I bought a hoodie and a nice Bare wetsuit from Leisure Pro. I can't complain about the equipment but I didn't particularly like the way the sales person treated me. Yes, I'm a woman diver. Deal with it and stop making women feel like second class citizens. I only go there when I'm desperate. read more

SCAM ALERT: Leisure Pro claims to "guarantee that you will pay the lowest price on every item we sell. Here is how it works, find any identical item priced lower on any website, and we will beat that price by an additional 5%." The GUARANTEE is BOGUS! I found 2 items on another website at a lower price. Same exact items as at Leisure Pro also shipped from NYC (near Leisure Pro's location, ironically). Leisure pro refused to match the price saying that it was too low for them to match. (I tried to get them to match first by email and then by phone, and was turned down twice.) If they are untrustworthy regarding their "guarantee" I can't imagine they'd be trustworthy elsewhere... So, BUYER BEWARE! As I do whenever I run into a scam, I've filed a complaint with the BBB. Lastly, make sure to read the filtered reviews for this business. They're very telling - looking at all the 5 star reviews for this business is not accurate. read more

The first time I went here, the sales people were friendly and helpful although the service was very slow. (It took us more than 2 hours to buy masks, lenses and snorkels. I wanted to get the best masks for my husband and myself and was willing to pay for it... The salesperson encouraged my husband to get a cheap mask, assuring him that it was as good as the rest. A few weeks later, we tried our new equipment out while diving in the Caribbean. My husband's mask flooded time and time again on our dives and the outer rim of plastic was clearly poorly designed. Upon our return, we went back to Leisure Pro to exchange the mask. We were willing to pay the difference for a better quality mask. Given that they had strongly encouraged us to buy this particular mask, and that we were willing to invest in more equipment there, I can not fathom why they were so unwilling to help. We waited for over 30 minutes to speak to the right person about our concerns, and they turned us away. Rather than helping two people who would have been life-long customers, they made no offer to help our situation and refused to exchange the mask. read more

I would love to say that I've been here and can report on what a great experience I had. Unfortunately I was more than a little frustrated when I didn't get to because of their incompetence. My girlfriend specifically called on a holiday to ask when and if they were open and was assured that they would be open until 5 pm. We rushed downtown so as not to keep them past 5:00, but when we arrive at 4:35 pm, they had already closed down. No answer on the phone, no way to access the store via the elevator. To me this is beyond inconsiderate. If you are going to close early- why not SAY SO when someone calls you that very same day, even if you are *thinking* about closing early? May the rest of their customers never have their time wasted like this, but I would have trouble trusting their advice on the safest scuba gear if they can't even be counted on to tell me when they will be open. read more

Leisure Pro as a company is a good model. There's a few pro's and some cons. They offer great pricing on mainstream, high quality brands. And they offer a reasonable shipping timeline. The cons though are fairly extreme. LeisurePro has opted to contract out their customer service through a company called Needle, based in Utah. This company exploits their employees, fails to support them accurately and has what can only be considered a shoddy corporate structure. The end result is that you have a customer service "support" system that cannot support you. Representatives cannot answer basic order questions such as where is my order, did it go through or when will you get more in stock. They can't see inventory levels and therefore, cannot assist. Needle on a whole is a company that fails to provide any support to it's contractors and upon complaining 4 weeks ago, cannot be bothered to return 2 e-mails and 3 voicemails. Two phone calls to Leisure Pro also went unreturned. This would be fine if LeisurePro as a company were open. However, they close at extreme hours and observe the Orthodox Jewish holidays and schedules, often resulting in a week long or greater delay in shipping. By calling Leisure Pro they are willing to undercut the prices of dive companies that supply them and essential drive local dive shops (and those that LOVE the water and SCUBA) out of business. Support your local dive shop and those that love to dive. read more

Nice small scuba shop on the top floor of the Adorama photo store and owned by the same owners. Leisure Pro is a spot on web shopping site with great knowledgeable reviews and articles on their site. As a brick and mortar it's hard to garner the items you are going to purchase as since the store is small you won't see everything out on display but would have to get help from the clerks. The service is great though and very knowledgeable. They do have a wide selection of a lot of products for within the city that is good and have great price points. Came here for a few items and they were all in stock and the service was very helpful. I'd give 4 stars if the items were out on display but it's understandable since it's a small storefront. read more

