Wanted to do an excursion that was half a day and included ATVs. We came across Adventuras Mayas -Glad we did. The company offers different sorts or excursion, whether it be to Tulum, Cenotes, ATV, Snorkeling etc.. you get to choose which one. We chose to do half a day which was the ATV and Cenote. The entire excursion lasted about 3.5 hours which was good- We did not want to be out all day as it is very exhausting doing an all day excursion lol. We were picked up at 10 and came back a little after 1. Our tour guide Christian was awesome! Our group was small (4 people) in a good way as it felt like we were given a private tour. They normally get larger groups (15+ people). I've never rode an ATV before so I was quite nervous as I was afraid of driving into the trees and getting abducted by Mayans (lol). Anywho, Christian made sure everyone was close together and his instructions were very clear. There will be another team member behind you if you are last to make sure you don't get lost. Once you're done with the ATV, lunch is provided. There was a decent selection but nothing to rave off of. The cenote was quite large. You must rinse yourself in the shower to take off the sunscreen/ products off your body before entering the cenote as there are fishes in there. Life jackets are also provided. There are zip lines that drop you off to the cenote. I personally did not use it as I'm terrified of height. Overall I would definitely recommend this excursion. read more

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Came across on the ferry from Cozumel, eventually found our tour guide holding a sign for a tour different than what my ticket said. 1 hour drive to 1st stop. We were given locks for lockers and told to put away anything we didn't want to take on the ziplines. They went on to say we could bring phones or cameras at our own risk. We received harnesses and helmets, but as the second person checked mine, I was told I needed a different harness. After getting the 2nd harness and starting to climb the stairs, our tour guide told me I could not take my GoPro as I needed both hands on the line. It was on a bright yellow handle with a wrist strap. How did I get fitted for 2 harnesses and a helmet without them telling me? I put the camera away and started up the stairs. They were a little steep but doable. On the way up I passed several people from our group going down that could not handle the stairs. As we went from one platform to another I noticed several people in the group holding their phones on the zipline and the guides said nothing to them. But they didn't allow my camera, which was made to be secured to my arm? I was last off the ziplines. As I came down, my tour guide asked if I was wearing a swimsuit and told me to go wait by the hammocks. No further instruction like bring a towel, or put shirt away. He seemed annoyed with me for being last. I had to ask the others what we were doing next and what to bring. The underground cenote was next. We had the option of a regular life jacket or an inflatable one for those who wanted to dive. Even though the tour was listed as snorkeling and the description stated snorkels are included, there were no snorkels, only masks. We were told the government outlawed rental snorkels. The Adventure Maya website shows people with snorkels and still lists the activity as "snorkeling". Our guide told us a little about the cenote and took us around showing the bats and the stalactites. We did a loop in the cenote that according to the recording on my GoPro took 17 minutes before we got out. We left the cave and had 25 minutes to dry off and eat lunch before we had to be back in the van. Lunch was pasta with vegetables, rice, and roasted chicken, along with salad. While eating, there was someone going around selling the photos but never made it to my table before we left. I attempted to view the photos online for several weeks after. The site says they are available for 60 days after the tour, but nothing came up for our date or any other. Stop 2 was the YaKul lagoon and cavern. We were given the same options for life jackets, just a mask with no snorkel, and flippers, before being led down to the lagoon. We were not allowed to put on sunscreen here, and most of us had not put on sunscreen prior as all the swimming was supposed to be underground. I later learned there was an underground cavern at this location, but we were not taken there. It was very crowded with other groups. Our guide led us around in a loop, but there was not much to see. The water was also very murky from so many people kicking up sediment. Many of us just went back to get in the shade. Even with the short amount of time, the back of my head got sunburned. When the guide got out of the water we had 10 minutes to retrieve our things from the van and change clothes as we had to leave in 10 minutes to get to our ferry. The changing rooms were actually decent. I asked our tour guide about the other cenotes we were supposed to visit, as the description provided by the cruise line said "4 cenotes", but we had gone to 2. He was unaware of why it stated 4. When we got to Palya Del Carmen we had to rush to make it to the pier on time for the 3:45 ferry back to Cozumel. We made it on time however, the ferry did not start moving toward Cozumel until 4:22. The tour was supposed to return by 4:30 which would have given us a little time to shop in Cozumel before getting back on the ship by 5:30. Ended up being an hour late and got through security just in time to make it on the ship at 5:35. read more

We had a wonderful time doing the ATV tour and zipline/cenotes. ATV course was better than most I've done on vacation. The machines were in good condition, and the course had some challenging spots. Our guide, Karen, was awesome. Zipline/cenotes was fun as well. There is only one cenote, and I was disappointed it was a bit murky. Other's I've been to are crystal clear. Ziplines were fun, and you could also jump from the zip line tower, which was great. Overall, a great experience, and I highly recommend as a family activity. read more

