We recently had them remove 15 trees on our private lane and when they removed the stumps they cut (multiple times) our electricity line. The meter/breaker box were 2 feet from the cut--never received a call asking if they should proceed. Then we got the repair bill from the electrician for $1,000. They said they would sue us if we didn't pay the entire bill immediately. I thought we might split the repair bill but they once again gave us 24 hours to pay our invoice in full or they would sue us. We will never use Second Nature again. read more

Owner is completely rude and unprofessional. Feel bad for workers and customers that he treats like trash. Do not deal with this company unless you want to deal with several add on charges, sloppy work, and complete disrespect for customers. We had work done at property in Sonoma and there left huge mess and wanted almost double what the initial estimate was. After dealing with this it left a sour taste in my mouth. I wasn't going to leave review because the owner (Grahm) seems horribly unstable and I never wanted to deal with him again. However, within last few months I have seen two of these 2nd nature trucks driving like absolute maniacs with disregard for other drivers. Save yourself a huge headache read more

Graham at second Nature tree service stood out among the competitors. I had a large tree that needed removal, and after about Six estimates, Graham not only had the best price, but I felt the best about him. I wasn't even there when he and his crew did the work, but by the time I got back, the gigantic tree was just gone and the only evidence I could find was a small amount of saw dust, and this tree was growing over my house, solar panels, and inside a rock wall inside the pool deck, so there were many things to break. By the time I got home everything was perfect. Good job Graham, you've got my business in the future! read more

Graham AND his crew were fantastic!!!! His bid was excellent. His communication was thorough during the whole process. His crew cleaned up well and they all could NOT have been more polite. I feel lucky to have hired him. read more

DO NOT contact this company, they will NOT honor agreement!! I booked with Graham over one month out and the day of the work (7/2) he does not show. I call his cell and no answer. Five minutes later a woman calls me from the "office" (Cici, I believe his wife) and says Graham will not be coming. Here are exact cell text from Friday, 6/29: Graham: Will be there by 10:30 am wt my crew and myself at Oakmont in am call you gary when on my way. Me: Where does boom truck need to park? Graham: Lifes way to short sorry if you dont get it we not only dont need boom truck 4 baby tree i dont need disrespect for asking..Mr Angry Me: See you Monday as agreed to. Not sure what you are upset at but we have a contract for services.. Well their you go folks. If you choose to do business with a psych job like this then good luck to you. Office address on web site is bogus and they will not give to you. He does not do contracts on paper, probably so he can bail at the last minute like he did with me. RUN!!! SPREAD THE WORD... HORRIBLE AND UNPROFESSIONAL!!! read more

I am not normally a review-leaver, but this company impressed me so much. They were very efficient and affordable, given how large my tree is. Both of my neighbors had used them and gave them the thumbs-up. I have a massive oak tree that was really bushy and overgrown. My main concern was that they wouldn't cut enough off, but the two guys up in the tree had great judgement about what to cut and leave. Now I just love looking out into my backyard and seeing my big happy oak, and the sky through it! (See after photo; wished I would have taken a "before"). Four guys did the whole job and were done by lunch, and did a very thorough clean-up as well (I was especially impressed with this; I thought there might be debris around afterwards). Getting the quote from Graham was easy and pleasant, he is very friendly and outgoing, and upfront about price. They were also able to get me on the calendar fairly quickly. They came when they said they would and they charged what they quoted. Would definitely use them again! read more

Second Nature Tree Service - After trim in the day - Tree Services Near Me

After one informative and encouraging talk with Graham, I've gotten no response to around 5 messages on text and voicemail. The two last ones asked that he just let me know if he was too busy...nothing back. Friends think he's terrific; he seemed like a wise, practical, efficient guy who did great work; but this no-response has delayed my yard progress for a good two weeks as I kept thinking he'd respond any day now. So--reluctantly giving up. read more

