20150113:
An Update To Respond to Robs Response:
I never said I felt you needed to add things for free: I asked many times to add in the extra fence height and none of your employees listened to my request, I was in fact offering MORE money, not expecting things for free. As for extra plants: as stated below had I known that adding in those two planters that was offered to me by your staff would not of included the plants, I would have declined.
Also my first conversation was with nick via phone call last week of aug/first week sep. I have an email going out Sep 15th, which states it had been 2 weeks and I still hadn't hear back from nick about viewing our property. Then from there I accepted his offer on 9/21, again via phone call to Nick, then emailed 9/27 when I again didnt hear from him to which it took second week OCT to hear back from you, not the person I accepted the offer from. .Also Im sorry I work during the day and did not wish to download an unnecessary app to communicate with you, I am sure you and your staff are capable of sending an email. Lastly I think its sad I have to write a bad review on yelp to hear back from you....
I never have had to write a bad review anywhere, nor have I felt that I needed to right a bad review but seriously this was a bad experience.
I'll be fair and start with the pro's
The concrete was done nicely
The turf was done nicely
The small concrete fence was placed nicely
The workers cleaned up after themselves and were nice
The Cons,
Horrible Communication!
I contacted SCV Landscaping at the end of August, I heard back from someone with in a day or two and we set up a quote for the end of the week. After taking measurements he said he would send me a quote that same night. I waited 3 days and still hadn't heard back from him so I emailed him asking if our quote was prepared or if he needed more information, He replied saying it takes more then a couple days to prepare a quote. (Should have taken that as a red flag, HE is the one who said he would have it same night)
Finally I get the quote, and it was on the high end of what I though so I asked him to give me a week to think it over. A week goes by and I call him to accept, it goes to voicemail so I leave a message. couple days go by, I hear nothing. So I email him, telling him we accept the offer. A few more days go by, still nothing. A week later I call AGAIN, still nothing! I felt like giving up. A month goes by and finally we hear from someone else in the company saying they had gotten busy and he was sorry. This new guy says he needs to come see the yard to determine what needs to be done. When he comes out he informs us that some of the things we asked for weren't on the quote and he would need to add them. Finally after almost a month and half and 3 visits by them I now have a quote (higher then the first) and we accept it and ask when they can start. They didn't start until the end of November beginning of December.
Now a third lead guy is in charge has us go over everything again for the forth time. They start the demolition on the previous concrete and do all of the new concrete, turf and concrete fence, all of that went smoothly. Then comes more bad parts. This third guy mentioned added in some planter areas to help brighten up our yard, great! We said yes! The ending details is where they absolutely ruined my experience. We now have three planter ares, which in the first three quote visits I made it very clear I wanted a 4 foot fence surrounding all of the areas and wanted lots of plants. All the plants they offered to put in were not safe for our dogs and when we explained that to them, they shut down and acted like they no longer knew what to do (they only gave us 5 options) So we had to look it up and asked if a different plant would work, they agreed and put it in. ONLY IN 1 PLANTER AREA. I was then informed the other two planter areas would not be getting plants because I was now outside of the quote...Really?? If I had known that when I was OFFERED the new planter areas I would have declined them. Then I find out they still didn't put the 4 foot planter fence in the quote, even though I must have asked them to put it in 4 or 5 times throughout this whole processes, their response when I complained? They figured that was something I could do on my own! re you kidding, THIS IS WHY I HIRED YOU! When I gave attitude about it they said their main guy would call me to discuss it because they wanted me to be happy with the job, I never got another phone call.....Even worse, the plants they put in died 2-3 days later, we have called them and emailed the guy that worked with us on the yard (the third "lead" guy we met). Its been 2 weeks....and I've heard nothing.
Sad too, because I wanted my front yard done next. I will not be using this business ever again nor will I ever recommend them. It kills me to see so many good reviews. Why was I not treated with that level of professionalism read more