Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got massages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops! read more

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I wanted to surprise my partner with a couple's massage. I looked around Cincinnati and found that massage studios that offer massages for two are surprisingly rare, so I was fairly happy to see that Mitchell's Salon & Day Spa provided them for a reasonable price. The booking process was certainly interesting. In order to schedule a couple's massage, you have to purchase a gift card and then call to schedule. You cannot purchase a massage directly through the website- you must buy a gift card, as that is the only option Mitchell's offers to book a massage for two. This is not clearly delineated on the website, but after I managed to purchase my gift card and call in, the woman I spoke to on the phone was very polite and helpful. She took my gift card number and told me she applied it to the massage, so all I had to do was show up hand in hand with my partner. It does seem like their schedule books quickly, so I would definitely plan a little further ahead if I were to come here again- which I won't, and I'm getting ready to explain why. When my partner and I arrived to check in, front desk was not knowledgeable about what they were doing. The receptionist in training (as it said on her name tag), led me to the locker room and pointed out where I should go once I had changed, but failed to do the same for my partner, who had never been to a spa before and was unsure of the protocol. I should also note that front desk never once asked either of us for payment. The massages themselves were wonderful- Julie and Toni were our masseuses, and it was a heavenly experience. They were super polite and very talented. No complaints on that front. What I DID have an issue with was being called the morning after my massage telling me that I hadn't yet paid, despite being told upon booking that I didn't have to worry about paying and never once being asked for payment during the actual appointment. But I have a gift card, so whatever. No big deal, right? Wrong. I gave the lady who called my gift card code- only for her to tell me I owed another $13 on top of the gift card balance. $13! I've already paid $200.51 PLUS a 25% tip for each masseuse. What could I possibly owe thirteen dollars for? We didn't add any extras to our massage. The receptionist tells me that the $13 is to cover taxes. Now I'm irritated because you have called me at work and interrupted my day to try and pry another $13 out of me for taxes, when I have never ONCE in my life had to pay taxes on top of a gift card. If Mitchell's requires you to pay extra taxes, then they should INCLUDE THAT IN THE PRICE OF THE GIFT CARD. It was so unprofessional and frankly just irritating that this is an issue. Imagine if you got a massage gift card for someone and they show up thinking everything is covered, only to be extorted for more cash once the gift card has been applied. A salon of this price and size should not be nickel and diming like this. It's pathetic and embarrassing to treat your customers this way. This customer service experience has been incredibly disappointing, frustrating, and just all around awful. Needless to say I will not be returning. I simply cannot believe that after paying $200.51 plus tip, Mitchell's has the gall to come after me for taxes on top of a gift card where taxes should have been factored into the original price of the card. I mean really and truly, what the heck? Update: I spent my break looking at their website and calling. Their website states that tax is included in the price of the gift card, so I was able to get the surcharge comped after speaking to receptionist. She told me that one of the masseuses is at a "higher level" and that means that they charge more for tax? Whatever, I'm just glad that they took care of it. They asked if I wanted to tip (after I had already tipped, lol). Still won't be back but my opinion of their customer service has increased ever so slightly. Bottom line: massages here are amazing. Customer service, not so much. read more

Mitchell's Salon & Day Spa - Massage Near Me - Cincinnati, Ohio

I used to like this place, but the last THREE times I have gone, the stylists have not listened to my simple request and barely cut any of my hair. I don't mind paying $85 for a good hair cut by trained professionals, but the services I've received lately are not acceptable. Asking for an inch off and debulking should not be a hard task. Not sure I'll be returning. read more

We came here this past Friday to get our nails done for my wedding on Saturday. The event coordinator we worked with to get the private room booked was so incredibly nice and helpful. She even worked with me on communicating with the technician to make sure I would receive the look I wanted for my wedding day. The event room was clean and spacious, and they provided us with refreshments and allowed us to bring additional drinks and food. All the technicians and staff we interacted with were so cute, friendly, and professional. Evelyn did my nails and they turned out perfect! She is very good at what she does. Thank you to everyone here for making the day special and stress free! read more

