they have every thing I need every time for my skin care routine and makeup and affordable

Nice selection, especially for fragrance, but they could really improve on the customer service. I was in the store for about 20 minutes and no one greeted me or approached me. One positive is that they do have a recycling program for used up product containers. See photos. read more

SEPHORA - Recycling box - Cosmetics & Beauty Supply Near Me - Albany, New York

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I'm honestly very disappointed. The girls in this store were incredibly rude and miserable. I get the job can be stressful especially coming from someone who has worked in a makeup store. However the energy is so unwelcoming everyone looks so miserable, my friend and I could not ask questions without getting the biggest eye rolls and or attitude. read more

I cannot say how disappointed I am with your company. First of all when someone uses a coupon and then tries to exchange something they are not allowed to use the discount again even though they are only getting credit for the return amount. I just returned something on January 3rd and I could only get store credit because it was the 30th day and you have to return within 29 days. That, coupled with the fact you cannot return anything you bought at the regular store at the Sephora at Kohl's. Your return and purchase policies are beyond ridiculous. I don't even want to give this company one star. read more

I have spent lots of $ in Sephora & never again after tonight. I went to the Sephora in Kohls in Kingston, NY tonight & the cashier rubbed of the PIN on my giftcard. She tried different numbers & then chatted with someone on her phone, handed me back the gift-card & told me "sorry I rubbed the PIN off - you'll have to go to a real Sephora store & swipe it or call customer service for a new PIN. Called customer service only to be told they couldn't give me a new PIN. After 20 mins of arguing on the phone with the guy - he asked for the gift card number (not first..as a last resort) I gave it to him & he told me the card had a $0 balance & someone used the card online in May. What?? No other information was available at all. I just got the card. I will never shop at Sephora again & I will make sure everyone I know - knows about this. I went to Ulta & that's exactly where I'll continue to go. read more

Unfortunately, I have been very disappointed the last two times I have visited Sephora. No one offered assistance and when I asked about a specific product, I was directed with the point of a finger across the store. It was not a busy day, a slow weekday. Previously, customer service had been very attentive to everyone. read more

I have gone to Sephora, at Kholes many times. All the people were very helpful and willing to help pick out the right makeup to wear. The quality of the makeup and products are wonderful. I would recommend people to visit and see how much they might love Sephora as well. read more

Hi I've spent probably about 10,000 Dollars in Makeup over the past 10 years In Sephora. Your Colonie Store is Completely uncomfortable. The whole time I was there I was stared down by EVERY person who works there. I understand people probably steal from your store BUT remember some customers actually DONT steal and spend a fortune there. Your employees should not be standing around staring down every single customer. It's very rude and weird and uncomfortable. I'm not going to drop a grand in your store and not have a good experience. I'm not in a hurry to go back and get stared at! read more

keeps mocking me for not getting cologne And is making me extremely uncomfortable and unhappy that they can make fun of me and they need to be banned read more

DO NOT SHOP HERE UNLESS YOU WANT TO BE AMONGST A CROWD OF CATTY WOMEN WHO WON'T MOVE. I came here because a product on the Sephora site has been sold out for weeks. I made the mistake of coming here since the place was packed by the most insufferable and vile females. There were females who came in with baby carts and using them like battering rams. There were females in aisles who didnt even look over to acknowledge your presence. Narcissism is rampant in society and that mixed with social media trends because I worked in cosmetics and never did we have crowding like this. I am of a hourglass thick build so I do take up space and I try to be cordial of others even though it's not given back. The place is like a maze which narrows the space down. There are too many displays out with too many people around. I wanted to put my stuff down and leave but I was with someone. Never again will I come here, I will just shop online. These adult females have no manners and regard for others. Yes, I call them females(and I use that term loosely) this is not the behavior of adult respectful women. But if I were to shoulder check her and elbow her in the ribs it would be an issue right? despicable. AGAIN, The female customers have no regard for personal space. They will invade your personal space on purpose and act aloof. One customer was so close she was about to touch me even though she could of moved away. Sephora used to be a nice go to place but coming here was a horrendous experience. I hate the crowd that comes here. I had to wait before I even entered inside since there was a crowd of people coming out in my opposite direction. Not even the subways of NYC are this crowded. Surprisingly and sadly it was the children who moved out the way and had respect for others. I do not agree with children being exposed to cosmetics unless it some lip gloss or lipstick here and there. I blame social media for the obsession as well as parents who allow children on social media like tiktok. However, I can't deny the fact that some of the children at the Sephora were more well behaved and courteous to others than actual adult females. YES, I am sure there are disrespectful children who are a terror to society. BUT the main culprits were the adults. All this obsession with cosmetics yet these people are vapid and have no depth and intelligence. read more