I was recommended this tour by my hotel and I'm super glad we went. There's multiple options you can take, but my tour had four parts: Part one was swimming in a lagoon where freshwater meets saltwater Part two was a swim in an underground cenote Part three an ATV ride Part four zip lining. Andres was our host. He was personable, knowledgeable and very accommodating. The first swim in the Lagoon area was my favorite. The water wasn't too cold even though we went early morning and the fish we saw were so pretty. Definitely something that a family of all ages can enjoy. They also have deflated life vests for the adventurers that want to do some diving. My only note is that they don't actually offer traditional snorkels. They have the full face ones, but I found them to not fit very well, so they really only had goggles as an option. If you want a true snorkel experience, bring your own, otherwise, you will be holding your breath every time you go underwater, I still had a great experience despite that shortcoming. You also should bring your own underwater phone case and towel. They do have them for purchase in the gift shops, but I found them to be pretty expensive and not worth paying for, but you definitely want that underwater camera for the underground cenote. My only other note is that they charge a crazy amount for Photos. We paid $75 for maybe 20-30 photos . I feel the standard at most places is between 30 and 50. Other than that I highly recommend this experience and hopefully you get Andres as your tour guide. read more

Adventurous Mayas was our selection for our excursion day. We were picked up in a van at 9 AM from the hotel. We drove for two hours and started at the Mayan ruins with a wonderful tour guide. We left the ruins and headed to Adventurous Mayas which was roughly a 20 minute ride in the van. A driver was safe and friendly. Upon arrival we were served an authentic Mexican meal which included roasted chicken, shredded pork, tortillas and salad. For a buffet, I was impressed with the quality of our meal! Our second adventure was ATV rides in the jungle. I don't think you need to purchase the $25 insurance because you don't go fast enough (30 mph tops) to wreck the ATV lol. The ride was fun but just know whoever is driving your ankles are going to be hot;) I would suggest wearing pants which I did not wear lol. Our last adventure was an underwater cave which had beautiful crystal blue water. There were bats hanging, and some flying, and pretty fish in the water. Some of my group got in the water and snorkeled and explored some of the cave. I'm not a fan of 50-degree water so I just watched lol and took a few videos. This was definitely a fun excursion day with my friends. I would suggest using Adventurous Mayas if you are in Cancun looking for some fun away from the beach. read more

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Great experience! They have snacks and water at each stop, bathrooms were available at each place we stopped at, guides were helpful and friendly, small groups so it was easy to swim around and take in all the ocean views. - don't flush toilet paper in toilets? - bring cash for tip! - no sunblock - my favorite was the snorkeling in the water, so many gorgeous fish! read more

Booked through Trip Advisor (recommended). Some others on our trip booked with their hotel and were uninformed on additional pricing. They emailed us about a week prior to our tour date with logistics and we had a 7:45 am call time. We had to call at 7:50 to make sure we didn't miss our bus and they insured us 10 more minutes. Sure enough, a van pull up about 5 minutes later with another couple in the van. We picked up one additional couple and was then off to our meeting point. The drive is about an hour long and we stopped at their "hub" like meeting point since our driver was not our tour guide for the day. They offered restrooms, coffee, seating (hammocks and benches), and a foosball table. About 5-10 minutes later Amet Garcia called us to join his tour. Amet explains our schedule for the day as well as passes out wristbands for Tulum. Of we go to Tulum Archaeological Zone (20-minute ride). We were greeted by another gentleman who is our tour guide for the site. He gave around an hour tour and then let us explore and take pictures for an additional hour. In the provided wristbands was a bus ride from the parking lot to the site. Would recommend that you give yourself around 20 minutes to make it from the Archaeological Zone to the parking lot. It's about .5 miles. The bus will wait until it's more full to take off. You also have the option to walk. We then proceeded back north to the Aventuras Mayas campsite. Amet was great and took us on a roller coaster ride in the van with "Welcome to the Jungle" playing as we drove through the rough terrain with speed. They gave us lockers to store our stuff while we were there for the rest of the excursion. Lunch consisted of roasted chicken and pork, rice, beans, mashed potatoes, and a mini salad bar. The food alone was 5 stars! The ATVs we're amazing. This was our 5th time ATVing and we never experienced a trail like this. ATVs are fully automatic with an available hand break for all 4 wheels. Honey and I chose the single rider option but there was an option for doubles. The ATV insurance is an extra $15 USD per ATV or $25 USD for 1 ATV with 2 drivers. You must be at least 16 to drive and 8 to ride as a passenger. Would recommend purchasing insurance as our ATVs scrapped a few times on the rough terrain. When we finished with the ATVs we went back to change to get in the cenote. Would recommend water shoes as the walk there and back is gravel and there are some sharp rocks in the cenote. They provided mini snorkel gear and a small life vest for advanced swimmers or a larger "floating" life jacket for beginners or inexperienced swimmers. Advanced swimmers can use their snorkel gear to view more of the cave that is underwater. Amet was a great guide taking us through the cenote and explaining the history and type of rocks. You have to watch your feet and head in these things the rocks creep up on you. The tour was short ( ~10 minutes) and you will have a limited time to swim and explore the cenote yourself. We changed clothes in their changing stations and went and looked at our pictures. Pictures are 2 for 25 or they email you the whole album for $45 within 24 hours of purchase. The album consisted of 20+ pictures therefore we opted for that whole album option. From there we were bussed back to our respective hotels. Overall would recommend. They do kind of rush you by giving you only 5 minutes to change or switch activities. read more