I love the nail techs at Mitchell's. They are always professional and fun to talk to while they do my nails. However, switching to OPI polishes was the worst decision they have ever made. The gel polish comes off in whole casts from my nails within a week of application every single time, and I'm getting fed up. OPI polish is absolute crap. CND always lasted over two, up to three weeks before it started chipping and cracking. Please switch back. If I didn't love the nail techs so much (who follow the application process to a tee I might add), I would go somewhere else. For the exorbitant amount of money I spend, the nail polish quality should be far better. I could spend $60 at a podunk, backwater solan and get this same result. This is bullshit. read more

Mitchell's Salon & Day Spa - Massage Near Me - Cincinnati, Ohio

I never feel self-conscious At Mitchells. And that is a highly desirable characteristic because they are dealing in people's personal appearance. Everyone wants to feel good, look good but not self-conscious. I have been coming to Mitchells since at least 2016 when my daughter gave me a gift certificate. I do the facial and manicure and pedicures. I wouldn't go anywhere else. read more

I gave this place another shot. Disappointed to say the least. I got a builder gel manicure with french. Upon getting home, I noticed so many imperfections in the white- looks like there are globs of white in certain places and not at all even. I also just had 3 nails crack on the sides. The person who did my nails said she had been doing them for 30 yrs... surprising since they are uneven, not all shaped the same, and tons of lifting. Never ever again. Ill go back to Delux in Madeira or woodhouse before I'll ever step foot in this place again. Oh, lastly... she didnt clean up my cuticles... like just didnt do it. They look terrible and it hasnt even been a week. So much for pretty nails before my trip. Avoid this place. read more

Best haircut I've had in many years! I needed to find a new hairstylist and decided to try Mitchell's. I made an online account and set an appointment for a haircut. I probably should've taken advantage of the free consultation because I was extremely nervous upon getting in the stylist's chair. I had been with my previous stylist for 10 yrs. and I just wasn't happy with the results most times. The last time I went she took 9 inches instead of the 4 inches we had discussed, it was very uneven and she turned my daughter's hair a brassy yellow that day too. I never went back and that was a year ago. Well, my step daughter is getting married soon and my hair was really in need of a good cut. Thank goodness I found Melissa at Mitchell's! She did a fantastic job and I'll definitely be back for my future haircuts. read more

On a whim on a recent day trip to Cincinnati, I decided to make a haircut appointment. Mitchell's website is easy to navigate on a smartphone and I was able to create an account quickly and schedule an appointment, filtering by preferred stylist or time of day. I scheduled with Megan. She was personable and after a quick consult, gave me a cute haircut. The reason for 4 instead of 5 stars is that the checkout was a bit awkward. Employees checking out customers were fielding phone calls at the same time. The cashier asked me if I wanted to leave a tip using my card so I had to do math pretty quickly then say out loud how much I wanted to tip, so they could put cash in an envelope. Seemed odd. read more

Appointment was for 6PM and I was pulled from my seat up front around 6:15, so not too long of a wait. My technician was Anne and she had a pleasant and welcoming demeanor. Everyone had to wear mask while in the salon. I got a pedicure and a manicure. My service took almost 3 hours. The salon offers massages and hair styling as well, but I didn't receive any of those services. I highly recommend Anne or this salon if you need manicure or pedicure. read more

Mitchell's Salon & Day Spa - Pedicure area - Massage Near Me - Cincinnati, Ohio

I came into the kenwood location with 3 pictures. I left with my hair looking nothing like any of the pictures. I was so disappointed with my hair I went to the Hyde park location the same day. I just left and am incredibly disappointed with my hair. It is white and she didn't even tone it. I will never be booking an appointment here again. read more