Products were opened or empty shelves... the store itself was dirty I thought Sephora would be in better shape, but it was not disgusting

Came to this Sephora this past Tuesday and was blown away by the professionalism. I literally walked in a few minutes before closing (maybe 9:25?), knew what I wanted, some perfume, ... and told one of the associates who greeted me at the door that I would be in and out in no time. Nope! They ALL turned and greeted me as if they just opened! I was shocked. In fact, Ashley took her time to not only introduce me to some other perfumes I would probably like, she took extra time to make me some samples and ask me if I had any other concerns. I am from the city and was up in Albany from a conference and must say, this was one of the best experiences I've had at any Sephora I've ever been to. I would definitely return when next I'm up there. read more

Wow. Every time I come in here I really feel like of the employees are bitches. I know they're there to sell, but I have been insulted by their comments about my red skin and how what I wanted to buy was the "cheapest brand" that there was. I'll buy stuff online from Ulta now read more

The Sephora store just opened in November in Colonie Center in Albany. I was not sure what to expect since I have been a long time shopper and browser of Sephora online but had not yet been in one of the retail stores. This is a nirvana of make up and skin care products wrapped in a brightly lit and energetic feeling space. No matter what your preference or particular skin problem, you are sure to find a product for you. Best of all, if you are unsure of which of the thousands of skin care products would suit you best, fear not... there are a lot of pretty staff members walking around with headsets who are happy to help you decide. When I was there, I was interested in organic skin care products for sensitive skin. A staff member happily approached me and informed me that she would be happy to help me decide on a product and that they did not work on commission, so all she wanted to do was help me find the best thing for me. She patiently and enthusiastically spend the good part of 30 minutes with me, walking me through the several brands and products that she would recommend for my skin. In the end, I felt very good about the products I decided on, especially since my salesperson informed me that Sephora's policy is that if you do not like any product you buy, you can return it at any time for a full refund. Wow.... Also good to note that you can have a skin care professional give you a complimentary skin care analysis. All you have to do is ask..and maybe wait in line. I went there at the start of January and they were packed with people. The lines were long as many people were buying things, but if you are patient enough, it is worth the time. read more

SEPHORA - Sephora - Cosmetics & Beauty Supply Near Me - Albany, New York

boy named steven 'helped me.' if u could call it that. he was very rude and insulted me. shouldn't be working at a customer service store. i heard him say mean things about his manager to the other associate working with him read more

The employee how assisted me was extremely friendly and helpful.I will most definitely be coming back since all the products work very well.Had a great experience! read more

I'm a regular here and I have been for years. Ever since it opened in this Colonie location. They have a great selection of products! makeup and skincare. It,s Sephora!!! there are no complaints!! lol,Sephora is life everlasting! BUT, fortunately all the staff have been firendly to me and my friends when we come here shopping/swatching. I have never had a bad experience. Unlike the Sephora in JCPenny. But I will not go there right now. A user brought up a pet peeve of hers, that I agree with 100000000000000%!!! This hasnt happened to me in this Sephora at all! but I have seen it happen and went through it elsewhere. There are associates out there that like to match people with shades 10000000 darker!!! I understand that many westerners come in seeking to be darker and thats cool and dandy! but not all of us want to look like we have mud on our faces. I have noticed many associates whether it be ulta or sephora or dept stores..like to match people with colors toooooo dark. We all have our preferences when it comes to makeup. Some people like to go a bit paler otehrs go a bit darker, even though its beter to go a bit paler than darker. But that's all on you. Than again, I have noticed many pasty women taking all the medium warm shades!!! whats up with that????? I personally never ask anyone to match me because you could be matched to one shade in one store and another completely different shade in another store. You will never be the same match throughout every store. Thats why its best to do it yourself,only you know yourself and what suits you! when you develop a comfortability with makeup..you wont feel the need to RELY on associates. Or that God awful machine in Sephora used to "match" people. But thankfully I have never had that experience! all the associates are nice! shoutout to Ashley! and everyone at this location! read more