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Awesome place for an adrenaline packed day of activities. We went all out and bought the best package which was still inexpensive. Cenote, zip lining, ATV and another Cenote with zip lines and plat forms to jump from. I'd have to say outside the millions mosquitoes I had a ball. Got all muddy with the wife on the ATVS and soared above the jungle canopy through 7 zip lines towers that were connected. My favorite was zipping upside down over 1000ft. Cortez was great! Even found my iPhone 11 when I dropped it going crazy on the ATV course. Ask for Cortez when reserving. Please tip these workers. They make about 10-20 bucks a day and only survive off the tips. Don't be cheap folks! read more

Adventuras Mayas - ATV WAS FUN. LOTS OF MUD! - Snorkeling Near Me - Playa del Carmen, ROO

Ok trip. ATV trip through the jungle was great and cenote was good--uncovered. Work needs to be improved on the timing of the trip. There was a group that held us up for 30 min which caused us to be late and driver kept waiting. then driving back to hotel during rush hour and accidents and we were 2 hours late. Hard when you spend 6-7 hours on this kind of trip. read more

We did the 2 cenote and snorkeling it was perfect definitely worth it. took my mother-in-law, wife and two kids 6&8. It was great. The food for lunch was amazing. Our host was Luis Morgado he was excellent definitely would do this again read more

Adventuras Mayas - Cenote - Snorkeling Near Me - Playa del Carmen, ROO

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Highly recommend!! Did the Chichen Itza tour and everything was as described! If not better better!!! The guide was soo helpful and knowledgeable! It felt like a fun history class read more

Adventuras Mayas - Chichen Itza - Snorkeling Near Me - Playa del Carmen, ROO

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Out dated beat up van. Stuffed with 14 people . Hardly any ac !!!! Rude driver . Zero shocks car was like riding on the ground . Was the worst 2 hours there and back . Felt like a prisoner . Never ever again ! ! For what that cost my family ... should of been way better and more organized !!!! Horrible !!!! Do not use this company !!!! read more

Adventuras Mayas - Snorkeling Near Me - Playa del Carmen, ROO

We got hooked up from our hotel to do a getaway from relaxation, lol. And ended up spending the whole day with Adventuras Mayas and the Tulum/ATV/cenote tour. In the morning hours, we settled into Tulum, and our tourguide showed us through the ruins and kept the jokes to a minimum. He was very knowledgeable and enjoyed having our group participate in his historic explanation of things. Naturally he was funny so that also made for an entertaining time! The only thing I regret is remembering his name. As for the ruins, totally awesome! Even though it was tourist heavy, we made the best of it with the cool breeze, iguanas, and scenic blue ocean. Later in the afternoon, we transferred to do the ATV ride and some cenote snorkeling. YEAH! The temp was in the high 70s, but the forest trees gave us protection. And I gotta give it up to these guys for being patient with us demanding tourists. Our guide was Vicktor who explained all the rules and we were almost on our way. I didn't expect the insurance for the ATV ride, but believe me you'll wanna add it for that $30 (approx) per rider price. I'd say we probably drove about 5 miles through the trails. Maybe about 3 miles of track, and we'd circle around a portion of the same track. More dirt than rocky, yet still pretty fun cruising up and down! Finally, the cooling off in a small cenote that was recently discovered in the early 2000s. This cenote, however, was more of a cave with only one hole to see the sky. The lighting down there was fine, and Vicktor again shares some interesting facts about the place. It's not an infinity pool, but it was still calming. If you're ever in Cancun and wanna fill a day full of fun, I say give these guys a try. Also, check to see if your hotel gives you credit to use them. read more

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Horrible company and customer service. Late to pick us up, we were rushed because they were late, the food was crappy. We left our phone on the tour van and realized the second they drove away. We called several times trying to get ahold of people and either no one would answer, or they would answer but wouldn't help us. When we finally did speak to someone, we told them exactly where it was at and they said they would help. After that interaction, we never heard back or were able to get ahold of anybody. We then got messages from scamming us into giving them the phone password. So either the driver of our tour bus took the phone or the cleaning crew did because we told them where it was at, and then was attempting to scam us. This company is untrustworthy and the service is crappy anyways. read more

