I was a customer for probably 10 years. It was ok service but I did notice that the maybe 4 times…read moreover 3 years the alarm was accidently tripped it took them several minutes to call. I'm writing this review because I've seen the other comments regarding difficulty cancelling. I called to cancel and was told to send a cancellation notice in writing which could be done by email. I did that and got an auto reply back seeming to suggest that I need to provide them the new homeowner's details if I was selling, or my account would not be cancelled. I wrote them back and told them that I would not be giving them anyone else's personal details. I asked to please do as instructed and cancel my account as I have no active contract and I'm under no obligation to do anything but inform them I'm cancelling. I then get a regular mail notification saying that I needed to call them regarding my account. Around that time I saw that they had billed me again. Long story short from here. I contacted my bank and put a block on any further payments and requested a refund on the most recent payment that occurred after I cancelled. My bank investigated and I got the refund. I called them again tonight to make sure its cancelled and they say it is. We'll see.

I feel I was deceived by the sales person who lead me to believe he was with Vivint my current…read moresecurity company at the time and that he knew my contract was ended. By the time I was ready to sign found out he was SafeHome but I signed. I found out my contract with Vivint was still current but by that time it was too late to cancel! I would never recommend either company and had ADT in the past and wouldn't recommend them either. Getting security system research. Being 73 year old widow this not what I wanted so shop around

DJB installations came out to troubleshoot a mysterious picture problem. They methodically searched…read morefor the source of the problem and took care of it. Don was friendly, professional and incredibly knowledgeable. He cares about customer service and satisfaction. Considering the hours spent chasing this problem down myself, his reasonable rate was happily paid! Greg Howard

Don was excellent from start to finish. He came to the house and reviewed another quote with me and…read moresuggested a different option that saved me multiple thousands of dollars. His arrived on time to do the installation and I've been using the system for over a week and it works great! I would highly recommend him to anyone needing his services.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I have been a long time customer of Alarm N.E. and they stopped…read moresending invoices 3 years ago so I paid in full almost $900 but I'm still getting emails telling me I owe that amount. Also they are very hard to get on the phone so I'm not happy at all with this company. It used to be great but I'm closing my account with them..

Terrible company. I simply asked for a copy of the fire alarm certificate which they have to…read moreprovide to the city after an install. I was ignored for over a week and even hung up on me on a follow up call. They are fast to take your money.

Greg is a con artist. Just like in some of the other reviews, he does not return phone calls and…read morein my case, he had a firm appointment to come to my house to do work and did not show. That's a horrible way to treat a customer who is trying to get some work done. His business is not located where he says it is. The address posted is an empty building. There are leftover pieces of wall sound deadening material, which are very similar to one of the pictures that he posted on this website. You'll notice all the pictures are really, those posted by Greg and none of them are actual Customer pictures. He is an imposter and anyone who hires him or tries to do work with him is going to get screwed. When you do get him on the phone and call him on it he just hangs up. There is a zero follow-through and his word is not good. Wayne

After leaving three calls for the Service Department I finally reached the Manager and was met with…read more"yeah, we're busy. What do you need". My response was I apparently need a new alarm company. Called last week and left a message for the billing department. No response...I've was a client of yours for 31 years. Terrible how you treat customers!

I have an account with Associated Security Corporation and they called my front desk receptionist…read morecalling her an indian and that she is in trouble for having some sort of malfunctioning hidden cameras. When my front desk asked for a call back number and name so she can forward it to me the rep on the phone laughed and hung up(yes this is all recorded) When I called them back to find out what happened the rep then forgot to put it on hold and said "do you want to deal with these indians" and hung up the phone on me. I called back and now a gentleman picked up and said " i'll transfer you to the manger" and hangs up. I called again and forgets again to put me on hold and says "I wasnt suppose to pick up his phone i'm transferring it don't pick up" then proceeds to transfer me and the lady who initially made the derogatory statements picked up and says "oh f*** I wasnt suppose to pick up" and hung up I then called again and the same guy picked up and says "I didn't hang up I was transferring you to the owner" and I said then why all the derogatory statements and I then proceeded to tell him that I will send all the recordings to my attorney and he said his calls are also recorded. Just to put it out there I AM NOT INDIAN. I recommend not using them at all (this is not the first time i'm having an issue with them) and I will be canceling my account with them asap and recommend any minority owned companies to do the same due to Associated Security Corporation being a company that only caters and respects a majority race.

Very detailed and professional. Arrived on time, took shoes off without asking, left no mess, and…read moretruly wanted to get the job done right.

I highly recommend Sorgenti Audio Video. We have an older house and wanted to mount a television…read moreover the fireplace, which required an involved installation process. Steve was very responsive, walked us through the entire process and provided us with a number of different options and solutions. The installation was completed on-time and as-promised, and we couldn't be happier.

Very responsive. Recommended an outdoor security camera, and scheduling was quick and easy. On…read moreinstallation day about a week later, Matt showed up on time and got it done (on a Sunday!). Great service and the price was reasonable.

Wizz kid. Quick, knowledgeable and to the point. It's as if he can predict your concerns or…read morequestions RT your PC, TV or cable supplier. You can go to him for any and all tech questions and yes, the "Express" resolution is mighty, "Impressive".

Margaret is a lovely hardworking professional organizer. She turned my office into a easy flowing…read morework space. She has an easy to work with process. I would be stressed when I walked into my office and now I am so happy to be back in my beloved space. I highly recommend Margaret. You will love working with her.

I sent her Margaret photos of the space I needed organized, we set a date and time. Then she…read morearrived on a timely basis. We chatted for a few minutes then I let her do her thing. Four hours went by and she was finished for the day. It took two more trips the finish up. Margaret just simply did an amazing job. Trust me I could have never completed such a task. She organized, paint supplies, beads and more beads and did I say beads supplies! Some sewing crafts, photos, office papers, receipts, books and wire craft, etc.. I recommend, "The Bien Organized," to manage your space that needs organizing.