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See's Candies

3.8 (28 reviews)
Closed 10:00 am - 6:00 pm
Updated a few days ago

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Ting B.

[Update] All resolved! This was escalated to the district manager who was extremely helpful and professional in handling the mistake that Holly made. I was fully entitled to my refund and also received my full refund in store, where I was assisted by the store manager, who was also extremely professional, kind and understanding of my situation. Thank you for making this right, pleasant hill See's team ! ----------------- original review below: This review is for the incredibly rude, passive aggressive, dismissive customer service I received from Holly N at the pleasant hill store right off of monument freeway. My boyfriend and I purchased 7 items from this location on Saturday September 26, 6 of them were gifts for a upcoming family trip and 1 was for ourself. When we got home, we opened the can of Toffee-Ettes we got for ourselves, and found it tasting incredibly stale and even a bit of bitter. We have always loved our sees candies, they have been holiday gifts and family gifts ever since we remember, so we were sure that normal Toffeeettes does not taste like this. We went back to the same store on Sunday, asking for a refund. Because the rests are gifts and there is no way to be sure about the quality of those, we felt uncomfortable giving them as gifts to our family. Holly N was the only sales associate at the store. When we asked her for the refund and explained our reason, she cut me off while I was explaining to say " we don't do refunds". I told her that I read the sees candies "60 day's satisfactory guarantee" on the website and it does say I am able to return them to a store within 60 days of purchase, in which she just replied that they don't do refunds, and if I need to refund I'll have to send an email to corporate and start a whole process. I tried to ask her how long the process will take, which then she sarcastically replied something alone the lines of " well if you read our website then you should know that it's 90 days".... HOW RUDE ! I was only just trying to protect my rights as a customer. At the end, my boyfriend and I just decided to switch out the bad box + the other box of "toffee ettes" we got as gifts, hoping that maybe the quality and we were just unlucky and got a bad batch. But this definitely left such a sour taste in our mouth for getting unexpected - sarcastic and rude service. I went back home and re-read the satisfaction guarantee on the website and was unable to find the 90 day requirement or any email I need to submit a refund request to in order to. The website says " If for any reason you are unsatisfied with a See's product you purchased from us or one of our authorized sellers, we will gladly provide you with a refund or replace the candy free of charge." Holly N, you did not help us with our problem and you absolutely need to work on your customer service skills to not be so sarcastic and fake nice. You can speak in a calm tone but your attitude and how you say things needs work. We will be trying to return our purchase at another store. This is just not ok.

$7.85, $7.50

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1 year ago

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Johnnie W.

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1 year ago

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4 months ago

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1 year ago

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2 years ago

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3 years ago

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9 months ago

I bought a box of candy online and picked it up. They used to offer a free piece of candy but not this time. Very disappointed.

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2 years ago

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1 year ago

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2 years ago

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2 years ago

I am always very satisfied with Sees products and service. The confectioneers are knowledgeable about their treats and helpful.

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2 years ago

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5 years ago

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5 years ago

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2 years ago

Carmen is so helpful that I came back two days in a row!Even went in the back to get what I needed. Great customer service! Thanks!

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7 years ago

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9 years ago

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4 years ago

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3 years ago

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5 years ago

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8 years ago

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7 years ago

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6 years ago

My favorite place for chocolates especially during the holidays! :) nice people and great variety and quality of treats

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7 years ago

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4 years ago

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6 years ago

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7 years ago

I went to 2 locations. They were both helpful clean and employees very nice. Plus I got to try a sample or two before I added to my box

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7 years ago

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Ask the Community - See's Candies

Review Highlights - See's Candies

Twice so far this year, I have purchased See's gift cards from Costco to use at this See's location on Monument Blvd.

Mentioned in 3 reviews

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Sweet Factory

Sweet Factory

3.0(25 reviews)
1.5 mi
$

The array of candy in this shop is sweetly off the wall. They have everything you could ever want…read moreto satisfy a sweet tooth. From spicy, hot, and sweet Sriracha sauce to green foaming sugary candy that looks like it's packed into an aerosol can. (Is it really?) I bought some Turkish Delight here for around $10 and it came with 20 pieces which I thought was a good deal, and I bought a gummy pizza which was around $20 which was actually the size of a small 10 inch pizza and had gummy meat looking pieces. The Turkish Delight had a price sign, the gummy pizza didn't. My daughter also bought some odds and ends and I quickly spent $50. The cashier was neutral. It was late in the evening and I think we may have been their last customers before they closed. Since it's literally decked to the halls, and jam packed with candy you get a feeling like you have to buy EVERYTHING. Prices seem to be on some items and not on others which I didn't favor. If I would have known how much the gummy pizza was I wouldn't have bought it. Also, with all the candy in close proximity to each other the colors inside the stosorta run together. If you're looking to make a lot of candy choices in your life this is a good place, yet you might get overwhelmed and spend a lot too!

Their return policy is ..All sales final! It's on their receipt but not posted before purchase. But…read morethey helped me out with my mom. So appreciated!!! The lady their was most understanding and helpful!! Go there and buy some candy!