My group experienced the ATVs. It was slow and boring. They had this spill about needing insurance and how we would be responsible for the ATV because they don't have bumpers because how new they were. All lies. Each one had a bumper and we didn't move fast enough to hit anything anyway. Then they make you put your phones up so they can sale you their pictures. We felt like a money grab read more

This place is AMAZING! My husband and I vacationed in Cancun and booked the tour which included the Zip lining, Extreme ATV and the Cenotes tour, it was by far my favorite excursion and we did a few. Our tour guide Cortez was wonderful. He was on time, very professional and so funny. He was very knowledgeable about the Cenotes and the history of the park. The tour includes a lunch, the food was good, tasted home made and honestly better than the food I've been eating at my resort. I do plan to visit Mexico again in the future and I will be revisiting Adventuras Mayas again. read more

Arranged through our hotel for Talum ruins tour, zip lining and cenote/cave swim... it was all well orchestrated and ran smoothly. Our guide for the Talum ruins tour, Orlando if I recall, was knowledgeable about the Mayan culture and history. Miguel took us through the zip lining and cenote swim and was attentive to our being the oldest of the group and gave close help to my wife when we did the swim portion since she isn't a strong swimmer... great guy The buffet lunch was very good also. Would recommend if you have the chance. read more

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I travel a lot and wanted to make sure I choose my next destinations resort wisely. With recommendations from others playa Del Carmen was a desired destination. The resort panama jacks resorts playa Del Carmen is absolutely worth it and will make your vacation perfect. Day and nightly entertainment all day Everyday. 3 minute walk to the shopping strip "5th ave" We did The excursions like Coba, Tulum & "Adventuras maya tours "; which is a 3in 1 park for ATV/ziplining/cenote. The company picks you up from the hotel lobby no problem. The cenote here was absolutely breathtaking couldn't believe how beautiful it was. I wish we would've stayed more than 5 nights after seeing how awesome these activities were, Pleasantly surprised! Our tour guide was Manny aka Manu and he really made the adventures maya day tour perfect. He's knowledgeable and truly loves his job. Thanks for making our vacation one to truly remember. read more

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We booked this tour through our hotel in Cancun and are very glad we did. We were picked up by one of the tour guides at our hotel and were provided with a safe driver in an air-conditioned van. It took about 45 minutes to arrive at our destination in the jungle. When we got there, we were introduced to our guide Rubin (aka Hippie Jesus). This kid was amazing! He was stern (keeping the group on track) but fun and very dedicated to the safety of the participants. Our first activity was ATVing! That was SOOOO much fun. Rubin gave us thorough instructions and provided us with safety equipment. Our next activity was repelling down one of their towers and then when had a chance to zipline. The towers are sturdy, but sometimes a bit difficult to climb due to uneven construction. For the ziplines, they offer a 3, 5 and 7 line options. The worst part is climbing the stairs for all of the towers, so make sure to eat a good breakfast and wear sturdy shoes. After ziplining, we had lunch (a delicious buffet) and after lunch we snorkeled in the cenote (cave). The water was a brisk 67 degrees F. This was truly an amazing day. It is also, for the most part, a very kid-friendly day. Children ages 8 and over can ride along on the ATVs (must be 16 to drive). Children as young as 3 were seen ziplining (tandem with the parents). Additionally, the tour guides were skilled at recognizing when individuals weren't comfortable or required additional instruction or assistance (such as during the swim in the cave and on the ATVs). The facilities, including restrooms, cafeteria and changing rooms were all very comfortable and clean. I will, without a doubt, do this tour again the next time I am in the Cancun area. read more

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If any way possible, request to have Marco as your tour guide. We did the ATV Xtreme (ATV's, Cenote, 3 Ziplines, & ocean lagoon snorkel). The ATV's were not fun 1 star. They say the collision insurance is optional, but when you choose to opt out of it, they run through how much they going to charge you for anything and everything from a flat tire to a scratch, and the tires are bald to begin with. Make sure to look over your ATV throughly. Since I opted out of paying the $25 for collision insurance, they tried to put me on an ATV that had several bad wheel bearings and definitely wouldn't have made it through the trails. We had Jimmy as our ATV guide. He likes to go extra slow and we saw nothing on the 11 mile trail ride through the jungle. Even beginning riders were bored with the ATV's. The Ziplines 2 stars nothing special. Best views were at the top of the very sketchy wooden towers but not long runs on each zip line through the jungle. The Cenote 5 star incredibly crystal clear fresh water with lots of small fish to see and snorkel with. We got to cannon ball off of a big rock into a deep part of the cenote and explore on our own for a good amount of time. The lagoon snorkel 4 stars. great views of some really exotic fish, big and small. We ended our day at this location and had plenty of time to follow Marco around to see the different parts and then have time to go back and explore areas on our own. Definitely pack a bag with extra clothes to change out of at the end of the day in the water, or bring a towel at the minimum. You will have plenty of space to put a backpack in a locker. read more