I recently treated myself to the relaxation package for my birthday and I'm so glad I did!! I had a great experience at Mitchell's Salon in Kenwood! Once I arrived, I headed to the locker room to get changed. It's pretty spacious and allows you to undress comfortably before your services. There was only once bathroom, so that did result in a small wait, but not a deal breaker. After that head to the relaxation room before someone gets you for your service. Nice right? First I had my my massage with Dawn. 60 delightful minutes!! It was so relaxing and the masseuse really knew what I needed. She was friendly and upbeat, and only engaged in conversation at the start so I could fully relax. Again, it was amazing!! I then proceeded to get a facial with Natalie. I was a little skeptical, because I've never had one and didn't want anything products to break my face out. My esthetician was very knowledgeable and walked me through the entire process. Even the extraction process (super painful) was made better by her understanding and gentleness. At the end she recommended some great products. Although we were different ages and ethnicities, I feel like she really took the time to understand my skin. Carmen did my nails and she was great! Spunky and kind, but very talented! You could tell everyone there really likes her. She did a great job and really enhanced my experience through conversation! Although the services are pricey, I definitely hope to visit again soon! It's in a great location, it was quiet, and a truly awesome 4-5 hour experience! read more

Mitchell's Salon & Day Spa - Relaxation room - Massage Near Me - Cincinnati, Ohio

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Went this place a few years ago and I'm leaving a review because this experience made me afraid to go get my hair done. I went to see someone and it my first time ever getting highlights. I must've accidentally scheduled a partial highlight because when i showed the her my inspo she said i should've booked a full highlight. I said i understand and told her do whatever you can because that was my fault as this was my first experience getting my hair colored She was running behind and seem annoyed I was even here. She refused to talk to me during the whole process and seemed pissed. I'm a very forgiving person and even when i came back the second time she did the same thing and seemed upset i was even there. I do not recommend this place! read more

So the salon itself is nothing special. There is no relaxation space (was closed the day I went), you don't get offered anything to drink while you wait for your services, the bathroom/locker room was not very clean (I had a ton of dirt at the bottom of my locker and didn't even want to use it)..... the saving grace of this salon was Emmie (facialist). She was outstanding. I did a euphoria facial with her and came out with glowing skin that everyone commented on. I was so happy with her facial. Would come back for Emmie but recognizing the pre/post facial experience won't be "spa" quality. read more

Everyone is so nice and friendly. They go above and beyond to make sure you are relaxed and have everything you need. I love coming here.

Emma (nails) and KiKi (facial) were fantastic! Timely, professional and so such delightful service professionals!k I am so grateful for them and Mitchell's...I created an account for the future:) read more

Scheduling issues wasted my whole day. I had an appointment scheduled here for 6:00 pm for an all over color. Was called same day and asked to reschedule for a 4:15 pm appointment since my regular stylist was having some personal issues. I agreed to the reschedule, even though I live an hour away and had to take a partial day off work for this appointment. I arrived early at 3:45 pm and checked in with the receptionist . I sat in the lobby until 4:30 pm before asking if there was an issue. Found out the receptionist who checked me in had checked me in incorrectly so the stylist was not notified I was there. They went to get the stylist and said since they checked me in incorrectly I would have to leave with my hair WET after the appointment. Ended up just cancelling the whole service because I didn't want to drive an hour home with wet hair and not even seeing what the color looks like. This was met with eye rolls from the stylist Rowan, her assistant, and the front desk. I drove two hours and took off work for nothing. So many issues. No professionalism from the stylist or front desk staff. Demi who works here does a great job but I won't be back due to the service issues. 0 stars read more

My favorite relaxation activity! The spa pedicure! Kelly was amazing! I can't wait until my next visit! She was super gentle and caring. The place was as clean as always. This was my third visit here. I will never go back to one of those other nail salons again. They believe their guests comfort and safety is important. After stepping off the elevator I had my temperature checked and was immediately ushered to a seat covered with a towel until being taken back for my appointment. The bad: It's expensive but so worth it! I gladly will give up dinning out for lunch each day to splurge on a pedicure every 4 weeks at Mitchell's Salon and Day Spa. read more

Mitchell's Salon & Day Spa - A spa pedicure......relaxation time! - Massage Near Me - Cincinnati, Ohio

