I was a customer for probably 10 years. It was ok service but I did notice that the maybe 4 times…read moreover 3 years the alarm was accidently tripped it took them several minutes to call. I'm writing this review because I've seen the other comments regarding difficulty cancelling. I called to cancel and was told to send a cancellation notice in writing which could be done by email. I did that and got an auto reply back seeming to suggest that I need to provide them the new homeowner's details if I was selling, or my account would not be cancelled. I wrote them back and told them that I would not be giving them anyone else's personal details. I asked to please do as instructed and cancel my account as I have no active contract and I'm under no obligation to do anything but inform them I'm cancelling. I then get a regular mail notification saying that I needed to call them regarding my account. Around that time I saw that they had billed me again. Long story short from here. I contacted my bank and put a block on any further payments and requested a refund on the most recent payment that occurred after I cancelled. My bank investigated and I got the refund. I called them again tonight to make sure its cancelled and they say it is. We'll see.

Horrible experience cancelling the service. I'm past my agreement and I'm on a month to month. Now…read moreI can't cancel

Went absolutely terrible. I would be very of their tactics. I called to disconnect service because…read moremy husband and I will be moving in with my daughter and I was willing to pay what was left on my monthly payment. They wanted me to pay over $2000.00they said to et of a 5 year contract I don't remember. They have no compassion at all for my situation.so please think twice before signing with this company.

RUN - don't sign. We had a salesman come to our house telling us he was from ADT and got us to sign…read moreup for their system. This was November 2021. Just yesterday, August 11, 2025, we contacted ADT to add additional services to our monitoring. That is when we found out that this is NOT ADT but Safe Home Security. We never received a copy of the contract until yesterday as well. The only thing we had was the application in which the sales man clearly writes "ADT". We've tried calling Safe Home Security only to be told we are stuck in their 63 month contract and we cannot get out of it. This is Fraud! Had we known (or even received a copy of the signed contract) we would have cancelled immediately.

Wonderful work and great price! Will definitely recommend to others! Upgraded my electrical service.read more

From the owner: Garofalo Electric, LLC works harder and smarter than the competition by offering the latest…read moreadvances in electrical information and technology.

Every time my alarm goes off, they send a text and somehow that text is canceled. It's been three…read moretimes now. Police are not called. You call you can never get in touch with the supervisor. There's always an excuse and now they're being sold to ADP figures

This company has huge customer service issues. In my previous home I had them for 5 years and when…read moreI decided to sell the house thinking the 5 year contract was up, they found a way to say that because I contacted their technician for repairs at some point, the contract got extended for 5 more years, and I couldnt get out, or I would have to pay 2 years of fee to get out. What the hell!!? They said dont worry, we can transfer your service to the new home at no additional cost. $3k later with non-stopping last minute fees, I have a downgraded service and devices from Alarm.com, and got yelled by the technician Scott in my own home for complaining the keypad was crooked. The technician also lost my second keypad in his second visit, and blamed us, so I had to pay $200 for it again. I am trying to call customer service to resolve the issue for months now, and no response, and I am stuck to a ridiculous 5 year contract. I am very fed up with this company after being a customer for more than 5 years. Absolutely unacceptable!

HIGHLY RECOMMEND this company!! I wanted to THANK, And…read moreAcknowledge, the EXCELLENT service and customer support that I received from Brian when I called today. I am grateful that his knowledge helped me get sound back onto my system and made our TV experience'whole' again after we disconnected from cable. Whew! I highly recommend Cyclone Home Systems for all their craftsmanship. We are hoping to upgrade our TV and surround sound system next year and THEY will be my first call ! Thank you, Thank You, THANK YOU!!!

From the owner: Many businesses claim to provide customer service, Cyclone Home Systems is built on customer…read moreservice. We've grown into Connecticut's leader in Closets, Security Systems, Shower Enclosures, Custom Mirrors, and Central Vacuum Systems based on repeat customers and word of mouth recommendations, not slick advertising campaigns. You can count on Cyclone Home Systems to deliver quality work and tireless customer support.

This company sold my 85 year old Dad a system with a five year contract and charged a $51 a month…read more When he died last year (1 1/2 years into the contract) I contacted the company, sent them the death certificate and was told they would not cancel the contract until 90% of the contract fee was paid. Each time I call I'm forwarded to Karen Christenson, she has yet to return one of my calls. Additionally the alarm was poorly installed and simply plugged into an electrical outlet whos power is controlled by a wall switch! Stay away from this company!!!!!! -Outrageous monitoring fees -Long term contracts they will not cancel even in death -Poor workmanship -Unresponsive customer service

UPDATE: After 3mths,…read moreBBB closed my complaint. I was able to get my auto pay deleted, receive invoices (which I'm charged $2-3 for). Now, due to Corona, I can only afford necessities. I was just told they could lower bill by $2 if I extend contract. I'm being charged $10 for late fees. Who else can I talk to? I'm on a fixed early retirement income & can't afford $1,000 to end my contract.