My wife and I had the opportunity to visit Cancun recently on a work awards trip. Everyone in the…read moregroup had an opportunity to select an excursion, and this was the one we selected. Most people opted to do the spa, which was lovely-but I can do a spa day at home. I wanted to go to the JUNGLE! We were picked up from our hotel, along with another couple that selected this activity and then we stopped by two other hotels to pick up more people. From our hotel (Live Aqua) it was about a 40 minute ride in the shuttle. Our driver kept to himself for the most part, and the rest of the group took the time to get to know each other. It turned out that some were going on ATV rides and others were doing the zip line. We were part of the zip line group. Upon arrival, we signed some waivers and put our belongings in a locker. There is a charge (five dollars, I think) to rent the locker. But if you're doing the zip line, you don't want to be carrying anything with you. It's also required that you wear close toe shoes. Water shoes might be best so you can wear them to zip line and swim later. There was a bit of down time at the beginning-we were told to sit at a table and wait to begin. Then we were guided to a lady who positioned us holding some big beautiful birds. My wife is terribly afraid of birds, and the lady noticed that and made sure to keep some distance between her and the birds. I appreciated that-but we still went for a picture to capture the moment. Speaking of pictures, there's a staff member that follows the group around all day snapping photos. I'm not one to spend money on souvenirs, but I'll throw down coin for pictures. That's my kind of souvenir. After the birds, we started on the zip lines. I don't think any of us realized when we signed up, but there were ten different lines. There was a lot of stairs and walking-which didn't bother us, but if you have any physical limitations-or just don't wanna-then keep that in mind. There were two guides with us giving instruction and checking harnesses, plus the photographer. They were all very friendly and obviously knew what they were doing. On one of the lines, I asked about going upside down, and Paco-our guide showed me what to do-and went down the line with me. It was really cool-I highly recommend doing that at least once. The last line drops you off in a shallow pool of water. It was exhilarating! If you are wearing shoes that you don't want to get wet, your guide will take them down for you and give them back after you dry off. Then we got on to a jungle truck, as I like to call it, and took a very bumpy ride to the cenote to do some swimming. It was absolutely as beautiful as pictures you may see online. Of course, you should do the rope swing into the water, which everyone in our group experienced. The water was cool, but not uncomfortable. This was the point that our ATV friends joined us for a few minutes before we left to have lunch. Lunch was burritos and chips & salsa. Everything tasted delightful and was filling. Drinks (alcoholic and non-alcoholic) were available for an additional price. Be sure to bring some cash for tips-these folks worked very hard and treated us great. They earned every dollar they received and then some! The entire experience about 4 hours. I did feel that some parts were a little rushed (would have liked to have had more time in the cenote), but overall if was amazing. We are talking about bringing the 17 year old back next year-I think he'd love it!

Hugo and Dennis were awesome! I went with my cousin who is NOT an adventure person and also scared…read moreof heights. They made her feel very comfortable and she was able to go across a few lines with help (Vivi). Neither of us have done anything like this, ziplines or atvs, and when I come back, I will for sure be booking another excursion. It had rained a lot the day before we went, so we opted for the Polaris, which was still very exhilarating. Please keep in mind that you are in the middle of a jungle basically, so there is zero to no reception. You are also required to leave all your belongings in your car for the zip lines & human rollercoaster. Nothing in your pockets either. After you complete those activities, before going to the cenote and atv's you can retrieve your phones and such.

The tour itself is lovely but beware! They promise all Sorts…read moreof stuff to get you to sign up. We were promised last pick up/first drop off and that we would be back at the hotel by 5:30 but the actual drop off was 7:30 pm as the drivers didn't even arrive to bring us back until 6pm. We had folks on medication and this was completely unacceptable. It was not until I mentioned contacting the credit card company to dispute charges that someone even attempted to get us back earlier. Before that they just kept screaming at us pick up is at 6pm there is nothing we can do even if you were told something else. The worst part is we were lied to - the schedule was set far in advance but they conveniently told us that we would make it back by 5:30 even though there was never an intention of doing that.

Lupillo was the best guide. Made us have the best day! I will definitely recommend this place to…read moreanyone.

