I hate going to the mall. I like that this Sephora location allows one to pop in the front entrance of South Coast and avoid the rest of the craziness. Excellent customer service. Always friendly, helpful and knowledgeable. Typically well stocked. read more

Omg, you guys should look for A.J when you come over here to do full make up. She takes her time and do everything for you to make you completely W.O.W..... in speechless with her. read more

This company has lost my business. I intend to let everyone know not to order on line. My niece was placing an order and the sale never went through however they put a hold on her funds at the bank. Sephora corporate was so rude to her.. The person on the phone refused to put her through to s manager and said he had others in the cue and hung up. I would encourage you to think twice before ever giving this company any business.? read more

Kristina L. is AMAZING! My mom had questions about concealers and she gave such good advice. She matched my mom's skin and gave my mom a sample of the concealer. My mom noticed that she had on the perfect winged eyeliner and complimented her. Kristina was so sweet and was nice enough to offer to show my mom how to perfect the winged eyeliner look! She was friendly, knowledgeable, and professional! We were so impressed by her. She showed my mom how to do the eyeliner and even gave my mom some blush, bronzer, and highlight for extra pizazz! I would highly recommend Kristina L. and I will definitely be coming back to see her next time! Thanks Kristina for making our day! You're the best! read more

While my friend and I were waiting in line to get into Sephora last weekend, we were greeted by extremely kind Sephora employees who politely directed us toward the line. They even gave us free samples while we were waiting in line! When we got into the store, we were greeted immediately by an employee who asked us if we needed any help finding items. She definitely helped us have a more efficient shopping experience. At the hair section, I was helped by Victoria, who was extremely kind, patient, and informative. I was looking for a new shampoo that would help with my oily hair and sensitive scalp. She guided me through the brand and product that would work best for my scalp, and she gave me tips on how to shampoo my hair for healthier growth. She also has used the hair product she was telling me about, so I was able to ask if the product has an oily residue after rinsing. She was so helpful, and so were all the employees I met that day! read more

Got my makeup done at the south coast plaza location by Cecilia and was so happy with her work! Not only did the makeup last all day and night but also received tons of compliments. Thanks for putting your skills at work! read more

Just had the best experience at Any makeup store I've ever been to. I had a travel issue with my credit card and had to call the bank and one of their employees, Roxanne, was very patient and courteous with me and my friend and made us feel really welcome and appreciated as customers and I will definitely return based on the impeccable service I experienced today. read more

Ramsey is a rockstar!! My mom and I came in today and he helped us restock our favorite lipsticks and primers! We also picked up a few more goodies and racked up our points! He's helpful, knowledgeable, and funny!!! Great job Sephora for adding him to your team!!!!! read more

Wow! Lan was amazing! She found my taste in smell immediately. Even my difficult friends' taste in smell. Hire more people like her! I felt like I was in willie wonka's chocolate factory for scents. Thank you again. I'm coming back to buy more! read more

As soon as I entered the store, I was greeted by Dre. I told her I needed help putting on lashes, and she said no problem. However, another consultant said that all the makeup artists who could help me were on break and wouldn't be back for 45 minutes. I was really disappointed since I had been in meetings all day and was on my way to a concert and needed just a little lift. So I thought I would purchase the lashes and try and put them on myself, even though I knew I would have trouble putting them on. At that time, I was really frustrated and not happy with the store. However, as I was standing in line to make the purchase, Dre found me and said she could help me. She told me she had found someone to take her spot so she could help me. I was so touched by her level of customer service. Not only did Dre go out of her way to help me, she also gave me really good tips on how to accentuate my makeup. Dre turned what would have been a huge disappointment into a five-star experience. read more

I've been looking for a new perfume and was testing many different scents. I couldn't find any coffee beans to help clear my nose so I asked one of the sales girls standing near by where they were. She said they didn't have any. having such a huge scent wall you'd think they would have a couple containers. So casually talking with her I said bummer I wish u had some it really helps. And she told me to smell my armpit. ew, gross no thanks! she said we tell everyone that now cuz it works. Umm.... no. Get some coffee beans sephora! read more

