I am never shopping at this store again. The employees act is you are invisible or bothering them with a question. I walked in looking for a Clinique pressed powder and was told "we don't carry that kind anymore" and she quickly wanted to walk away. When I asked if Clinique had an alternative - she responded that they were against the wall and walked away. Rude and unhelpful. Stores wonder why they are losing business to Amazon - well, this is why. From now it's Ulta or Amazon. read more

Very bad customer service. The manager Sarah told me lashes are imperfect just like we are. This is what you tell someone about a product they purchased from your store. What kind of training has she had? None apparently. More training is needed in this store if the managers are talking to customers like this I can only imagine how it is to deal with an associate read more

It is a busy store and the woman who helped me was very attentive to getting me a makeup artist and helping me shop. The makeup artist put false lashes on me that were not sized perfectly however they did stay on the entire night. Overall, very helpful employees that are building a great experience for customers, but it might be a building year. read more

SEPHORA - Worst application of false eye lashes. Don't got to Cassie. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

NEVER listen to the advice the people who work here give you. They don't give two licks about how the products affect your skin, they just want to make a sale. I went in looking for a brush cleanser. A woman and man who worked there pushed on me the Sephora citrus brush cleaner. I told them that I was very concerned about the oil because I usually breakout when I use ANYTHING with oil. The guy told me not to worry because he uses it daily on the most sensitive of skins and they've never caused any problems. He also said that once you spray it on and rub the gunk out, the oil "evaporates". He literally said "evaporates." WELL! After a couple of days, I started breaking out with huge cystic zits! I quickly returned the product (it's been three weeks now after I returned it, and I have grown 11, YES ELEVEN, cystic zits on my face. And I usually have clear skin!), and as I'm returning it, the lady at the counter tries to help me find another brush cleanser. She looks it up, and shows me this one she says it's oil free. I was like, "Can you show me the ingredients?" When she does, it literally says that the ENITRE thing is made from oil products. Then she looks at me and says,"Are you sure you're allergic to oils? Like ALL oils?" YES GIRL!!! THAT'S WHAT I'VE BEEN SAYING AND I'VE HAD MY SKIN FOR A COUPLE OF DECADES NOW!!! The people who work there don't know JACK!!! Don't listen to ANY OF THEM! read more

Irene helped me and she was the best. She helped me find my correct shade in the product I was looking for and recommended other products I liked and bought. She was knowledgeable and friendly. Sometimes I feel the employees at Sephoras can be a bit standoffish but Irene was so personable and helpful. read more

I love Sephora, but the staff at this store is really annoying. You know most of the time when you just want to look around and no one to bug you and then everyone is bugging you? Then there are times when you actually have a question and you can't find anyone? My experience was the latter. Actually, I found sales associates but they were all doing their makeup in the mirrors in the store. So I finally find what I'm looking for and then approach the checkout counter where there are two sales associates just standing there chatting. I reach the counter....and they both LEAVE! So I stand there another a minute and one came out from the back room and almost walked right by me. "OH, did YOU need help?" Um, yes I did. I'm sorry for wanting to spend money at your store! I'd rather drive to one out in the suburbs than go to this location again. read more

Let me start with I love Sephora! It is this location in particular that has had a negative impact on my love of Sephora. The employees are usually amazing and helpful. The manager, Claire, and store director, Christine, are extremely unprofessional and rude. I loved walking over to this store because I live close and now will never enter this store again- unless Claire and Christine leave... maybe then. The other employees are always friendly, but Claire called me a liar about an email receipt (which as we all know Sephora does) and then her manager also was extremely rude via email. If anyone wants to see my email correspondence with Christine- contact me and I will gladly send it to you. Claire- I couldn't use my cc because I didn't sign the back (I just activated it that day due to the whole Target issue). I wanted to leave happy (without product) so I told the manager I felt they should offer cards bc... I could show in my emailed receipts that I used that card here (it has the same last 4 digits and my name). She said that isn't possible unless I went to, 'some Sephora that does not exist.' What? No, it's right here... I wasn't being rude, I was making a suggestion. You say, 'I will suggest that to my boss,' not call the customer a liar. Before that she was scolding an employee on the floor and when I asked for help acted like I was interrupting. I have NEVER lodged a complaint, but thought she was so rude I would. Christine then emailed wanting to confirm Claire said she would accept my card. I am so confused why she would even lie about this... it wasn't even what I was complaining about. I said no, she never offered and no response. So I checked back and got a rude email in return. I was just asking... She said she offered a complimentary consultation and acted like she felt that was sufficient to alleviate the situation- but I said no thank you. If you go to Sephora you get these offers all the time or if you spend $50. I never use them, so I said no, but thank you for the offer. Honestly- this was so weird. I will send these emails to anyone interested. read more

