I'm here every week and by far Courtney in skin care is amazing. She's always happy and always helpful. She loves to chat but it's refreshing since some people who work there seemed annoyed when helping but she gets excited to help. You can tell she likes working there. Thanks Courtney for all your wonderful help. Also the Glam Glo Rep was so amazing last weekend. He helped us with more than just Glam Glo. He use to work at Sephora so he was full of tins of useful info about multiple lines. Sorry I forgot your name! read more

I love this Sephora. If you need honest opinion and full customer satisfaction then ask for Ann. She is polite, knowledgeable and not pushy at all. I am a regular shopper here but I have yet to meet someone like her. read more

Service here is amazing. I usually find the service at certain location is terrible but I came during rush hour around 4pm and they helped me gather everything I needed, answered my question and helped me pick out colors suitable for me! I'd definitely go back read more

I had Roger was my make up artist. He was amazing and professional. Everything was a beyond exceptional experience.

I felt completely profiled in this store. Employees kept following me around and made it very obvious that they found me suspicious. If you folks think I'm actually stealing, then at least be less obvious about it, I was the only young hispanic girl in the store. I left with just the bare minimum that I needed even though I was down to buy more. Sadly this is not the first time this has happened at this location. Not interested in shopping here anymore tbh. read more

I'm a Sephora Rouge member (second year in a row) and love love love my Sephora experiences. I've actually been to Sephoras in three different states and I've only been going to Sephora for a year. I understand there are a lot of complaints about this store, so let me break it down for you as to what is great and not so great about this place. What this place is GREAT for: 1. Customized make over. Because I'm a Rouge member, I get these for free. These girls know how to get to me! They are very good about introducing me to new makeup and skincare (sneaky!). I've not had a bad makeover at this place, and I've been made over by at least 5 different ladies here. I think the trick is to be VERY SPECIFIC as to what you want. I've done natural makeup here, one that is a throw back to classic 60s Hollywood, a vivid colorful 80s look, etc. My girl is Dre, and lately I discovered Nas. They're both exceptional artists and I highly recommend both of them. Taylor is also very friendly and very good at putting things on. 2. Checking out high end products: if I want to check out something in person, this store will have it. Every time. 3. Convenient location. Personally, I think the South Coast Plaza mall is a MAD HOUSE, so I love the fact that this place is RIGHT by an entrance right by the valet (hello!). If you want to get in and out, this is a great Sephora to go to. What this place is NOT GREAT for: 4. I've had a couple of experiences where I didn't feel like I was treated with the upmost respect. Which is HILARIOUS to me because I'm a Rouge member that goes in a lot and they KNOW THIS. Straight up snooty. But it's hit or miss - it's only a small handful of folks, and not most of the ladies and gents that work there. 5. Getting individualized attention unless you have an appointment, especially when it's crazy busy (don't go in Friday or Saturday evenings unless you like being stepped on by other shoppers and tripping over others). It's a madhouse in there!!! My girl, Dre told me they're relocating the store to a bigger space (it's already huge - they're going to double it). I have no idea when they're doing this, but it's good and bad. I shop almost exclusively online. I don't think you should be buying things you haven't tried out at the stores any way. Try it on, leave it on the whole day, see what it does for you. Ask for samples. Be greedy. Because this stuff is going on your FACE and you should be sure before you put down $50 for that face cream or palette. read more

It's worth the walk over the bridge to the Sephora located in Crystal Court portion of South Coast Plaza than to shop at this location. Customer service is horrible here. I asked an employee if they can check to see if a certain shade I needed was available at the other location since it was out of stock here and instead of taking the time to help me she tells me that the location I wanted to check didn't sell what I was looking for, which would have been fine except that I knew for a fact that the location does sell it because I've purchased it there before. She was persistent so I just ended up leaving annoyed. It would be nice if the people who should know actually know their information or at least double check before stating otherwise. read more

