James was so nice and knowledgeable. fixed our problem. we are. very satisfied thanks James read more

Terrible service including the tech scratching my floor and giving me no info to get it resolved and not even apologizing. The cost for the repair was nearly the cost of a whole new appliance. Waste of time and money. read more

My technician was amazing. The service/distribution center however is complete shit. The technician ordered the part through the manufacturer and because it wasn't ordered through the distribution/routing center system the routing department canceled my appointment because they don't understand notes and thought no parts were ordered. Thankfully I called to the technician who had come out and ordered the blower for my furnace and he sorted everything out. If it werent for him I'd probably be screwed and never have gotten heat back in my place. If I was just reviewing the technician I'd give 5 stars, but the routing/distribution/call center/operations, whatever you want to call it gets 1 star (and only because they made the follow up appointment in the end)." read more

I was originally told that a technician would come on January 17th between the hours of 8:00 am-5:00 pm. The technician never showed up, even though Sears had emailed and texted me about the appointment. At 7:00 pm on the 17th I was sent an email closing out the problem. Next, I get an email indicating that a part had been ordered and it would be shipped directly to me and the new appointment would be on January 25th between 8:00 and 5:00 pm. I never received a phone call from anyone, even after I texted the scheduler and asked someone to call and explain what was going on. The part arrived, and the technician came on January 25th at around 9:00 am and installed the new part. The technician was great, but the whole process I went through was completely unsatisfactory and wasted a full day of my time waiting for a technician that never showed up. read more

Item is still not repaired. Knob does not reset after turning to on position. Needs to be manually returned. Otherwise, compactor locks up. 4th visit and attempt at repairing (including a cancelation by Sears). In addition, the window is 8am-5pm. Then an update is given of a more accurate arrival. However, every time this updated arrival time continuously changes, with an average range of 5 hours from the original "updated" estimate to actual arrival. read more

The technicians are not given the tools that they need by the company to repair the appliances thereby they can only troubleshoot by replacing parts. Terrible way to service. read more

Good luck to anyone that ever has an issue with the service. ZERO humans or customer service. If you want to know what insanity feels like - try calling that 800 number, or text or website. Did not fix the issue, did additional damage, and now no help until I have to wait for another appointment to start the pain all over again. If I could give negative ratings I would. Good luck everyone and strongly recommend to avoid the hours of pain and frustration. read more

Kory was a nice enough person, but honestly, he did not do anything. Our furnace stopped working for the second time in a month. It began to work again when he came without any repair work on his part. He honestly did almost nothing - did not open it up, clean it, nothing. Just said, "Well it is working now so there is nothing else that needs to be done from my viewpoint." So, we have no answers why it keeps shutting off and await the next episode when it is below zero outside. read more

So glad we called Sears for repairs! Sergii S was able to identify the issue within a few minutes and went right to work ro repair the gas dryer! I can do laundry at home again rather than going to a laundromat! Thank you so much! read more

Built in fridge was not working well. They ordered the parts to be delivered to the house, checked to confirm delivery, showed up when scheduled and quickly did the work. They explained the process and what to expect read more

Extremely friendly and knowledgeable technician that did a great job. Thank you for excellent service. read more

Service was completed in a timely manner. Eric explained the issue with the washer and replaced the damaged part. Dryer was inspected and cleaned. Eric had another technician with him receiving training (OJT). read more

great service. I like the home warranty plan. price is right and service is good given todays level of appliance quality

The tech was on time. He did his repair efficiently and answered our questions. A good company representative. read more

excellent service great great customer service. Explained what he was doing. On time , fixed the ice maker issue quickly and efficiently. read more

The technician was on time, polite and quickly identified the repair and made it. He identified some other minor issues that he corrected and then cleaned up after himself. read more

Dan was great! Addressed my problem & left me informed! Very pleasant as well!! Please give him kudos from me!!

Our technician did a great job he diligently worked to determine the problem. We really appreciate how he educated us along the way as well. I'm very appreciative and thankful he was able to determine the issue and he never gave up troubleshooting all the possible solutions. read more

Lamar was awesome. Not only was he super friendly and knowledgeable, but even when he couldn't figure something out or knew the answer right away, he was able to eventually wrap his brain around it - didn't even mind me putting in my two cents! - and he fixed everything! The interior part of my refrigerator/freezer is no longer clogged and I feel like I have a brand new working appliance. read more

The technician, Erick, was excellent. very knowledgeable, courteous, efficient. I feel like he went above and beyond. My machines are fully up and running after this one appointment. read more

The technician was experienced, capable, and polite. I appreciate him, but am highly frustrated with speaking with Asian people on the phone, who make appointments and are reading from scripts. I'm frustrated with the poor service from Sears, who does not value their customers. Their service is extremely poor. Speaking with a human being to resolve issues is almost impossible. They should be ashamed. read more

When writing a bad revíew its rare that you have to explain yourself. No one in the service department knows much, the tech couldn't do anything for us but collect for a call he did nothing for. The pros? Sales sold me a warranty I didn't call for, but you have to go through them before you get scheduled. They were nice and misleading. The department as a whole was great at transferring my calls round and round with no one helping. There is my 85 letters, thanks for requiring them. read more

James was courteous, professional and very knowledgable regarding safety concerns. It was a pleasure to meet him.