I purchased a BCD and a Regulator set from their website. I received everything in satisfactory condition. I was torn on sizes when I bought the BCD because their size chart had me ordering a XXL which isn't typical for me (normally XL). I went with their size chart information. When I received everything I didn't own a tank yet. A week later I made it down to the LDS and bought a tank and the rest of my gear. When I got home I put everything together in the garage (I did clip all my lights on, put weight in it, the whole nine yards) and tried to adjust it to find it was too big. Less than two weeks after the originally purchase I called and got the RMA information for their "Pressure Fit" guarantee. They had received the return on the 27th (original order date 12th, parts received I believe the 17th or so) and then they proceeded to not process it for 9 business days (8 if you don't include the day they confirmed receipt) which is longer than the RMA email that states 7 days processing to tell me they aren't exchanging it because it's "used" and missing the BCD hose. The only reason I received a response/processing answer is due to an email request asking what the heck is going on. The hose was definitely my fault, the regulator kit I bought included a different hose so I just used that one and packed the hose it came with in the packaging from the regulator set for backup. Used? Not so much, it never seen water and was only "used" in the garage. Yes it did have stuff attached to it, but how else do you really fit a BC to you without being able to inflate it and have the gear on it? I tried a thousand different ways to make it tight and it just didn't work. So I cancelled a dive trip that I had ordered the gear for to ship it back, missed the following weeks trip because they didn't process it, and now am left with "well, we'll send it back to you" via email after their own return policy timeframe for processing, essentially due to a missing BCD hose because I don't consider attaching all my gear to the BCD in the garage a "used" BC for test fitting. I will be selling this BCD for a loss to purchase one from a reputable company, and purchasing future dive gear including a gear set for my wife from another vendor. The only reason I didn't give them 1 star is the original RMA rep was courteous and helpful, the regulator set is exactly what I ordered and the BCD would have been fine had they handled their own return/exchange policy reasonably and/or timely. I'm not exactly sure how they expect you to fit a BC without putting your gear on it. The claim they made was there was sand in the pocket. Well, considering I live in PA i'm impressed by the fact I would have somehow managed to get it to sand in the week or so I had it in my possession. Update: Now the customer service representative is saying the time frame is different even though their email is attached that states otherwise. I'm just going to be happy to get the BCD I originally ordered back in my hands. Update: Did get BC back. read more

I schedule a trip to Mexico with my GF and we plan to do some snorkeling. I had considered renting the stuff down there, but then the idea of using a snorkel that 100s of other people have used made me realize that a small investment in gear will give me peace of mind. So I stopped in on Saturday and found out it was closed. They are Orthodox Jews so they observe the Sabbath. Their schedule in October is a bit hit or miss b/c of Jewish holidays. I didn't have any idea of what I wanted, but the guy behind the counter was helpful. He really didn't give me a bunch of choices - I basically told him that I'm not looking for anything special and nothing too expensive. He calls up a mask and snorkel for $20. Not bad. He tells me how to tell if the mask fits and I'm off. I'd come back if I needed some more stuff, but I might do some research if I'm going to drop a lot of coin. read more

I'm glad I'm not the only 1 giving 1 star way n stress free returns is bull they charge u 1 return there crappy products I'll never order from this lying read more

Leisure Pro finally agreed to give a full refund for my defective goggles even though they said they had not been received at their warehouse--I mailed via USPS with tracking, which showed they were delivered. It took some back and forth, but I am now satisfied. Changed my original rating from one to four stars as a result. read more

