Great communication confirming the appointment time. The tech called the morning of the appointment to provide an approximate time and arrived exactly on the time he promised. He was very friendly and extremely knowledgeable. I would definitely recommend Sears for AC service. read more

James was very personable and courteous. He took the time to explain what happened to my a/c unit and what his next steps were. He also made sure to notify me when he would return with the party and was always prompt. read more

Sears charged me $385.00 to repair our Kitchen Aid refrigerator. That was to cover parts and repair! Then they charged me another $113.00 saying they sent the wrong parts. After the repair the problem continued as the repair man made the wrong diagnoses! We hired another company who showed us the real problem and recommended buying a new fridge. Sears said they would refund our money but then sent a letter saying the job was complete( even though it was not!) and the repair man had done what he was supposed to do even though he did not repair the problem! DO NOT USE SEARS REPAIR as they are dishonest!!! read more

Scheduled an appointment then cancelled on me at about noon THE DAY OF THE APPOINTMENT. Then it got rescheduled for three weeks later... when they CANCELLED ON THE DAY OF THE APPOINTMENT at noon, again. Have fun actually getting a service agent on the phone. They should not be allowed to do business. read more

The technician was able to come next day was professional and promptly repaired the problem.

Service person showed up as communicated. Was very friendly and knew his stuff. Had parts with him and was in and out in a half hour. Awesome job! read more

Erick R is a bad Technician! Never shows up to appointment and lies says unit is not accesible! Sign the paper himself and keeps closing case! Would not recommend to anyone! read more

Not only did the customer service fail to resolve my problem, the technician assigned NEVER called, never emailed and never showed up. We have been without a working refrigerator because of Sears for a month This company should NOT be in business. They suck! read more

I have a maintenance agreement on my washer and dryer. Sears contractors have not shown up for the last 3 appointments I have made. They do not call and let me know they are not coming, nor do they return phone calls. I have had repair equipment in my garage for 2 mos. Luckily it is an intermittent problem. Do not buy a sears protection agreement read more

Daniel was quick, efficient and friendly. He explained the steps to clean and maintain my Kenmore refrigerator. He was very professional.

Tyler knew what he was doing. Diagnosis and repair top notch. And he was very pleasant and went out if his way to explain things.

Our technician was fantastic! He arrived on time for both appointments, was able to diagnose the issue, quickly, and efficiently got the problem fixed. read more

Ethan was the best! Professional, knowledgeable and extremely friendly! Highly recommend...

back in November 2023 I called Sears home services to fix my washing machine. Jason showed up, charged me $498.07. problem persisted. he came back, charged me another $114 for more parts. turned out it was a simple plastic tray that needed to be cleaned. $612.00 WASTED. I will NEVER use this company ever again!!! read more

My oven would not heat as indicated or stay hot. The technician on his second visit (after ordering parts) replaced the master control board in good time and was polite and knowledgeable. He was quite anxious about his full day, so didn't wait for oven temp on his gauge to read what the control board read, even though his gauge and my oven thermometer showed a lower temp when the preheat cycle was done. He had me sign a blank phone screen and I asked what I was signing. He said it just was saying he was done and going to his next job. When I asked that he come back inside to make sure the oven was getting hot enough he told me to call and make another appointment, he didn't have time. That would be appointment number three and I'm four weeks without a working oven at this point. Maybe don't book so many appointments for the techs each day? read more

Ethan provided fast, friendly service. He appears to be knowledgeable about the appliances.

Ethan provided exemplary customer service, was polite and knowledgeable. He even noticed that my dishwasher had not been leveled properly and fixed that as well as installing the new springs for the door. I really appreciated how gently he introduced himself to my dog who was curious about what was happening. All-in-all, you have a great employee in Ethan and I would recommend Sears Service to others. Both calls I've had now, one for my dryer and one for the dishwasher were through my CHOICE Home Warranty. I'm so glad Sears got the work orders and have been extremely happy with your service people and the repairs both times. read more

Your tech was excellent. He went above what were required of him. He was courteous, polite and showed a real interest in doing a good job.

very polite, masterful, prompt and clean. got the job done for us. thank you! Very much appreciated as the last service job we had and waited ALL day for, "somehow" was cancelled ( not by us!!! ). I watched my service time the whole day online and we were scheduled...never showed up. Very frustrating as I had to take a whole day off work! read more

He was exceptional, knowledgeable, and fast. He came over after regular hours so we didn't have to wait another day for the service.

