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    SEPHORA

    2.5 (68 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Sephora
    Freeyah-Knycky C.

    I'd forgotten about this Sephora as it's sort of hidden inside JC Penney. During the weekday it was super quiet. There appear to be associates only in fragrance but I don't mind because I'm here for samplessss. My three. However, this branch doesn't allow three so I took my time and selected one. The lady that attended to me was nice and so too the other staff member I saw. I've never been here during their busy time so I don't know what the temperature is like at those times. Overall, not as busy and energetic as I'm accustomed to experiencing with Sephoras. It's like they took on the persona of auntie JC Penney. It was a good experience though. The End.

    Inside Queens Center Mall
    Tina C.

    Beauty can enhance one's confidence as well as the perception for image. The image this Sephora projects is non-existent and invisible for customer service skills. It was an impulse purchase for light purple eyeshadow to add to my selection of eyeshadow colors. However, I did not know what brand name or shade of purple works best for my skin tone as I was hoping for a Sephora associate suggestion/recommendation but there were no associate available to seek assistance. It was bustling busy with associates giving free makeup trials to sell their products. The security guard outsourced for hire appears disgruntled and fends rude scowl look at customers who enter/exit the premise. After walking the aisles without aim or any cosmetic knowledge I've lost interest altogether and opt to make my way immediately home. This Sephora sits inside Queens Center Mall. "Look right through me, walk right by me and never know I'm there..." -- "Mister Cellophane" - Amos Hart from Broadway musical "Chicago" "Fuggetaboutit" Sephora!! -- Johnny Depp in "Donnie Brasco" 2005

    When you snag the last one in-store. (update dec 25th: IT WAS ALREADY USED WHEN I GIFTED IT - AVOID THE SAME EMBARRASSMENT. DON'T SHOP HERE)
    Carina C.

    Wow, this place is complete garbage in terms of Sephora. The staff is nice compared to most Sephoras, but this place makes my skin crawl. I bought a lip balm here a few days ago so I could give it as a gift. The sales associate was really nice and found me the product in-store after I showed him a picture on my phone. He said: "Oh wow, you are lucky this is the last one." Little did I know that the lip balm was already USED. Can you believe that? I AM INCREDULOUS. One of those ratchet "customers" definitely shoved its FILTHY finger in that Korres lip balm then put it back. DO YOU KNOW HOW EMBARRASSING IT IS TO GIVE A GIFT TO SOMEONE - AND IT'S FREAKING USED? Yeah, I seriously hope not, because that turned this into a hella embarrassing Christmas. Check if whatever you are buying is actually closed and brand new. THIS SEPHORA RUINED MY CHRISTMAS. Too many obnoxious customers. The staff seems to try, but they don't stand a chance when they are swarmed by ratchetness. SO, SO DAMN AWFUL. MOST DISGUSTING SEPHORA EVER.

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    2 years ago

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    9 months ago

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    11 years ago

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    8 years ago

    I had a great experience last week at this location Lulu & Cheyenne were very friendly and knowledgeable.

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    9 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    This joint is always jumping, what with being located right smack in the middle of Queens Center Mall and all.

    Mentioned in 7 reviews

    Read more highlights

    Sandra Velandia - This is my skin maybe 80% healed. It was so much worse.

    Sandra Velandia

    (50 reviews)

    $$

    Forest Hills

    A wonderful gem in Forest Hills! Great skincare services and other treatments…read more They take time in identifying your skincare concerns and offer so many treatments that are tailored to your needs. Good service and relaxing vibes. They use great quality products (BR, AB, SBS). The results and the experience match the pricing of the services. They also recommend skincare products as well.

    I want to update my review because I want to provide a fuller picture of my experience since this…read moreoccurrence. For the record, I have not been asked, pressured, or bribed to update my review, I just feel it's fair to share how my experience has changed. Since then, I've been to several other facial places and estheticians, and none have compared to the quality of facials I've had at Sandra. It is undeniable that every esthetician on this team (including the one I had the negative experience with) is exceptional at giving facials. And, overtime, the positive experiences have accumulated and outweighed the negative one. Recently, I had a skin analysis with Sandra herself. She was detailed, patient, and answered every single one of my (many) questions. The products she recommended have genuinely transformed my skin -- I trust her recommendations and trust her with my skin (huge deal for me!) and am planning on doing some more intense treatments with her. Shoutout to the entire team for also remaining professional and kind to me, even though everyone clearly knows Im the one who wrote the controversial review.

    SEPHORA - skincare - Updated May 2026

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