendly and helpful. Do not write this Sephora off! read more

I'd forgotten about this Sephora as it's sort of hidden inside JC Penney. During the weekday it was super quiet. There appear to be associates only in fragrance but I don't mind because I'm here for samplessss. My three. However, this branch doesn't allow three so I took my time and selected one. The lady that attended to me was nice and so too the other staff member I saw. I've never been here during their busy time so I don't know what the temperature is like at those times. Overall, not as busy and energetic as I'm accustomed to experiencing with Sephoras. It's like they took on the persona of auntie JC Penney. It was a good experience though. The End. read more

See all

The guy who greeted me when I walked in also sold me perfume. That was OUTSTANDING. They didn't give me any samples which I didn't make a fuss over but WHY NOT?! Again overall I wish I could remember his name did an awesome job. Thanks I haven't shopped this brand in over a year I the store was a bit tight as far as aisle but the service was quick and just awesome. read more

Barren shelves, crusty testers, snotty employees and they let you order pickup for an item that shows to be in-stock, but once you get there, they tell you they're sold out. What's not to love. read more

Beauty can enhance one's confidence as well as the perception for image. The image this Sephora projects is non-existent and invisible for customer service skills. It was an impulse purchase for light purple eyeshadow to add to my selection of eyeshadow colors. However, I did not know what brand name or shade of purple works best for my skin tone as I was hoping for a Sephora associate suggestion/recommendation but there were no associate available to seek assistance. It was bustling busy with associates giving free makeup trials to sell their products. The security guard outsourced for hire appears disgruntled and fends rude scowl look at customers who enter/exit the premise. After walking the aisles without aim or any cosmetic knowledge I've lost interest altogether and opt to make my way immediately home. This Sephora sits inside Queens Center Mall. "Look right through me, walk right by me and never know I'm there..." -- "Mister Cellophane" - Amos Hart from Broadway musical "Chicago" "Fuggetaboutit" Sephora!! -- Johnny Depp in "Donnie Brasco" 2005 read more

SEPHORA - Inside Queens Center Mall - Skin Care Near Me - Elmhurst, New York

I went in to buy something for the wife for our anniversary and I had no clue what to buy. Jameka was very knowledgeable in answering all my questions. She stressed the importance of a facial care routine and if my wife had one, I said I don't know. Jameka explained everything in layman's terms as well so that I can explain it later to my wife. read more

Wow, this place is complete garbage in terms of Sephora. The staff is nice compared to most Sephoras, but this place makes my skin crawl. I bought a lip balm here a few days ago so I could give it as a gift. The sales associate was really nice and found me the product in-store after I showed him a picture on my phone. He said: "Oh wow, you are lucky this is the last one." Little did I know that the lip balm was already USED. Can you believe that? I AM INCREDULOUS. One of those ratchet "customers" definitely shoved its FILTHY finger in that Korres lip balm then put it back. DO YOU KNOW HOW EMBARRASSING IT IS TO GIVE A GIFT TO SOMEONE - AND IT'S FREAKING USED? Yeah, I seriously hope not, because that turned this into a hella embarrassing Christmas. Check if whatever you are buying is actually closed and brand new. THIS SEPHORA RUINED MY CHRISTMAS. Too many obnoxious customers. The staff seems to try, but they don't stand a chance when they are swarmed by ratchetness. SO, SO DAMN AWFUL. MOST DISGUSTING SEPHORA EVER. read more

SEPHORA - When you snag the last one in-store. (update dec 25th: IT WAS ALREADY USED WHEN I GIFTED IT - AVOID THE SAME EMBARRASSMENT. DON'T SHOP HERE) - Skin Care Near Me - Elmhurst, New York

The Sephora at the Queens Center mall was disgusting !! Nothing on the shelves- half empty, unsanitary, unprofessional, untidy looking staff !! Yuck ! Worse than a third world environment here !! This was on a Sunday - 4 th of June 2023 . read more

I love sephora..... but not the QCM sephora employees. I do believe the entire employees needs to get fired if they hate their job that much (minus the skincare consultants. they were a gem). I asked if they have this specific shade of smashbox liquid lipstick in stock only to be ignored not once but twice! they completely disregard me. I get it. i've work in retails before and it can be hectic, but it is the JOB you signed up for. now if I need something, I can just do it myself since 99.3% of the people there are useless. go to times square, you'll have better service there. go any sephora actually. read more