I requested service on my hot water heating system. I was scheduled 10 days out and received at lest 12 emails and text messages from Sears reminding me. They also gave me a 9 hour window to arrive so I had to plan my whole day at home. Half way through the day I received a call from the tech asking for the symptoms and in 60 seconds decided he couldn't fix it and cancelled the appointment. I supplied the make, model. description of issues and photos ahead of time so they could come prepared. I am disappointed and sad that this is the poor level of attention and service they provide. read more

The issue was not resolved on the first appointment. So I went through my warranty company to have them schedule a return appointment. it was scheduled for Feb 13th. We waited all day kept getting updates from your website and no one showed up. The last estimated arrival on the website was 6:15 pm, over and hour past the 5:00 pm window but we waited anyway. At 7:00 pm we finally gave up. After the no show I contacted my warranty company again it took almost a week to get a 3rd appointment scheduled. When the technician showed up he was 2 hours later than the estimated time. since the issue now only occurs occasionally he had no resolution for us And left without ficing anything. I will NOT ever use Sears again and will ask my warranty company to not allow them to take any future repairs for me. read more

Repair person did nothing as he could not work on my specific model refrigerator. Seems to me any repairman would have asked for specific information on what he was to repair before arriving at the customer's home. That sure would have been a big benefit to the repairman and me. In addition, I can tell you having to sit all day for any repairman is totally unsat to me as a customer. There are ways to more efficiently schedule appointments, maybe your company needs to look into a better way of meeting customer needs. read more

He is very kind. He's been to my home 3 times and he is very knowledgeable. Always encourages asking questions. Does a great job.

Friendly, professional, respectful to client and of home. Took care of the repair and provided tips for future care and avoidance of the same issues. Keep him busy and well paid. If possible, "clone" him..... read more

No body contacted me until after 5pm , tried contacting Sears home service since February 7th nobody would return calls or text messages. Had repairs done by someone else, parts were sent here the 14th of February. Today is the 21st. No contact of any kind until 5:08 pm . Horrible service by Sears. I'm sure the technicians are ok. It's the Sears automation with no way to contact anyone. Worst customer service experience I have ever had. read more

The best tech that has ever helped me! Very knowledgeable and polite, friendly and neat.

He was personable and knowledgeable. Unfortunately, the fix was mote expensive than the appliance.

I set an appointment with Sears Home Services to come look at my clothes dryer. I cleared my schedule for today because of the ridiculous 8am - 5pm window that they give for the appointment. I received an email this morning, saying that they had missed me and the photo that was included was not my property. No telephone number to reach the technician and when I call the main number, I am guided through a labyrinth of options but not one to reach a live person. An extremely frustrating situation. Not a customer oriented organization. They are off my list of home-related vendors. I would give this review zero stars of the application. Let me do that, but I'm forced to give them at least one to post. read more

Big surprise Sears is failing. I wish I would have looked this up before I scheduled an appointment. This is the most unresponsive company on the planet. There is no way to reach the technician. The technician showed up a half an hour early and did not wait for even one minute. My neighbor asked him to stay for 5 min and he was rude to her and said no. Our technicians name was Daniel. read more

Didn't do anything and charged choice home warranty 100 labor fee. Then signed my name to the bill. I purchased a new dryer after old one failed. Told the service call could not be done for two weeks. Cancelled the service call. Rep called me today to say no problem it's a heating element. Next thing I see is a service charge of 100 dollars from Sears who didn't even show up to my house. read more

Our service man was great. He was friendly, he explained everything clearly, and just did a good job all around.

Please have manager contact me. 805 400 8416 worst service I have ever had. The tech was fine it is the same office problem.

James was very attentive and answered all of my questions. He also educated me about my heating furnace system. He was prompt, polite, friendly, and competent. read more

This is no a review on the service person... But Sears is a ridiculous mess to try and work with. The whole process just isn't worth it. It's a shame. read more

RJ did a great job. Came in, diagnosed the problem, saw that simple maintenance would fix the issue and had our refrigerator working well again! read more

Only drawback was the long wait time to get the diagnosis and then another long wait time to actually get it fixed. The company had to reschedule which extended my wait time by an extra week. read more

extreme bad customer service. Service tech was great, office/ scheduling exceptionally bad.

Friendly, knowledgeable, and communicated well. Had needed parts with him and was able to make repairs on initial service call.

Straight the problem. Explained things well. He was friendly and gave me a good amount of time to know when he would arrive.