Sergii is super awesome! Very helpful and answered every question I had. Timing that he arrived was perfect.

Anthony service was excellent. He was prompt and completed the replacement in record time. My family appreciates the value and friendliness of this Sears technician. read more

He was knowledgeable, personable, polite and efficient. He understood how essential a home clothes washer is and took the time to make it perfect the first time. He had all the parts and knew what he was doing. He was polite, and answered any questions I had with good solid sentences. He is a jewel. Keep him at all costs. read more

Showed up earlier than expected as the AI provided erroneous information. The service was outstanding as we were provided with a cost estimate for the washer repair. Very personable! We would use their service again when needed. read more

The technician, Johnny, was great--polite, efficient and effective; he got our appliance working like new again. The 'Communication' experience with all the AI/Bot communication was TERRIBLE ! I'm plenty tech savvy but there are times when you need to speak to a human. Johnny was 5 star, communication experience to set it up was ZERO STAR ! ! ! read more

Great service knowledgeable service man very pleased with his service call he represents your company the way you would want him to.

I'm not sure the problem is James. our air conditioning unit needs a leak repair and coolant . Does sears do that ? Now im waiting for an appointment June 3 with sears again . You have no phone number to contact you . Because of that I would never do anything with you . I'm stuck between the home warranty Comoany and who they call . They are sending Sears again . I hope it's someone who will fix it or tell the home warranty company you are not interested in. I'm just the customer and I don't rate with either of you . Your online approach to customer service is awful you make people click a star I guess you are into one star reviews read more

After one initial visit, a video appointment, and a second in-person visit, all he was able to do was order a fan, decided it wouldn't fix the problem, and declared the fridge unfixable even though it's only two weeks old. Wasn't helpful and didn't seem knowledgeable at all. read more

This guy does not promote confidence in the quality of your services. He blew off our first appointment then another highly qualified technician came for my second visit and Paul proved informative, prompt, caring, and efficient. Today's experience has reinforced my decision to not ever use CHW again. Tech was sloppy, seemed stoned, when I asked questions about the equipment he was totally worthless. If I employed this guy he would be on probation or fired by now. read more

Service so horrible I can hardly believe it. My GE washer, just 6 months old, needed repair so still under warranty. Bodewell, GE's 3rd party repair company, sent me to an AI bot at Sears home appliance repair. Speaking with a live human being was never an option. The bot scheduled the repair one week out. Couldn't wait 7 days to use the washer so asked the bot to reschedule the repair. Was given today within a 30 minute window that coincided with an important appointment which I had to cancel in order to be home to meet the repairman. 10 minutes before the time he was to show up, I got notified they were rescheduling me for 2 weeks from today! No explanation, no nothing. Then they notified me, calling me by the wrong name, that my refrigerator was due to be serviced on such-and-such date. Wrong name, wrong appliance! Tried to cancel my appointment 2 weeks from today (to get another appliance repair person to fix my washer at my cost, rather than no cost under warranty with these bozos) and was unable to do so either with the bot (which kept saying it did not recognize my telephone number and kept asking for a 15-digit service number I was never given) or by using the Sears home appliance repair website. Got a gruesome taste of how demeaning and utterly stupid Sears home appliance repair and AI are, and of course learned that GE's warranties are useless. read more

I am filing this complaint due to Sears' failure to honor my Home Protection Agreement. For over three months, my refrigerator has made a loud continuous noise, and despite 10+ service appointments, Sears has not fixed the issue, escalated it, or offered a replacement. Sears changed my address without permission, removed the directional indicator ("South"), and has refused to correct it despite months of calls. As a result, technicians and parts repeatedly go to the wrong location. Every representative claims they "cannot update the system," causing constant delays. Technicians have repeatedly ordered parts that never arrive, arrive damaged, or are incorrect. One technician refused to order the needed part because it was "five minutes past 6 p.m." and told us to schedule another appointment just to place the order. On multiple occasions, technicians arrived, sat in their vans without contacting us, then left--marking the visit as attempted service. Sears has promised several times that a manager would attend the next visit. I have called every morning to confirm, yet Sears claims dispatch "cannot be reached," and no manager has ever shown up. After months of failed attempts, the refrigerator remains unrepaired. Most recently, Sears again ordered a part but said it must be shipped to the wrong address because they still cannot update their system. This reflects a complete lack of organization and customer care. At this point, Sears has failed to diagnose, repair, or escalate the issue and has not honored the replacement clause. I am requesting an immediate replacement refrigerator. I have submitted a complaint with the Colorado Attorney General and will be filing with the Consumer Financial Protection Bureau as well. This pattern of delays, misinformation, and failed service raises serious concerns about Sears' business practices and their treatment of customers with active protection plans. read more