I have pledged my undying love to Sephora. This past weekend I encountered some customer service issues at my usual beautification store and I headed to Sephora - just to check things out. I was helped by a little cutie-pie named Janet and she was a wiz! She helped me find the right products for the look I was trying to create. She was patient and informative and she was on the same wavelength with me about everything, which is rare because I'm very particular about what I put on my face. Sure, Sephora it's a little pricier, but I'll happily pay more for better service and a wider variety of products. Their customer rewards program is better too, with better gifts. I hadn't used my customer card in ages and I still qualified for a free gift upon checkout. Suck it, Ulta! Your loyal customer lost is Sephora's loyal customer gain! read more

I NEVER write an update review, but this was just so absurd I just had to. Let's just start off by saying that EVERY time I've come here, I feel so out of place. So lately I've been very interested in purchasing bare essentuals and after looking it up online, I realized I didn't know what color my skin tone was. I decided to go to Sephora during my lunch break and when I walked in, I was nicely greeted by this girl on the side trying to advertise some product. I told her I was only here to ask for advice on what product to use for my skin color which resulted in her having to go find a beautician to help me. Thus, while waiting for this beautician, the girl who'd been standing by the door clearly had no idea how to make small talk and had merely greeted me not expecting to have any form of more in depth conversation. Words to the wise, I'd train your employees to be a little more social instead of feeding them single line phrases to memorize. After being helped by the beautician, I got some laminated neon colored paper. The beautician who helped me mumbled something I couldn't quite hear. Something about a free sample?? I have no idea. I decided to ask another employee. And let me tell you, this employee didn't even do as much as look up and respond to me. All she said was "give it to the cashier" and kept walking. When I got the cash register, I handed the girl the neon slip. She took the slip then literally looked at me like I was crazy and tapped the card on the counter. I stood there for a good couple awkward seconds not knowing what the hell I was doing when I finally decided to just leave it. I really don't know why I even bother to come here for advice. read more

Sephora is evil. It is evil because everything in here is something that I really need in order to stay this cute! I come here when I am in the area, and things are pretty easy to find. I like makeup so when I do come to Sephora, I usually know what I want, and staff are always helpful about finding the appropriate products and letting you try them out. To qualify this, you should note that some staff, mainly make up artists, are not Sephora employees but rather representatives of the brands that they are working with. This is not a bad thing, and in my experience these reps aren't going to try to throw one over on you by only pushing their products. Just ask lots of questions. I work in the loop, so this location is great. Love it! Definitely sign up to be a beauty insider; it's Sephora's version of a punch card. I saved up my points and got a sampler of travel sized Laura Mercier products. read more

This is make up heaven! "are you finding what you're looking for?" chirped a sweet voice I look up and see this young lady smiling, and I grimace and she goes "awww! can I help you find something?" I mumbled 'not likely' ... and lay out my tail of woe. She couldn't have been more helpful - or more sweet. tale of woe: I'm a redead. glow in the dark - no face if I don't paint one on ... redhead. I'm also an OLDER redhead. Mascara? yeah, please! Stores stock black ... or black/brown, or an array of 'fun' party colors .... none of which did anything to 'compliment' my skin tone. Lately, I've found that even brown black / black brown (depending on the manufacturer) REALLY looks harsh on my skin tone. (I take off my glasses to illustrate my point) I want to enhance my eyelashes - not look like I'm trying to pick up "company" on the corner!" A little bird had told me that Sephora had more browns in their store, so, I went to see if they were right. Color me happy. this young lady made my day. Sephora has a gem in this associate! Its a party! (music was GREAT!) it's a store! I HATE shopping, yet - I had a great time. I have to go back and check out a few more things. I didn't see nearly enough. read more

Sephora and its amazing selection of beauty products tends to be a weakness for me. I'm a Sephoar if you will. How can you not be when surrounded by makeup and fragrances galore. However, this Sephora doesn't do it for me. Sure the staff is helpful, a little overbearing at times and the location is great. What kills my enjoyment of this location is lack of goods and horrible layout. It feels like I'm a hamster running through a series of mazes to find the Benefit products or the wall of fragrances. It's just confusing and non-sensical at this location. I experienced the lack of goods. So I see you didn't have any Benefit Talent brushes and you looked in the lower drawer. Thanks for nothing literally. So, you direct me to stores far from State Street: smarts you have them! Instead of being a quick errand to pick up a makeup brush, I ran over to Macy's Benefit counter and picked one up. Sorry, this Sephora doesn't do much for me. I'd rather walk down the street to its competitor than put up with this poorly laid out and poorly stocked store. read more

