I came in just to get a color match for foundation and I was treated like a celebrity by Raivyn and Desi! From the moment I walked in, they greeted me and made me feel so welcomed . Desi & Raivyn both spent about 30 mins helping me find the perfect color for my skintone. A bit tricky since I'm naturally very pale but had on self tanner and plan to get more tan for summer. I wasn't going to buy anything but when the customer service is this amazing you almost feel like you have to!! I left spending $86 but feeling very confident about my two new products! Also walked out looking like a new person wth glowing skin! I'm also excited to see that they do makeup in the store for $60 & $90!! Depending how glam you want. They also have a free makeup class in store this Week I can't wait to go to. I've always been a MAC girlie but after working remote for about 5 years I RARELY wear makeup anymore. I'm excited for my new makeup & tips & tricks I learned from these two beautiful souls! Thank you ladies read more

Britne' was so helpful: taking the time to find products for me and teach me how to apply them. What a kind, patient, and make-up knowledge expert asset she is to this MAC location. read more

The experience was ok. They take a while to get to you. They sometimes overlook certain customers.

When I tell you this MAC Cosmetics store has thee best makeup artist, I like to called them The Glam Squad. I've had 3 artist here do my makeup and they all slayed me. Today Marcy did my makeup and went above and beyond with her application, that gave me the confidence I needed for a second date I have tonight. In between applying makeup she dropped some gems on your girl. Nothing but greatness here - real artist!! Thank you MAC :) read more

MAC Cosmetics - Makeup Artists Near Me - Chicago, Illinois

Picture this: it's Saturday morning in Chicago and it's the day of your cousin's wedding. The whole family flew out to attend the celebration and everyone is excited to gather together. All the female aunties and cousins are prepping for our morning hair and makeup appointments. We get a text message from the makeup artist who scheduled four of our bridal party that she is unable to accommodate our appointments. She canceled the day of the wedding on Halloween weekend and left us scrambling for new appointments or alternative solutions. So, it's all hands on deck calling every makeup artist in my phone book to reschedule for everyone. ::Cue MAC on Michigan Ave:: I call the location and Paulo picks up the phone. His energetic voice gave me comfort when he apologized for our circumstances (due to the unprofessionalism from the originally scheduled makeup artist). Moments later, I show up and my face gets the best makeup application I've had done in a long time. Thank you for living up to your reputation of being the busiest MAC location in North America. read more

I love blanco she knew her stuff very kind and sweet she cares about the customers she multitask because it was beginning to get crowded she is truly the best she knew my skin it wasn't hard for her to find the correct shade I loved it thank u Mac for understanding women's and our features and helping us enhance our look without truly changing us completely I did the 24 hour oil control studio fix full coverage and I didn't need that much she took her time and she was very thorough with how to use the product I didn't want to leave the store it was so beautiful and comfortable and welcoming thank you Mac the first picture I was sweating like an hour or two later but it look very good I love it read more

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I ended up at MAC pro for a special event exclusive to members but was extended to yelp elite! Lucky me! I just started getting into makeup a year or so ago so it was nice to learn new tips and tricks that I can utilize on myself. The class was taught by Keri and Sandy who were both great and knowledgeable MUA's. It was a nice event. A 15% discount was offered for the evening which I didn't use because I didn't know exactly what I wanted to buy. I only gave 4 stars because an "exclusive goodie bag" was suppose to be offered at the event and I didn't receive anything. read more

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Very sweet, helpful, and playful staff! I felt welcomed and was taken care of. I struggle with finding a foundation because my undertones are tricky but I was in and out in 15 minutes with a great foundation match. read more

#1 Asia (the artist) is an expert #2 Worth every penny no pushy sales tactic I already own an entire base MAC kit and only bought the recommendation that were beneficial #3 defiantly recommend for any special occasion or just a treat for a date night read more

MAC Cosmetics - Makeup Artists Near Me - Chicago, Illinois

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We stopped by on a Saturday afternoon on Memorial Day weekend. The space is small and it was very crowded. After waiting about 5 minutes, a nice MUA came over to help. She suggested a different product from what I normally use and found the best match for me. She demonstrated correct application on both myself and my mother. She was never pushy or made me feel like she was trying to get me to purchase a bunch of products or brushes. I purchased 10 items for us and quickly spent almost $250 (and that's with no brushes). I don't mind though because I like the quality of the products. The only unpleasant part about this shopping experience was constantly being asked to move so the MUA's could get into the drawers with all the products. They really do make these stores way too small for the amount of customers they get. They are located beside Nordstrom. I recommend going at a less busy time than the weekend. read more