Go to Great Clips instead. I am sick of Mitchell's treating my daughters different than they treat me. I gave my daughter my haircut appointment today. She was back with the beautician for 19 minutes. She did not get a shampoo/condition even though it was part of the cost. When I asked the beautician why not, she said because her hair was already dry and straight. What sense does that make? If she came with wet hair, would she then shampoo/condition it again? It was dry and straight because she just woke up. Terrible! Do better! read more

My husband bought my oldest daughter and I a full body and Mani Pedi for our birthday .The certificate was bought online the cost was $382 and some odd cents ! It was both of ours first time The spa and nail treatment was insane OnPoint amazing! We had such a great time and such a great experience we even got a plate of cheese and crackers with fruit ;) but in the end it all went south ! The girl at the front desk kept giving my daughter dirty looks and when I went to pay and leave The young girl in a horrible peather outfit was so extremely rude she tried double charging me I asked for a manager she ignored me several times I asked her was she a manager she ignored me ! If they don't get better customer service for their front desk they're gonna lose a lot of customers ! I've been getting my hair done at Mitchell's for 10 years now !! I'm done I will never go back !!!! I never dreamed in 1 million years that I would be writing a bad review for Mitchell Salon such a pity ! Left such a bad taste in my mouth ! We should be leaving Mitchell's feeling like 1 million bucks instead We were so angry and upset and confused ! The whole point of going is for the relaxation and boyyyy that's not what happened ;( read more

I loved my first experience at this salon. I went for an hour long aroma therapy message. When I got there I was quickly signed in and guided to the locker room where I got a rob and a locker. Then I went to the relaxation room to wait for my massage. This room was amazing. There were individual chaises to sit and relax. It was warm and kind of dark. The massage itself was great. She got all my problem spots and the oils smelled amazing. At one point I'm pretty sure I fell asleep! This place is a little expensive but it's so worth it! read more

I've never had a treatment here, but I am really impressed with the customer service I've received from Mariea in the call center. I ordered 3 gift cards to be mailed out right after Thanksgiving. A month later, I still haven't received them. Mariea was super helpful in cancelling the old ones, reissuing new ones and making sure I could pick up the new ones in person at my preferred location. She really went above and beyond in her email correspondence with me to make sure the problem was solved, and I'm really thankful to her! read more

Im sorry but NO, this place is seriously a joke. Or maybe it was just the person I had, who know b/c I dont. $80 Not counting tip for my feet to be touched maybe for 15 min max, out of the 1 1/2 u sit there. My feet literally was sitting in water or in a towel the entire time. While i sat there and watched her do her side work for the day.The Lady next to me feet were constantly getting worked on basically the whole time i was there and she arrived before me???..... there was still mass dead skin on my heals and the 2 min she spent on my legs..... got frustrated when I asked her to apply more pressure???.... 100% disappointed with the lack of service I received for my pedicure.... Smh what a shame ..... I figured i would treat myself to a more pleasurable experience, rather than go to a typical nail shop..... In all honesty, my feet looked better when i paid $35.... Which is sad. I thought I would get a totally different experience..... I DID NOT get what I paid for in this case, unfortunately. Lesson Learned!!! read more

Mitchell's Salon & Day Spa - Still there after pedicure - Massage Near Me - Cincinnati, Ohio

I found Lillian online after she put out a model call. She's within her first year of training with Mitchell's and needed some practice so I volunteered. I arrived in Kenwood just before my appointment. You have to take the elevator upstairs so budget that in your time. Upon entering, I was really pleased with how clean, professional and bright the salon was! The ladies checked me in and within minutes I was back with Lillian. This salon is huge! I can imagine this place sees a literal ton of clients. The booths are large with double mirrors and a nice, comfy chair. I had a lot of hair so Lillian and I discussed donating it to Pantene. She measured it and got started right away. I have extremely thick, wavy hair so it took quite some time to get through the cut (almost two hours!) but I left extremely confident and absolutely loving my new, shorter style. Lillian is engaging yet also learning! Which is fine with me! I love that we didn't feel obligated to make small talk the entire time! I'd rather have my stylist focused :) we did a dry cut and didn't have time for a wash and dry but hopefully next time I can get this done and update! Only reason I'm giving 4 stars is because I did have to clip a very small strand when I got home but once again, this was just a model call and she is still perfecting her cuts! In the meantime, I love my cut, I enjoyed the light product she used to straighten my hair and I will be going back! read more