Leisure Pro is the hidden-gem that people in the know go to when they want the BEST deal on top-quality SCUBA gear they have already researched. If you are an experienced diver and know what you need, Leisure Pro is where you will find the best deal. I haven't found lower prices ANYWHERE, on-line or otherwise, and I've been buying SCUBA gear at this store since 1996. You can visit their on-line store at www.leisurepro.com. Here you can see what they offer, but when you want the hands on experience...say, to try on your BC (buoyancy compensator), fins, wet suit, or mask for proper fit...make sure you head to their store upstairs on 18th street(the camera district). You REALLY want to make sure your gear fits BEFORE you hit the water and this is where you can try it on for size. The only warning I offer is that they are busy and their personal service is not the same as going to a full-service diving store. Know what you want before you get there, or at least do your research beforehand, as some of their staff didn't seem to be SCUBA divers. They aren't educators like full-service dive shops...they're primarily business people. You will need to be informed when you walk in, in case some of their more seasoned sales staff are busy with other customers. NOTE: They are Orthodox Jews, so they observe the Sabbath. If you are a New Yorker, you know what this means, but if you are a tourist and perhaps not familiar with Orthodox businesses, they will close early on Fridays and remain closed all day on Saturday in observance of Shabbat. Thus, you might want to plan your visit during the work week. I still have every piece of gear I have ever purchased from Leisure Pro, and it has all been top notch. On one very fortunate occasion, it saved my life. Over the last 11 years, the only thing I have had to replace is 1 mask strap and I've used all the gear many times. It has survived numerous dives and several international flights housed in nothing more than an intelligently packed mesh dive bag (NOTE: be sure to keep the plastic box your mask comes in for storage and air travel). When properly maintained, stored, and cleaned, Leisure Pro's product lines definitely stand the test of time. When underwater, my life depends on me having properly functioning gear, so I only buy the highest quality. This is why I travel with my own gear...I know how it works, that it fits properly, and I trust it completely. Don't be fooled by Leisure Pro's very low prices...this is quality stuff. If you also like top-quality gear for the best price possible, Leisure Pro is where you can buy it. read more

I loooove leisurepro online, I have bought a ton of gear from them. It's a great company, awesome service, best return policy. Can't say enough. When I was in NYC on my last visit I figured I'd go and see the shop. I was not that impressed, it's not massive, and they have limited things in the showroom versus online. I would give it 2 stars, but the online store is so good, they are the best. read more

This is one of the weirdest stores in New York. It is above Adorama, a long-standing survivor in the photo business, and not a slouch at that, either. As far as i can tell, the owners are the same, Orthodox Jews. Don't take this the wrong way, but my understanding is that Orthodox Jews mostly work, read the torah, and procreate. So what makes them experts at scuba gear? Fact is, it doesn't matter. Leisure Pro hands down has the best prices and selection of any dive shop in New York City. Their prices are so low they are suspicious. But I have bought life-saving equipment here, and it has been reliable and new. You can check them out on line, but most of the gear that you need to buy needs to be fitted, anyway. read more

I don't know how Orthodox Jews get a dive shop right, yet here this place exists. Improbably, the same people who run Adorama downstairs manage this place as well, and if you ever thought you'd be getting advice on a wetsuit from a 40-year-old man in peyos... The selection is amazing and the prices quite reasonable. I recommend these guys highly, just like I recommend their sister business Adorama. read more

I bought Seac 6mm diving boots for a friend from this company. They came and I removed them from the clear plastic bag and removed the price tages from them. I gave them to my friend days later. She tried them on and they were slightly too big. I called the company and they said send them back for an exchange. I paid the shipping and waited. I recieved an email saying I could not get an exchange because these brand new boots were labeled "used" by the returns department. Used because the bag and tags were missing. Really? The lady then informed me to pay shipping to get the boots my friend and I can't use back and that I would not be receiving an exchange. I will not buy from this company again and I will warn my expansive diving network not to buy from them as well. This "easy and risk free" return policy as stated on their site is words only. Buyers beware!! read more

This place has like a B&H photo feel to it.... The selection is pretty good (better than I thought) and I was pretty amazed at how they just had such a huge selection of all types of diving equipment. The help was a little slow but there were about 4 or 5 other people in the store. I will be buying here again even with the current stigma that surrounds this place. I got in, got my dive tools and knives and left. While I was waiting I had a chance to check out all the gear and probably would have had sat there all day staring at all the stuff I want but cant afford. Scuba diving is fun...This place helps a lot, but you have to wait.. read more