MAC Cosmetics - Makeup Artists Near Me - Chicago, Illinois

I visited this location today, and Matthew was so helpful. Usually the artists are busy, but Matthew came to my rescue. Matthew assisted me in purchasing some of my staple products, and returning my 6 empty containers. I came into the store and immediately he came over to me and informed me that the entire store was 25% off. I had told him I've never been to MAC when the store had a sale. He rang me up and I was about my way. Thank you Matthew. Hopefully I'll see you before the sale ends. BTW....your eye makeup was so bomb! read more

What a great store! Everyone is very friendly and will do their best to answer questions, and show you how to use makeup. I came here for a yelp event last night and I had a great time learning about different methods on how to use their products. I really enjoyed the tutorial on how to apply makeup and found it very useful. I also loved trying on all the products as well and I will surely return to purchase a lipstick I fell in love with! Shoutout to Luz who slayed on my Smokey eye and eyebrows. Thanks for hookin a sista up! I'll be back! read more

I love this store! It is really Makeup Brush Heaven!!! I'm always overwhelmed when I come in with all the selections! I want the whole store! Oh and the staff is very helpful, willing to help and go out of their way to make sure you get what you need. It was great staff who I felt when above and beyond. And they very awesome and sweet. It's a great brand for all ages and genders. For those whom are inept, make-up wise, this is the place to go, it's a must come! the staff is very knowledgeable about the products and how to customize. Great products. Good for your face. Make your face look good. Competitive prices for similar quality products. read more

I am on the fence between 3 and four stars, so let's say this is a solid 3.5. Here's why: This has to be one of the absolute busiest MAC stores I have ever seen. It's located on Michigan Avenue, on the Miracle Mile. There is LOTS of foot traffic and the store is always packed. Not that they can help it, but this is why they aren't 4 stars. It's hard to provide great service when there are so many people jammed in a small space. I was going to a wedding and made an appointment to get my make up done. I was on a bit of time crunch and made that clear when I made my appointment. The only time they had available was at 3PM, and I arrived just before that time. All of the make up artists were busy and I ended up having to wait. I got really anxious because I didn't want to be rushed.... Anyhow, everything worked out and I absolutely LOVED my make up. I don't remember my artists name, but she was freaking fantastic. She was friendly and outgoing and I ended up getting SO many compliments about how amazing my make up was. I travel to Chicago frequently and will definitely visit again to have make up done. They charge $60 for the service, which includes a free mascara (about $30 value). It was well worth every penny! read more

I was fortunate enough to have Jose apply my makeup for a special event this past Saturday. OMG!! What an amazing job he did!! I was stopped by friends and even strangers who wanted to know who did such an amazing job. I loved it!!!! Not only is incredibly talented but he is funny and a total sweetheart. I will definitely be going to him again next time I visit Chicago. read more

MAC Cosmetics - A huge thank you to Jose at MAC for making me look amazing. - Makeup Artists Near Me - Chicago, Illinois

I was on vacation visiting from Portland where we don't have a pro store, I walked into this location just to peep at some of the pro products as I am current employee for the brand and can't stress how wonderful the staff here is! This store literally screams 5 star service, EVERYONE welcomed my family and myself and most importantly one the gentleman named John working there approached was trying to discover what brought me in and made me feel welcomed, I can't rave about the short but great experience after being discouraged by the ulta down the block. Sorry for the short visit but I definitely can't wait to come back and shop with you all on my next visit! read more

Jody is the best thing that has ever happened to me. I used to book with her on armitage, and I was lucky enough to see her on NYE. Lucky for me there was time and there she was a beautiful familiar face!! Lucky for me she was able to do my makeup and make me look fabulous! Amazing customer service and attention to detail. Also I GOT ENGAGED! Thank goodness we went with the water proof eyeliner! Thank you Jody! read more

Wow! Great esthetics, lovely...badass yet friendly staff. I had a fast friendly and efficient associate help me which is rare...others in my experience get to arrogant..lol. She was knowledge with great professional service and the location was well stocked and fabulous. read more