While visiting Cancun for our group vacation we decided on an Xtreme package with Adventuras Maya. There were able 30 of us and we made special arrangements for our large group called special pricing! This will last from 7:30am - 4pm so I suggest snacks and water; check out my list below! Three punctual vans arrived early in the morning and were very organized with our paid registration and was very easy with loading folks in their vehicles. The drive was about 90 minutes to Riviera Maya and the complete set up for our tour was very organized, very informative, and very adventurous! Our groups were separated into 3 smaller groups and assigned to a personal tour guide. His name was Luis, a complete gentleman. He was the reason why our tour was so smooth and safe. Our day began with a long van ride into a camp ground like area surrounded by jungles and underground playgrounds. Luis immediately introduced himself and described the ins and outs of being safe and described what we needed prior before each excursion. Our first adventure was the Cenote; an underground cave with natural rain water. You don't need to know how to swim but you need to learn to trust your life vest and doggy paddle! All equipment is provided free to borrow: life vest and snorkel gear. I would suggest to bring your water socks (its rocky underwater) other wise you can purchase water socks there. Make sure to bring bathing suit and a towel. You can store your towel in the cubby but leave all your other belongings in your assigned locker. Our 2nd and 3rd adventure began with a short talk of safety and paperwork where you're offered insurance ($25) just in case. I was fine without it. We rode ATVs through the jungle for about 20 minutes to arrive at the sink hole. Another all natural water adventure and then another 20 minute drive back! So much fun! We took a short break to our lockers and changed into some dry clothing for the 4th adventure for zip lining. Honestly, I would come back to Cancun to take my other family members here! I had an amazing time and I really appreciate how organized they were. After our entire adventure, they provided an amazing lunch in buffet style! So if you're serious about attending, bring the following items: water socks (you can wear these during all your excursions), towel, bathing suit, a full dry outfit to change in, bug spray, sun screen, and a water proof camera! These items should be placed in a bag small enough to fit in a small locker (provided for free) and don't forget your snacks. I really enjoyed it and I'm sure you will too! read more

Adventuras Mayas - Cenote - Snorkeling Near Me - Playa del Carmen, ROO

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Experience of a lifetime! As a Mexican company in the Riviera Maya, Adventuras Mayas is outstanding for bringing outsiders into their country to explore natural beauty and culture of the area through expeditions full of adventures. I went with a group of 8 friends, and we all picked the ATV'S Xtreme Zip-Lines Tour. This tour includes free transportation in an air-conditioned van to the Adventuras Mayas and back to our hotel. We were picked up at around 8 am at our resort by Martinez (I don't remember his first name), but he was our driver as well as our tour guide. Please keep in mind that this is an all day tour about 8 hours. Upon arrival, you will be greeted by the whole team for check-in and undergo safety training. Zip lining was first on our list, and yes we get to fly above the jungle canopy on a thrilling zip line circuit. Of course it was nerve racking, but this was a once if a lifetime experience. ATV'S was next on our list, and before heading off you will be able to test-drive your ATV. The tour departs directly into the jungle over dirt roads where you will get to ride over terrain that is pretty challenging in my opinion. If you check out my ATV pictures, my facial expression says it all. After riding for about 20-30 minutes we arrive to a fresh-water sinkhole in the middle of the jungle called a "cenote" where you will have a once of a life time opportunity to do the mayan sacrifice and zip into its refreshing waters, or just simply skip the zip lining and jump straight into the water with their jumping board. Our final destination was snorkeling in an underground river with crystal clear waters. To me this is more like swimming through caves, because it was pitch black. The tour guide will bring his flashlight so don't you worry. I would recommend bringing your own cellphone with waterproof bags. Once you drive your ATV back to the jungle base, you will enjoy a buffet lunch with Mexican food. Don't worry about getting sick, because everyone in my group was fine. Things I would recommend to bring: sunscreen, swimsuit, extra change of clothes, old tennis shoes, flip flops, towels, mosquito repellent, extra cash, credit card, and a camera with waterproof bags. Don't forget to smile, because their will be photographers taking pictures of you throughout the whole trip, and you can buy the pictures at the end of your trip. Don't forget to tip your tour guide on the way back! Martinez was wonderful, and he has a great sense of humor! read more

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My wife and I had an awesome trip to Cancun except for the one event we did with this company. We were staying at the Le blanc spa resort and enjoying the sun, pool, and local nature when we decided to do a tour, something fun. We like snorkeling so we went on the snorkeling tour with this company. The driver came to pick us up at 7:30 which was the only thing that went well on this trip. The drive to the first snorkeling place took 2:30 hours. We then swam in a cenote and underground cave for about an hour. It was fine but the fish and water life was not that impressive. After eating an ok lunch we drove another hour to the final lagoon snorkeling place and this is where it changed from bad to a disaster. The water was dirty with no plant life to speak of and fish you could see anywhere on Cancun's coast. The place was crowded with so many people that my snorkeling gear was kicked off by other people multiple times. My snorkel filled with water multiple times as men kicked water into her gear. After that excitement one of the tour goers accidentally swallowed a large amount of water and started throwing up violently. The tour guide did nothing so the tour goers wife back paddled him to safety. After all that excitement we got to look forward to a 3 hour van ride back to the hotel in a van whose interior has seen much better days. Bad trip! Definitely not worth the $129 per person. read more

