Erica does a great job with my lashes! When I came in the first time she listened to me and…read moreexplained to me why/what she was doing to try to help with the issues I had been having, she's one of the most knowledgeable lash techs I've worked with. I've been having great retention and lots of compliments!

Erica you very nice and I really like your professionalism when it comes to your business and…read moreknowledge. The problem is that your lash artistry is not good (hence the rating). this is not based o. personality but performance. Love you girl, extensions are not your thing I tried twice the first time very unhappy went back years later and still unhappy. wish you the best

My buddy recommended them when I had issues at a (horrible and unprofessional) place I was going to…read moreand I've been going to The Lash Boutique for almost two years. Heather is AMAZING! I always look and feel like a million bucks when I leave. I would recommend Heather to anyone. She is truly talented and a very kind person. The new location is super cute. Very clean, girly and relaxing.

I was a biweekly customer for lash extensions for several months. I was not impressed by the length…read moreof time the lashes remained in tact yet, kept trying. I was then recommended for a brow tint and "laminate". It destroyed my otherwise healthy and thick eyebrows. I called to inform the owner and was told, "Pethaps the solution was left on too long". No solution or service recovery was offered. I don't do business with owners who don't mind their clients having a negative experience that takes months for nature to make whole.

So my favorite, trusted brow bar person left this location, and I was hesitant to try the…read morereplacement. I tried her (K.C.) today, and I am very pleased with the results. She was personable and professional. I did have to wait 5 mins., even though I had an appointment. Also, she did not say anything about the wait (thus one less star). Overall, very happy!

Went in today for the first time and had my brows done by Shelly. First of all, she was amazing…read more She went through the entire process with me step by step and showed me what she was doing every step of the way. She was also incredibly friendly and personable. When she was finished, my brows looked AMAZING. I don't think anyone has ever done such a good job. She was also able to help me with product for my eyes and brows to keep me looking polished. The price was comparable to other salons and with the personal attention I felt like I got more value. I will absolutely go back; in fact, I have an appointment in four weeks. :)

Absolutely my favorite beauty supply in Cincinnati! It's organized, well lit, well stocked, and the…read morestaff is friendly and helpful. I cannot recommend this place enough.

Same shitty service it's a shame they have so much of a selection so it's worth a try but don't…read moreset the bar too high

Place does OK work for cheap, but the wait is crazy long. There's only ever one person working and…read moredoesn't matter if the customer is getting quick threading or longer brow tint/lash extension service. Place needs better line management for sure. Several times I've just walked out bc they can't work through the line in under 20 min.

This woman and my brows…read more.. I'm truly concerned about what I'm going to do if I ever move away from this neighborhood. It has literally taken over a decade to find someone consistent AND GOOD. Communication is key, and Nital never disappoints when I make even the slightest comment about what I'd like to see done differently. Le sigh.

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

I got my first ever massage today as a gift from my husband. I chose those place because it was the…read moreclosest to my home with good reviews that wouldn't make me deal with going into Cincinnati. Unfortunately for me, my massage had to be rescheduled twice due to masseuse being sick. Despite being told less than 24 hours before the massage... twice... the discount they gave me as an apology was only 10% (they charge you 50% if you cancel less than 24 hours ahead of your scheduled massage). I wasn't expecting a 50% discount or anything... but if would have been nicer if it was close to 20% since I had to rearrange childcare twice. The masseuse went over the basics with me at the start of the massage and I decided to sort of let her lead as I had no idea what I didn't like or what to expect. I'm not sure what's normal, but most of the massage was pretty good. I did think too much time was spent massaging my head, too much time fiddling with hot towels, and sometimes I couldn't tell what she was doing for short periods of time (since there was no massaging going on). The thing that I disliked the most was that the 90 minute massage seemed to be 90 minutes minus the six minutes she had spent going over some basic info at the start. Which again, not sure if that's normal but it seemed a bit odd to me to include that in the massage time. Overall, it felt nice but I also felt that some of the massage time was wasted on massaging places that didn't really need it like my arms. Not sure if I'll be back but at least I'll be able to give more direction if I do.

Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got…read moremassages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops!

I wanted to surprise my partner with a couple's massage. I looked around Cincinnati and found that…read moremassage studios that offer massages for two are surprisingly rare, so I was fairly happy to see that Mitchell's Salon & Day Spa provided them for a reasonable price. The booking process was certainly interesting. In order to schedule a couple's massage, you have to purchase a gift card and then call to schedule. You cannot purchase a massage directly through the website- you must buy a gift card, as that is the only option Mitchell's offers to book a massage for two. This is not clearly delineated on the website, but after I managed to purchase my gift card and call in, the woman I spoke to on the phone was very polite and helpful. She took my gift card number and told me she applied it to the massage, so all I had to do was show up hand in hand with my partner. It does seem like their schedule books quickly, so I would definitely plan a little further ahead if I were to come here again- which I won't, and I'm getting ready to explain why. When my partner and I arrived to check in, front desk was not knowledgeable about what they were doing. The receptionist in training (as it said on her name tag), led me to the locker room and pointed out where I should go once I had changed, but failed to do the same for my partner, who had never been to a spa before and was unsure of the protocol. I should also note that front desk never once asked either of us for payment. The massages themselves were wonderful- Julie and Toni were our masseuses, and it was a heavenly experience. They were super polite and very talented. No complaints on that front. What I DID have an issue with was being called the morning after my massage telling me that I hadn't yet paid, despite being told upon booking that I didn't have to worry about paying and never once being asked for payment during the actual appointment. But I have a gift card, so whatever. No big deal, right? Wrong. I gave the lady who called my gift card code- only for her to tell me I owed another $13 on top of the gift card balance. $13! I've already paid $200.51 PLUS a 25% tip for each masseuse. What could I possibly owe thirteen dollars for? We didn't add any extras to our massage. The receptionist tells me that the $13 is to cover taxes. Now I'm irritated because you have called me at work and interrupted my day to try and pry another $13 out of me for taxes, when I have never ONCE in my life had to pay taxes on top of a gift card. If Mitchell's requires you to pay extra taxes, then they should INCLUDE THAT IN THE PRICE OF THE GIFT CARD. It was so unprofessional and frankly just irritating that this is an issue. Imagine if you got a massage gift card for someone and they show up thinking everything is covered, only to be extorted for more cash once the gift card has been applied. A salon of this price and size should not be nickel and diming like this. It's pathetic and embarrassing to treat your customers this way. This customer service experience has been incredibly disappointing, frustrating, and just all around awful. Needless to say I will not be returning. I simply cannot believe that after paying $200.51 plus tip, Mitchell's has the gall to come after me for taxes on top of a gift card where taxes should have been factored into the original price of the card. I mean really and truly, what the heck? Update: I spent my break looking at their website and calling. Their website states that tax is included in the price of the gift card, so I was able to get the surcharge comped after speaking to receptionist. She told me that one of the masseuses is at a "higher level" and that means that they charge more for tax? Whatever, I'm just glad that they took care of it. They asked if I wanted to tip (after I had already tipped, lol). Still won't be back but my opinion of their customer service has increased ever so slightly. Bottom line: massages here are amazing. Customer service, not so much.

When I walked in, I was immediately asked to take my shoes off and put on a mask. Getting your…read morelashes done is already an uncomfortable experience and she did not help make it any more comfortable. The glue smell was so strong and my lashes were being pulled the entire time. Once my lashes were done, they looked good but looks can really be deceiving... After a day they felt so heavy and started coming off. The lash quality was so poor and she applied lashes that were stuck together instead of individual lashes. This I did not notice until they started coming off. They were wonky after just 2 days and I had to get them removed 5 days after getting them done to avoid my natural lashes getting completely ruined...

Very great service! Shalonda talked me through it and got me to laugh even though I was very…read morenervous getting my first Brazilian wax.