I placed an order online for same day delivery before the cut-off time which was 5pm. The website stated my order would be delivered by 8pm the same day. Once it was passed 8pm I contacted customer service in regards to my order. The supervisor I spoke with contacted the store and was told that they had not packed my order since the order was placed at 4:30pm mind you it is now almost 9pm. The she was told my order would be ready in 5 minutes but the store was now closing in 15 minutes. When I contacted the store I spoke with a supervisor names Joy which was no help at all. Offered no empathy or resolution, or apology for the situation. So upset at the entire situation. I wasted my afternoon for a package that never came due to the staff at this store forgetting to pack my order on time so I could of been delivered. read more

Getting a beauty service done here was all around odd. First, reserving was way too much work. The website wouldn't let me book and not because all the times were reserved. When I called to try to look into the issue, first I was told Could not reserve because they are fully booked, then another person actually looked and reserved the time I wanted. Alrighty. I told myself booking was so weird, I should take my own make up just in case, but I was carrying so much other stuff, I didn't. I arrived for my appointment a few minutes early. They didn't say they don't see my reservation so I thought I was good. No. Weirdest makeup artist ever. Kept reminding me "this is just a 30". Yes I know. Just eyes. I'm not paying for makeup to smear all over a mask. Then no bag hook under the make up table as there was at the two other Sephora's I got the same service at. And oh no don't put your coat and bag on the empty chair. And don't move the chair closer to the mirror. She was so weird and unwelcoming. At the end, there was time and I asked her to clean up my eyebrows. Comb it and fill it in a little. My eyebrows don't need much. I didn't need to tell the other two artists to do it. Make up does not look finished if brows don't look neat. This is logic. She told me eyebrows aren't part of the feature focus for eyes service. I didn't see it written anywhere and I'm not asking to wax or shape. Comb and fill in a little. In the end she did it and it took like 2-3 minutes. In the end, I only liked the makeup with a filter. Thankfully, i am almost never in that area. I'll stick to Manhattan. If this was my first experience, I'd never bother getting make up services done at Sephora again. read more

Employees are not good. Didn't feel welcome at this particular location, and honestly think race plays a factor unfortunately. Being followed around, employees scowling at me... Sad that 2019 is almost over and some people still can't get their act together. read more

Okay so I went to this Sephora didn't like it all I asked this lady if I can get a sample she said I can only get one when I've been to other ones that give three samples and I always spend money in Sephora read more

Before I begin, let me say that I have a few friends who work for Sephora and I myself have worked retail (not for this company). That being said I know how stressful a retail environment can be. This location is usually packed (as is the rest of the mall). Many of the employees here always looked stressed and as though they are obviously being grabbed and pulled at multiple ends from a plethora of people. They wear walkie headsets and I've heard them being called and paged while trying to help me. This doesn't seem to be an easy job, and it doesn't seem to help when so many people rate them solely on their stress. From my personal experience, this is the best Sephora I have been to. Even though it is high volume, whenever I have asked for help and waited patiently, I have received the help I've asked for and had all my questions and concerns addressed. Though the staff has been juggling multiple patrons when helping me on multiple occasions , they've always made some solid recommendations and been very knowledgable. I can remember at least 4 occasions where though the store and staff were swamped, the associate helping me took their time out to test products I inquired about on me, give me some great tips, and very nicely answer any and all questions I've had. I'm giving 4 stars instead of 5 because I have had a few slightly unpleasant interactions here...but in the end there's been more good than not. This location (albeit smaller than stand alone city locations) also has some items I can only find here. For all those complaining about not finding the right foundation, concealer, or powder for your face, try asking for a Sephora Color IQ (Pantone) match. They literally hold a computerized wand to three different places on your face and neck and your color IQ # populates. You can search Sephora's website with your custom number, and every foundation, concealer, and coverup that is perfect for your skin populates. This eliminates the need for asking an associate for help in finding the right shade every time, can get you out of the store quicker, and will help you play with products until you find what's right for you. Don't forget as well that you can always ask for samples and they have a very lenient return policy (that you shouldn't abuse)....I didn't get to VIB Rouge for nothing :) read more

I walked in and saw plenty of employees standing around braiding their hair BUT NO greeting! I made a return and the sephora employee asked me for my beauty insider card which I found odd because I've made numerous returns and i've never been asked for the card. Then I ask her why is that and her reply "to scan it" with an eye roll. What a a GENIUS she is! Obviously, I saw her scan the card that does not answer the question! So I dumb down the question specifically- WHAT is the point of scanning it because apparently she doesn't understand!!! Then she says, "even if you don't have your sephora card the rewards are deducted with returns." Of course, I elaborated the response since speaking to her is like pulling teeth. I just asked a SIMPLE question. Do yourself + Sephora the favor and answer without an ATTITUDE and exaggerated eye roll!!! Cannot deal with RUDENESS....!!!! read more