I am frustrated withSephora, their make up employees need to be better trained. I have been color mapped for foundation so many times and the color is way off. I might as well pick the color myself instead of wasting my time waiting for someone who doesn't know what she's a doing. read more

Cecila is amazing !!! She gave me a makeover and did exactly what I wanted !!!! I went to a concert and I came home to my makeup still fresh. I didn't want to wash my face because I loved my makeup so much . This Sephora is huge I was so overwhelmed when I walked in !! But every single employee was so nice and welcoming read more

This location inside the South Coast Plaza Mall is pretty large and has a nice selection of cosmetics and skin care. I went on a Friday afternoon and it was very crowded but the cashier line went pretty fast. However, I asked this girl standing near the perfume station if I could have a sample of a perfume and she looked very annoyed at me and said yeah sure. It's not like she was busy, she was literally just standing there and she didn't even ask me which perfume I wanted, I had to lead her to the perfume. Sephora, you should teach your employees how to provide good customer service. read more

Beyond amazing experience especially since it was my first return to the store in such a long time. The assistance and care I received from the staff here exceeded expectations and made me fall in love with make up all over again. The sincere generosity and effort from Lorna and Megan H. that I received from this Sephora makes me want to revisit the store again. I learned a lot from the tips and tricks that were shared and felt very welcomed because of these ladies, so thank you for hiring such a wonderful staff that treats customers with such quality care! read more

brenda is amazing!! I requested her on a whim and she listened to exactly what I wanted and it was perfect. my makeup lasted all night too which is impossible normally!! will def go back to her read more

1/5 because it costs a star to leave a review. They sell you a sample set of fragrances with a voucher that states you can redeem the fragrance you like. You go to redeem the fragrance and they do not carry it in store; you can't redeem the voucher online. Too bad for you. Then you're told a manager will come see you to explain; the manager cowers, does not show up, and sends the same employee back to confirm: too bad for you. In order to refund voucher you need each sample piece which were obviously used to determine which fragrance you liked, before redeeming the voucher. So you're forced to redeem for a product you do not like, or they absorb your money without returning the funds. It's a shame.... UPDATE: as the Bristol location was no help, I called another location. Not only were they a help but they had the product that Bristol said they do no carry. Apparently you do not need to be customer centric or solve any problems to be employed here read more

I love Sephora one of my favorite places to shop. You have it all! . I buy a lot of different brands that you carry so I shop here a lot great verity with all high end brands my kind of store. I love it. However, your mirror-testing-supply stations are ALWAYS out of tissue, makeup remover, alcohol wipes etc. plus they are a mess. I like to try new brands, new colors and its frustrating that the stations are most often empty of tissue, alcohol, make up remover and or cotton rounds. I spend ALOT of money over the years and the prices are very high. I would hope that your customers are appreciated better with clean and fully stocked stations. I would think it is more cost effective to have supplies tested first instead of a customer just buying it later to return it all due to no testing area supplies. read more

I am super picky...color...texture...everything has to be just right. Amina was so patient and helpful. I think we went through the entire store to find the perfect products since I refuse to settle for 2nd best. Awesome customer service! Will be back read more

Best Sephora store ever! I just love them. Everyone is always soo helpful. I bring all of my friends and family to this branch and I'm always so pleased with how they treat EVERYONE. Thank you for being such a fabulous store, with such caring staff. I appreciate you all! read more

Amazing time yesterday while I got the Perk facial! I had Kassa doing my facial and we asked for her specifically because my mom had her do her facial the day before. She was so helpful with everything from asking all the right questions and asked me frequently if I felt okay and if I had any questions. Kassa knew so much about skin thankfully! She gave me good recommendations on skin products for my skin type as well as makeup for what I'm trying to look for this summer. She also sent me an email listing everything she used on my skin and all the information I needed for the questions I asked. Definitely recommend this facial! It was so hydrating and left my skin feeling so smooth and Kassa even matched my skin to a CC cream I've been wanting to try. read more