If there is only one Xcaret park you have time for, come to Xplor! It was so much fun. They have…read morezip lines, ATV, swimming through the caves and more! My then fiancé (now husband) and I spent the entire day here and was able to finish all the activities (some more than once). The buffet is really good and you can come and go as you please. It's extensive and has a variety of cuisines but my favorite is definitely drinking the refreshing agua frescas. Book your tickets in advance! They sell out. And come early! Even if you have a ticket, you'll have to wait in line to check in and you would wanna beat the crowd for at least the first activity. There are stands with traffic lights at certain areas in Xplor that show you the wait times and line congestion-super helpful! Everybody is required to wear a helmet they provide for safety since a majority is walking under the caves. You are also required to have water shoes. You can find good ones online before your trip or you can buy more expensive ones at their gift shop. There are two routes for swimming-short and long. We did both and we were so glad we tried the long route because you can actually see bats! I've seen mini bats before but it was my first time seeing them so close! And I was swimming underneath them! Keep in mind, the water can get cold so be sure to wear some good wetsuits. There was really long line for the new slide, the toboganxote. DO NOT skip this and trust me, even though waiting outside in the heat is pretty painful, the water slide at the end is worth it! You might share the tube with strangers. My husband and I shared it with two others. You cannot record with a loose device. They will not allow you. You would want to grab on to the handles because you might fall. If you do record, you'll need a GoPro attachment on your helmet or something. The slide is such a thrill! I wish we did it more than once but sadly, the wait time truly was very long. This is a fun tourist attraction for thrill-seekers!

My wife and I visited the park yesterday, and started with the subterranean portion of the park,…read morewhich was an amazing experience. We dropped in the cool water and began walking through the underground waterway, with beautiful stalactites and stalagmites surrounding us. (Quite refreshing, from the hot and humid summer heat of the jungle surroundings). Later in the evening we climbed the top of the large water slide. I was not ready for the twists and turns, along with the stomach to the mouth unexpected downward plunging sections. At the end of the ride, I was both exhilarated and exhausted! One of the park employees, Issac, who is now my hero, noticed how fatigued I was and went out of his way to help me out. Leading me to a nearby hammock, where I spent a few hours getting my equilibrium back under control. At the end of the night, Issac unexpectedly returned and presented me with a few complimentary gifts, a beautiful embroidered tote bag and a stone night light with the Heart emblem with the Xplor logo on the front. It truly touched my "corazon". Shout out to Issac!! From the old guy on vacation from Texas. I'll always remember you and will add this to one of stories I tell my friends and family.

Wanted to do an excursion that was half a day and included ATVs. We came across Adventuras Mayas…read more-Glad we did. The company offers different sorts or excursion, whether it be to Tulum, Cenotes, ATV, Snorkeling etc.. you get to choose which one. We chose to do half a day which was the ATV and Cenote. The entire excursion lasted about 3.5 hours which was good- We did not want to be out all day as it is very exhausting doing an all day excursion lol. We were picked up at 10 and came back a little after 1. Our tour guide Christian was awesome! Our group was small (4 people) in a good way as it felt like we were given a private tour. They normally get larger groups (15+ people). I've never rode an ATV before so I was quite nervous as I was afraid of driving into the trees and getting abducted by Mayans (lol). Anywho, Christian made sure everyone was close together and his instructions were very clear. There will be another team member behind you if you are last to make sure you don't get lost. Once you're done with the ATV, lunch is provided. There was a decent selection but nothing to rave off of. The cenote was quite large. You must rinse yourself in the shower to take off the sunscreen/ products off your body before entering the cenote as there are fishes in there. Life jackets are also provided. There are zip lines that drop you off to the cenote. I personally did not use it as I'm terrified of height. Overall I would definitely recommend this excursion.

Came across on the ferry from Cozumel, eventually found our tour guide holding a sign for a tour…read moredifferent than what my ticket said. 1 hour drive to 1st stop. We were given locks for lockers and told to put away anything we didn't want to take on the ziplines. They went on to say we could bring phones or cameras at our own risk. We received harnesses and helmets, but as the second person checked mine, I was told I needed a different harness. After getting the 2nd harness and starting to climb the stairs, our tour guide told me I could not take my GoPro as I needed both hands on the line. It was on a bright yellow handle with a wrist strap. How did I get fitted for 2 harnesses and a helmet without them telling me? I put the camera away and started up the stairs. They were a little steep but doable. On the way up I passed several people from our group going down that could not handle the stairs. As we went from one platform to another I noticed several people in the group holding their phones on the zipline and the guides said nothing to them. But they didn't allow my camera, which was made to be secured to my arm? I was last off the ziplines. As I came down, my tour guide asked if I was wearing a swimsuit and told me to go wait by the hammocks. No further instruction like bring a towel, or put shirt away. He seemed annoyed with me for being last. I had to ask the others what we were doing next and what to bring. The underground cenote was next. We had the option of a regular life jacket or an inflatable one for those who wanted to dive. Even though the tour was listed as snorkeling and the description stated snorkels are included, there were no snorkels, only masks. We were told the government outlawed rental snorkels. The Adventure Maya website shows people with snorkels and still lists the activity as "snorkeling". Our guide told us a little about the cenote and took us around showing the bats and the stalactites. We did a loop in the cenote that according to the recording on my GoPro took 17 minutes before we got out. We left the cave and had 25 minutes to dry off and eat lunch before we had to be back in the van. Lunch was pasta with vegetables, rice, and roasted chicken, along with salad. While eating, there was someone going around selling the photos but never made it to my table before we left. I attempted to view the photos online for several weeks after. The site says they are available for 60 days after the tour, but nothing came up for our date or any other. Stop 2 was the YaKul lagoon and cavern. We were given the same options for life jackets, just a mask with no snorkel, and flippers, before being led down to the lagoon. We were not allowed to put on sunscreen here, and most of us had not put on sunscreen prior as all the swimming was supposed to be underground. I later learned there was an underground cavern at this location, but we were not taken there. It was very crowded with other groups. Our guide led us around in a loop, but there was not much to see. The water was also very murky from so many people kicking up sediment. Many of us just went back to get in the shade. Even with the short amount of time, the back of my head got sunburned. When the guide got out of the water we had 10 minutes to retrieve our things from the van and change clothes as we had to leave in 10 minutes to get to our ferry. The changing rooms were actually decent. I asked our tour guide about the other cenotes we were supposed to visit, as the description provided by the cruise line said "4 cenotes", but we had gone to 2. He was unaware of why it stated 4. When we got to Palya Del Carmen we had to rush to make it to the pier on time for the 3:45 ferry back to Cozumel. We made it on time however, the ferry did not start moving toward Cozumel until 4:22. The tour was supposed to return by 4:30 which would have given us a little time to shop in Cozumel before getting back on the ship by 5:30. Ended up being an hour late and got through security just in time to make it on the ship at 5:35.