We did the ATV/cenote/zipline/snorkel combo and had a lot of fun. Beware that you cannot wear sunscreen. Not a big deal at the cenote, but all of us got pretty sunburned during the snorkeling- which wasn't great for the flight home. If you sign up for this tour, make sure you wear a tshirt or something to protect your back from burning. Other than that, guides were great and my kids had a wonderful time. read more

ZERO STARS! Horrible customer service, and disappointment all around. Spend your money elsewhere. I booked the ATV Tulum Tour a week prior to going. I didn't receive a confirmation email or anything after I booked. I waited a day for a confirmation email, and still, nothing. So I sent an email requesting a confirmation and itinerary for my excursion. The rep refused to give me any information and replied with "you will get it later." Everyday I emailed the rep requesting an itinerary, and every time I got the same response. Finally, a day before my excursion I was sent a confirmation and itinerary. The confirmation was for the correct tour, but the itinerary was FOR THE WRONG TOUR (Zipline Tulum). I emailed the rep and let her know that the itinerary I received was for the wrong tour and I requested information for my correct tour. I also requested for a hotel pick up that they offered. The rep insisted that I had made a request to change my tour (not true), and said they would change it back to the correct tour. She also asked for my pick up address, to which I provided her with. The next day, my group and I waited outside our hotel at the designated time. After 10 minutes of waiting, I called to see where the driver was, but nobody answered. After 30 minutes of waiting I received a call from the rep saying that we were a no-show for our Ziplining tour. I told her that we never booked for the Ziplining tour and that somebody was supposed to pick us up for the ATV Tulum tour. The rep then said that my group was supposed to meet at the pick up location across town, but since we weren't there for our "Zipline tour" that we were considered a no show. After 20 minutes of going back and forth, I requested my money back. The rep declined a refund and said that she had to "talk to her manager" and would call me back later. The next day I received an email saying they would not issue me a refund, but would offer a credit good for a year. I filed a dispute through PayPal and I eventually got my money. AVOID THIS COMPANY AT ALL COST! You'll save yourself a headache.j read more

Great day on Atv, Zip lining, lunch and then the cenotes. Great service and a great bunch of people. ,

Just got back from our wonderful vacation in Cancun and probably one of the best vacation we had in a long time. Everything was awesome and perfect, from the hotel, food, drinks and other activities until we took this excursion from Adventuras Mayas. It was my son's birthday, Me and my friend together with our sons went on to do the ATV, zip lining, cave and snorkeling adventure. We started on with the snorkeling, then the ziplining, the ATV and lastly the cave. Everything was fun except for the ATV experience which also traumatized my birthday boy. Before we started the ATV adventure, they offered us insurance for just in case we bump, flip or tumble the ATV and damage it. We just decided to decline it because we are slow and careful drivers. We had our guides too...the lead and the tail guide to look after us. We were six in the group, 2 in each ATV. My son and my friend's son were in the middle of the group. Halfway through the tour, we noticed our sons are not following us anymore, so we went back and check on what happened. Thank the Lord nothing bad happened to them. They didn't crash or flip the ATV over. The axle on one of the front wheels gave up on them. We've noticed the road where they stopped was not even a bumpy road! It was straight with no hills.....Our tail guide Juan was there and saw what happened but for some reason he was mum and won't say anything...Anyway, our ATV experience was over and on to the last adventure which is the cave swim. We thought everything was ok since they didn't mention anymore about the ATV. Before we left the place, One of the staff spoke to me and my friend about the ATV damage. Our tour guide was also there. And there you go...... they wanted us to pay for the damage!!!! WTF!!!! My son explained what happened and IT WAS CLEARLY WASN'T THEIR FAULT!!!! It is an all terrain vehicle and should be able to withstand all kinds of pressure from a bumpy and rocky road!!!! "We were told by our guide not to avoid big rocks and holes, just go straight and the ATV will do the job for us"! We also mentioned Jose was there and he saw what happened and again for some reason he just kept mum and quiet and won't say anything. That questioning and hassles traumatized my son. You just spoiled his birthday!!! It broke because your mechanic didn't check the machine properly before they used it! In reality, we have the right to complain because their machine broke and it wasn't our sons fault! But what can we do?? we are in their country and it is their company's stupid rules. We didn't want to pay for the damage and told them, we'll talk to our representative from our hotel to settle this....Then off we go...... back to our hotel. Juan our driver and guide didn't take us to the lobby of our hotel instead park the van outside the hotel just by the guard house. What we didn't know, a representative from AM (white guy with a mexican accent) was following us and talked to us, trying to settle the incident. He told us if we are not going to pay, then the case will be settled with the use of lawyers etc etc and he said it is going to be even a bigger mess. That we may have problems in the airport and in the future coming back. He said they have a lot of cases similar to us and ended up paying. We didn't want anymore hassles especially that we'll be going back home the following day, so we just made a deal and they agreed (their boss agreed). We paid half of the due amount. So for all of you out there who are going to take this tour with this company, think twice first, something like this may happen to you. Taking the insurance is not a bad idea, they were just unfair to what they did to us tourist....paying for a damage our sons didn't do and clearly not their fault. I will never recommend this company to all of my friends here in Europe and America. BUNCH OF CROOKS! read more