I will say this. I really like Sephora. Borderline love, but this location ruins my experience EVERY time. Colonie Center lacks diversity. I'll go as far as saying that Albany lacks diversity. But when I come into a store, I expect someone to help me. Every time I go to this Sephora I spend the whole time twiddling my thumbs wondering where to start & leave without being helped EVERY time. The only time someone helped me, I was color matched with a shade 4 shades darker than my actual skin. I was so upset. A person working in a beauty environment should know ALL forms of beauty. Not the most prevalent/common. They need to hire some new people. read more

Oh Sephora, You are my downfall. It's like the "grown up" girls playground! I had stopped in on previous occasions to other Sephoras, seeing the prices and quickly turning around. The first time I had stopped in to this location I was looking for alternatives for my make up and skin care (and by alternatives to skincare, I mean any skincare) New york weather has been awful on my skin. It apparently prefers dry heat desert weather. I heard that you could try the products and return them with no hassle if it didn't work..Wasted money on cosmetics that sit in a drawer makes me cry a little bit. If I rated this place after the first actual visit ..it would have been a 5. If I had rated this place after the 2nd and 3rd visit it would have been a 3. It's evened out to about a 4. Here's the important bits of Sephora. (1) Service - It's hit or miss. Sometimes it's hard to even find someone to make eye contact with you and sometimes I can't bat them away, Go on a weekday. (2) Samples - They give you samples of stuff you are iffy on purchasing. Even perfume! They even put it in a little spritzer, they last about a week for me. The first time I went the girl gave me samples of the whole Bare Escentuals set that she tried on me and I was unsure of. (not for me in case you were wondering.) (3) Returns- They will RETURN anything that you don't like . Sometimes you'll get someone with an attitude but most of the time it's great. (keep the receipt and at least the package to make it easier) Yes, you may spend more money but you won't waste money on products that you don't use and you can try about anything right there in the store. read more

Here's why Sephora gets five stars despite the minimum $30 that leaves my wallet every time I cross their threshold. Got some gift cards for the holidays, they were burning a hole in my purse, so I headed over to Sephora in search of a new perfume. There are hundreds of bottles of perfume lining the walls here, and it becomes overwhelming to both the nose and brain fairly quickly. I asked a hurried sales associate for help, and even though the line was practically out the door, even though they were elbow-to-elbow with people cramming the store, she stopped what she was doing to spend a full 20 minutes filling samplers for me to try different perfumes at home. No commission, just great ethics. Perfumes there can go for $40-$110 easily, and this extra bit of customer service meant a LOT. I buy all my cosmetics here, all my perfumes, and I will continue to spend money on great products that are worth every penny. read more

I always love coming to this Sephora location. The entire staff is always more than accommodating with their customer service and they work to find the best solutions all the time. My favorite Sephora around! read more

Scheduled a 45 minute beauty make over, which seemed wasn't going to work because I had to bring my 3 young children with me last minute. I ask my rep to give me a few minutes to rent a stroller and buy some pretzels and he was very understanding. End result perfection will definitely request Joseph again! read more

I love Sephora! I was super exicted when they came to the area, as there are no other stores like it around here. If you go there be expected to spend some serious cash as the brand name cosmetics there are not cheap. I also love their Beauty Insider program (which is free to join). Once you're a member, every $100 you spend gives you enough points for a deluxe sample in store or online. They also offer 3 regular sized samples free with every purchase made online, and usually free shipping over $50 (sometimes its $25). The best part of Sephora is their return policy... you can return anything for any reason, even if you've already tested it. (Thank you Sephora for this!!!) The only negative thing I can say is that their in-store testers are really gross! I wouldn't recommend using them unless you wanna catch some funky disease... just ask the sales associate for a sample to take home instead! I have spent way too much money at this place since they've opened, but yet I keep coming back for more! ...lol... What can I say, it's a girls's dream come true, right here in Albany! :) read more

The cashier who ringed me out yesterday, Stephanie did an excellent job finishing out my Sephora experience and informed me about my beauty insider account status which was awesome to know about:) However, the acknowledgments/greetings from associates on the sales floor could be improved because there was minimal greetings to welcome customers into this specific Sephora and didn't ask anyone if they needed help or not. read more

Sales clerks/consultants are unfriendly and not very helpful. So much for the by gone days of the beauty counter where you are greeted with a smile and at a least a bit of knowledge and not treated like an interruption in their day , not to mention being sent home with the wrong products because they really don't care. read more

When you order they tell you that you get 3 free samples but samples never came and they say they can't resend samples .. well first off they were never sent in the first place you would think spending 135.00 that they would have sent samples as promised read more