Went in on a Tuesday night (12/15) and again got the same poor service. Asked a worker there for help about a certain makeup brush and she was so non-perplexed about it I might as well have talked to the wall. When I did find it, she claimed "Oh we do have it!" And the scurried off to assist an older white woman. When I entered the store, I was greeted but never asked if I needed assistance. Ironically, 10 mins later the door greeter was happily chatting up another woman while putting eyebrows on her. Ladies who are African-American...stay away from this store. The Lincoln Park one has FAR better service. read more

I love this Sephora. The customer service is always good to me and helpful. The last time I went here I was looking for a foundation from smashbox and the sales associate (I think her name was Katherine or Kaitlyn) was a huge help in selecting the best foundation and the best color match. read more

Irene did my eyebrows in September. She also gave me pointers concerning my skin undertone, and she recommended a great brow pencil as well (Too Faced Super Fine Brow Detailer). Great experience; would recommend. read more

Oh Sephora. How happy it makes me that you are now so close to both work and home. That in fact I can stop by between work and home. In fact, that missing star above is because my wallet is a little less than happy that I can stop by between work and home. I don't know why I love Sephora so much. I'm not really a *girlie girl* , I rarely ever wear makeup, and I'm not really into lotions and potions. Yet I cannot help myself when I walk into this store. I'm not sure I've ever walked out without purchasing something. It just has a power over me. And I am glad that it has brought that power to State Street. read more

Camille is the best thing about this store. Whenever I go here, I make sure to find Camille because she always has the best advice and will help you find the perfect makeup for the look you are going for. She helped my friend and I find new foundations we loved. Thanks Camille! read more

What a waste of time. I bought a $70 foundation at a different and better location. I was going to exchange it for a different shade since it seemed to look too light for me. No one greeted me or even approached me and every time I tried finding someone to help every employee seemed to rather walk away or pretend to be busy. I understand that the store might've been a little busy but I was standing around for at least 30 minutes with no help! I ended up giving up and returning the foundation. Very disappointing. Definitely go to a different Sephora or be aggressive when asking for help because the employees don't pay attention to you. read more

I'm not sure if I want to spend my money with Sephora. Entering this store made me feel uneasy. There was a lady in the store who seemed a bit different. The employees continued to follow her around the store and ask her if she needed help. I think it was obvious that they wanted to make sure that she didn't steal anything. Not only that, I could hear the employees' conversation about her. They communicate over their walkie talkie of your presence in the store based on how you look. They treat their customers as if they are shopping at the dollar store. Given that these prices are through the roof, everyone should be able to shop without feeling hounded. If you guys are worried about thieves, maybe you should monitor the store in a more discrete way. read more

This location NEVER has beauty insider reward items. I've been coming here for years and as a rouge member it's pathetic such a highly trafficked store wouldn't learn to simply order more product. Went online to use them, shocker most items are gone there too. Staff is usually friendly at this location though so I'll give them that. read more

I'm leaving the review specifically for Catherine who helped me this evening. I came in looking for a new brow pen because the one I've been loyal to is discontinued. She immediately had multiple recommendations and patiently explained how each one would work for me. She even helped me with drawing my brows on which was way above and beyond my expectations. Overall she was so helpful and knowledgeable. I had a great experience because of her. Thanks, Catherine! read more

I'm a product junkie and I personally don't wear lots of make-up, but I am a huge fan of it! I waltzed into Sephora one afternoon to kill some time and what happened? I bought lipstain and gold eyeshadow shimmer. The staff at this location is hella-fun and really knowledgeable about their products. That really helps and shows dedication. Knowing your product and what drives customers is so key in selling, I was sold! I like the fact that there is the make-up booth to try on just about anything here! fantabulous. I will be back! read more

