DONT USE THIS COMPANY OR SNY OTHERS AFFILIATED. Do your homework. We had a great start and promising excellent, above all other alarm service. ITS BEEN A NIGHTMARE.. we moved and had the system (we are still paying on) uninstalled 3/21/18 and was told to take equipment with us which we did. We were told no problem to Get installed once we got here and called 4/5/18 and Rene mailing us smoke detector to be installed with our unit as in a high fire area. NEVER RECEIVED AND found out he never changed to our new address. He verified several times our new address???? WE STILL HAVE NO ALARM INSTALLED!!! They don't have any technicians available as 1 person in hospital and another just got his foot cut off..
Then they said now it's going to be another 2 weeks. Rene said we can't do anything because we have contract and too bad and good luck!!
STAY AWAY FROM THIS OR ITS AFFILIATES AS THEY ARE OBTAINING OTHER COMPANIES NOW IN CALI... BUYER BEWARE..We are talking to an attorney to know our options read more