I absolutely love this place! Only problem, is that it is way too packed on weekends. Customer Service is horrible though, at least the times I always go no one even bothers to ask if I need help. Sephora needs to train their employees to be more helpful and courteous in stead of standing around or pretending to do something. read more

I've been shopping at Sephora since they incarnated into the United States. My first Sephora was the three level one in San Francisco. Skincare or "Well Being" was on the third level, bottom floor, very cozy and professional, this I will never forget. Top floor was all cosmetics or "Color" as it was once known. Right smacked in the middle at street level entrance was Fragrance. There was an escalator and elevator that took me to and fro, from level to level. Sephora San Francisco. The second one became a favorite due to its locality as I live in Southern California. It was in Allure magazine, this specific Sephora. There used to be a "Fragrance Organ." Yes. A Fragrance Organ. I used to shop here when it was downstairs right in front of the carousel, a few doors shy of Gap Kids. That's how long I've been shopping at Sephora. Way before the rewards and freebies. There are the oldschool Sephoranites and then there are the others who caught on a bit later. And of course new fans that are generated daily due to the fact that Sephora has grown exponentially. There was a magical thing about exclusivity before Sephoras were poppin' up on every corner. Many things have changed, obviously, since then. However, Sephora South Coast Plaza will always have my heart. The makeup artist named Luis Najar has provided exemplary service since I shopped at the Sephora in the very late nineties. I remember him wearing what the employees called a "costume" that was a suit-like thing that zipped up. Years come and go and Luis Najar is still the number one person to visit at this Sephora. He knows what's up as he's O.G., and cares greatly about his customers, or as Sephora has since coined, "clients." Luis. An exceptional artist, now known as the PBA or Product Beauty Advisor. Basically it means that he's extremely well versed in "Well Being" or Skincare, "Color" or Makeup Artistry, and Fragrance. He is only available by appointment so you gotta call ahead to get a piece of him and his precious time and trust me...he's worth it. He "gets it" and knows what's up, what you need, what is best, and listens with great patience. The million and one changes that have happened to Sephoras have been almighty and great. The one thing I'm not too fond of is the Makeup Forever "boutique" that's situated inside of this Sephora. A bit on the snobby side, always pushing their brand, and taking away from the spirit of Sephora. I love the products but the service can be much better and tailored to customer. It's almost an ostracized part of Sephora and seems disconnected. When I buy a product that's Makeup Forever, I check out in the "regular" line. The cashiers on staff are super nice and I'd rather them bag up my goods than the snobs who are looking to sell their wares at Makeup Forever. Selling is different from servicing. When one services well, the products will sell. Sephora South Coast Plaza...it's been a pleasure watching you blossom and grow from the yesteryears of being in Allure magazine in the late nineties. Fast forward fifteen years later and here we all are...Sephoranites. Sephorians. Sephora. Changing the face of cosmetics retail in less than two decades. Happiest Birthday to you. And I miss that cumbersome Fragrance Organ for some reason! Funny and nostalgic at the same time. read more

Found the sales girls very helpful but the check out is all f***** up its very confusing they don't have a designated checkout line and the checkout people are very rude. Was going to purchase an Urban Decay item, but left and walked over to Macy's and bought it there. Actually got it for a lesser price. read more

The nicest, most patient and attentive staff. They genuinely want to ensure that you have a product that suits what your skin, your likes or what your clients really need. They're really honest, super informative and make you feel appreciated and wanted. That's really sweet. :) read more

the best customer service on everyone no matter what the customer's need is. Thank you so much ALISSA for helping me and Sephora

