They are amazing! So sweet to talk to ! Definitely recommend them…read more good explaining of concerns or questions.

I have been working with this storage facility for a while when I or a family members needed it. I…read morehave had some pretty good managers work here, but Tracy has been the biggest help! She really knows how to talk to the customers and I appreciate it more than she knows!! It's a clean facility and I'm glad they offer climate control options and Bluetooth options!

Stay AWAY from this place. No one ever answers the door or phone EVER!!!!!!!!!! PUBLIC STORAGE IS A…read moreJOKE...SCAM! Rented for two months and already raised rent from 122$ to 165$ and they tried to tell me they discount the rate to 10$ less. F U! I pay 122$ Period and now not even 90 days this place wants to raise rent and then try to give ME a discount for three months for 10$ less. HELL NO I am out ASAP!!!!!!!! HIRE PEOPLE THAT SPEAK ENGLISH TOO!

Everytime I need any answers or help finding another storage Sheena is always a huge help. My…read morehusband and I have 3 large units at the Garrisonville location ​and she assist us in each one. She is always on point.

Clean and attentive. Can be pricey if you call or visit to rent. Look for deals online!read more

Naomi is the best staff ever met in all my many years of doing business with ExtraSpace storage…read more She's very professional and cares so much about customers, which is why I have rented for over two years and add more units. Her professionalism separated and singles out her location to be the best ExtraSpace location in VA. I highly recommend her location to all. Keep it up, thanks.

I'll give it 2 stars because of the cooling even on outside units, but just know your rent will…read morekeep going up to the point of not being able to afford it, in order to lower it you need to move to a new unit and when you clean out your unit and try to close it they take their time, which could lead to an extra month payment.

Great services, clean facility…read more My only problem is they do not pro rate. You pay for the entire month. I don't see this taking a lot for them to pro rate. I get charged for two units for the entire month if I go one day over. Additionally they do not offer deals. If you want to go with a larger unit then move all of your things or get charged for two units. This is the only thing that rubbed me wrong is these lazy business practices. Especially after I asked them how full they were and no where near 100%. Good for them, but terrible for the consumer. Other then my issue with that, the facility is very clean, employees are well trained and professional. It is definitely a five star storage facility with loading flat wheels provided for you to move your things from your truck to your units. They can look at any open unit on their computer and give you one ideal for loading and unloading After hours access is given by a code which is nice that I can go to my units even after the office is closed

Been doing business with this location since about 2019, no issues with service when needed etc…read more But a safety issue I experienced a couple days, really made the hairs stand up on the back of my neck. I pulled out to turn right, and had to accelerate at top speeds to avoid being hit by a car. As you exit the parking lot, it is EXTREMELY difficult to navigate getting out of the parking lot safely whether with or without traffic. The issue is mainly traffic headed South bound on Rt 1. To your left as you exit, your view of oncoming traffic is obscured by bushes. It near IMPOSSIBLE to view any oncoming cars. A somewhat easy fix would be to install one of those reflective round mirrors on the side of the parking lot, so exiting drivers could see oncoming cars. Also, cutting back, or chopping down the bushes on the left side of parking lot would help greatly.

At first they were great! I went wirh them because they gave me a good deal. The keyless entry is…read morehandy and it's conveniently located. I was happy until I got a notice today that the rate was randomly going up by ONE HUNDRED DOLLARS! I understand inflation but this is just a bait and switch company. And they know that it's generally a pain in the ass to move the contents of a storage unit so it ends up being a lose lose-stay and pay or relocate. Since reaching out to them and leaving the review they have promptly reached out to try to make it right. I very much appreciate that!

Very new facility. Clean, well maintained. After 4 months they provided me a notice they were…read moreDOUBLING MY RENTAL FEES. That's right, doubling. From $112 to $224. When I called and asked they said "the rate was adjusted and there was nothing they could do" Very predatory business practice. Absolutely despicable.

From my first telephone contact with Jonathan, my customer interactions have been phenomenal…read more Based on Jonathan's intuitiveness I chose this location sight unseen he provided such excellent customer service and I believe went above and beyond. The manager Stephanie, I met today. What a gem. She took me to see the unit selected, made sure I was familiar with the lock, provided much needed insight and ensured a positive and productive experience. Two Words: Top Notch

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.