I don't ever leave negative reviews for small businesses. Oftentimes the bad experience I have had doesn't stick around for too long, but this one is as bad as the rotting fruit sitting on the kitchen counter, and it needs to be dealt with the right way. More people need to hear this.
Tonight, I walked into the store because I think it's about time for me to finally own a pair of ski boots. I was then greeted by an older employee, gray hair with a blue flannel shirt, who later appeared to be the owner of this shop and he asked how I could be helped. I told him I wanted to buy some boots but was uncertain about which one to get, so I wanted to go into the store and try on a few. You know like what people do when they want to get some hiking shoes in Seattle - they walk into REI, try some on, and see which one fits them the best.
So he sat me down and brought out 3-4 pairs of different ones for me to try on and compare. Towards the end, we found a pair that might work pretty well with my feet, but I wanted to sleep on it before making a final purchase.
Then this man's face changed, and you could feel it in your gut that all the pleasant behaviors displayed was a show put on to force a transaction. I could tell that something snapped in his brain. He asked what was stopping me from buying the boots, and I said to him, I am about to drop 500 dollars, and I need to think about it.
"You have an Epic Pass, and you can't afford to buy these boots?" He asked. At this point, I am already feeling pressured to make a purchase. I told him I got a discounted Epic Pass, so the cost of the boots was still a big amount to spend in comparison. As soon as he heard that I had a discounted Epic Pass, he snapped.
"Oh you have a discounted pass? So then I am just wasting my time on you while I have other customers waiting around in the shop? ... I will meet you at the register up front, and I am going to ring you up for a boot fitting fee of 60 dollars." He said as he walked away from me.
I regretted that I didn't make a scene because I paid for a service that I'd not been made aware of. I didn't go into the shop for a boot fitting appointment? I went into the shop to look around and seek answers to my brian's desire to predict what my experience is going to be when making an unfamiliar purchase. And if that comes with an additional consultation fee, the business needs to be transparent and simply ASKS the customer if they would like to continue shopping here.
Had this man said "I can help answer your questions, BUT with a 60 dollars consultation fee that can be applied towards the final purchase. Oh by the way, the 60 dollars is non-refundable." I wouldn't have felt like I was baited into doing business with him.
When I confronted this man about it, he said "I just spent an hour and a half with you, my time is valuable... I do boot fitting for national ski teams, so you're telling me my time is not valuable?" He then mustered his anger and said "500 dollars is nothing. My boots cost 1500 dollars."
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