1st off let me start by saying this is the second incident I've had at Sephora... NEVER SHOPPING AT THIS SEPHORA EVER AGAIN!! I went in Saturday night around 6pm to exchange a foundation because the one they previously gave me was too dark. When I was going to pay I specifically told the cashier Jessica that I got the foundation on sale and I was just exchanging the color... original foundation costs $55+ and I got it for about $46...so I got another foundation and decided to also purchase a bronzer $30... she then tells me my total was $41 so I asked her why if the foundation was already paid for and I was only paying for the bronzer? She said it was $41 because of taxes . I get out of the store and I checked my receipt because it did not make sense that I was paying $10 in taxes on a $30 purchase... I went back to the store because of course the cashier did not give me the sale price since she was lazy and wanted to go home on time!!! I then had to explain to 3 different employees what the cashier had done because they did not get the fact that I got the foundation on sale and she overcharged for about $6 (gave me the foundation full price + the bronzer)... I left that place in tears (anger) not to mention one of the employees kept making comments like "she only overcharged you by $6" or tried explaining their return policy with "apples and apples, oranges and oranges" like if I'm a kid... I understand they're tired and want to go home on time but if she was too lazy to help me I could've waited for someone else. I left that place like an hour later smh on Sephoras employees and management!!!! read more

Terrible service. I waited and waited for someone to help me. There were several ladies talking amongst themselves and looked right at me and they never helped me. Then I asked for help and that person said she couldn't help because she had an appointment but would find me someone. Never happened. Very disappointed. It is my birthday and I was looking to treat myself to something different. read more

Prior to today I only purchased my makeup from Sephora, which is a lot of makeup because of the industry I work in, and always highly recommended Sephora to others for one reason in particular. Buying expensive makeup is a risk because you have no idea how you'll like it until you wear it- a few times given it will hold up differently on a 12 hour work day vs a 1 hour photo shoot. Sephora had an amazing policy of being able to return makeup less than 50% used if it didn't work for you. Today, I went in to return an eyeshadow palette bought 3 weeks ago with 12 shades and only 2 touched, and still significantly more than 85% of the shadow left. On the receipt it showed the shadow was purchased with more than $500 of other products and the employee stated they no longer do returns of used products. So FYI the amazing policy that used to make Sephora my go to is no longer and you should make sure you have used the product before or buy elsewhere before purchasing. read more

I love this Sephora - they have such a good selection and everyone is so helpful. Their return policy is great, as well. I don't like to return things - but when it comes to cosmetics sometimes you just have to (especially if it causes skin irritation). They are also very helpful with finding the right make-up colors for your skin tone. read more

It's sad when you get better service at Chanel, Louis Vuitton, Gucci, and Forever 21. I showed up on a weekday around 10:30am so they were not busy, to say the least. I had to flag down an associate and ask for help, to which I was told that someone would be right with me. After waiting for another 7-8 minutes with no help, all while a couple associates looked over at me but did not come over to help, I left. It was disappointing to say the least, but I'd rather spend my money elsewhere where staff isn't so rude. read more

Usually I don't write reviews on chain stores, but I've had such a problem with Sephora (both the store and corporate offices) that I felt the need to write a review about this. I purchased a curling iron in-store for $130. I didn't like it so went to return it the next day, but didn't have my receipt. The employee told me that since I used my Beauty Insider account, I could go online and access my purchases, print it out, and bring it to the store to get cash back. First of all, I couldn't log into my Sephora account, so I called Sephora the first time to figure this out, and asked if printing the purchases would allow me to get cash back. I was told YES. The next day, the purchases page wouldn't load, so I called the 877 number again, was walked through the process, and again was told YES, this is how you can get cash back. Therefore, I printed out my trusty page with all my Sephora purchases and took it to the store. At the store, they refused to give me cash back because they said they had never heard of this method, etc. The store manager called the 877 number who confirmed what I had said. However, both the corporate office and in-store employee said they had no way of tracking my purchase so they only gave me store credit. WHY was I told by 4 different Sephora employees to print out my purchases and that this would work to get a refund??? This is very bad customer service, especially for a $130 product that I returned in perfect condition the very next day. I've always had good experiences with Sephora, but this confusion was beyond annoying and frustrating as I'm very busy and don't have time to be running back and forth between Sephora stores and calling their corporate office to get clarification on something they told me. read more