Super awesome experience. I completely forgot our tour guides name, however he was super attentive and informative. We did the ATV ride, Zip lining, and the cave snorkeling. The zip lining was GREAT!! With 7 different opportunities to zip line. The climb to the top was a little scary. During our ATV ride it started to pour down but we didn't let that stop us. This tour was completely worth every penny. Lunch wasn't too bad at all. They offered BBQ chicken, rice, beans, salsa, guacamole, etc. The driver that came to pick us up from the resort was also pleasant. I'd definitely return if we visit México again. read more

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We were picked up by Christian after our tour in Tulum, we were met by Amourey (sp I am sure I probably butchered his name) and the service and attention were top notch. We did the ATV rides and the Cenote tour as well as lunch. Amourey made sure we were comfortable and happy at all times. Christian was picking us up promptly when we finished and drove us back to the hotel. I highly recommend this service. read more

While visiting Cancun, Mexico, we decided to book the Snorkel Xtreme Tour at our resort. We stayed at The Dreams Riviera Resort in Cancun. Our driver picked us up from our resort at 8:00 AM. (Keep in mind, if you aren't at the front of the resort during pick up time, they will not hesitate to leave you behind.) This is an all day tour. (8 hours) There is a lot of walking involved. Tennis shoes is recommended in the jungle. Bring flip flops for the beach, and cenote. The drive from our resort to Adventuras Mayas was 40 minutes. We stopped briefly at Adventuras Mayas to use the restroom, eat snacks, and meet with other people from different resorts. If you need prescription goggles, you need to tell your tour guide at that location. They had the exact prescription as my boyfriend's glasses at Adventuras Mayas. I suggest wearing contacts just in case they don't have the right prescription for you. You cannot wear your glasses while you are snorkeling. After everyone is in the van, we take another long drive to the jungle, 30 minutes away. Please use the restroom before leaving Adventuras Mayas. I highly recommend this tour to everyone. Our tour guy was Memo, and he took his time with us. He always asked if we were ready to go, and if someone said no, he waited until we were all ready to go! We zip-lined through the jungle, repelled into a cave, snorkeled in a cenote with fishes, and snorkeled with turtles in the ocean. Lunch is also included. I enjoyed lunch very much. I ate a lot of grilled chicken, rice, chips & salsa, etc. Things to bring: Sunglasses, sunscreen, hat, swimsuit, extra clothes to change in, tennis shoes, flip flops, towels, and a camera. I suggest investing in a GoPro. I captured incredible footages of my boyfriend and I zip-lining, repelling down into a cave, snorkeling in the cenote, and swimming with turtles. You won't have the opportunity to have pictures taken with the sea turtles. read more

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So happy we decided to go on this excursion! Had in amazing experiences here , the views are so beautiful and our guide was so informative and sweet, really took the time to make our experience great, you can really tell that she loves her job. We will definitely be coming back soon! read more

Adventuras Mayas - Propelling into the Cenotes - Snorkeling Near Me - Playa del Carmen, ROO

This travel company is super well organized and makes you and your loved ones feel safe while engaging in some of the most amazing adventures! Staff were all very knowledgeable of the area and superb guides. My husband and I decided to do the tour which included ATVs, zip lining, and the cenote...fantastic! They aren't kidding when they say you don't have to wait in lines for activities, which really maximizes the time you get to have fun :) read more

Loved everything! Nacho was our tour guide and he was amazing! Beautiful cenote, caves and lagoon!

