so online says 5 o'clock and it's the second or third time I've been there and they've already got…read morethe gate closed at 4:50 if you're gonna close 15 minutes early stated on the Internet or stated on your website so that people don't try to get there before five and then get shut down because you guys wanna leave early Friday night which is cool. We all like to leave early but other people have a job to do.

I had a great experience at the Sterling, VA center. All I had to do was pull in and Gaspar, the…read moremanager, rapidly sorted and weighed the large assortment that filled my truck bed (brass, nickel, copper, lead, iron, steel, & aluminum), raising me $453. Everyone was friendly and efficient. I will definitely return to the same facility for cashing in my next load of metals.

Horrible customer service. Continually misses pick up of trash on days that we are scheduled for…read morepick up. We call, they promise, trash is not picked up. We call, they promise...repeat. AVOID IF YOU CAN

Very loud constant double beep from truck servicing two large complexes in Crystal City today. Not…read morejust backing up but when sitting still! Twenty minutes or more per site. Unacceptable!! When I showed up to take photos it stopped so clearly the driver knows it's annoying and doesn't care! Trash pickup is noisy but should not be made worse by thoughtless driver and/or company policy.

My church Salem Baptist Church had shredding service today from Patriot Shredding and they showed…read moreup before time and was prepared for the job. From start to finish they were very responsive and professional. Our bill was not accurate but thanks to Kenzai who quickly called his supervisor once i showed him the email quote they were quick to address it. A big THANK YOU to our destruction specialists Kenza & Miguel they were very helpful, professional and accommodating. It's service like this that makes us keep companies on our list to come back to and refer. We will be referring them to our other partnerships and my family & friends. Thanks again Patriot Shredding! Trustee Leake Salem Baptist Church

Patriot Shredding was FANTASTIC, But they got bought out by a Baltimore Company VRC. VRC does not…read morerespond to online service requests, and clearly does not want our business.

Dropped off old electronics this morning at the Loudoun Recycling event in Aldie sponsored by…read moreSecuris. The experience was super smooth, clear signs directing traffic. Very organized, no wait time, all that volunteered were friendly and very efficient! We were in and out in less than 5 minutes. Highly recommend using Securis for safely disposing of electronics such laptops, computers, cell phones, tablets, etc.

We have been using Securis' recycling center for many years now. Doesn't matter if we bring a small…read moreload or large load of recyclables, Securis can handle it all. Highly, highly recommend!

Dropped off clothes and shoes last summer and it was great. I am preparing to drop off more…read moreclothes and shoes

Not a customer but a donor. I am So impressed by this…read more place & think it's wonderful, truly giving back . Most places I see run a public shop & profits help run their program with sounds ambiguous to me. Excellent work!!!

EDIT - Within 10 minutes or so of this post being live, I get a phone call from Phillip... the…read moreowner of Garby. He apologized profusely and says that no one had informed him of this service issue. He said that he himself is going to go by my house this afternoon and pick up the piece. Apparently, this has identified a process failure within his company, and he promised to correct it so it doesn't repeat. Props to Phillip for taking ownership of the issue instead of handing it off to someone else to resolve. If he keeps his word and the piece gets picked up I wll come back and improve my rating . EDIT 2 - Phillip was true to his word and picked up the trunk before I returned home. As promised, I have increased my rating from a 2 to a 4 star. Originally I had planned to raise it to a 3 star if the trunkhad been collected, but in recognition of the fact that Phillip understands that talk is cheap but actions are putting your money where your mouth is, as he left a small token of apology at my door. Yelp wouldn't let me do 3.75 so I rounded up in recognition... nice save Phillip. ORIGINAL POST Trash and recycling go out on Sunday night for early Monday AM pickup. Everything out where it should be on the curb. Nothing blocking the view. Come home from work early on Monday and the trunk I put out is still there. Recycling gone, three bags of trash gone. Someone made a decision to not take this item. Couldn't have been because it was too big... 30"x18" maybe.. made of chipboard and covered in vinyl. I call their "customer service" (I use that term loosely) at about 2:45PM.. CS is open until 7p. They tell me nothing they can do, all of their people are gone for the day. OK, fine, please have someone pick it up tomorrow (Tuesday). Get home about 5PM on Tuesday and it's still there. Call Customer service - surprisingly no one answers (not really), leave a message. Fancy phone system texts me back on my cell "Sorry we missed your call, how can we help? " I reply back with the same message I left on the VM. Fast forward to Wednesday AM... text back from them with a picture from the truck with the piece in question circled, asking if this is it; I confirm it is. "Thanks, let me coordinate with the crew about picking it up." 1:20PM... text back like they are delivering good news... "The crew tells me they can pick it up tomorrow morning..." I should be ecstatic except that they are actually going to pick it up on my next regularly scheduled trash day.... So, no extra effort to correct their mistake. Apparently, it's acceptable to the good people at Garby to leave trash in front of a customer's house for three days, then make it sound like they are doing you a favor by collecting it on a normal trash day. "And we flagged your address to ensure this never happens again"... that and $5.25 will get me a grande latte at Starbucks.

I have been with Garby for more than a year. I never had no issue at all from Garby. Being me as…read morea senior citizen; the owner personally contact me time to time to know if there is any service issue; which I never had. Thank you Garby for giving me great service in general especially this winter!

It's Haul Good took all my large furniture and items to Habitat for Humanity. The movers did an…read moreexcellent job! They arrived on time, handled all of my belongings with great care, and worked efficiently throughout the move. They were professional, friendly, and made what could have been a stressful day much easier. I highly recommend them to anyone looking for reliable and hardworking junk removers. It is great that they ensure items are taken to the appropriate nonprofits to keep items out of landfills. Thank you for the outstanding service!

Just had them to a house in Annandale VA and the experience from start to finish was excellent…read more Talked and met with Adam at house and he understood what needed to be done and the time frame as well as we were traveling from MD. Also talked and updated Sam (Owner) about things to set aside, would highly recommend them for any type of Donate/Removal situation. Very professional, accommodating, and reliable

I called Kenny for junk removal from my basement. I had stuff from couches to old chandeliers,…read moreclothes and tons of boxes. Kenny provided with a very reasonable quote, showed up on time with a gracious attitude and brought a decent sized truck with him. Everything was removed in a matter of 30 minutes, i would definitely recommend him over any other competitors out there in northern virginia who are rude and charge ridiculous amount of money to remove junk.

Good value for those who may need items removed from the home, especially on short notice.read more

Had The Junk Army come out and Demo a shed last weekend. This is the second time I have used them…read moreand just like last time they where on time and the demo and removal went very smooth. I wull use him when I sell my house.

Junk Army was expeditious, efficient, and got the job done for me in a timely fashion. One day turn…read morearound for removing some unwanted items, from some cool guys. I would definitely sign them up for another removal job and refer them to my friends and family