I came here to buy snorkeling gear after stumbling upon their web site. I can't believe they are based out of a NYC store because their prices are by far the cheapest I found anywhere, including online. I got my mask and snorkel (both current models from a big name brand) for 45-50% off the retail price. The prices are the same in-store as on the web site (they told me some things were cheaper in-store than the web site, but none of my items were). Their store (which I was told was newly expanded) has a large display of snorkel masks to try on and other equipment and products. Often they have to get a specific product from the basement, which can take awhile depending on the backup. The woman who helped us seemed knowledgeable and was very helpful. She wasn't pushy about getting us to buy things we didn't want or spend more money than we wanted. I only wish items around the store had price tags. Because of that I was glad that I looked at the web site (read reviews, looked at prices, etc.) before coming into the store. I would highly recommend this place and will come here first for any of my snorkeling or diving needs! read more

After deciding on a last minute unplanned trip where I would be learning to scuba dive, I rushed to Leisure Pro to grab a PADI Open Water Diver Manual to prepare for my Open Water Certification. I figured I could run through the book on the flight and be ahead of the game. This proved to be helpful, allowing me more time to enjoy my destination, and less time studying. I recommend other take the same approach if time allows. The store can be a bit tricky to get to. Do not do as I did and go into the camera shop next door. The pictures and gear in the display will lead you to believe that the camera shop oddly sells both cameras and scuba gear. Instead, you actually have to go into the small foyer to the right of the camera store, and then up to the third floor. I wasn't helped immediately, but the store was filled with customers so a pass is given. Even though I didn't know what all the items were at the time, the store also seemed to be stocked with a pretty good assortment of diving gear. This is after taking into account the diving shops I later visited at the many dive shops at my destination for comparison when I actually knew what I was looking at. Once I went to the take the course I was made to purchase the book, being told PADI requires it be purchased with each course. The dive shop was surprised I was allowed to purchase the book separately without being told I would have to repurchase due to PADI's efforts to avoid books being passed on from diver to diver. I don't know; either of the shops could be on the wrong end of PADI's guidelines. Nevertheless, it was well worth the saved vacationing time, monopolizing the lengthy time spent on the flight. read more

UPDATE: I LOVE LEISURE PRO!!!! I just bought a new bcd from this place and they even BEAT THEIR OWN ONLINE PRICE!!! My buddies and I went to buy BCDs together and they took off an additional $10 from my BCD making it $220 flat. thats an awesome price. Not only was that model selling anywhere from $30-$200 more than LP was selling it for.... but LP beat their own price just because we bought a lot all at once and kept on wheedling away to give us a better deal! yay! hooray for Leisure Pro! and yes, dont tell my local dive shop.... if he asks where I got my bcd from.... i.... inherited it from... Larry Polenski.... read more

I cannot believe how helpful this company was. They are a completely different company than then were when they first started out. These guys went out of their way to help me. And they have done so on multiple occasions! I bought a product and hated it AFTER Ausing it. That's right, I used it. I called them and told them the shortcomings of the product which had nothing to do with them whatsoever. They took care of the problem and gave me the deal of the century in order to make me happy. They did all of this without me even asking. Once again, mind was blown. I never in my wildest dreams would have expected them to do what they did. In fact I felt guilty. They wouldn't have anything to do with me not accepting their over-generous offee. They told me "we are taking care of it" and you are getting this better one... end of story". And then they rushed it to me. Holy moly...I'm a fan for life. read more

Upon the recommendation of Yelp, and in preparation of a trip to Bermuda, I went to Leisure Pro to pick up some snorkeling gear. Aside from watching a few youtube vids, I knew nothing about snorkeling. However, the staff at Leisure Pro were extremely helpful and helped me find what I needed. I never felt any pressure to buy anything, and they let me take my time. Definitely would recommend Leisure Pro. read more

So i am taking the hubbie to the caribbean for his 4oth and i need snorkeling equipment. So i think no problem a sports shop around here must have some. Well i would have to drive to far and run into really high prices. So an online forum for the caribbean suggested i try this web site called leisure pro. I went online and got all our stuff for snorkeling and it cost me under 200 for me and the hubbie to get all new snorkeling gear. They promptly emailed me with my order once i hit submit. they promptly the next day emailed me and told me it was shipped. They promptly answered an email question about my order. You can;t get any better than this. i am raving about this place and i haven't even got the equipment yet. It is probably because their is just so little "Customer service" anymore and when i find such a prompt and efficient web to order goods i just got to tell someone. try it out. I will update after I get equip and let you know about the quality of what they sell. read more

