This store has always been so great. Full disclosure, I used to work at this location about 2 years ago. But since I left, the store has gone through a lot of changes with staffing and I continue to come back and get frames and lenses here. I have been back regularly to get my old lenses swapped out, to pick up new sunnies, and to check out the new frames as they come in. I will forever be a loyal customer.
Griselda, the licensed Optician (who has since been relocated to Beverly Center) is a flippin genius and can literally solve any problem you have. I only met the last manager of this location once, but he was great too. Everyone who has come and gone at this store as en employee has always been super nice and helpful, and it's always a pleasant experience.
Having worked at this location before, I hold their service to a high standard, but I also know how busy it can get and how overwhelming it can be if you're there by yourself and multiple people need help at the same time. I think it's really unfair that some other yelpers come here not to give an honest review, but to spew vitriol and attempt to get employees who are working hard in trouble. It's unacceptable to make assumptions about people or conversations that you know nothing about, and to yell at an employee or other customers. This is a tough job, and a lot of things are out of your control when you work on the front lines in the store, and you pretty much always take the brunt of the negativity.
If you have a negative experience, by all means speak your mind. But a clear-cut attempt to get a hard-working employee in trouble or let go is not ok, and should have no place on Yelp. It's cool if you're having a bad day, but please don't take it out on retail employees- they deal with enough (long hours, working holidays, etc.).
SEE is known for their impeccable customer service and only ever hires warm and friendly people (in my experience). If there is one employee in the store and multiple customers to be helped, please be patient and understanding and realize that while you may feel that you should be top priority, juggling multiple needs is tough and that the employee probably decided to help a person who just need their glasses glued first because they knew that job would have taken 5 minutes, and then they could devote their full attention back to you and give you the service you deserve.
Anyway, my review is for the great employees at this location (and every other location I have been to) because they work hard, the put up with a lot, and they have always been super nice to me and it really bums me out when people don't understand how hard they all work. read more