After earning the VIB card last time I went in I got to go get my makeup done so I chose Valentine's Day for my girls night out with friends. I scheduled an appointment for 6pm. I didn't request anyone but I totally lucked out and got Alexis again who helped me with my brows last time. We talked about what I was wearing for the night and the colors I wanted to pop. I told her how I wanted a smokey eye but with pop of the green from my shirt. Also I wanted my cheeks to be contoured. I'm definitely not great at contouring. She brought over a great product that I hadn't heard of that had two colors a contouring and a highlighter. Not only did she choose all the right kinds of makeup and make me look beautiful but she was so fun. We chatted the entire time which was like 90 minutes. She was very complimentative and just fun! read more

You know the drill at Sephora, a makeup emporium with most mid-tier brands under the sun. You've used Sephora's Color IQ, a device that scans the surface of your skin and reveals the right foundation, concealer and lip product. You're probably even a Beauty Insider, receiving a name-brand birthday gift and earning points toward free products with each purchase. (And if you're not, you should be!) What about the Block 37 location specifically? Since the State Street Sephora tends to be busy, I've realized the need to be especially proactive at this location. If I want help, I ask a sales associate, dressed in a mod red and black tunic, if someone's available instead of waiting for a volunteer. If I want a makeup tutorial while I'm trying new product, I ask the associate to show and explain the technique instead of quickly going through the motions (e.g., their approach to contouring, how to apply under-eye concealer, etc). Despite the fast pace, I've noticed associates will slow down if asked! Three and a half stars, worth rounding up because the makeup recommendations are generally spot-on. read more

The gals here have always been real friendly and sweet. No complaints~! I also love that you're able to try a sample of anything priot to purchasing. Another beauty store (ULTA) does not practice this and it's disappointing. Who doesn't want to TRY before they BUY?? Especially when it's pricey stuff... this isn't $7 dollar Cover Girl... Let me take home a dang sample when I'm paying 30-50 bucks for most things in the store. No brainer, it makes customers happy and confident knowing whether or not to purchase a quality product. read more

Holy crazy grail of beauty. I love spending time in Sephora - twirling glittery eyeliner, testing lotions on the back of my hands, fiddling the pretty makeup tools. If I had $1,000,000, I'd spend a chunk of change here. But that's the problem. Not with this Sephora in particular, but all of them: it's just so expensive. I can't spend $60 on foundation, or $21 on eyeliner, or $38 on mascara, I just can't. I have relatively good results with cheap drug store make up (save for a few special items), so I can't bring myself to actually BUY anything here. The things I do actually spend money on are skincare products. They're not any less pricey, but I see the value in a wonderful Murad day face lotion compared to Pond's (which I still use at night, btw). They usually have a skincare pro on staff, so if you need something she can help you figure out what's right for your skin and budget. For example, I wanted something to shrink my occasional zit, and she literally walked me to the aisle, picked up a tube, and handed it to me. "You don't want anything else," the beautiful-skinned one told me. I believed her. read more

I walked in to the store to see if they had the newest fragrance from Tom Ford. I was immediately greeted and helped by a person named Sade. She was the BEST. You did have the fragrance I wanted, and we spent some time experiencing other fragrances as well!! So nice to have a person who is super helpful and willing to accomodate. What a refreshing experience. So she is a super customer service associate and with a name like Sade, you can't go wrong.. Thanks so much. read more

Sephora is a "one stop shop" for almost all of my beauty needs. Now that I am a "professional adult", I have been required to purchase make-up and other various beauty items. I love that Sephora carries so many quality brands, (my favs are Smashbox, Urban Decay, Nars, Lancome, Carol's Daughter) and the sales staff really know their stuff. This location has "Happy Hour" Friday's 4-6pm, which allows you to get a free "eye make over" or "lip make over" which is a great time to try out new products before you head out after work. Their reward system is great too- sign up, and for every dollar spent you get a point, points mean free cosmetics. Samples are freely given here, which I love, 1. to test out new products and 2. for my gym, travel bag. TSA cannot object to my sample of moisturizer! The worst thing about Sephora is that I could spend my entire paycheck buying things I don't need/would never use. I would not say that the staff is "pushy" but they certainly want to make a sale, not that I blame them, times are hard out here. read more

This Sephora has good customer service I told the employee what I was looking for (loose glitter pigment, holographic/3D qualities, finely milled) and she recommended a few different brands for me to swatch. I ended up picking out Too Faced's glitter set which was $24 for four eyeshadow/lip glitter pigments ( reddish pink, silvery which reflects pink, gold, and dark silvery grey) AND Too Faced's infamous glitter glue. The cashier was also a super nice and friendly guy. Would come back. read more