I literally only made a Yelp account to leave this review because I was just do disappointed!! Customer service is the worst, the workers were really rude to me and not helpful at all. I asked a worker for their opinion on a concealer I was interested in and the worker looked at me like I was an idiot, and another worker wasn't helpful at all, I asked her where to find something and she was rude and said "don't ask me, I'm off right now" which I understand, she doesn't want to help a customer during her off time but she could have at least pointed in the direction the product was in. Very bad customer service read more

I will never ever shop at Sephora again because of how i was being mistreated. The people that worked at the Costa Mesa location were very unprofessional including the district manager. I was not greeted, the girls were too busy chatting up a storm, and they were pre occupied with trying makeup on themselves. They made me feel very uncomfortable by watching and stalking me when there were plenty of other customers shopping as well. One girl kept giving me dirty looks and was too busy gossipping about customers to her coworker and walked by me quoting "i hope the customers leave me alone." Excuse me? So does Sephora not train their employees in customer service or ethics? I noticed a woman holding her baby with one arm and a makeup basket with the other. Her basket dropped and rather than helping her the employee took her time coming over and was more concerned with their inventory being damaged. I asked for corporates number and the manager told his employee not to give it to me. I used to be a loyal customer that spent well over $300.00 But now i choose to buy Chanel cosmetics instead. read more

Worst sephora ever. Most of the sephora girls are extremely rude. I went in one day after school because I needed my face makeup touched up before a last minute interview. First person I was going to ask was too busy gossiping with her co-worker to even acknowledge me so I went to someone else that was stocking the perfume I politely asked for help and she rolled her eyes because I interrupted her for a second and asked someone on her walkie talkie to come over to assist me so a third person comes over to help me and I ask her if she could please touch up my make up because I had a last minute interview and I didn't want to have blotchy foundation or blush since I had been at school all day she quickly said no she couldn't do that I then added that I was in the VIB Rouge and she still said "no" (as a VIB rouge member your suppose to get lots of perks. Getting your makeup done without having to spend the min $50 and being invited to events. I haven't been invited to anything and I am almost always treated VERY RUDELY) anyways she walked away without saying anything so I followed her and she went to her manager her manager said "no we can't do that" at this point I'm reaching my limit and I asked her "what do you mean you guys can't do that I'm in the VIB rouge" she replies with attitude "sorry I didn't know let me see" I was so mad that she had attitude, she was the manager, and I then had to prove that I wasn't lying about my status. I showed her my phone with my VIB rouge account and I tell her even if I wasn't a VIB rouge member how do you know I wouldn't pay $50 to get it done? She ignored my question and found me a makeup artist to help me. In comes Melanie, she was so nice it was so refreshing after my 15-20 min ordeal with horrible sephora employees. I told her my situation about my interview and how I was in a bit of a time crunch. I asked her if it would be faster if I told her what I already used she sweetly said "yeah you can but I already know what I want to put on you" I told her ok go for it. She literally took 5 no more than 10 min just to fix my foundation and blush. I told her I was going to go back and purchase the dolce and gabbana foundation she put on me but honestly after my interview that went so well I didn't want to step foot in that sephora because I knew it would ruin my mood. I truly hate going to this sephora but unfortunately I go to school across the street and this sephora has a lot more things other sephoras don't have. Such a shame because I spend so much money there I would really love to take my business to another location and the VIB status is all bologna. Hope they change their attitudes I may appear young but my money is just as green as someone who is older and looks more established. read more

I have been to this sephora MANY times and have always been blown away by the customer service. Every time I've gone in, no matter what I am looking for, I ALWAYS get helped. Every employee I talked to was on their game and actually wanted to help me. Ive walked up to an employee in the makeup section asking about skincare and they instantly found someone to help me in that department. Today I had my first mini makeover and I was BLOWN away. This gorgeous young woman (who I believe was named Amanda) took me step by step on how I should do my brows and took the time to explain proper techniques to make my brows the best they could be. She took her time and actually made sure I left the store knowing what i needed to know to repeat the steps at home. She didn't push xyz product saying I should use this other product over what I already owned. I LOVE this Sephora!!!!!! ALSO: Take advantage of how they will give you samples for almost anything. Ive used it to test out foundations, cleansers, toners, and masks. I found my favorite face mask (Peter Thomas Roth Irish Moor Mud) through a sample. Upfront paying $50 for a face mask is insane. The woman who was helping me gave me enough little pods of the mask to span multiple uses so I actually got to see the impact. I would 10/10 recommend doing this for some pricy items just to make sure they're worth your $$$$ and won't just sit and collect dust. read more