Mitchell's Salon & Day Spa - Before 9in was taken off! - Massage Near Me - Cincinnati, Ohio

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I booked a standard pedicure for my girlfriend and I to spruce up our toes before vacation. Upon our arrival they were friendly and offered us water. The pedicure itself was good, and I had nothing negative to say. When we checked out, the price of mine was $79 and the price of my friends was $49. Apparently the woman I was with was an "expert" yet I did not request that nor did they inform me of the different options when booking. I treated my friend (and myself) to the pedi's and although I was surprised by the almost $100 pedi (after tip) I went with it anyway. Fast forward 2 days later and my pedicure was chipping and the polish was creased / folding over on multiple toes. By day 7 I couldn't stand it and got myself a $35 one that has stayed on (and in mint condition) for 2 weeks now. To spend almost $100 for a pedicure with regular polish that didn't last more than 2 days is not acceptable. Needless to stay I'll stick with my $40 pedicure from Deluxe that looks great and lasts months. Disappointed to see Mitchell's has gone down hill. read more

I have previously booked full head highlights and a cut, but the hair dresser did only partial highlights and a cut. For my surprise I paid the full service for a full highlight! Not happy about that. The highlight was just Ok but the hair cut was terrible! My neighbor saw me right after and asked me "what happened to your hair" ! read more

I've been here a lot - from the hair to the nails to the spa. I've never really been disappointed (I will say that I prefer the facial techniques at other spas). I've had EXCELLENT massage therapists. I like their relaxation room for time spent before and after services. I will continue to give my business to them. Keep up the good work Mitchell's- in my opinion, the best spa in the city. read more

I got my first real barber quality hair cut as a 21 year old and could not be any happier! Nick was very personable, friendly, and easy to communicate with. I went in without an idea of what kind of cut I wanted and probably put him under some unneeded stress by saying "do whatever you think would be good". However I was 100% happy with the cut he gave me and will definitely be returning! read more

Great haircut. My service was perfect. The facility was clean and I felt comfortable and appreciated as a customer.

One star is for getting the length right. Been coloring my medium-dark brown hair to light brown, myself, for years. Decided I wanted to go shorter and lighter so I booked an appt. I was explicit and specific about what I wanted. Someone decided semi-permanent - NOT what I wanted and didn't know that was what was being done until after. Besides, you can't go lighter with semi-perm. Stylist showed me a swatch and I told her it was too red and too dark. I lost count with how many times I said I wanted to go a shade lighter than what I currently was. Long story short-ended up with darker brown than my natural color with clown-car red. Stylist said it was the bad lighting in the salon and if in a week I didn't like it, she could strip the color!!!!! I didn't like it THEN!!!!!! That's when I found out it was semi-perm color (actually a blessing - not stuck with this god awful color). I generally don't leave reviewd, but when you blatantly DON'T LISTEN TO YOUR CUSTOMERS..... read more

I just cried over a hair cut for the first time since I was 13. Made an appmt for today. They only had an opening for an express cut for evening hours. 35 minute wait after check in, 8 minutes for wash and cut. Hairdresser had another customer who had been waiting under the heating lamp and she came out to ask how much longer she had to sit. The guy cut my hair at super speed and quickly went to tend to the other lady. I was left to walk out front by myself with my hair dripping wet. So no blow dry also means no towel dry. The receptionist comped my haircut and asked if I wanted to come back the next day. No thanks. It was all like a bad comedy skit with me being the butt of the joke. read more

Went in for a massage. Got there twenty minutes early to enjoy robe and decompressing time prior to treatment. They plopped me in the general lobby (no robe etc) until ten minutes past my massage time. Then the therapist comes to get me and says 'do you want to put on a robe or come right back'. Well considering the massage was supposed to start ten minutes ago, I guess I'll go straight in. He wasn't wearing a uniform, just jeans and a button down which was odd. It was supposed to be deep tissue but was very light pressure. The worst part was the walls are super thin and the therapist in the next room was talking loud. I could hear her conversation the whole massage. Overall not the relaxing experience I was looking for at all. read more

