I've been to this location several times and it is consistently clean, staff are friendly and…read moreknowledgeable and very willing to help! I have received both facial and massage and have been very happy, in particular, with the facials! Lauren is extremely helpful and knows what she is doing and I really have enjoyed every facial she has given me!! The location is small and it is a little weird to be in a strip mall next to urgent care but they do a great job of making you feel like you are really getting away.

I like to start off by saying the establishment is very clean and organized and the staff is…read morefriendly. However I think most would agree its the service that it is most important at least to me. I also like to mention i had facials by other estheticians and had a great experience. However I had a microbrasion facial done by Lauren at the wolf road location and during the service by my forehead area she removed a significant amount of hair this to me is unacceptable error and extremly upsetting. Customers are going in to relax look and feel better when they come out not to be missing a chunk of hair and feeling terrible. I dont know if she was having a off day or is not properly trained on how to do that serice but there is just no excuse as far as im concerned. I did bring it up to management who said they were going to adress it but I wanted to make patrons aware of my experience. After that I will never go back again recommend asking for Deb for facials if you are planning to join or get servces there.

I have been fortunate enough to have been treated with spa days at Complexions since I was a kid…read more I've watched the business grow and expand offering new services, and I now frequent both locations. I feel inclined to write this review after seeing some bad reviews, and I'd like to remind everyone how people are typically only encouraged to leave reviews when they are unhappy. Not to mention reviews are now used as weapons against businesses. My favorite service to get are massages, they have a great selection of unique massages and add ons I don't see anyone else offering. The amenities have always been clean and available- it's never over crowded. I appreciate the little things they offer, if you use their amazing shower they provide razors, deodorant, moisturizer, q tips and whatever else you may need for an after shower routine. Beyond massages I've done plenty of facials (love the hydra facials), laser hair removal and waxing. I hope to book a consult with the medspa soon! I've always admired Complexions from a business point of view, as I now also own a small business and Denise is a genius from this perspective! Her skincare line is admirable - and so refreshing! If you haven't given them a try I strongly recommend them. In an ever changing area they are such a staple for me, and I hope to keep enjoying visits for many years.

My husband and I were treated at Complexions Spa for four treatments over two different days. The…read moreenvironment was very serene and relaxing, and the treatment providers were very good and very professional. Unfortunately, the reservationist, front desk staff, and spa attendants made many mistakes, lacking a significant level of professionalism you would expect at a spa of this caliber. These problems included making a mistake on the second day with one of my reservations where I was sent a male instead of female massage therapist for a 1.5 hour massage. When I brought it to their attention, the massage therapist (not the front desk administrative person) offered a half hour massage with a woman instead of 1.5 hour to "fix" the mistake. I told them I wanted to speak with the front desk person and strongly objected to the supposed solution; they came up with an hour massage with a free add-on (hot stone massage). I had to work hard for this - they made things much more stressful than it should have been. They also told us wrong information about their tipping policies for certain massage therapists and made it really difficult to tip people, did not tell massage therapists to wear masks for both of us (which we had requested ahead of time and they had done the first day), had a cold spa attendant greet us who was suppose to make us feel welcome but lacked warmth and social graces, another spa attendant touched me repeatedly (which you do not do with out consent), etc. When the owner, Denise DuBois, called to talk about the numerous problems I had outlined in an email, she was highly defensive. I felt SO tense and uncomfortable with how she behaved towards me that even though she apologized for our experience at the spa and ultimately offered two free massages (for myself and my husband), I/we could never imagine going back there; we did not accept the offer. We do NOT ever want to go back there again. There was a significant lack of warmth and empathy for the level of problems and mistakes from staff and the stressful impact of this in real time and when discussed later - it was quite shocking. We have been to spas and all types of treatment providers in the U.S. and in Europe and have never been treated so unprofessionally by the administrative end of a business. It clearly comes from the top down and is very problematic. Added note: I have a friend who warned me against this place, because she had been there a half dozen times, and they made a mistake every single time with her reservation. When I told this to Denise Dubois, she wanted to know the name of my friend (talk about this request being inappropriate), and she found it hard to believe what I was saying (again, inappropriate). I was really taken aback; a professional does not do this. My friend recommended another spa in Saratoga Springs that she loves. I am going to try them.

Quick and easy to find exactly what I needed! Associates were helpful and efficient. I love the…read morerecycling program they have at the front of the store. It's the first of its kind that I've seen!

Nice selection, especially for fragrance, but they could really improve on the customer service. I…read morewas in the store for about 20 minutes and no one greeted me or approached me. One positive is that they do have a recycling program for used up product containers. See photos.

