Chris not only troubleshot me the week prior and helped me work up my confidence to check a red…read morelight on my mobo. Ended up being GPU. GPU was dusty, cleaned it and ended up on its last leg. I wanted to try to move old water cooler into new pc but it was too big. Chris was very reasonable for the rates and always asked before doing anything which would cost more money. He seems to be very busy cause of the holidays but very responsive. Thank you for helping me even though it didn't get solved, still very kind with me and my anxiety.

One day my gaming desktop stopped booting. Looking up diagnostics, I was able to isolate myself the…read moreproblem to either the motherboard or the CPU but no further. I called the PC Doc and shortly after picking up my computer, he was able to determine it was most likely the motherboard and wrote down the specs I should be looking for. With this important info, I was able to order a new motherboard and get back up and running without any more hardware issues.

When I came in they listened to what the issue was. Gave me a couple options and helped find a…read moreviable solution.

Worst service.. The owner took 90 dollars as advance and after 10 days told me the laptop cannot be…read morerepaired and that he would return me 60 dollars.. But when I went to take my laptop my laptop, the laptop was completely broken.. and the owner simply gave me the hard drive and didnt return any money.. Very disappointed... worst experience.

Computersmith saved the day!!! He helped out with a virus…read morethat got through to my computer. It was a tough one but he found it and made the whole thing work like the day I bought the computer! Cant say enough about how nice it was to work with him. He kept on schedule and told me the price as we went along. I loved his work! Thanks

Robert Smith, of ComputerSmith of Puget Sound, truly does provide "service beyond your…read moreexpectations"! He is able to remotely access the laptop I use for work and home and fix problems quickly. He also takes the time to explain things to those of us who are less tech-savvy, providing peace of mind and an assurance that your "baby" will be taken care of and you won't be taken for a ride, two things that are not always easy to come by these days.

I had a dead flash drive (would not respond to any computer that it was inserted into) and took it…read moreto Dave, requesting that he recover the files from it. BTW: Make sure to check your junk/spam email for the ticket number. First, he was so quick! I dropped it off on a Wednesday and by Thursday around noon he notified me that he was able to recover all my files. I was beyond ecstatic. He is very knowledgeable and trustworthy, and if this were to happen to any of my friends/family members, I would immediately refer them to Dave. Truly cannot express how great of a service this was. 10/10

We are very happy with the service we received from Dave. We had some old drives from an obscure…read moretype of RAID system and he was able to recover all the data. Great communication and speedy service.

Mark has been working for us for about three years. When he came on board, he set up our domain,…read morenetworked 20 workstations, and streamlined our email. This year, we underwent a major upgrade to our radiology server, replacement of 16 out-of-date workstations, and a major upgrade to our medical records software. He has consistently been available for us (pretty much any time, any day of the week) for little problems or bigger ones. He is patient with some of our employees that are not very computer-savvy, and is great about recommending best practices and best equipment, but understanding when our budget constrains us to a lower level. His rates are fair and much less that we pay for the Mac person that troubleshoots our two iMac workstations. Overall, Mark has done a great job for us!

Mark with PC Therapist is a real professional. He was incredibly responsive to requests with…read morepersonal computer issues and even helped me remotely when I was in a bind. He is very knowledgable about current computer and technology. I have no hesitation to call on him for future assistance.

Got a virus on my computer from a mail attachment and was quickly removed and my laptop had even…read morebetter performance after repair. Great communication and service.

This is a long overdue review. I reached out to Shade May 1st of 2023 inquiring about how much a…read morebattery replacement would be. He gave me an invoice and asked if I could come in the next following day. On May 2nd, I dropped off my MacBook and was told that the earliest it would be done is the following Thursday and the latest that following Monday. It's now May 10th and I still do not have my MacBook. I contacted him over the weekend and asked for any updates on the MacBook. He told me to would get back to me on Monday as it was the weekend. I have texted and called numerous times and have not received a reply. The lack of communication is ridiculous. I would not recommend this business at all, unless you're interested in having your devices held hostage. Edit: Shade finally got back to me after my sister contacted him. He told me he had a severe cold since Sunday night. I understand that getting sick is unpredictable, but he should've at least reached out to let me know instead of going silent.

I have had the pleasure of hearing testimonials of Dave as he does what it takes to get the job…read moredone quickly, effectively and for a great price. He has helped me troubleshoot some minor issues without even charging me. He's such a great guy. I know who I'll be calling up when things go wrong. Thanks Dave!

David was fantastic. I had a few issues, which I had no idea how to solve and David not only fixed…read morethem but he also implemented systems so that my computer and life work more efficiently. He helped my sync my Time Machine to back up my files when initially I couldn't even get past the password not working. He set up my business email on my phone, which had been there but got lost when I upgraded to a new phone. Just this alone was a huge help. I had hired another company in Philadelphia to add my work email to my phone and it took them 3 days of lots of emails and calls back and forth and them working with godaddy. It was not smooth at all and David did it in 10 minutes. I also mentioned that I was getting pop up windows saying "Hard disk full. Delete files to create more space." David figured out which files were taking up the most space and set me up with Google Play, something I never would have thought of. He would double check his research as he was setting things up and it reminded me of that scene in The Matrix where Neo downloads different programs; within a few minutes he learns Kung Fu. David is just like Neo for IT and computer issues. He knew within minutes what to do for each one of my problems.

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.