Id rather shoot myself in the a#% then step back into this sephora. The Security guard walks around and gawks at everyone as if he's going to tackle them The workers make up doesn't even look nice, extremely drag so i barely want their opinion but in general they don't help they aren't friendly they don't even know brand shades I remember asking which foundations were cool in the armani luminous silk and the girl literally gathered every employee in there and asked them... EVEN THEN NO ANSWER omg. they were like try 25 or .75 or .00 like really??? THATS THE ONLY 3 UNDERTONES anyhow they suck take your business to jc pennys sephora read more

Usually come here for returns. I prefer to buy things online, because there is too much in store, and at least with the online store, I can read the reviews and usually find what I need. I will say that when I come here, there always seems to be a large amount of staff, with workers moving around back and forth. Especially during the holidays, there were a ton of workers on the floor. It's not a particularly large store either, so at the height of the weekend or holidays, with shoppers, it could be a competitive mad house. I actually appreciate no one here was overly aggressive. I don't want to enter a store and be bombarded by five girls asking if I need help when I haven't even had a chance to do a quick perusal. I think it sometimes has the opposite effect and chases customers out. So far, the cashiers are efficient and helpful when processing a return. They don't fight you on it, but ask questions about whether it was defective or used. read more

Reading these other reviews I sighed in relief because I'm not alone in my feelings towards this Sephora. Clueless employees and lack of stock is one thing but I will not tolerate blatant rudeness and disrespect from the employees here. I came in today looking for the Anastasia Contour Kit. The first employee I asked was clueless and said she didnt know but pointed me to the Anastasia section-ok, fine. When I didn't see it I asked a second SA the same thin black girl with a long fake weave and a septum ring who rudely replied "NO! We don't have THAT" When I asked if they had it at Sephora JCP (spoiler alert they did) she also said "NO!" and sashayed away- any decent employee would of looked it up but not this character. Save yourself some aggravation and go to the Sephora JCP in the mall. read more

Charnelle was so helpful! We were greeted right away very politely. She made sure we found what we were looking for. Thank you! read more

SEPHORA - Skin Care Near Me - Elmhurst, New York

See all

This Sephora is one of my favorite ones to go to believe or not! Every time I have come here I always had a good visit. I have gone too so many Sephora because I'm a huge make The customer service here is AMAZING. Going to Sephora of course you may have to wait a little to get help because it's always super busy but they at least notice if your waiting and just tell you give me a few minutes. That's how it should be. They are stocked really well! Also know if you don't see it there just ask someone because chances are they have it in the draw. I always enjoy coming here. read more

This is quite possibly the most rude Sephora I have ever been to in my life. I went inside the Sephora with the intention of switching my NARS concealer for something that didn't settle into the fine lines underneath my eyes and had higher coverage. The sales associate had the worst attitude in the entire world. (And I'm not hard to please when it comes to customer service, I've worked retail, I know people have long days and are entitled to being annoyed every once in s while) but this girl was beyond reluctant. She tested some concealer underneath my eyes and couldn't get the right shade so I gave up and said I would just stick to to my regular concealer. I asked for help regarding the Anastasia Brow Wiz and asked the girl again and she rolled her eyes and told me she couldn't help me. This location is needs new associates. Take your business elsewhere. read more

I went in and was greeted by Azra who offered to help me. I needed to update some of my make up and if it weren't for her I wouldn't have been able to buy everything. Looking at so many products you get lost and end up frustrated, not if you have Azra with you. Shes so sweet! This is the first time in a while that I have enjoyed my shopping experience at Sephora. I can't wait to go back. read more

So I stopped in this Sephora earlier today at the mall because I had to go to Apple. The male clerk who was restocking the perfume section had such a BAD ATTITUDE and only about 2 customers was in the store.... I generally order from Sephora but just wanted to check out some new scents. So they have some new vitkor and Rolf perfumes so I asked him was these new and which fragrance was in a particular box, yes I could of read it but I like the insight sometimes the clerks can give me. He was just like it's right there... like what??!!. So I said I'm just gonna leave him alone and just left. FYI I just came from 42nd st Sephora like last week and purchased 3 perfumes and was thinking about getting Si or the flower bomb. There customer service was superb compared to this one. That rep assisted me told me about the scents and actually got me to purchase scents I never thought of, even there new oils or mixed fragrances. I hate to use the race card but sometimes I think it has to do with that unfortunately. ‍‍ read more

Andrea is the best . First time in my life someone was so helpful in Sephora . First time in my life I liked someone so much . She helped me to pick up make up I love from Givenchy read more

I went to that store twice to shop for makeup. What disappointment I had in both occasions with the customer service given to me....ZERO. While I was looking for what I wanted, the associates were chatting and having a good time without even noticing my presence. No help was offered at any time that I passed by them about 5 times...While I was leaving the store I said to them: "thank you for your help" which a girl answered back: " you're welcome"... Definitely not getting back there... read more