What a farce! I drove an hour to get to my appointment only to be told I had no appointment/there…read morewas a scheduling issue. I had the confirmation email on my phone but the young woman behind the desk seemed ill equipped to deal with the problem. I got no apology only an offer of hanging around for a hour or so and they may be able to fit me in. I never got to find out how the injector was as I had no intention of waiting an hour. Terrible customer service. I have NEVER showed up for an appointment ANYWHERE and had this happen.

The Albany office was wonderful! I will admit the first call I received was a bit pushy and about…read morethe sale. I would recommend speaking directly with the Wolf Road location. Dana is the manager there. My experience with the Albany location was very pleasant. I will certainly go back if I ever considered having anything else done.

I would highly recommend this place. The owner is super upbeat and positive. Her level of skill…read morefar surpasses any place around here.

From the owner: Have you ever wanted to be pampered from head to toe without leaving your home? Or desperately…read moreneeded a massage but couldn't get away from the office? You're in luck! I come directly to your home or office to provide you with unparalleled service at affordable prices. Let me pamper you and your guests on your birthday, bachelor/bachelorette party, day of your wedding, anniversary, gals night in, or just because. Some of the services available are facials, waxing, body scrubs, back facials, vajazzling, glitter tattoos, and manscaping. I am also a Mary Kay Beauty Consultant. .

I highly recommend that you do not pay in advance for any services from Premier Laser Spa. They…read moreare currently undergoing bankruptcy proceedings in New York State (you can look it up) and are not honoring their existing contracts or agreed upon refunds for "guaranteed" services that were not effective. I have no comment on their staff or technicians, but I strongly urge you to consider another laser hair removal service given the circumstances. At the very least pay as you go to avoid getting ripped off. And don't pay extra for "guarantees", they will not be honored.

I agree with many others who posted previously. I had purchased a number of treatments, and Premier…read moreis not honoring the guarantee that they made to me. After a ton of money and time invested, this was unprofessional and upsetting. Not to mention, they couldn't seem to get the settings consistent and the treatment was not effective. I wouldn't go back ever again.

Stopped with my daughter for an impromptu treat!! Welcomed with such positive energy and a welcome…read moreatmosphere- I had a full body massage and my daughter had a extraction facial both 60 min! We walked out talking about our next visit- professional, friendly and 100% worth every dime!! Go and treat yourself to self care !!

I went to Himalaya foot spa today as a birthday present for myself. I reserved a 90 minute deep…read moretissue massage for $85.00. It was a pleasant experience and the older gentleman has very strong hands. Almost too strong. But if you ask him to go a little lighter he will. When we got into the massage room he said I am going to give you two hours. I said what? He said I am going to give you two hours. I said, oh!! OKAY! While thinking about it I thought I am the only customer here maybe he would rather work than sit around, or maybe its because it is my bday. Or Maybe it is because I am a first time customer. NOPE to all. At checkout he said I owed $130.00 Well I didnt have that much cash on me so he goes credit card? And I am like wait $130.00 plus tip and he said yes. So I said No, I reserved a 90 min. massage for $85.00. He said he gave me two hours. So we went back and forth for a bit when the lady owner came out and pointing at the price board on the wall and trying to say in part english and part other language that yes it would be $120.00 and that is the correct price. She was pointing to a separate foot massage. I was like oh no you dont. I never asked for the two hours, i did not reserve two hours, I never changed my reservation to two hour massage. This is not ethical or good business. I am paying what I reserved for. $85.00 plus a $15.00 tip. Another man came in asking for a massage so the owner lady had to get him out of there as fast as possible so he would not hear what was going on. So, I was firm with the older man and said that I will pay what I ordered and reserved and handed him the cash with tip. He had a very mad look on his face. I then walked out the door.

Kait did an amazing job on my brows today! I got a wax and she suggested a tint which brought my…read morebrows to life! I'll never go anywhere else! Highly recommend her!

I was recently in a wedding where the bride had two hairstylists and one makeup artist from Strut…read morecome out to the venue for us. The two girls that did our hair were Micaela and Sarah, and Kaitlin did our makeup. All of the girls were more than satisfied with how their hair turned out. Sarah did some great braid work on two of us, and her and Micaela helped to put flowers all over our hair. That part wasn't planned, but they went with the flow and everyone looked great. Kaitlin's makeup looked excellent on everyone, even the girls who were reluctant to get it done for fear of it being too heavy or just not their style. I'd highly recommend them for whatever you need! One piece of advice would be to bring cash since the hair, makeup, and nail services are all separate and have to be paid for as such.

New stylists about to start very soon. Congratulations to Rich and Annie. See you soon…read more pZm

I've had several appointments with P.J. in the last few months and every time he amazes me. He's so…read moretalented. We've done Botox numerous times with perfect results. Then I got brave, we did lip filler. I was floored at how beautiful they came out. And more recently chin, cheek and facial balancing filler. I love it. I look younger and refreshed. I will never go anywhere else. 100% recommend!!!