Was helped by a hardworking blonde lady cashier on fri @ noon. She had stars as a part of her eye makeup ANYWAYS although it was pretty busy she took her time to make sure everything was okay with my purchase and she triple checked everything before I left. I have never gotten that kind of customer service before at a Sephora. Thank you!!!!! Also this location is mostly stocked on everything. This is my fav Sephora and i am willing to drive the extra miles for it. read more

Why is this happening to me and what am I doing here!!! I am not a beauty regiment type of gal. I don't like anything that has to do with makeup but I realize as we get older as women we must all take care of our skin, our face to be exact. Our face must be well take care of so that we all look fab in our older years! So with a couple of hours to kill before my friend headed back to Portland. We came to Sephora since she had a few things to buy. I not knowing I would actually be leaving the store with product happily walked in with her. My BFF used to model in Japan and still looks beautiful and youthful. She has always taken care of her skin and had been dropping hints about certain products that I should try. So she was giddy that we were here. I must say the staff here are very knowledgeable of the brands and products they carry and the have a humungo selection of stuff. Even a section where you can go get a makeover and learn tips on how to make your face up. I have always had problems with acne and blemish's from acne. As we were looking around we finally asked a lady and she recommended the Ole Henriksen line for oily/blemish prone skin. Again I never follow a regiment. For me it was wash my face and go. I sometime used toner and cream but it was never on a regular basis. So as we were talking about the product they both kept asking if I could commit to 2 months of this regiment of wash, toner and cream. Yes I can do 2 month so I bought the starter to kit. Well I thought we were done but wait I was wrong. I was also encouraged to get a BB. Hmm no not a BB like you would use in a BB gun but a beauty balm. I had no idea what this was but learned that it's like a type of foundation that aims to cover blemishes, offer good coverage, and blend imperceptibly onto the skin with a satiny finish. Yup I can see why I needed this. So after a good hour plus in the store we were done. Never did I imagine buying over $100 of beauty stuff. Damn it "D" for tricking me into this place! Since then I have come back to purchase a mineral vail from Bare essentials. Definitely sign up for their awards program so you can get a free gift on your birthday, email exclusives and you can also rack up 1points for every dollar you spent and get free gifts for every 100 or 500 points you earn. Mind ~ Oh what is all this girly stuff in here! Mind ~ What your giving them 5 stars! read more

This review is for a lady who works there. She's pretty round and Mexican I believe. I briefly came up to her and asked for a sample of Nars foundation because I like to try out foundations to see if I break out, etc before buying later on. She gave me the most NASTIEST looks ever. BITCH. It wasn't just a glance either, She kept glaring back at me and my purse for some goddamn reason. I'm sorry but did you leave the house today with something up your arse?! It's like she believed I'm stealing or something because I'm asking for a goddamn sample. Sephora, train your workers to be nice and helpful please. read more

Somewhat crowded but boy the selections are great! Sales folk are quite helpful although a bit pretentious, but hey, helpful is good.

I've been shopping at Sephora from the very beginning, and ordering from them online as well. I have acquired so much makeup, perfume, and body care items from here over the years, and I still love them to death. I can't go here too often, because it is way too dangerous for my wallet. Here are some of the things I like best about Sephora: - the HUGE selection. They have almost every middle to high-end makeup line available anywhere (with the snobby exception of Chanel) and several lines are exclusive to Sephora only, such as Make Up For Ever, Illamasqua, Tarina Tarantino, and Tokidoki. Yes, the items here can get pricey, but sometimes it's worth it when you find the perfect, black-shimmer, non-smudging eyeliner (Make Up For Ever Aqua Eyes). - the customer service. Sure, not all locations have the best employees, but in general I have always had great experiences with helpful Sephora ladies. They often have people who specialize in one area of the store (i.e. facial products, etc or just specific brands) and that's when you get the most information on products. They're usually great about designing a custom beauty regimen for you, if you want. And they encourage you to try stuff and play with the makeup, yay! - Return policy. Sephora stands behind their products, pretty much no matter what. They take the online purchase returns too. Buy it, try it, don't like it? Return it. Enough said. - SAMPLES! I don't know if everybody knows this, but you can get samples of just about anything at Sephora. If you see a new product advertised but are either worried about wasting your money on something you don't like, or you have sensitive skin like me and reactions are a real concern, ask the Sephora people for a sample. They will either have prepackaged trial sizes from the manufacturer or they will make one for you. This is super-handy when buying things like fragrances and you want your guy (or girl) to give the stamp of approval before buying. They even give you nice little spritzer vials! Not all locations are as wonderful, but I have shopped at this one several times. Be sure to get free goodies with your purchases online as well. Sephora also does really nice catalogues, especially during the holidays, when they have limited edition gift sets and such. So if you're a guy, this is an excellent spot for gift shopping. If you're a woman and haven't been to a Sephora yet, I am a little sad for you. read more