I went for a full-makeover for a party I had that evening. The person that helped me was named Lulu and she was absolutely amazing! She walked me through everything that was about to happen and asked me enough questions to make sure I got what I wanted. She was delicate and the makeup was absolutely stunning. She is seriously talented! I went December 5th around 1-2pm. Thank you again Lulu read more

In dire need of training. Subpar products. No one knows anything. I asked for samples and they didn't have plastic bags. Not a good look Sephora . read more

This review is for the main store in the mall. If I could give zero stars I would. Another.collosal disappointment. Bad attitude, entitled behavior, lack of product knowledge, poor stock of the most popular trends of the season, zero help to customers who were visibly lost and would have appreciated help. I am not sure where the rule is written where Sephora employees feel the need to be absolutely clueless to obvious colors and rude or seem like they are going out of their way to assist customers. But they sure do it well. In my evaluation of this location I asked multiple employees the same question and got a rainbow collection of answers which were all wrong. The most popular on trends lipstick and shadow colors are continuously out of stock in EVERY brand line. No one seems to think that's odd? Shipments come in twice a week how is this possible? Out of the 8 employees on the floor, 2 behind the register, and the manager on duty not one person informed me of the order online in the store policy. This policy states that if a product is not in the store a Sephora employee can place the order online it delivers in 3 business days and shipping charges are free. Again stellar knowledge Queens Cntr. In the time that I spent in the store in Queens going nowhere I could have hopped an express train to the city at any midtown location got my product and returned back to my home in Queens. As much as I love my outer borough, Sephora in Forest Hills and Queens Center Mall fails to provide ANY level of service to its customers. SHAME ON YOU. read more

I'm surprised at the negative reviews for this location lol. I went in today for the first time, I didn't even know there was a new sephora at QCM. I asked a sales associate if she was free to help and she was and she totally did. She helped me choose two essentials for my freelance makeup kit (sephora brand eyebrow kit and Laura Mercier contour kit) and she was very nice and insightful about things, even gave me some tips. The cashier was sweet too. I'd return here, why not. read more

Stop cutting corners, go to Bloomingdales or Nordstrom and sit at the makeup counter with someone that specializes in the makeup you want, then if you want to go back to the Sephora and make your purchase to get your points towards VIB. You won't have to deal with any of the workers there, but be warned horrible customer service at this Sephora read more

They charged me two state taxes on one receipt. I called sephora to see what was going on and they simply said we can't do anything you need to go back to the store and figure it out. I'm pretty sure there is some sort of fraud involved in charging two different NY state sales tax on one purchase and they don't seem to be too concerned. I dont think I'll be comfortable purchasing anything in sephora without checking every single number on that receipt. read more

I had a great experience last week at this location Lulu & Cheyenne were very friendly and knowledgeable.

This Sephora location opened a few months ago. It is rather small for the location and is always packed, but I always get a greeting from the crew and customer service when looking for a product that I can't find. I returned an item that purchased at another location without a problem. Keep up the good work. Only 4 stars, because you need to expand PRONTO read more

I love Sephora, however at this location the staff is terrible. I went in the store ready and willing to invest in make up needed for contouring. Was not acknowledged as a customer. I'd rather go all the way to Manhattan to the Times Square location, the service there is always on point. read more

I walked in here on Saturday looking to buy several eye liners. I asked an employee to help me search, she's responds with saying that she cant and radios for someone else. I wait twenty minutes and no one shows. I go back to the same employee and she claims that someone came and couldn't find me. Then she directs me to the wrong place to go find eyeliner. Meanwhile there are a group of employees standing in the back chit chatting WTF. I make a third attempt to get help and that person gives me a dirty look and still doesn't answer my question. These people are rude and unprofessional. It was insane!! I was trying to spend a minimim of fifteen minutes and walk out with several eye liners. I will be looking to make purchases from sephora competition from now on. read more

Came here with a friend who needed a new makeup regiment. Waited 20 minutes for someone to help us. And the young woman was completely useless. Was flipping through products on her iPad. Thanks, I can see them in the store. How about some recommendations for a quick morning routine? Absolute waste of time. Left and went to the 71st street location. read more

I should've read other people's review and just gone to another Sephora. It is seriously the worst Sephora I've been too. There were associates standing around doing nothing and didn't even acknowledge the customers. I know Sephora can get pretty chaotic at times, but if there's a customer right next to you at least try greeting them. On top of that, no one knows anything at this store and have serious attitude problems!! Especially if you're returning something, they look at you like you've committed a crime. Unless you know exactly what you want, you should just make the effort and go to any other Sephora store. read more