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    SENREVE

    3.9 (100 reviews)
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    Jenny M.

    I am currently dealing with their "Client Concierge team", 2 to be exact for the past 2 days now regarding a ripped pipping by the tongue area of the mini maestra bag and it is now splitting (see photos). The original price of a mini maestra a is $695. I purchased this bag during their revival sale for $521 during April of last year and only been gently using it. I was offered to bring the bag into a local cobblers to have the item fixed with a reimbursement as the company does not have anyone who could fix it. I find this clearly inconvenient to consumers. After multiple emails, they finally admitted it was a defected item therefore a reimbursement repair was offered to me. If an item is defected, shouldn't the company replace it? Not to mention, the company changed their "lifetime warranty" to "2-year limited warranty". I was also told that revival items does not fall under any warranty as they are only making an exception for me. So does this mean the company purposely sells defective items to consumers at a small discounted price? The brand claimed to be "made in Italy, handcrafted by artisans". This makes me wonder, If any cobblers could do the repair job, then why the hefty price tag? I do think it is generous for Senreve to offer me a reimbursement repair. However, it definitely devalues the brands. In one of the emails-you could see that they knew how much the repair was going to be. This makes me wonder this may not be the first time they have came across this defects. If you are considering buying this brand. Save yourself the hassles and headaches and please invest your money into real luxury brands that truly stands behind their products.

    Less than a month of use
    Linaka N.

    Updated: I was offered to return for a full refund and I repurchase a new one. Hopefully I had bad luck with the previous one and the new one would be fine. I will update if anything I'm so sad and disappointed. I wanted the aria bag for some time and my husband surprised me with a brand new one for my early birthday gift. It was purchased online but when I received it, I noticed marking on both side of the front stress points but it wasn't bad. Three weeks later and I only used it 4 times, one side of the stress point rubbed raw and I didn't rub it against anything. It was mainly in the dust bag which I think may be the contributing cause because the material on that dust bag is not soft and kinda rough. I contacted customer service only to hear back that it's not covered under warranty because I rubbed it against something rough which is not true. Senreve, you are not standing behind your products and I'm so sad and disappointed in the quality of something that shows damage like that in less than a month. My birthday hasn't arrived but my gift already looked damaged. I'm not asking to return because I truly love the bag. I believed I may have gotten a defective one or one that was banged up pretty hard before it got to me. I just wanted it fix or replaced. Tomorrow marks 1 full month with the bag.

    Other corner

    Terrible quality bags, waste of over $400. I bought the Aria. It has been less than 1 year. I barely left my house because of the pandemic and always stored it in the dust bag - see attached pictures for the wear and tear after a couple of uses. I send the pictures to customer service and explained the situation, they said this is normal and there is nothing they can do. Long story short... Save your money for an actual luxury purchase to get quality products.

    Eun H.

    I own a marine mini Maestra. I love the color and the quality of the bag. I honestly think the material is the highest in quality (I own bespoke leather bags from Italy and LOVE companies with a deep commitment to craftsmanship). I do not enjoy wearing brands that everyone else wears and considering the quality, Senreve bags are affordable. Whenever I wear my mini Maestra, I get a lot of compliments and questions regarding the bag; I believe they are curious about the brand since Senreve is fairly new. While I absolutely love the quality of my mini Maestra, the bag itself is not the most practical for business use. Unfortunately, the bag tilts while you wear it and the metal clasp does not close easily (the metal should be larger so that you can quickly & simply clasp it). So the bag stays open (when you are in a rush) tilted, which is not the most ideal situation. If you are the type of person who zips up the bag and rarely open it throughout the day, it'll be fine. Another problem I had with the bag was how the strap fell several times while I was wearing the bag. Recently I went into the pop up shop at Nordstroms, Senreve reps informed me how my bag is missing a loop that surrounds the long strap, making the bag fall easily. I emailed Senreve and received immediate support. Even when you hold the handle of the bag, the bag tilts. I wish I was able to read honest and realistic reviews from real consumers (not sponsored fashion bloggers) before purchasing the bag. I was thinking of purchasing the Maestra for work but I am not very convinced that it'll be a sturdy, practical and functional bag. I am still shopping for a high quality work bag! (to carry my MacBook, Ipad Pro, books and a small makeup bag!) Please recommend one (if you own a good one)! Purchased Jan2018 from Senreve Website

    Vivian T.

    I made an appointment to come into the store to check out the bags and received a confirmation. When I came to the store, the store was closed. Since I came from San Jose, I waited 15 minutes, try to call them, email them and Instagram message them. No responses. I am disappointed and find this unprofessional.

    where the second loop (pictured on right) had melted in place and left marks.

    Adding a star because Michelle did reach out and resolve it in under 24 hours. I do not think it should take me, or anyone, writing a poor Yelp review to get to an actual resolution. It seems the company only cares about customer satisfaction when the negatives are made publicly. For this reason, I will not be shopping again. SENREVE, Michelle: Please rework your customer service. The ladies available on Live Chat/email are sweet, but they do not have any power or resources to answer anything about warranty* or defects. If a decision has to be made by another team, have that team reach out to the client, not the customer service team copying and pasting messages. * - I know my bag did not come with a warranty. When I was considering buying New and asked about the warranty, CS could not answer specific questions and just kept copying and pasting the FAQ.

    J R.

    Update - I ended up getting the maestra and after unsung it less than 20 times, the front tab split -- it is simply glued, not stitched. Still love the idea of the bag an the style but serious design and quality flaws. One added design flaw - when carrying the bag on your forearm, the hardware on the back of the bag smashes against your leg. Add a 3lb laptop to the bag and walk thru and airport and I have bruises! Old review : I have to say that I loved the look of this bag but found it to be completely annoying. Got the large maestra and hated that I had to completely close it before grabbing the handle or risk everything spilling out. Also, handle opening is so small that it gets caught on my watch and I have to use two hands to get it off my wrist. Strap closure on front also requires two hands and I was constantly scratching myself on the zippers when reaching into the bag. Just completely not usable for someone like me who, especially when traveling, is reaching in to the bag frequently and can't take the time to ensure everything is fully 'locked down' before grabbing the bag. If they ever put two handles on it and maybe improve the quality of the zippers I might try again. I

    Clear wording of the lifetime warranty that was contradicted by customer service.

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    5 years ago

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    8 years ago

    I love Senreve!! I use my Maestra for everything. Could not live without it.

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    7 years ago

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    6 years ago

    Been watching Senreve since they started. Finally caved on Voya tote in forest green. Just beautiful. Beautifully wrapped and shipped.

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    Page 3 of 3

    SENREVE Reviews in Other Languages

    Ask the Community - SENREVE

    Is it just me but is the marine a lot darker than what I see online? I thought it would be closer to cobalt blue but I see more of a purple. I decided to exchange for the pilot instead. Does anyone else think the same?

    Hi Cristina, thanks for your question! The Marine is brighter than a generic navy but not as bright as a royal/electric blue. I would say the Pilot is definitely darker, closer to a classic navy. We'd be happy to share a side-by-side photo so you… Read more

    Can the maestra bag be worn on the crook of the arm?

    Yes! There is a top handle that I slip my arm through when I'm running around.

    Don’t See Your Question? Ask Away!

    Review Highlights - SENREVE

    I also just received the Aria Belt Bag in Pebbled Cream with the gold chain that I added, and I'm in love.

    Mentioned in 4 reviews

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    SENREVE - accessories - Updated May 2026

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