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Sweet Factory - Front

Front

Sweet Factory
Sweet Factory

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Dunn Family Chocolates - Concord - Some of the chocolates

Dunn Family Chocolates - Concord

4.6(426 reviews)
2.6 mi
$$

This is the most wonderful dessert. As the business name says, this is a giant caramel apple…read morecovered with caramel and then chocolate. Nuts cover the chocolate. The apple is a Fuji apple. I've purchased this apple several times at Rachel Dunn Chocolates, which was a chocolate shop on Detroit Ave. in Concord. The apple is juicy and sweet. The caramel is just the right amount so it's not overly sweet. I ordered one for dessert for Christmas. It's refreshing after a big dinner.The apple is huge, and it easily can serve 8 people with a good size wedge. The literature that comes with the apple says it can serve 8 to 12 people. It's best to take the apple out of the refrigerator 8 hours before serving so that the caramel and chocolate are easily sliced. Once we forgot and then the chocolate was brittle and broke into pieces when we sliced it.Customer service is great. I wasn't able to get through on the phone line to order so I sent an email. This was 4 days before Christmas, and I didn't think anyone would actually get back to me, but someone called! I was able to get my order in and have this for Christmas. It comes in a pretty gift box.

Amazing Chocolate Class & Delicious Treats!…read more I'm rating this based solely on the chocolate class and their chocolates--I haven't visited their pop-up store in Concord, but I had the pleasure of attending their class in Oakland. First off, the chocolate is absolutely delicious! Second, the owners are incredibly kind and accommodating. The entire family is so welcoming and friendly, making the experience even more enjoyable. We were lucky to have our class led by the owner himself, Michael Dunn, who made the session both informative and fun. Parking was conveniently located right in front of their Oakland location, and we were fortunate to have a smaller, more intimate class. Everything was well-organized--from the hairnets and aprons to the chocolates and dipping stations. They shared insights into the chocolate-making process, along with a bit of history and its significance, which added a cool educational aspect to the experience. This is such a fun activity, whether you're with family, on a date, or even solo. Honestly, it would also make for a fantastic work team-building event! And the best part? Taste testing! Everything was fresh and absolutely delicious. Thank you for an amazing class and incredible chocolates!

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Dunn Family Chocolates - Concord - Whole apple

Whole apple

Dunn Family Chocolates - Concord - Truly Giant Caramel Apples 2.5-3 lbs each!

Truly Giant Caramel Apples 2.5-3 lbs each!

Dunn Family Chocolates - Concord

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Leonidas Love + Chocolate Shop - Chocolates

Leonidas Love + Chocolate Shop

4.5(175 reviews)
3.2 mi
$$

One of the best chocolate stores I have ever been to…read more I used to live in Walnut Creek during COVID time. Been to downtown many times, but never been to this place. Me and my wife went and our first impression was "wow"! It's very hard to see good chocolate stores in US. Reminds me of cafes in France! Anyway, the woman there is very nice and polite. She answered millions of questions that we had. She even gave us three free candies, we bought only $8 worth of stuff! So she definitely knows how to keep customer coming back! I like when small gestures like that happens, it's not very common this days! People don't just give free stuff! Anyway, the chocolates are amazing, dark chocolates are very good. The lady mentioned when I said "this place reminds me of sea's", that's it's better than sea's. She is right! I am a critic of any food (mostly chocolates). So trust me when I say this place knows what they are doing, chocolate wise. Give them a visit, you will taste great chocolate and feel "love"!

Beautiful chocolates [Walnut Creek CA]…read more Passed by this chocolatier shop in Downtown Walnut Creek and made a mental note to make sure we stopped by after our dinner. This is a family-owned chocolate shop that specialized in Leonidas Belgian chocolates and other European treats. I was looking for chocolate peanut clusters LoL! but this shop is too fancy and only offered high quality Belgian brand chocolates. I bought 5 pieces of the Marron Café which was praliné with coffee flavor. Delicious melt in your mouth pralines which, unfortunately, did not make it back to our car. I should've bought more ¯\_('~')_/¯ Review #3980

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Leonidas Love + Chocolate Shop - 8 pieces of chocolates

8 pieces of chocolates

Leonidas Love + Chocolate Shop - Gifts and assorted chocolates

Gifts and assorted chocolates

Leonidas Love + Chocolate Shop

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Chocolate Creations

Chocolate Creations

5.0(2 reviews)
2.9 mi

I've been purchasing by chocolates from Chocolate Creations for the last 20 years! I started to…read moremaking truffles from her chocolate making class and haven't stopped since. They have quality Merkens chocolate (dark, milk, white) along with oils for flavoring and coloring. I've bought chocolate molds, candy containers & specialized gold leaf foils. she has a display room and keeps her chocolate in a special "cold" room. Carmel (the owner) is easy to reach by phone or text. Her prices are competitive. Last night, i was prepping to make truffles and realized i couldn't find my chocolate making tools. A quick text to Chocolate Creations at 11:30pm and she had my goods ready the next morning at 8am. Now that's great service!! Try Chocolate Creations if you want to learn how to make chocolates or try Chocolate Creations because you will only cook or bake with quality chocolates!

I have been making Truffles and other Chocolates for 30 years. The woman who operates Chocolate…read moreCreations is named Carmel. She is so very nice, extremely knowledgeable about chocolates and is so helpful to me when I order through her. She knows me after dealing with me for years and makes sure I don't run out of anything ie candy bits, oils, fluted cups for the Truffles. She is a delight to work with and I LOVE her Christmas new letter, every year she has different recipes to try. Have a problem with something? she never fails to have or find the answer I need. I make over 200 Truffles, Turtles, Pretzel rods, flavored Bark... the folks I work with can't say enough good things about my chocolates so I can't say enough about Carmel. Kathleen L.

See's Candies - chocolate - Updated May 2026

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