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    safeguard america

    1.0 (9 reviews)
    Open 8:00 am - 8:00 pm

    Services - safeguard america

    Security monitoring services

    Security system installation

    Security system repair

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    Safe Home Security - Safe Home Security's Home Interactive Services

    Safe Home Security

    (537 reviews)

    I was a customer for probably 10 years. It was ok service but I did notice that the maybe 4 times…read moreover 3 years the alarm was accidently tripped it took them several minutes to call. I'm writing this review because I've seen the other comments regarding difficulty cancelling. I called to cancel and was told to send a cancellation notice in writing which could be done by email. I did that and got an auto reply back seeming to suggest that I need to provide them the new homeowner's details if I was selling, or my account would not be cancelled. I wrote them back and told them that I would not be giving them anyone else's personal details. I asked to please do as instructed and cancel my account as I have no active contract and I'm under no obligation to do anything but inform them I'm cancelling. I then get a regular mail notification saying that I needed to call them regarding my account. Around that time I saw that they had billed me again. Long story short from here. I contacted my bank and put a block on any further payments and requested a refund on the most recent payment that occurred after I cancelled. My bank investigated and I got the refund. I called them again tonight to make sure its cancelled and they say it is. We'll see.

    I will not provide a star because your agency is not worthy and your system lacks integrity. You…read moreknew from the notes that the technician left in the file in March, 2026 that he was unable to locate the alarm that was going off in the home. The technician left my home without further instruction or care. I hired another company, ADT to locate and remove the alarm. I phone and left a message with a "Princess," to discontinue services. I emailed the company requesting discontinuation of their services, yet money was taking from the account for the months of March, April, and May. I was then told a contract was signed and a letter is necessary. I no longer need your service. I have a company that send a technician to correct the repair needed in the home.

    Safe Home Security

    Safe Home Security

    (5 reviews)

    Went absolutely terrible. I would be very of their tactics. I called to disconnect service because…read moremy husband and I will be moving in with my daughter and I was willing to pay what was left on my monthly payment. They wanted me to pay over $2000.00they said to et of a 5 year contract I don't remember. They have no compassion at all for my situation.so please think twice before signing with this company.

    This company has huge customer service issues. In my previous home I had them for 5 years and when…read moreI decided to sell the house thinking the 5 year contract was up, they found a way to say that because I contacted their technician for repairs at some point, the contract got extended for 5 more years, and I couldnt get out, or I would have to pay 2 years of fee to get out. What the hell!!? They said dont worry, we can transfer your service to the new home at no additional cost. $3k later with non-stopping last minute fees, I have a downgraded service and devices from Alarm.com, and got yelled by the technician Scott in my own home for complaining the keypad was crooked. The technician also lost my second keypad in his second visit, and blamed us, so I had to pay $200 for it again. I am trying to call customer service to resolve the issue for months now, and no response, and I am stuck to a ridiculous 5 year contract. I am very fed up with this company after being a customer for more than 5 years. Absolutely unacceptable!

    safeguard america - securitysystems - Updated May 2026

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