I shopped here at an off peak time. The employees were so helpful and friendly. I was afraid they wouldn't have some items I'd seen on their website but they did. The beauty insider birthday gift with purchase is pretty cool - 3 smaller sizes of their best selling lipglosses. I'll definitely return at an off peak time. read more

I used to be a HUGE fan of Sephora before it started reminding me of the Victoria's Secret Annual Bra Sale (the bad, messy, crowded, and annoying part of it). The Sephora in Nice, France, sooo saved my life when I found myself without toner or face moisturizer while backpacking through Europe. So much, that I've been an instant fan ever since. But when it comes down to it, you gotta love the 100's of women barging up and down the aisles, rubbing the makeup all over their faces, and spreading God knows what type of germs - not that I'm a germ-o-phobe, but if you've been in there lately and seen how clean they keep the displays, you might be a little hesitant to sample the merchandise without donning gloves and/or Lysol disinfectant spray. I've slowly begun to realize why they chose to offer customers the chance to apply their own makeup there. It takes the burden off of them to provide any sort of semblance of customer service, PLUS allows their sales people to be ignorant about the product. The last 2 times I went in there asking for recommendations on different sorts of under eye creams and moisturizers, and low and behold, the girl just gives me a blank stare and points me in the general direction of the back of the store. And who wants to wait in that long line? It never occurred to me that having 4 registers in existence only means that 1 has an actual live person on it. And this seems to apply to all hours of the day too! Ugh, go there knowing EXACTLY what you need, go get it during a week night when no one is there, and immediately leave without touching any of the makeup samples for fear of contracting a staph infection. Overall, there's better (and cleaner) places to get the same goods. I try and avoid this place at all costs. read more

Sephora is a grown woman's candy store - spend too long in there, and you'll need a combination of emotional therapy, financial consultation, rehab, and/or a career in crazy makeup. Honestly, who doesn't love Sephora? I don't know, but if the South Coast branch of Sephora is the standard for all Sephoras, I'd have to give it a two - definitely nothing more. Sure, just like any other fabulous Sephora, there are aisles and aisles and displays and displays and boxes and boxes of just really really cool stuff organized by brand. It's a sweet place to spend an hour, or even a whole day. So what's the problem with THIS PARTICULAR Sephora? The shitty sales staff. Sure, they're friendly, sure they're nice... but honestly, they have NO CLUE what they're doing. When I first walked in, two salespeople were standing at the doorway. This is customary - they are there to greet you and handle your every need. Unfortunately, these two were so busy talking to each other while leaning on the Bare Escentuals display that they didn't even notice the three of us walking in. One friend went to pick up some Shiseido stuff for her mother and was told that they didn't carry Shiseido. Bulldoody! We wandered over to the perfume displays and were debating which ones we should buy when the salesperson comes RUNNING back to my friend. "Did you mean the skincare or the cosmetics?" "I told you.. the skincare." "Oh, we have that in the back. It's my first day. I don't know where anything is." What the hell. The manager let you loose on the floor without any product/store training? Friend went to go grab the lotions while I picked out a perfume. Then I decided that I wanted to go get a tube of O-Gloss. I couldn't decide if I wanted the O-Gloss or the Smurfette mood gloss, so I asked a sales person for the price of the O-Gloss. I'd just get whichever was cheaper. "Oh um. I have no idea. You should go look at the display." What the hell? I decided on neither, but did decide to go get a new mascara. I'd been looking at the new Givenchy round tipped mascara, so I went to find a sales person to help me find the product. I circled the large store three times before I finally came across a free salesperson. Where did all the employees go? Was everyone taking a lunch break or something? The chick I finally hunted down didn't even help me out. She just said, "It's kinda cool." Then she chucked it into my basket and then just turned and walked away. Do these girls work on no commission? Because they obviously have no interest in satisfying their customers! Sheesh. You'd think the girls at South Coast Sephora are a bit more customer savvy than their counterparts at Cerritos Mall. Too bad they're not. Someone hand these girls a training manual! read more