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Customer service is just OKAY. I had an appointment set up and walked in 15 mins before, just like they requested. No one greeted me or even asked if I needed help. Nice. Then someone else walked in and she was immediately seated... HOWEVER, once my makeup artist arrived everything was great. Dana did my makeup and she is just wonderful. Super friendly and amazing at her job. I am beyond satisfied with her work. If booking a studio appointment, I strongly, strongly recommend you request Dana. You will not be disappointed. read more

Love MAC, but many times their service is not-so-great. This is not true at this store! Everyone was friendly and actually seemed like they wanted to help, as opposed to the kind of snobbishness that I've experienced in literally every other MAC store. Jessica did my makeup and my friend's, and she 1) actually listened to what we both wanted, 2) explained everything, 3) took her time, and 4) is just a lovely, nice person overall. I will definitely be coming back here! read more

My daughter wanted a makeover for her birthday dinner. We went to the MAC counter in Nordstroms because there is guy there who is really good. He wasn't there and the others were booked up so we went outside and next door to this location. I can't think of the manager's name but she did my daughters makeup. We have had MAC do her make-up 4 times. This time she was the most happy. All of the artists in this location are friendly and helpful. We will be back. read more

Rude and racist! They didn't treat me like a customer! the lady was being so rude and didn't help me out at all!she totally ignore me and started talking to another customer instead!!! WORST CUSTOMER SERVICE EVER! read more

Made an appointment for a full face consultation with Jose, (he's the best). Was greeted by friendly MAC workers, and proceeded to a private work station were I had a full hour to get my face done. I was super happy with Jose's work and was given a free mascara with my beat. Everyone at the event loved my makeup. Highly recommend, nothing but professionalism and beautiful vibes. read more

Was in Chicago for a conference and stepped in here. Was helped by a dark haired MUA who was helpful and knowledgeable. I did buy some of the products she recommended. The reason for the low rating is because of what happened after. I left my Channel shades on the counter while signing my slip and left without my glasses. I noticed in 10 minutes and went back and the dark haired MUA told me the other MUA had found one. But when we made our way over to her ( a blonde girl with overdone eye makeup), she flat out said she didn't find any and wasn't very convincing about it either. I wish I had asked the store managers to check their cameras. So yes you get good make-up here but hang on tight to all your stuff when you go in. read more

Love this location. Incredible and talented staff. Never put of the products you need. Excellent customer service. Jose is amazing!! If you can get your makeup done by him he will recommend the best products for you. Love him! read more

This Michigan Avenue location is very small so it can get crowded and congested. However the store is organized well, has a lash bar, and some of the friendliest employees I have ever encountered. The staff here is very nice and always willing to help you even when its super busy, they dont make you feel rushed and for those new to makeup, they have no problem answering questions. I love this location! read more

Sonya was very helpful and not at all judgemental. Which, by the way is my usual experience when shopping for makeup. She even dared to compliment my "beautiful skin" and this was after my purchase, making it all the more sincere. read more

Excellent job done by the MAC store - I will definitely return to MAC Store on my next travel to Chicago. Make up expert - Malorie was highly recommended. What an exceptional job and professional service we received. We got so many compliments. We loved it :) read more

I was in the store yesterday and couldn't get legitimate help from ANYONE. My friend was with me and had the complete opposite experience, which I suppose is what made it so frustrating. She and I both wanted to pick out a few eyeshadows and she eventually got help picking out three. I, on the other hand, could get no help from the woman assisting her, who kept dodging my questions about pigments (which I now understand I should have bought instead) by telling me repeatedly "it's messy" and refusing eye contact while helping two other women who had just walked in. I understood that they were busy, so I looked around for help from someone else to no avail. Finally, an associate said she would send someone over to help me and never did. I wound up picking out a color on my own (that I am not completely happy with) and was rushed through check out, while my friend got polite responses and an offer to register her email so that she could save the colors she'd purchased. I was really excited for my first trip to the store but will not be going back or buying MAC products. read more

This store has the worst customer service. My sister and I are makeup junkies and Mac is one of our faves, The store is beautiful (small). We went in to get a couple of staples (foundation, nude lipstick). After looking for my shade of foundation, the sales person looked at me and said "Our stock person is off today, do you want me to go down to the stock room and look for it?" Really!? I simply answered "No". Why ask me that question? I asked for it, so go get it! I asked about a lipstick, she wiped it off and just handed to me...Wtw? I really felt like I had disturbed her day.I will stick to the MAC counters at Nordstrom and Macy's in Old Orchard. Less product, but MUCH better customer service. read more