Xenotes Tour was so much fun. It's different that the other two (Xcaret and Xplor) and I highly…read morerecommend this one! At the Xenotes Tour, you get to enjoy four cenotes plus different activites at each: Ziplining, Snorkeling, Rappeling, Kayaking, Inner Tubes, and Cliff Jumping. There's also a photographer that is with us throughout the whole time capturing pictures of everyone in our group. They also provided two meals, the first one was pastries and beverages (water, soda, hot chocolate, and coffee) and the last one was a full on buffet spread (salad, cheese, meats, bread, water, soda and beer). Our tour guide, Manny was amazing and he made the trip very memorable. He was very helpful with my mother in law and my little son. He guided the group from beginning to end and made the trip to all four cenotes a breeze. We all had a fantastic time and we even purchased the pictures at the end. Aside from the photographer, I recommend bringing a water case for your phone and a GoPro! We got so many amazing videos with my husband's GoPro. I cannot express how fun this excursion was and would definately do it again. Tips: Wear a swimsuit, water shoes and comfortable clothing on the bus and for after. Towels are provided. Bring cash to tip your tour guide for an amazing time. The cenotes are located in the middle of the jungle so cell phone service is not available.

This was a great tour and I want to give a special shout out to Elise and Valeria. They were…read moreamazing and incredibly helpful and made the trip a lot of fun. Also a great playlist for a very long drive... which would be my only thing - it's a good hour and change drive but if you're okay with that - then def a highlight of a day. And again - Elise and Valeria were 10/10.

One of my GFs and I did the cenote and zip lining tour - our guide was great and we had a great…read moretime. The lunch that was provide was mediocre but can't really expect nothing more coming from a tour. The shuttle was on time to pick up and drop off. Definitely recommend.

We went on an Xtreme ATV & Snorkel on Sep 30th. After having paid $250 USD for the excursion…read morepackage and another $30 USD for the ATV damage insurance they say is not mandatory but fear monger you into definitely buying to avoid thousands of dollars in damages, they demand another $77 USD to access your own photos to keep as memories. The guide is not allowed nor interested to offer to take photos of you on your own phone, so the company can sell you their own photos of you. The entire thing is a money grab and sub par quality as best. staff are unfriendly and the guide was rude and dismissive. He singled me out by asking if I was an expert swimmer and proceeded to draw the cross and say he is going to sacrifice me when I said my swimming was so so. The ATV guide mislead us into believing we are going to be on our own and very likely to damage the ATV or collide into something and be on the hook for thousands of dollars in damages. Instead the ATV tour involved everyone driving in a singular line behind the guide at a medium speed where it would be impossible to crash or damage the car. I do not recommend this company and their packages; there are many others I have tried in the past with friendly guides who are polite and caring who offered to take photos to help us take nice photos away as memories.

No words to describe the beauty of the cenotes. We were really happy with the day and our guide…read moreLuis. He was informative and was able to make our drive interesting with the history of the area, while we made our way to the cenotes. Enrique, our driver, was with the van while we had our adventures. It was great to be able to put our things in the van, instead of getting locker. We felt very well taken care of. We were provided with everything we needed, except for the towels, and they have some fun wicking towels for sale if you need them or want a cool souvenir. This is the best way to experience the area, hands down.

