I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

Another big shout out for Hearth & Home and this time....their customer service. From a great…read moreinstructional phone call to take us step by step to replace the batteries in our unit, to a home check and reset of the logs.... everyone we've encountered there has been beyond nice, super helpful, knowledgeable and such a pleasure to work with.

Can't say enough good things about the experience I had today at their showroom with their rep.,…read moreMyles. He sourced the two parts we were in need of, tested my existing parts to make sure they were the actual source of the problem and then tested the new parts to make sure they were functioning properly before I left the store with them. Go there and buy things.

Blaze did a decent job installing our fireplace…read more However, they screw you when it comes to repairs. To replace a valve that costs $170, they charged us nearly $750. That includes $200 to drive 5 miles to our house, $180/labor (fair enough), and then a $120 markup on that $170 valve. Suffice it to say, we won't be using them again. I imagine most people only fall for that once.

I was sold on a fireplace with the promise of delivery the following week as I am working on a…read morenarrow timeline with my contractor. It has been over two weeks and I haven't been able to get them on the phone or able to return my calls. The customer service, communication, and sales are awful. Although they had a great selection and were able to come out and review the space and choice, they took my deposit and I now can't get a hold of anyone in there. I would look elsewhere in Marin when shopping for a new fireplace. The additional cost at other places may equal out with better service and the over-promising than they offer at Blaze.

Super professional and knowledgeable. Was able to complete my inspection and cleaning quickly!read more

I researched a bunch of chimney sweeps. Turns out many were related. They all up into one agent…read moresetting appointments, some sort of corporate or franchise thing? Need to be careful about this. I picked Darren because he's local. Previous owners somehow screwed up the functionality of my fireplace. They tore some things out so when I do have a fire, usually duraflame, some of the smoke leaks out into the room. Darren diagnosed the problem and did a custom fix, installed a smoke guard, chain screen protector; did a great job, doesn't leak anymore. Great service, good price; also an honest chimney sweep, he looked at the chimney said it doesn't need cleaning. Highly recommend.

My fireplace remote died and I spent easily four months pursuing the East Bay folks who sold me the…read morefireplace, trying to get a replacement. (It was weirdly hard to find the remote online.) Finally I called London Fireplace Shoppe. They called me right back, verified some particulars, found two remotes, and a few days later I could use my fireplace again. I'm still waiting for the other place to respond. Six. Months. Later. London Fireplace Shoppe were super-nice, as well. Hugo said he gets in around 6:00 a.m. and I could come as early as that and that his colleague typically stays until 6:00 p.m. Thank you!

I have been wanting to convert my circa 1920's fireplace from wood-burning to a gas log for years…read moreand London Fireplace Shoppe made it happen so easily and quickly. Brian provided great info on products and options to suit my needs. He provided plumbing specs so that I could get a gas line installed properly and 2 days later, voila! I am enjoying my morning coffee in front of an easy to start and turn off blazing fire that is keeping my living room so warm and cozy! Thank you!

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

We went to O'Kells and they sold us a gas system with the right log set up for the size of our…read morefireplace and it looks great. Very easy to use. The staff at the showroom was friendly and the installation went very smoothly.

replaced the cap , chase cover and sidings. they offered…read morefair price and get the job done in 2 days. Martin is super responsive and knowledgeable. we are supper happy about the quality!

This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

After visiting four Bay Area stores Im sure Blaze is the best place to shop for a fireplace. they…read morehave wide variety of electric and gas fireplaces on display and in stock. John knows absolutely everything about fireplaces and explained and described exactly what I needed to know. They consult, sell and install. I got my Gas linear Heat&Glo fireplace and happy with it!

My wife and I went into the San Rafael location. The salesperson was eating his lunch and answered…read morea few questions, and gave us a brochure. A few days later, my wife called and spoke with this same person, indicating we would like a few quotes on a couple of fireplaces we found in the brochure. He took her info and indicated he would call back and or email. We took our business elsewhere. very disappointing service