Had my a private makeup appointment with Brooke for an event. I made my appointment SO last minute and she worked around her schedule to fit me in and get me ready on time. She did exactly what I wanted and it looked great! I wanted a heavy contour and a glam eye and she made it look gorge with it overdoing it. read more

Teenysha has it going on. She knows the color palette and how it's going to look on you. She made shopping easy, quick, stress free. So glad I popped in. read more

Met with Miranda for makeup who was absolutely fabulous. She listened to my preferences and didn't make me look like a clown. I highly recommend her! I had a great time getting my make up done. Her own make up is flawless too! read more

Absolutely love this store! Always a big help, each and everyone! One of my favorite artists there is Jose! Talented and sweet! Love him!

Trina was a doll! I was strolling down Michigan Ave and looky here... MAC. I can't say that I knew I needed anything but sure why not. And I soon remembered that amazing gloss I had picked up a long while back that garnered so many compliments. I had no idea what the color was called and clearly I was wrong about which type of lip gloss it was. Unfortunately I had purchased it at a Macy's MAC and not a MAC MAC (LOL) so it was down to trial and error (otherwise she could have looked it up in the system). She offered tester brushes and recommended the Cremesheen Glass and gave her honest opinion as I tried a few on in the mirror. The one I settled on that we both loved ended up being the exact one I needed to replenish at home. PRAISE! I knew that color was fiyah! Before I left, I asked about eyebrow stuff... so the tutorial continued. I didn't buy those products but I was more educated on the application process than I was before I had walked in so overall it was a success! read more

I visited this store Saturday Dec 11, 2016. I did Not have an appointment but I received an awesome makeover without waiting. Great service and a really great makeover! read more

I'm a longtime MAC customer and have always had a great shopping experience, until I came here. I was in the store 10 minutes and no one even bothered to acknowledge me. Obviously they cater to the oblivious out of towner who will purchase whatever they push. Don't waste your time here. read more

I went into mac looking for a new lipstick and left with an urgent feeling to flee the place. The music was too loud to speak to anyone at a comfortable level, the makeup artists doing other people's makeup were rude and made my friend and I feel like we were in the way all the time. When I asked one of the employees if she could get a lipstick for me she told me to "hang on a minute" and proceeded to saunter around the store cleaning makeup brushes. Finally I found a more helpful woman to get a lipstick for me but the lack of customer service by the majority of the makeup artists was appalling. read more

Extremely friendly staff and very helpful! Didn't buy anything myself but one of the girls was extremely helpful to a friend who has had trouble finding lip colors for her skim tone. read more

I was going on a really nice anniversary date with my boyfriend, and I thought why not get my makeup done & get pampered. I made an appointment, but they didn't tell me with who. When my makeup artist came, I showed her pictures of I what I wanted, which was a brown natural smokey eye. She asked about my dress, and I showed her a picture and she said that some purple would nicely complement it. I agreed because I knew purple looked good and brought out my brown eye color. I had some high expectations after my makeup artist told me they get booked to do people's bridal shower's makeup. However, the end result of my makeup session was terrible! The session was supposed to take an hour, but she used less than 30 min! I felt like my makeup artist didn't put effort into the session and I wasted $50 on crap. My face looked nothing like how I explained or wanted it. I left the store feeling less confident than when I walked in... On the train, I was afraid someone I knew was going to spot me. It's not that I didn't bring up my dissatisfaction to the artist because I did- I told her to add more brown and halfway line the bottom of my eye because it looks like she just added light purple shimmer to my eyes and no smokey eye, no contour. She literally just put foundation, blush, mediocre eyeshadow, and mascara on me... She refused to add brown to my eyes on the bottom, and barely added any extra color or anything to make my eyes more smokey. I actually went home and fixed up my own makeup. I felt like I should've saved my money and did it myself. Now I know better. I felt like my face without makeup (prior to the session) was better than what the makeup artist did to my face... The makeup artist seemed to put no effort into my session, she also seemed to lack knowledge on how to do Asian eyes. I took a picture of the makeup I got done at Mac and a picture of myself after I went home and fixed it, and I sent it to my friends. They definitely preferred what I did to what I had done at Mac. I refuse to come back to Mac to get my makeup done. read more