I used to have the best experience here and I stopped going for many years. Later I decided to go back and it's not as good as it used to be. It's really expensive and I don't feel like they do a good job like years ago. I imagine there are equal quality places that cost a fraction of the price. read more

Expensive and the price does not match the service. The only thing it has going for it is the location. Hair - Inconsiderate. Each time you go there for the same service, same stylist you get charged a different amount that by the way does not match the amount on the reservation website (last time it was $100 higher than the amount listed on the website when I did not ask for anything extra to be done) The stylist did not ask me how much to trim and "assumed" 1 inch. I asked her about it as she was cutting and then corrected it. I asked the manager to call me and still haven't heard back, Pedicure - mediocre service Threading - service is good but they charge $80 for something that takes 20 min. read more

They completely ruined my cut and color then fired me after they could not fix it. I should have listened to all the other bas reviews.

Jean is my favorite massage therapist at Mitchell's Kenwood. She really knows body work. She intuitively knows what is happening in your life by what is going on in your body and helps you move through your journey to healing and health. I highly recommend her for massage! Gayle is my favorite for facials! She is so kindhearted and creative! She speaks from the heart and allows you to just relax. What I live most is her motto is to make you look and feel beautiful! She absolutely does that every single time! read more

Never had a bad experience in a decade! Scheduling can be tricky so make a reservation at least 2 weeks ahead of time.

Ugly hair color, below average haircut, rude stylist. Have been going there for years, paying for overpriced services and I'm finally finished. Disgusting. read more

The Kenwood Mitchell's is a haven and I am always thrilled to have an appointment there! Every service for hair foils, color, haircuts and wax treatments are so well done and I am always happy with the results! So glad they are in Cincinnati!!! read more

Best Feature: Fantastic service!! Worst Feature: A bit pricey - not a cheap visit!. It was finally time - I'd ignored the hair for nearly eight months, and with important events quickly approaching, I knew I had to take some time to get away from the hustle and bustle of the everyday schedule to give it some love. After a few less-than-satisfactory haircuts at other locations, I decided to take it to a serious level. Courtesy of family members, the recommendation had been made to visit Mitchell's Salon & Day Spa. I called in to make the appointment, and not only was the employee on the other end friendly, she had no problem making a special appointment to try to book me and another family member in at the same time right next to each other! I arrived and was very grateful for the prior notification from the attending family member regarding entry. The salon is a bit weird to get to at first - it's right next to a Crate & Barrel, and you have to enter the far left door and walk back to the elevator. You then take the elevator to the upper floor where you'll find the beautiful decor of the salon ready to greet you. I walked up to check in for the appointment, and the receptionist was nothing but pleasant. Within a few minutes, my new hairdresser approached me and took me back for a consultation. Not only was I thrilled about the lack of wait time, but she was glad to hear the woes of my hair and give me some suggestions. One of the biggest issues I've had with stylists previously was the inability to truly listen to what I was trying to say. One time I said, "I just want a trim" and the stylist cut off a good few inches. :-( My hairdresser, Sandra, not only listened to what I had to say and made fantastic suggestions, she also listened when I came back with a few things I still wanted to make sure were done. She did a fantastic job - I had a wash and style complete within the hour. She also gave me tips on different ways to style it, and told me if I didn't like the length of my bangs I could come back and she'd fix it to my liking. The salon itself is definitely upscale. I love the interior - very stylish and inviting. Everything looks clean and impeccable; definitely gives you the feeling that you're getting pampered. The only downside to this trip was the expense - it's a pricey haircut. But the service and experience is so amazing I would gladly pay the money again to have Mitchell's provide me with such a fabulous experience! I'll be back for sure and if you don't mind spending around $50 for a haircut, definitely be sure to stop in! I recommend Sandra - she's fantastic! read more

Mitchell's Salon & Day Spa - Massage Near Me - Cincinnati, Ohio