Ethan was great! There were some delays and we seemed genuinely troubled by that and went out of his way to fix my fridge. He even consulted with another tech to confirm some technical things were correct. I'm happy! read more

I am very happy that Rolla could come out to repair my fridge today. It is the day before Thanksgiving, a very inconvenient time for a fridge to break. I had to wait a while for him to get here, but he was very efficient, kind, and friendly. I am grateful for the service! read more

Tanner gave us the part number for our out of production circuit board and direction line to schedule the install saving me hours of work. He's also very professional and nice. He encouraged me to call the company for other appliance repairs. I didn't know you did washers & dryers too. Tanner is great! read more

Daniel and Tyler did a nice job as technicians. However, I do NOT recommend using Sears Appliance Repair nor will I be using them again unless I get a significant refund. Committing to an 8am-5pm window was difficult to plan around but we made it work since we did not have a working refrigerator and have to feed a family of 5. The time got narrowed the day of. Daniel determined the issue but had to order a part and rescheduled us for 2 weeks out. He could only order the $75 part (which per the Amazon receipt was actually only $34) after we paid an additional $500!!! for labor as well. He said we could reschedule sooner if we got the part sooner. By 6 days later, we got the part and rescheduled for a Thursday (8-5 again). We never heard about a more narrowed time window and called by mid-afternoon and the system said the part was ordered but not shipped. Nobody came. I tried many ways of updating that we already received the part, but nothing worked and when I finally found a way to reach a human by phone, all they could do was schedule for the next day. Again 8-5, all day Friday. I saw the appointment still looked the same for Friday as it did for Thursday and called back to make sure someone would actually come and that they knew the part was received. I was assured it was fixed and someone would come. They did not. Same issue the next day. Tried again and same fix was made, but for Saturday (8-5 again!) and finally got a phone number for the routing department and we made a separate appointment to make sure someone would actually come. I also spent a ton of time Wednesday night emptying and defrosting the refrigerator to save technician time. Thankfully, Tyler came on Saturday and did the repair (in less than an hour due to the defrosting I did). All in all, I lost 4 days and spent $500 on less than an hour of technician labor and overpaid $41 for parts. Customer service was/is completely absent. Supposedly there is nothing the people on the phone nor the technician could do to adjust the outrageous fees nor provide compensation for my time or inconveniences. Update: the repair only lasted for 8 days before the same problem recurred again. We have now had more than 3 weeks without a working refrigerator. And, not only was Sears' response to my review generic and calling it a one-star review when I gave 2 (since the technicians were ok), but the link they posted did nothing to get me any help or reimbursement. read more

So far, we are really pleased with our Sears Appliance Repair experience. The technician (Tyler) who has helped us has been incredibly respectful, friendly, and very knowledgeable, plus he definitely helped us solve our problem. We would easily rate our experience with him as a 5/5. The reason why we gave the service a 4/5 overall is because when an appointment is scheduled, the arrival window is always 8am-5pm (which seems a little ridiculous). Additionally, when we were rescheduled due to weather (which is totally fine; we get it), it was literally impossible to get ahold of a human being. All phone numbers in emails and online only go to an automated robot service. Definitely frustrating. read more

Scheduled an appointment then cancelled on me at about noon THE DAY OF THE APPOINTMENT. Then it got rescheduled for three weeks later... when they CANCELLED ON THE DAY OF THE APPOINTMENT at noon, again. Have fun actually getting a service agent on the phone. They should not be allowed to do business. read more

The technician was able to come next day was professional and promptly repaired the problem.

Erick R is a bad Technician! Never shows up to appointment and lies says unit is not accesible! Sign the paper himself and keeps closing case! Would not recommend to anyone! read more

I have had my refrigerator not working for three months and I have spent more than 1000 dollars and they did not fix it. My refrigerator doesn't cool, it doesn't freeze and the light doesn't work......it didn't work the water doesn't make ice now it's worse....and they don't send another technician..... read more

Great communication confirming the appointment time. The tech called the morning of the appointment to provide an approximate time and arrived exactly on the time he promised. He was very friendly and extremely knowledgeable. I would definitely recommend Sears for AC service. read more

James was very personable and courteous. He took the time to explain what happened to my a/c unit and what his next steps were. He also made sure to notify me when he would return with the party and was always prompt. read more

Michael C. was fantastic! He was super helpful, efficient, and provided high quality service.

If I could give these people zero stars I would. This company is horrible. The initial inspection for my microwave repair was done somewhat quickly, however, the technician broke more parts in it than were originally an issue before he got to our house. Then we had to order parts, which is acceptable, but the initial appointment to install these parts got skipped without Sears calling me or telling me they wouldn't show up. I scheduled a second appointment about 3 weeks later, for today, the 1st of October. I received confirmation emails and texts the day before, and the morning of. I even received a text that narrowed down the time. Then, I get a call from Sears saying the tech won't be able to make it. They reschedule (without any option for an earlier date) for October 28th. I ask them to look for any open techs, and within seconds, they say none are available (likely they didn't even check). This company is horrible. DO NOT DO BUSINESS with them. I will NEVER use Sears for anything ever again. read more

Service person showed up as communicated. Was very friendly and knew his stuff. Had parts with him and was in and out in a half hour. Awesome job! read more

Not only did the customer service fail to resolve my problem, the technician assigned NEVER called, never emailed and never showed up. We have been without a working refrigerator because of Sears for a month This company should NOT be in business. They suck! read more

I have a maintenance agreement on my washer and dryer. Sears contractors have not shown up for the last 3 appointments I have made. They do not call and let me know they are not coming, nor do they return phone calls. I have had repair equipment in my garage for 2 mos. Luckily it is an intermittent problem. Do not buy a sears protection agreement read more

He was personable and knowledgeable. Unfortunately, the fix was mote expensive than the appliance.