"The Thieves of Time" (AKA SEARS REPAIR SERVICE) For the THIRD time in four weeks, Sears Repair Service has stolen my day from me. Their service window is eight hours long, which means I MUST stay home all day waiting for them to arrive. Today at 12:30pm, I once again received a text telling me my service would need to be rescheduled due to "unforeseeable circumstances." The automated text informed me I had four opportunities to choose from to reschedule, or in other words, for them to steal another day from me - and of course the next available time is not for another two weeks. If you are considering purchasing a Sears Service contract, be prepared to have your time stolen and NOT refunded. read more

Technician was professional, knowledgeable and very helpful, however, the overall service of Sears is a complete scam. This shouldn't be legal. The business model is to quote such an exorbitant fee for repair, often greater than the cost of a brand new appliance, that they just collect the "diagnostic fee" and then move on. This is what happens when private equity buys out a company just for the brand name. read more

Unfortunately, our appointments were cancelled by our 3rd party service company 4 times in a row. Each cancellation happened last minute on the same day service was to be provided. It took 2 months to finally receive service. There is an over abundance of automated communication via text and email in the form of daily reminders leading up to our scheduled appointment. The cadence was excessive. There is an AI chat bot that reaches out every time an appointment is scheduled. This is fine, except for the fact that the system does not remember the issues we were experiencing. I had to describe the issues every time we rescheduled and answer the same follow up questions, despite the fact our chat history was still present in our text thread. Automated text messages informed us we would receive a phone call to let us know when the technician would arrive within the 8 hour block of time reserved for our appointment(!). We never received a phone call. The only way to find up-to-date information on our appointment was to visit a third party website via a link that was buried in the communications we received. Our technician was friendly but not familiar with the model of our range, despite being the only authorized repair company in our zip code. Sears offered $160 in reimbursement for the 2 month delay in getting a technician to our home. It's been over a month and I have yet to receive any payments. There is a lot that needs to be improved. read more

After making 2 appointments for a repairman to come out and repair my refrigerator, and having no one show up or call either time, my refrigerator died. When I called again, they said it would be 2-3 weeks before they could come out. This was in June when the weather was in the high 90s. We couldn't wait that long, so after a few days, we got a new refrigerator. Now, they are saying that since we didn't have their repairman work on it, they won't honor the protection agreement that we paid for with them. Shoddy business, with very little concern for the customer after they have your money!! Inefficient, unreliable, and unprofessional are some of the nicer adjectives I can use to describe them! read more

A part was replaced in my washing machine in January. It's not working again. Two appointments have been rescheduled by Sears. It was recommended to sign up for an appliance warranty and since January I've spent about $700. I should have just bought a new washing machine. I can't get a hold of anyone....only AI. I went to the Sears in Centennial on University. All the doors are boarded up. Is there even a Sears anymore? It has become a frustrating experience. read more

Last year my dryer was out of service for 5 months and my Bosch dishwasher was out of service for 10.5 months!! The AI experience was a total failure & I vowed I wouldn't renew my warranty this year. Your Ukrainian repairman that came out yesterday reminded me of how your service USED to be. He was on time for my Annual checkup on 5 appliances & he was very professional & skilled & efficiently recertified all 5 appliances. You guys will still have to give me some perks to renew my contract this October. Will Hall read more

They knew the job required 2 bodies. They have come out 3 times and each time they say," oh I will need a helper to do this job, we can come back tomorrow", Day 3 my oven still isn't fixed. I tried to talk to customer service, and it is only AI. Sears used to be a reputable company...not anymore!!!! Zero customer service! Moving forward I will use the independent guy that answers the phone read more

Very good results with service and technician. Tried to buy replacement filters from Searspartsdirect with no luck. The system would not accept any of my 3 credit cards. Filters were backlogged for 2 weeks. What gives? The AI system was a piece of garbage so please provide a phone number without that AI stuff. read more

They cancelled on us FIVE TIMES the day of service with no explanation, simply "due to unforeseen circumstances." This was all done via an AI bot, with no phone number, no contact email to reach out to a human being. Each reschedule was two weeks to a month later. It's been THREE MONTHS since our initial repair request and our stove is still not fixed. Don't waste your time with this company. read more

This tech answered all our questions, knowledgable, and friendly. Glad to know what stopped us in our tracks with our refrigerator alarm and how to proceed in future. Thank you! read more