Ok, so I am a certified Cosmetics Whore...yes, it's true...3 full train cases and counting... but when it comes to Sephora -- I will stick with the online version over a visit to South Coast - ANY DAY. See... I prefer the simple things in life... happiness, laughter, JOY... therefore it is important that I limit my conversations with lobotomized, rude bitches to no more than 5 per month. See, I do sales, too.... and one of the Basic Rules of sales is to be passionate about what you are selling. When you work retail, you should understand and know what you are selling.... That is, unless you work at the South Coast Sephora...and then I suppose the motto is 'Be a Crabby Bitch.' There has been more than one occasion when either I or someone I was with had a question about a product or line.... And have been met with Duh-like stares or rudeness. Please, is it THAT out of the question to want to talk cosmetics with someone that Actually Gets It...? -- not someone that spent two semesters at the Inland Empire Beauty School before dropping out and getting lucky enough to land a retail job selling cosmetics cause they like "sparkly" stuff. Unfortunately, it seems many of the "sales associates" are either too disgruntled too even feign a hello... (maybe they beat them with synthetic brushes...or force them to wear mismatched gloss and rouge when they don't meet quota....) or even WORSE - they put on a facade that they actually Have a Clue as to the products their shucking and have No Clue At All, leaving thousands of women to question "WTF did I just buy?" Shockingly I had the misfortunate experience of asking one Crabby Puss about a product they were out of stock of, only to be treated more rudely then imagined... "Excuse me, I'm looking for this amazing brush cleaner. I buy it here all the time..." "WE DON'T CARRY THAT." "Umm... actually, I have bought it here at least half a dozen times...Would you mind actually checking the computer for me?" Grunt. Moan. Roll of Eyes. "WE DON'T CARRY IT." "Umm...ok." I found what I was looking for after hunting for about 20 minutes and when I made my purchase found out Ms We Don't Carry That was a "Manager." Yikes. Apparently standards are low at the South Coast Sephora. Here's an idea: Customer Service has you feeling blue? GET A DIFFERENT JOB. Can't turn that frown upside down? GET A DIFFERENT JOB. Don't like retail? GET A DIFFERENT JOB. Or take Xanax. I'll take my order and my samples, without a side of Attitude and stick to ordering online. read more