Arturo and Cristina were great tour guides! They tailored our cenote experience based on the fact…read morethat we had a group with mixed swimming abilities so we visited cenotes that had no moving currents. As one of our group who can't swim, I was very grateful for that! I was able to participate to my comfort level. Water was provided in the van and the lunch at Juanita restaurant was light, but satisfying and delicious after all the activity. Extra info: Life jackets are required and provided, but if you don't fit a standard size XL life jacket you may want to bring your own. There's not a ton of walking but you will be on a lot of uneven natural surfaces. I recommend swim shoes with grip as the bottom of the cenotes is very rocky, and flip flops are easy to lose balance on on the stairs.

** Unforgettable Private Tour - Adrian Is the Best!**…read more My wife and I booked the private tour to Chichen Itza and Ek Balam, and it was the highlight of our trip. Our guide, Adrian, was outstanding: knowledgeable, passionate, and clearly proud to share the real history and culture of the Maya people. He brought both sites to life in a way no guidebook could, and we never felt rushed. Climbing Ek Balam and standing in front of El Castillo with someone who truly knows the story behind every stone was incredible. We were so impressed that we booked a second tour with him the very next day to see the Tulum ruins before our afternoon flight. He planned it perfectly, so we got a full experience and still made it to the airport with no stress. Professional, personable, flexible, and genuinely kind. It was worth every penny. Whenever we're back in Mexico, we'll book with Adrian and Living Dreams Mexico again and again. Highly recommend! -- Kevin & Sureni

We booked LeZebra hotel. We got Alondra and a driver the first day trip. The second day trip was…read morejust Alondra. She is an Ahh-mazing tour guide and person. She took photos for us and send a link so we didn't have to worry about getting our phones wet. She took us to local food and private cenote places that were incredible and we never would have found on our own. She is incredibly kind. Speaks fluent English and Spanish. She assisted with us shopping and other things we needed besides the tour. I would love to use her the next time we come back again.

I truly appreciated this airport transfer service. They were very communicative leading up to our…read morepick up date. They even let you know lots of people will try and sell transportation when exiting the terminal and to keep an eye on the driver with the sign for our name. Our driver was friendly and offered us ice cold water when we arrived in the car. Reconfirmed drop off location before we departed. The white shuttle van was clean and well kept. AC was blasting which was great. Smooth ride to our hotel.

Highly recommend booking an excursion with CA Tours. The staff was prompt, professional, friendly…read moreand knowledgeable about everything. My group of 6 got picked up in a fairly large fan. We chose the Cenotes, Mayan ruins and snorkeling excursion. The $170 excursion included lunch, cold water, snacks, transportation from our resort in Playa Del Carman, tour guide. The 3 part excursion lasted from 745 to 3 PM. Highly recommend bringing towels, bug spray, water proof phone case, snacks and if you choose the Cenotes bring a flash light if you arent a fan of the dark. My friends and I really enjoyed our experience. Everything was organized. We had plenty of time to ourselves to explore and overall we felt really safe. We booked on Trip Advisor to get the price of $170. I'd recommend going through maybe your resort or hotel to see if you can get an additional discount.

Just go! This is a gem. Yes, you might be a little apprehensive about leaving the Hotel Zone and…read moreventuring out, but this is worth it. We ended up here twice during our trip. Our first trip was during an evening where things were quite lively. Live music was playing from the stage. There was dancing, families everywhere and many street vendors. There are also a number of food court restaurants near the palapas. The ones we visited, all were outstanding and the food was extremely reasonable (ok, cheap), but bring your pesos. My daughter got three huge empanadas for 95 pesos (less than $5.50 US). I got 4 street style pastor tacos for roughly $4.50 US. We also bought esquites both times for $2 for a small cup. Well worth it. On the second visit, it was late afternoon/early evening. The vibe wasn't as festive, but still busy and lively. The HZ buses drop you off nearby and the walk is very short and extremely safe. On our second visit, we walked from Mercado 28 and it was still very safe.

Hot! Bring ya hand fan!!! Tons of locals and their families flock to here on Sunday nights!!!! This…read moreis their go to spot! You want to find good local food, desserts, arts and crafts, vendors with local goods, local bars, and best prices in town, go here! Arrange uber in and out or taxi! It gets busy we rode the bus like some crazies, it was fun but packed and had ac but no private ride. Tacos, tortas, pizza, turkey legs, marquisette, crepes SnoCones, bags, clothes, art, massage stands. It's a one stop shop- socks, jewelry, kitchen dishes, souvenirs yes! I don't know if you would find a parking spot so I say uber. It starts around sundown and their out there until 11pm at least. It was so hot no winds and lots of people packed in there. Not much seating or benches, tables they had were occupied and people wasn't moving anytime soon. It depends time of year I'm sure as well, but like I said it's more locals here you will see O tourists unless they did their research hahaha