I have a GE washer that needs repaired. Tech's do not have parts on hand to repair in a timely manner parts have to be ordered. I have had 2 appointments that have both been cancelled by by Sears. Now they want me to wait another week to 2 weeks to have someone come out to fix this washer. SO over a month with out my washer. I have missed 3 days of work now because of Sears. Can't talk to a human to save your life!! read more

Paul was great but scheduling the appointment using AI was horrendous. Also, he said they'd have to find a part and scheduled a follow up appointment for 2 weeks (tomorrow), but now the system just says the service order was completed. It wasn't and my oven still isn't working right. read more

Paul has been to my house several times for the issue with my dryer. always very helpful and pleasant. you can tell he strives on customer service! great guy!! read more

RJ was extremely professional and personable... Really knows his stuff! Definitely please with Sears home services. read more

Why doesn't this company have live people to talk with? Why do their repair workers not show up as scheduled? Why do they charge for work when they don't show? read more

Lamar was very knowledgeable and very helpful. Thank you for sending him to assist with the maintenance of Washer and Dryer. Maria read more

Ice maker repair. They scheduled for July 4th between 8am and noon. I waited til noon--nothing. ( And I cancelled a late morning event I was going to attend) All I kept getting when I tried to reach them was chat bots. Finally spoke to a human- she said the repairman would call within the hour and that I was indeed on the schedule. Finallly, after 1pm, I get a message that due to "unforseen circumstances" my repair could not be completed that day. The next available date they gave me was a week out. Unbelievable!! They wasted my day and you still can't talk to anyone. This is not how you run a business!!! read more

I provided part number, serial number, and my opinion that the oven motherboard was going out. The tech arrived, glanced at the stove and said, it's probably the motherboard but we don't have those for a 6 year old stove. The tech was pleasant and courteous but please explain, what is the value Sears Home Services is providing here? read more

If you like blowing a whole day on a no call / no show technician this is the repair service for you. If you like working with a call center in India employing people who can not deviate from their script, possibly lack integrity and cannot give you the status of your service, this is the company for you. If you like having extremely overpriced components shipped to your home that have nothing to do with your repair, then by all means give these guys a call. To Sears: Please don't bother with your cut and paste reply to one star reviews. Will never use your service again. Abysmal. Truly abysmal. read more

I have had them come out four times and washer is still not fixed. Won't dispense soap. Light won't turn on now. Washer broke April 16 and here I am May 23 with a broken washer still. read more

I would encourage anyone considering getting a home warranty with Sears to run fast the other way. We got one for an aging refrigerator bc we were told it would be cheaper. We were charged for 3 months with multiple appointment cancellations, ridiculous 8 hour window times (never showed), confusing customer service messages between humans and contradicting AI messages, and when we got tired of the run around we cancelled. Sears told us there was a fee for early cancellation. Every single interaction we had was infuriating. This is a scam product and you should take your money elsewhere. read more

I feel that repair man said something to the warranty department for me not to be able to get my air conditioner fixed based off what he told them and said. read more

With three cancellations without explanation, I am about to cancel their services. They came out on r and ordered the part for my refrigerator (a water valve), but ai keep canceling the appointments to swap out parts. read more

Technician showed up without calling ahead. He arrived and refused to do the service request. We actually saw the technician parked down the street taking a nap in his vehicle afterwards. He was still there three hours later. What a disappointment! Jeff & Melinda Leistad read more

It took three months for my dishwasher to be repaired. The first technician said it was a lost cause, and I would get a new one. After that I had a series of FIVE appointments that were automatically cancelled and rescheduled. I got through to some sympathetic (but frustrated) people at Customer Service and finally started getting texts and reminders. A technician came and fixed it, and did a very good professional job. But three months? Ten phone calls? Five cancelled appointments. read more

Eric was very knowledgeable and did a great job explaining the service and the service agreement.

This is the WORST customer service we have ever experienced with a company. We have had two separate appointments cancelled each by a bot. There is a whole bunch of random phone numbers and you can't get a single human person to talk to anyone. The window they give for a service appointment is 8-5 and we had to take two days off of work only to be cancelled day of. I'm not sure the headache is worth the price. read more

Casey was punctual and super helpful repairing our washing machine. highly recommend!

I waited for 11 hours for the service technician. It was a no show. No call, text. Email!! There is no way to speak to an actual person. I would NEVER use or recommend Sears Repair to anyone!! I gave this hot mess a one star because I couldn't go lower! I have never been so frustrated & disappointed. read more