THE WORST!! Arranged for work to begin on a Monday and crew was a no show after already waiting for 3 weeks. Called number given and a lady answered with zero customer service skills and did not give a damn. Graham never had the courtesy nor the manhood to get back to me about his total lack of being a professional so I went to another local company that did an excellent job. Get everything in writing with this company, to include a penalty they pay for wasting your time. read more

After calling numerous tree services in town and getting no response, a friend gave us the name of Graham Charles and Second Nature. He not only answered when I called, but came out the next day to give and estimate. He was scheduling work one month out, and he and his crew showed up right at 8AM, ready to work. In the course of 6.5 hours, they trimmed 5 huge liquid ambers (40 feet), a mimosa, and did minor "clean up" on 3 other trees. They were fast, efficient, and for the amount if foliage removed, incredibly clean. When they left, the place looked great! Reasonable prices, good, friendly crew, great results! read more

I called several companies and no one called me back. Graham from second nature called me back and came out the next day to see the job. He gave me a reasonable estimate and put I.T on his calendar for about two weeks out. His crew showed up did the job in one day. Cleaned everything up perfect. Graham was really wonderful to work with. He has been back to do smaller jobs and a great guy! Would easily recommend him to friends and family. Ana Morales read more

Great work and great price. They did a fantastic job trimming our very large oak tree. We highly recommend Second Nature Tree Service.

Graham and crew are terrific and really know what they are doing. Fast and efficient on the job , they are usually very busy (obviously a good sign to be in high demand) so call ahead. Definitely worth any wait you might experience. read more

Well, after reading the reviews and also getting a referral from a mutual client, I decided to give Graham and Second Nature a try to remove our blighted ornamental pear tree. My husband and I met with him for a price. He quoted $250 to remove the tree and another $100 to remove the stump. Graham and his crew proceeded to remove the tree, said they couldn't get the stump out and then asked for $350. When my husband told him we had agreed to $250 for the tree removal alone, Graham told him "No, the price is $350." Then he and his crew proceeded to leave the biggest mess on our patio for my husband to clean up. If hubby had not cleaned up immediately our huge concrete patio would have had massive pear fruit stains on it forever. Graham and his crew left our entire side concrete walkway with permanent stains that will not come out. I will never hire his company again. Not only was he dishonest about the pricing, but he seemed to think that clean up was our responsibility. Never again..... read more

They did a good job in the past. However, this time, overcharged and EXTREMELY RUDE on the phone. I suggest you hire someone who is not insane. We paid for 2 hours at $200/hr. Found out later they only worked for one hour. Job was half finished. read more

Your review helps others learn about great local businesses. I have used Second Nature Tree Service on several occasions. Every time he has done an outstanding job. He knows his stuff and his staff is great. Very reasonable prices. I will continue to use him in the future. read more

Second Nature Tree Service is kind, courteous, knowledgeable and just great to work with. Graham knows and loves trees and he brings that respect to his work. Fair prices, top notch work and a joy to work with. I highly recommend them! The person below who slammed this company, saying they were rude, obviously has some issues. Nothing could be further from the truth. read more