One of the worst Sephora stores out there. It's a shame that they're located in a destination mall, because they create such a horrible atmosphere. I've had multiple experiences with crappy attitudes and whatnot, but today just cut the rope. I walked in, (not looking as sophisticated and fancy as the workers' expectations would be, but oh well) and by at least four workers standing at the entrance. They saw me, but did not make an effort to greet me. It always happens when I walk in. Is there a certain look I have to achieve to get some acknowledgment? Am I suppose to be adorned in fur coats or something? I browse around and stop to grab a box of foundation. The one I was looking for was not in the shelves so I kept looking around. There are workers constantly walking or standing around, getting paid to breathe, and not actually helping others. One worker looked me right in the eyes but did not offer her assistance. Do I have to start juggling or battle a bull to get some attention or somethin? I continued to rummage, (unorganizing the boxes because they deserve it honestly sorry not sorry) trying to look for the product. I walked around, looking for assistance, and had eye contact with the same worker but did not get any offer for some help. Were you just hired to create oxygen for others and give dirty looks? Guess so. So I decided to give up on looking for help and just opened one of the drawers that holds all the products and found what I was looking for. It wasn't even difficult for me to do and I wouldn't understand how a worker can't even offer their assistance. Pathetic personalities I must say. Lastly, I stood in the line waiting to pay. One worker (using a mobile) asks if I'm paying with credit or cash, and I answer specifically with debit. Her response? "No can't do that." And walks away. Welp, with my AWESOME experiences with such NON FRIENDLY service and unkind people, I'll be sure to pay a visit again! When they start hiring folks with dignity and formality, that is . read more

I love getting my makeup done here! Dre is such a talented artist. She does my make so great that I request her everytime!

One-stop shopping...I'll take it! I love the various promotional events and appreciate the energy that comes along with that. I absolutely LOVE makeup and am constantly searching for that new excitingly unique product that's out and Sephora oftentimes has it. On this visit, I purchased the following: -Lancome Cils Booster XL Excellent product to create long, thick lashes. A great, and less expensive, alternative to lash extensions. -Guerlain Terracotta Loose Powder Kohl LIner I have allergies and had always had difficulty keeping the liner along the waterline. This is the first product to stay ALL day! The applicator threw me at first, but I checked out the website tutorials and, with a bit of practice, have mastered the technique. -Nars Foundation Powder Ok, I had been a Laura Mercier fan for the past 8 years. Unfortunately, product formulations changed forcing me to look elsewhere. It's always been challenging finding that "perfect" match for my skin tone (Puerto Rican w/olive undertones). Long story short, I am sooo impressed and excited to have discovered the Nars line--LOVE IT! -John Varvatos Aftershave Gel (for the husband) His input, "Feels good, not too sticky, and I like the subtle fragrance". 4 stars for inconsistency in the staff's knowledge of products. They have a fantastic website and offer many "freebies" with each order. If you're a VIB (incentive program), there are even more opportunities. read more

VIB ROUGE who will no longer be shopping at this store. I received several things during the holidays which I tried and returned since they broke me out. I went here to exchange it and was pleasantly surprised that they now offer SKII which I was planning on buying in exchange. That's when it went all wrong with one of the managers accusing me of trying to exchange an empty product for something else. She later realized after obtaining the same product that the vacuum sealed bottle was not empty but simply light to begin with but instead of apologizing she just approved the transaction and walked away. If your managers treat your best customers like thieves I cannot imagine how they treat everyone else. read more