Was immediately profiled as soon as I walked into the store. I had 3 employees following me around the store to the point of harassment. I was smelling perfumes when a security guard confronted me with accusations. I was not shoplifting nor had the intent to immediately left and left my basket of over 100$ worth of make up that I was about to purchase. If you aren't wearing a north face and uggs I don't recommend visiting this location. read more

Sephora...So much promise so little delivery. I'm a make up girl, I have been wearing it (sneaking it on at age 10 in the girls room at school; electric blue shimmery eye shadow that I pinched from my older sisters cache...) for 40 years now, and have learned a few things about it along the way. I adore Urban Decay's Eyeshadow Primer Potion, the formula is great for older skin or oily skin, but if you are NOT a woman of color, you shouldn't get a tinted one...that said I have an issue with a sales professional that hands over a tube (of anything for that matter) of primer that clearly wasn't made for me. When you choose a job in retail sales, shouldn't your primary goal be making your customers happy? Part of making me happy is enjoying the shopping experience, not just the make up. Training goes a long way, and as Amber F. said, "it's a grown up girls playground" Please help me love you again?! read more

If you are a women of color it might be best to look elsewhere or know exactly what you want without needing any assistance. Every time I have entered this Sephora I have never been greeted or had anyone come up to me asking if I needed help. I have always had to chase someone down for assistance. I agree with Samara S., this location has zero diversity. They don't know what to do with people of color. For example, I received a gift card and along with it you get a 45 minute makeover. Setting up the apt. was great, they were super sweet about the timing and I was genuinely excited. That's when it went all downhill. I came for my apt. and I had an older women do my makeover, I forgot her name. I'll spare you all the details of what went wrong but let's just say, thank god I had sunglasses with me and when i came home the first thing my bf asked was "What's on your face?" The part that sucks is that the only other Sephora near me is located in Crossgates Mall and trust me they are not any better. I went there once and they have a much smaller selection and same issue with lack of service. My advice is to go in knowing exactly what you want, read all the reviews online, do your research and swatch. They do have a good return policy if it doesn't work out. read more

Depending on what day it is you may or may not be treated courteously. Today was not a good day. The salesperson was more interested in talking into that silly looking earpiece than answering some questions for me. What she didn't know was that I had a very generous gift card I was looking to spend. As they say about customer service I will be sure and tell all of my friends and they will tell theirs. It's easier to go on line than put up with that kind of treatment. By the way, bought the product at Macys. read more

Meh... I only come here if I know what I want to buy. I'm from the city and rather go there for my makeup/skincare products. It's the same company but i think the workers in the city are more experienced with the make up and skin care products that are sold. I'm a POC with sensitive skin. The girl I spoke to had no idea what to to recommend me for foundation when I ran out of my usual product and this Sephora didn't sell it. The girl was nice and friendly but the Make up forever HD was definitely the wrong shade and broke me out. read more

The sales clerks at this Sephora are rude and obnoxious. Returns, with a receipt, are treated with suspicious hostility. I like Sephora overall, but the JCPenney Sephora has lost yet another customer. If zero stars were an option, it would get zero. read more

This is what I call candy land. I love coming in here to browse around and try all the new beauty products. Some of the staff are more friendly than others, but Courtney is the absolute best. She is always cheerful and we always chit chat when I see her. I'm always on the look out for Kat Von D products that I don't have. I loving coming to Sephora. read more

One of the only places around where you can get quality male skin care products. Also a very good selection of mens cologne.

This is one of my favorite Sephoras that I've been to. I love the layout of the store. Everything is visible and easy to find. The staff is always helpful! I've been matched a few times and had questions about certain products. They are always very informative. If your ever at the Colonie Center, stop here and get some makeup!! read more

I had a pleasant experience in Sephora's Albany, NY location (Colonie Center). I would like to acknowledge one employee named Georgie who was extremely helpful in determining which products would best suit my skin type and preferences. He was knowledgeable, friendly, and concise. I was able to purchase foundation, bronzer, primer, and setting spray in under 15 minutes and I am thrilled with the quality of these products in my personal use. A refreshingly pleasant experience, thanks Georgie! read more

Once again i came here to get a present for my wife and, once again, got zero help and left disgusted. I dont understand the business model. If you have a customer, shouldnt you help them? read more

LOVE Sephora !!! I could spend hours there. The people who work there are always helpful. Good selection of makeup as well.