I went to the South Coast Sephora location to get my makeup done for a party sometime in October and it was awesome. However, the deal to get your make-up done is to buy a $50 gift card. So the service is free, BUT they make sure you're really committed to buying products from the store in the near future. I understand it's a business and they need to make money somehow, especially with their makeup artists, but still... But I will say this, my girl made the $50 gift card all worth while cause I came out looking fabulous. I wish I could remember her name! Anyway, she did a spectacular job on my eyes. For the life of me I can't remember what brands of eyeshadows she used, but I looked like a sparkly goddess afterward. She also used Laura Mercier liquid foundation on my face and it made my complexion look pristine. She gave me the look I was going for and it only took about 30 min or so. She also gave me some helpful makeup tips throughout the process. So if you're looking to get your makeup done for a special event, wedding, school dance, etc. I'd recommend going here. read more

I always visit Sephora and normally come out satisfied. But not this time. This review is for an employee named America. She was ringing me up for a moisturizer i bought that came up to 36.72 . I told her ''I have change one sec'' and even made sure she heard me by using a louder tone and I also had my wallet on the counter to show her the coins I was placing down. America sees this but didn't care and then slaps down more change for me anyways RIGHT on top of the group of change I was putting down, pushes it to me and rudely says ''uh sorry. Closed my register!'' She immediately walked away without saying bye or thanks like all the other great associates have been doing. So there I was, left to embarrass myself as there was so much change to pick up. Even my friend that was waiting behind me witnessed it and asked me ''what's her problem?'' Because she noticed America just leaving me hanging there with no good bye or thanks or even eye contact. Normally I wouldn't get angry over something so trivial, but the way she handled it and told me the registers closed was soo rude and full of sass. I wish I was exaggerating the case but never have I met such an unprofessional worker at a prestigious mall like this. I understand it was busy in Sephora at that time but I kid you not , all over America's face and vibe says ''I really don't want to be here'' I hope my message will get to management or something, because I've been a firm believer in your great staff until now. read more

Went there today to pick up a new foundation and had the best customer service from Danielle. The moment I saw her she smiled and offered me help. She was patient while helping me with my color match. Afterwards, she noticed I was looking at a few different eyeliners and approached me with her option of the best eyeliner (Smashbox). OMG!!! She was soooo right!!!! When I got back to the office I had to try it to be sure and she was completely right! No smudging or smearing. It was been intact on my waterline for hours! I have oily skin as well and this eyeliner is incredible. She made my experience great and honestly, I hope she's there every time because she has great customer service! Thank you for making my day Danielle! read more

So, you have to buy a gift card to get the cute wallet give away. My granddaughter bought a $10 giftcard with cash. They didn't give her a receipt just the wallet thing and the gift card envelope. When asked about the card they say they have to see if the register is over by $10 and need to check the camera footage. If the employees just want to charge customers for the freebie, then why say there would be a gift card, no questions would be asked and they could pocket the $10, just saying... read more

dig this place when shoppin for my chick (when she's nice that is, ha).....tha girls that work here are all hotties an cool ta chat with ! my fav is the "cotton candy" lip glass by hard candy ! ya will love this on your girl guys ! read more

I really want to like this store but the rudeness of the store associates make me run away. There are other places I can get what I need without the attitude. read more