We booked a trip through our on-site Sunwing representative for a trip to Coba, a cenote swim, Mayan Village tour and lunch. When booking the tour with our rep, she explained (while speaking to Adventuras Mayas on the phone) that they didn't quite get that our resort had 2 sides and they only understood the El Dorado side, so we were told to go to the El Dorado Seaside hotel portion, although we were staying at the Sensimar side. After waiting 10 minutes after the prescribed pick up time and location, a doorman approached us and asked our names...apparently the coach went to the Sensimar side of the hotel. No big deal...they would come over to get us...but we received several stares from other passengers as it delayed the start of the days excursion by about 1/2 HR. The drive to Coba was over an hour....driver was excellent. Our tour guide gave up us some basic info and told us that he normally didn't provide commentary while in transit to the site..but once there he'd be a fountain of knowledge. When our group (9 of us) arrived at Coba....our guide gave us our tickets and into the site we went. I wasn't impressed with our tour of the site. Our guide told us things that were the exact opposite of what other guides were telling their tours (eg - walking through one of the stadiums, other guides told their groups that the circles above the stadium were used as "hoops" and opposing teams had to throw balls through them to score points. Our guide told us they were "decorative" and they served no purpose. We were then told that a carved rock on the ground symbolized a panther, but they didn't know why it was there...other guides told their groups it was part of a scoreboard.....so who the hell knows who was telling the truth...although it certainly made you feel as though you were being fed a tourist line). The tour through the site was fairly weak.....I would have rather explored the ruins myself, as nothing was really added to the experience by the guides commentary. Don't get me wrong......our guide was friendly and personable....but didn't bring a "wow" to the tour. After the ruins we then went for an authentic Mayan lunch....we were told it as such....and that it was a traditional meal their Mayan ancestors ate a 1,000 years ago..... Not sure if that the case...but it was good. Chicken, Mexican rice, cabbage slaw, pico de gallo, fresh tortilla. although the meal was included, soft drinks were not...which was odd. From there it was off to a cenote. Excellent place. It was deep underground and refreshing from the hot sun. From there it was off to a "Mayan Village"...which was really someone's home in the forest. We walked around and the owner told us how he found items on his land that "his grandfather" used to make food, run the farm, etc. From the way he kept mixing things up with regards to the items he showed us, the whole thing sounded far too scripted and my jaded self thought anyone could be making this up and we, as stupid tourists, were buying it hook, line and sinker. We did have some home made sauces ...so it wasn't a total waste of time. From there it was the trip back to the hotel...but before that we stopped at a souvenir shop...which really contained nothing more interesting that could be found anywhere in Mexico. Disappointing. Cost for trip was $109 US....so for two of us, it was $218. I spoke to someone while at Coba and they took a cab for $50US(each way)...so it was a lot less expensive to go that route. Am I glad I went? Yes, Coba was beautiful as was the cenote, lunch was decent....the rest could have been bi-passed. read more

My husband and I did the Tulum Xtreme tour during our honeymoon and has a blast! We went swimming in a cenote, which was super cool and an experience we'd never had before. We went zip lining and rappelling, too, which is something we try to do every time we go on vacation and saw some beautiful views from the treetops! We ended the tour with a trip to the Tulum ruins, which were beautiful and educational and generally amazing to see in person. Our tour guide, Adrian, was hilarious and friendly the entire time. Highly recommend if you're vacationing in the Yucatán Peninsula! read more

Wish we could give them no stars. We had a horrible experience. They don't give you refunds when someone got deathly ill. AND they charged us a no-show fee the day before when they talked us into moving it a day. They were an hour and a half late and said they had it on gps. I have a photo time stamped that proved them wrong. When I asked to see the gps log, they could not provide it. Then they never showed up to pick our friends up. Spend your money elsewhere is my opinion. read more

For the price, the was an amazing experience. I was with a group of 7 guys total and we all had a blast. The pickup at our hotel was simple and smooth. Our driver was courteous and went the extra effort to ensure we were all happy. First thing we did was ATV. During registration process, there is a option to buy insurance. Most of us where intimidated into purchasing it. You would think this would be covered in the cost, but it was not. This is the main reason that this place got 4 stars from me. The intimidation almost felt like a scam. While actual drive was fun, the accelerator for the ATV was a pressure sensitive lever/toggle switch... my first time but after 10 minutes, it was straining my hand. Zip lining was next and it was exciting. It was my first time and I felt really safe going through all 7 of the zip lines. Only scary part was the climb up the zip line towers, it didn't seem stable but I still felt safe. The best part was what followed... Scuba diving in the Cenote. Water was cold once you got in, it was so relaxing and it was a good experience. Wish I could have stayed in the water for another hour... it was that relaxing. read more

Super Fun! Great Service! Amazing experience! Great tour guides! Thank you for the fun memories! Pictures all came out good!

What a fantastic company! My family of 6 (children ages 18, 16, 13 and 10) just went on their most basic tour - visiting 3 ecosystems in one day. Our guides, Jose and Luis, were fantastic - accommodating, informative, and funny! We loved the variety of activities and the buffet lunch was delicious. Highly recommend! read more

This company left my party of 4 in Tulum and we did not go to the excursion. We were at the pick up location on time, talked to a driver in an almost empty van and they told us that he was not the driver and "to wait for Mike, he will be Here in a Mexican minute or 2". After 15 minutes of waiting, we called the company and they were not helpful at all. Said it was our fault, even though we were there, talked to a driver from their company who gave false information. We had to pay for a taxi from Tulum to Playa de Carmen. read more