As a female, I am genetically hardwired to love makeup, much as men are wired for cars. Well, wait..now what happens if you're a girl and you and change your own flat? *looks around* nobody? Just me? Okay.. Umm..anywwhhoo.. so back to Sephora. AKA one of my favorite places eva!! (^_^) Sephora, MAC, Melt, Sugar Pill.. I freaking love makeup, I really do. But I am soo busy with school and work 90% of the time, I don't even bother those days. But when I get my weekend, it's ON! Literally, the makeup is on haha. I've been a loyal customer of Sephora since about 8th grade..that was in 2002. Fast forward to 2015, and I love having whatever I might need at my fingertips! Sephora allows me to do just that. Also, being a part of their free Beauty Insider rewards program is awesome! For every $1 spent you earn a point. Redeem at 100 or 500 points! Spend enough, and you get a different "label" on your Beauty Insider account. $500 in a year for VIB, $1000 for VIB Rouge. And those come with their own perks as well., I love that your rewards status is good until the end of the following year! This particular Sephora is a flagship store, so it's got a LOT. But weirdly, it's not as large as you would think. Or maybe it's because they're always super crowded, so it feels like that? Huh, not sure. Never been when it isn't full of like-minded women haha. Anyhow, they have so many brands it's crazy. This isn't Ulta, so it is high end brands only. Meaning NARS, Too Faced, Urban Decay, Benfit, Bare Minerals etc and then a few high end hair products/brands as well. Most display ends are stocked with applicators to use on the testers, which is where I get in trouble because I'm like "oohh, aahhh, shiny..ooh matte!" Yeah, and then my little basket is stocked with a ton of things I really probably don't need, or won't even use because I just liked the package it came in haha! Everything is relatively easy to access, except during the holidays when it's a madhouse. The sales associates here are hit and miss. I went in a few times to get assistance with a product I had bought, and literally went 4 different times. 4 different sales associates assisted me each time, and none of them did the application the same way. Eventually I did end up stopping by a different location and finally got the help I was seeking. I've had a a few great girls, including a Canadian gal, Camille, I think? It's been a few months since I saw her, but she was fabulous! If you're not makeup obssessed, don't fret! Sephora could still be your favorite store. Perfumes, skin care items, hair care (shampoo/conditioners/products) and basically every kind of beauty tool you might possibly need! Makeup brushes, cleansers, holders, travel sized items..they have it all (^_^) Checking out is a little hassle because it's kind of in the middle of the store, so when it's crowded, you have to squeeze through people to get to where you wanted. Which is really the downside to this location in particular. If the line really bugged me, I'd go across the street to the other location but it's smaller. This location usually has everything I need in stock, and are rarely low or out of anything. Plus, I love how you can get all kinds of fun samples of new products you want to try! As much as I love Sephora, it's hard to love how busy this location always is. read more

I hate going to malls, so when the gf said she needed to buy some eye liner for her mom, I was like ehhhh but I went anyway since it was going to be a quick. We walk in and my clock is ticking....The gf asks some lady about some liquid black eyeliner...Immediately I knew she did not know if she had the answer to the gfs questions as she talked into her headset, proceeded to look around the make up area, only to bring her to a pencil section. No real help at all... So the gf ends back up at the eyeliner section, she attempts to ask another lady..She looked lost in her own little world. Cracked out maybe? To make the best of the situation, I was sniffing out the cologne testers. The gf then says forget it...we walk out empty handed.. I just wasted 10-15 minutes of my life. read more

By far, thee BEST Sephora I've been to yet! They even have a little extension of their store specially for their Make Up Forever line! This location is probably the biggest I've been to yet. I was so overwhelmed to see their endless variety of other brands! I think I almost died from all the excitement. It can get pretty crowded at this location - probably because they have a never-ending supply. But I would definitely, definitely love to come back here again! read more

I've been to a few Sephora's here and there. Of course they are all different, but I must say this is one of the better Sephora's I've seen. The selection of products they offer are great. I stopped in to grab a few things for a friend and of course myself. The selection of Anastasia products were pretty good. I picked up a brow pencil and brow definer for her. I was looking for a few travel items as I'm going to Hawaii soon, unfortunately they didn't have what I needed available. I picked up some essentials for myself. I got the first aid facial cleanser and exfoliate which are both great products so far. I'm really picky with my face as anyone is so I'm always looking for new products. While I was here I also picked up a ysl lippie and a cute bag that I can just throw my products in. The employees here were all really friendly. There was always someone willing to help! This will definitely be my go to Sephora. read more