Graham and his team have worked on my trees several times over the years and in the past I found them responsible and professional. However, I just experienced the worst, unprofessional service ever. I am dumbfounded. After giving me a quote and having me wait 3.5 months to do some tree trimming (light work 1/2 day) I was called the day prior (not by Graham whom I know) but by a person in his office that the guys were NOT coming as his guys did not want to work for me as they did not like working for me. She mentioned that they had dinner with the team the night prior and the guys said they didn't want to work at my house and I would need to find someone else. How unprofessional.. 1. Graham should have called me personally to discuss; 2. In what other organizations do staff tell their boss they won't work somewhere? 3. I waited 3.5 months for his available date and I am cancelled the night prior and now as trees have budded I need to delay trimming for a year. I was not told anything other than I was difficult and the guys wouldn't work for me. That is a first!! Oddly, I actually helped his team last time they were at my home. I carried the cuttings to the chipper and helped them clean and fed them and gave them drinks. Apparently, my problem was actually working along side them as that made them uncomfortable. I did mention to Graham that they stopped and took cigarette breaks whenever he left the site. So if you are going to have them work on your trees, do not help them, do not pay attention to how lazy they are when Graham is not around and definitely don't tell Graham that they stop working when he leaves.... most importantly do not rely on them to follow through and be professional. This is the first (and hopefully last) review I ever write on yelp. I felt compelled to write as I am frankly so very disappointed in Graham and his lack of professionalism. Don't want others to wait 3.5 months and then have him cancel the day prior because of staff whining. so very unprofessional. follow up... I called Graham to ask him about the issues his team had with me and he confirmed that his team was refusing to work for me because I had told Graham that they quit working when he left the premises... I mentioned that it would have been professional had he telephoned me and he hung up on me. THIS IS ABSOLUTELY THE MOST UNPROFESSIONAL COMPANY I HAVE EVER BEEN EXPOSED TO. due to fires they are extremely busy, but if you have ANY choice do not hire them. read more

The owner of this company is extremely RUDE. Terrible behavior when came to my home and cut down a tree. I would not recommend this person. He has some obvious issues when it comes to dealing with people and his tree work is awful! What a joke. read more

I have not dealt directly with Second Nature tree service, but they were doing some "common area" work in my neighborhood, taking down a massive tree across the street. I found Mr. Charles and his entire crew to be professional and polite. The tree work was impeccably done and Graham even expressed sadness over the loss of a fledgling in a nest that was too high up for anyone to see. This does not strike me as a person who has issues with anything other than the nature of his work and doing a good job. read more

I recently hired Second Nature Tree Service which included very knowledgeable and informative Graham, the owner, and his very experienced crew to take down a number of trees and prune my back patio area, another 9 trees. They did an amazing job. They arrived each day exactly at 8am and Graham discussed each tree, offering valuable information, upon which we were able to make educated decisions. The entire crew was organized and worked diligently as a team. And, if more direction was needed, Graham was always there to instruct and/or supervise. Graham kept his appointment for our free estimate (which was very reasonable) got back to us when promised, showed up on time and our trees look professionally pruned. And, our place was continuously being raked and blown as they worked... very little for us to do when they finished. I highly recommend Second Nature Tree Service for those who want a respectful, hardworking, professional team who, stated quite simply..... knows "trees." Adrienne L. read more

Today I had three sick White Birch trees removed. I hate losing trees but these really needed to go. Graham, Arborist and owner, took time to brief me on these trees, why it would be better to take them out as well as gave a very fair removal price. I also have several trees along the fence line that needed some trimming. Graham and his crew were outstanding. They cleaned up debris as they worked, the teamwork was like a dance. They worked diligently, wasting no time but very safety conscience. I would highly recommend Second Nature for jobs both large and small. read more

Garham did a great job pruning trees. We had our Neighbor on a steep slope pruned away from our house's roof, We grham to be knowledgeable, honest, and price competitive. It was clear that he kept the balance between tree health and home/property health, patiently explaining the trade-offs in options.. We highly recommend this company for your tree services.I would very much recommend (two of my neighbors already asked for his number) and will definitely be calling Second nature tree services next year when things get out of hand again. read more

I recently hired Graham Charles of Second Nature Tree Service to chip up a pile of tree branches and leaves that I had assembled in my front yard in the Diamond A home development in Sonoma, California. I had previously taken advantage of a free county service that chipped up two large piles of tree limbs and leaves. When I compared the free service with that provided by Mr. Graham for the sum of $300.00, I was greatly disappointed in the job that Mr. Graham did for me. The chips and leaves were coarser and Graham and his crew did a poor job of cleanup and placement of the pile compared to the previous free service. I was particularly unhappy with the lack of professionalism displayed by Mr. Graham and his crew since he charged $300.00 for a little over 30 minutes on site time. I would not use Second Nature Tree Service again their work is sloppy and overly expensive given the quality of the work. read more