When you walk into a store you wish to be greeted and asked if you need help with anything. The employees at this store do not know how to work retail clearly. I know NOTHING about makeup and could use all the help in the world. Frankly I could end up spending a lot here if they convinced me certain products would be helpful. I've had multiple bad experiences at this location. 2 stars because it is Sephora and their selection is great. read more

Well, I enjoy Sephora, and usually have a good time when I'm in there. This morning while getting ready, I don't know if I was worked up or what, but while giving my after-shower hair a normal comb-through, the comb just kind of broke in 4 parts in my hand. Weird. (Maybe don't know my own strength.) So after my mani on Adams, I walked north. Passed a CVS, passed the huge multi-level Ulta, passed Walgreen's, and decided since I'm a fan of Sephora, I'd go check out the new one on State St. Well- they have perfume, makeup, skin care, bath goods, and a couple hair straighteners and barrel brushes- but not other hair grooming tools. Booooooo! I must have circled each aisle 3 or 4 times. And not a single worker said "Ma'am, you look lost. Can I help you find something?" So I left angry because I didn't want to backtrack all the way down State Street again. Whatevs- mental note- don't go here for hair care items. read more

I purchased some lipstick and the cashiers were really helpful it's a little pricey but the atmosphere is great

I have been a Sephora lover for about 10 years now. I was very excited when I found out this location opened just a couple blocks from my office! I can stop in on lunch and pick up the beauty staples I need. I was looking for Peter Thomas Roth moisturizer and a very helpful sales associate was able to show me other products in the PTR line. I also picked up some SPF 45 face powder. I know that stuff will come in handy during the hot summer months and I will not look like a grease bomb while protecting my fair complexion. The store is immaculate since it just opened. I'm sure that will change with time as more people shop the isles. The store layout is organized well and I was able to find everything on my beauty check list. I will have to show some restraint since Sephora sucks me in every time. Great location, great products along with knowledgeable & friendly associates! read more

Recieved a Mia Fit for Christmas from my boyfriend(so I didn't have a recipt, but did have the VIP rewards info from purchase)....anyway the battery stopped holding a charge. The manager was super helpful and replaced the item without a single hassle. Every time I go there everyone is super friendly and helpful. read more

I like this location better than the one on Michigan Avenue/by Nordstrom because the customer service is friendlier. They don't stare at you like you're going to steal something and run away. read more

I'm so glad they opened this Sephora! Not that I mind going all the way to Old Orchard, but the fact that there's now a Sephora 5 minutes from my job is heaven. Like Old Orchard, this Sephora has a knowledgeable and attentive staff. Did I mention KNOWLEDGEABLE?!?! One sales person convinced me to buy NARS Exhibit A blush, which looks horrible in the package but is gorgeous on my cheeks! Thank you for feeding my makeup addiction! :) read more

Feeling apprehensive about getting new makeup? Feeling insecure? Go and ask for Gabby. She's Chicago's own Jonathan Van Ness. I've always felt like I had no idea what I was doing when it came to make up and she was so affirming and encouraging. I'm obsessed with the products she recommended for me. read more

Extremely displeased with this location as well as the company as a whole right now. I'm a long term customer and have been very loyal to Sephora, I think I've been to Ulta maybe 3 times. I spend a great deal of money here and received 4 items from here as a gift, I know what I like when it comes to my skincare and I simple went into this location to exchange my items for other ones I know I like. I was RUDLY told I couldn't without the purchasers account MY BOYFRIEND GOT IT he doesn't have an account? So I purchased the stuff I wanted to exchange for anyways ($70 in product) and I'm online where it states you can exchange stuff that was a gift. I'm actually so mad about how the women treated the situation and had 0 interest in helping me when again the products were brand new and I wanted other Sephora products I'm going back to return everything and for now on taking my business to Ulta and Macy's. Disgusted. read more

My stops in the Block 37 building keep getting worse, and let me say...ingenious for the people who marketed makeup and dessert, steps within each other. A makeup junkie and foodie queen's greatest dream/nightmare.... The ladies at Sephora State are completely sweet, very knowledgeable of their products, and ALL the lines and limited editions coming out. This is pretty comforting especially when you can come across MUA's at other counter who don't even know the products of their one line. None of them are pushy, all of them will give their honest opinion, and they will help to dole out dupes and swatch for your complexion read more

The makeup can be expensive but worth the trip and price. The sales associates really help figure out what products are beat suitable to your needs. It may seem very busy due to location but someone will always go out of their way to hwlp you pick the right products for your face. read more