I love this store and it's products but the sales people not really,,, I visited on August 27th and I bought a few stuff however at the cashier register while I paid for my 2 products the total amount of my purchase was $43 so I gave the sales lady a $100 bill her name was AMERICA by the way while I was paying I received the phone call and got my change which was $43 YEEES $43 instead of $56 dollars the sales lady AMERICA kept on insisitng that she put the reciept in my shopping bag although I didn't want to... so I told her I prefer it in-hand and right then I knew something was wrong! how come the products I bought were worth $43 and I was getting back $43 out of $100. I stepped aside and confronted her saying HEY how come you gave me back the same amount of money. First thing I noticed was her face where she got shocked that I actually asked for the rest of my money... which ONLY proves to me that she was being snobby and trying to steal from me. Just because a person dresses well and wears branded clothing IT doesn't give her the right to think that we don't care about our money!!!!!!! she tried denying it so I shoved the receipt in her face & told her I wasn't lying! and luckily that day I didn't have cash with except the $100 bill that I paid with so to my luck I opened my wallet and showed her the change she gave me back and of course her face had changed 180 degrees! when she found out she hadn't fooled me. OF COURSE she gave me back the rest of the change and she apologised by giving a reason -sorry it's been too crowded(LIAR it's a Wednesday the place was empty)- That was a very unpleasant experience for me & I would never go back to that place! TIP: Count your change & ASK FOR YOUR RECEIPT TO BE HANDED TO YOU..NOT FOR IT TO BE IN YOUR SHOPPING BAG read more

Came in with one purpose... then ended up with some extra goodies. After several failed attempts to achieve the perfect brows it was time to consult the experts on how to accomplish this. The young gentleman which stopped to write my name down on the list to wait on a makeup artists consultation was very enthusiastic, he gave great service to everyone which asked him questions. The brand which most caught my attention was the Anastasia Beverly Hills. Several people have given it great reviews, I had the pencil not too long ago which I loved it has a brush on the opposite end. My entire life I've been a MAC girl, now that has changed. The older I get the better makeup I discover, MAC is only a huge name, there are better products out there you just have to ask. Anyways, the young lady which assisted me in achieving the perfect brow look was a total doll! She used the pencil on one brow while trying the pomade on the other. She explained bit by bit as she demonstrated what she was doing. Ended up going with brush #12 in addition to the pomade. It really gave me that awesome point while keeping those brows natural looking. Also made the choice to go with the Kat Von D black tattoo liner (It is so black! So easy to apply!) also the Makeup forever white liner which was perfectly white! The only thing I did not like is that they were out of stock for the brush #12, the they tried to place an order for it which ended up a fail since you must pay card ONLY! So no orders can be placed if you pay cash! Luckily there is a Sephora in Metro Pointe which I ran to in 5 minutes! It was 8:45PM, they close at 9PM, there was no way I was going to wait on this purchase! Needed it in my life NOW! Other than that, everything else was AWESOME! read more

Really helpful staff that know exactly what you are looking for and can help you comparison shop easily.

I went on a busy Friday afternoon and needed a tough tattoo cover up. Stephanie P. was incredibly patient and helpful, testing a number of options, and showing me different techniques. Then, to make sure all of my questions were answered, she followed up with help from a special effects make up artist from NARS. They both gave me product information, and incredibly helpful techniques to allow the cover up to be as easy to do, seamless, and last all day. I could NOT be more grateful! The customer care was absolutely ABOVE AND BEYOND. ABOVE AND BEYOND! read more

Just another Sephora with sub par customer service. This one for some reason reminds me of Ulta. if you need help, you have to ask for it. they wont come to you. some of the workers were friendly but some just saw me and then looked away continuing at their conversation. didnt buy anything from this location. they dont deserve my service. read more

Cova is your girl! If you have sensitive skin, Cova is THE ingredient guru! She took the time to help me find a foundation stick with ingredients that wont make me breakout. She even taught me about ingredients that I did not know would cause irritation. Thanks Cova! read more

I love the experience today at Sephora. I generally give great review if I get great personal service and that's exactly what I got today. AMANDA from Hourglass was terrific. Very knowledge and patient and showed me products best for me. She took her time and did my face and she didn't rush. I am sold on the products she recommended and will be back. read more

STOP! THERE IS A woman with black hair, tattoos, and sometimes glasses at the makeup forever bar is awful she used old and dirty brushes on my skin. I broke out the next day! Im not talking about one zit, but twenty! I am 17 and ive never had acne until now. read more