2nd UPDATE - the black matte finish on the frames peeled off in little white dandruff-y strips that were pretty ugly, then the hinges on the glasses gave up the ghost on the replacement pair. The glasses did not last 9 months. For reference: I wore them every day and always used a case. :(
(UPDATE - Manager called me after seeing this review, and offered to refund my $$. I just dont want to go back there, so I declined, but to be fair, I thought that was a nice gesture and increased the rating)
Really really bummed out about my bad customer service experience here, and being told that the company doesn't stand by their frames after a month. The history: I was attracted to this brightly lit glasses shop and brought several friends here to choose glasses in 2008. We always had a good experience, and were kindly treated. I dont know what has changed - new management? Well, this year when it came time for me to get my own pair, I was treated badly not once but THREE times and since then I dread even passing the place. it is just so NEGATIVE and the women salespeople I worked with were just plain MEAN to me. (the optometrist guy was a hard sell but kind).
I went to See to choose my frames with a friend who was 7 months pregnant. I got a frame and waited and waited to just pay, but we left waiting in the store for 45 minutes to check out, even though there were two other salespeople who were free. I begged to be allowed to purchase my glasses and leave because my friend had not eaten, and was feeling faint, but apparently these people work on commission AND that commission was more important than letting a pregnant lady out early.
That experience over, I get my glasses 2 wks later, take them home and the second day the arm of my frames falls off -it just jumps ship. So I go to the store and ask if someone can fix it or help me, and Kate (I think) brusquely says, "why dont you take your frames to any of the other eyeglasses shops around here - there are plenty of them!" Hunh?! I have to explain several times that I got my glasses from her shop til she finally allows me to show her the glasses. NEXT come the accusations - "what did you do to them?" - again I explain the glasses are 2 days old, that I did nothing, and finally she becomes super nice and says she'll order me another pair of frames. Phew, right?
Well, I can only get my lenses put in the new frames when the optometrist is in shop because apparently no one at the glasses shop besides him can put in lenses (?!). So I have to come back a third time. OK no problema. I try to get back but have a hard time making it when the optometrist is in and I get there right at 7pm when they are closing. there is still a customer in the store, and after knocking on the window I explain I just need my lenses popped into the replacement frame and the saleswoman berates me: "we arent even supposed to be here now!" SERIOUSLY? My cellphone had 7:01 and they close at 7. Yes second time I'm kvetched at by a cranky 20 something saleslady. I sit there in the corner, just hoping I can get out of this place with a pair of working glasses - for $300 you'd think that wouldn't be too much to ask while the optometrist and the saleslady have a conversation over my head as if I was not there. Finally I'm told by the lady "ok so this is a freebie - if this had happened in, like a month, I'd be more suspicious but we'll cover it this time". Wow, thanks -- thanks SO much for berating me every time I come in, and for laying the blame on me for some funky hinges, and for doing me such a HUGE favor. So: HEADS UP folks, MEAN ol salesladies, and, If your See glasses fall apart after a month, the company will not help you, and, you'll likely get a tongue-lashing from bitter ol evil mean 20-going on-90 saleslady to boot. read more