This is one of the better Sephora's I have been to in California. They always seem to have those essential and hot items that are sold out in all other locations. Whenever I have gone, I notice they have a good amount of items like Becca's Champagne Pop highlighter as well as KVD's Lolita liquid lipsticks that are nowhere to be seen in most other Sephora stores and online. Another big highlight of this store is that their employees are extremely helpful in making sure that you are able to find the things that you need or to make suggestions about better products that you can get in the same category that you're looking for. Both their male and female associates and artists are fantastic in helping customers find items in the cosmetics, hair, skin, and even men's skincare sections. The fact that they are so knowledgeable is a big plus because it's easy to get lost in a store with so many different brands, items, and shades. My main complaint about this store is that some of the brands are scattered in a seemingly unorganized way. Most Sephora stores, for example, have makeup brands in one corner, hair in another corner, skin in yet another corner, and so on. This store is similar but some of the brands are all the way in one side of the store and the others are on the total other side. Also, usually the Sephora exclusive brands are usually put in close proximity to one another but this store isn't like that. Another issue is that since this is one of the only Sephora stores in OC (not counting the other one in the same mall), it gets super crowded; yet the the store space doesn't seem to have been designed for such lines and crowds, leading to some slight claustrophobia. I still love this store and do recommend it to anybody who has an interest in high quality beauty and skincare products and services. read more

I'm only giving five stars to the super sweet and extremely helpful sales person that helped me yesterday. There's a big difference in my skin color wintertime versus summertime so I was browsing around in the Make Up Forever section. Andrea took the time to really match the foundation exactly to my coloring. Since she took her time in helping me, it so happened that we realized that my face is actually two shades. She explained that itmeans I have natural contouring which explains why I always have the crappiest time trying to match a foundation shade. Basically my forehead, jawline, and chin are a darker color while my cheeks are significantly lighter so to have only one shade of foundation on looks off. No one's ever noticed that about my skin or they just didn't bother telling me. The best part was that even though she took her time in helping me out, she was still efficient and I was in and out in less than fifteen minutes. I hope this location hires more people like her! read more

All the employees stand around and talk to each other, I was apparently put on a "list" to wait to be color matched for foundation, I waited 30 minutes before finally grabbing a shade that I color matched myself. read more

This is by far the worst Sephora I've ever been to - and I've done my share of makeup shopping in several cities/counties/states. For a store at such a large mall, you'd expect their selection to be great - but somehow, inventory seems low to nonexistent more often than I'd prefer. I sometimes end up with the last item of what I was searching for - usually the box is crushed and torn with a missing color label or something, but the sales associates always insist that the product itself is fine. Speaking of whom, Sephora seems to consistently hire the least helpful sales associates they possibly can, with minimal knowledge of the products - but they can read. Case in point, I once asked about a certain product, and the girl's response was to look at the product display, and read off of it word for word. So much for expertise. Another time, I was inquiring about the differences between two brands of the same product, and the response I got was "it's just preference". Clearly a very helpful response to assist me in my decision. After far too long of enduring this, I decided to just buy all my makeup at department store counters, or Sephora's online store - cause hey, the beauty reviews on the website are exponentially more helpful than the sales associates, who I've since deemed as purely ornamental. As an added bonus, ordering online tends to get you a better bonus/sample selection than you'd get in store. read more

This is a total bummer because I love Sephora, but like...this store just can't seem to get it together. The second to last time I was here, they were out of like EVERYTHING related to lipstick. Literally every specific lipstick I was looking for was out of stock. But...no big deal, it's annoying but it happens. This last time I went in, totally sucked! I bought a few things including a NARS Cruella lipstick and waited in a pretty long line to purchase everything. The girl who was helping me was not very nice at all, barely looked at me, helped a customer on the phone while I was standing in front of her and was just in a seemingly huge rush. So I get back to my car and was stoked to put on my new Cruella lips and THERE WAS NO LIPSTICK IN THE BOX! Thank God I was only in my car. So I went back in, waited in a long line and by chance had the same girl help me out. I could've been trippen but she definitely seemed like she was skeptical as if I had stolen it. Finally she let me trade for a new one and never even bothered to apologize. So...I guess I'll just avoid this Sephora from now on. I spend way too much at Sephora to have someone make me feel like I'm stealing a lipstick. (Not in a pretentious way, in a 'I go in for one thing and come out with 5 things' kind of way. read more

Some of the employees should really be educated on such basics as where their salary is coming from. Seems like these days there's just too many divas handling a cash register. read more