Want to give a major thank you to Mario P.!!!! I called in to check stock on some equipment and even though they didn't have everything I originally set out for, he took the time and we figured out how to get the 3 sets of regulators I needed... everything showed up this morning in perfect condition!!! read more

Scuba.com - Thank You Mario!!! - Scuba Diving Near Me - New York, New York

We purchased online. THey shipped the wrong item. And refused to take it back. Next vendor please. read more

DO NOT ORDER for a a Christmas gift ... unless you want a warehouse that sends what they have in stock because they don't actually carry what is listed on the Leisure Pro website. You will spend weeks talking with customer service in a foreign country before YOU have to make a trip to the post office to return what YOU didn't order in the first place, just to get your money refunded. Twenty years diving and dealing with Leisure Pro, never again. Shitty customer service! read more

This place is a hidden gem. Literally, it's kind of hidden, I walked into the camera shop downstairs and stood around feeling and likely looking very confused at the lack of dive gear. I finally realized that I had to take the elevator, located just inside the street entrance, to the second floor. I was there to check out a BCD they had on their website before I made the decision to purchase it. They did not have the exact model I was looking for in stock but they had the base model in my size so I was able to put it on and check the sizing out. The salesman (I think his name was Charlie) said they had the model I wanted in their warehouse and they would ship it to me if I liked. I'm going on a trip in March and I'll be heading back to Leisure Pro in the next few weeks to pick up a BCD, computer and regulator setup. read more

I ordered the Cressi Big Eyes Evolution Crystal Mask and the Tusa Powerview Mask because it is much cheaper (50% difference) to order online than shop at local stores. I ordered on Dec 2, 2012 2:27pm PST and the shipment was sent out on Dec 3, 2012 at 9:34am PST (I opted for the Standard Shipping 3-7 Business Days). The package arrive at Point Roberts, WA on Dec 10, 2012 (i.e., 5-6 business days). Here are the details from the UPS tracking: Bellingham, WA, United States 12/10/2012 1:05 P.M. Signature obtained 12/10/2012 12:37 A.M. Out For Delivery Bellingham, WA, United States 12/08/2012 1:23 A.M. Arrival Scan Hodgkins, IL, United States 12/05/2012 7:21 A.M. Departure Scan 12/05/2012 3:06 A.M. Arrival Scan Edison, NJ, United States 12/03/2012 10:42 P.M. Departure Scan 12/03/2012 2:12 P.M. Origin Scan United States 12/03/2012 7:32 P.M. Order Processed: Ready for UPS The items were well cushioned for shipping. Leisure Pro also included a free pack of extra straps for our masks. Both masks came in the standard mask case. The Cressi mask was packaged in a plastic bag, while the Tusa did not, so maybe the Tusa mask was opened previously (sorry, but -1 star because of that) Overall, we are quite happy with our purchase and will shop again from this store. read more

I've bought a variety of gear from LiesurePro over the years. I don't believe I've ever cheated. What you see is really what you get. The website is really easy to navigate and has the ability to filter by brand and various features. This alone makes finding what you need simple and painless. The store has the fast shipping imaginable. I can order something from them on a Monday and have it on my doorstep in California on Friday. California has another of the biggest online scuba stores less than 50 miles from my home, and they are unable to get stuff to me in that time. The last thing I'll mention is that they will buy your old gear back from you. Not using something? Got a new BP&W and want to trade in that old BCD? Liesurepro will send you a shipping label for you to mail in your old gear. In return, you get back cash or store credit--your choice. Sure keeps me from piling up too much stuff in the closets and garage. read more

As a new Open Water Diver I was unsure about the besk mask for me, so I visited Leisure Pro. The brightly lit third floor scuba shop had a wide selection of gear. To a new diver it was a little overwhelming so I asked for help. After asking for some help choosing a mask the sales associate, Ben, helped me find a perfect fit for my face. My last mask was not even close to as comfortable as the new one I purchased. Ben was patient and gave honest, first-hand advice on what to purchase. The mask which was usually $85 turned out to be on sale for $70. For the comfort level of the mask I was surprised at the low price. I will definitely be returning for future purchases. read more

I got my snorkel/fins/mask from Pan Acqua last year when I did my Open Water, then came here to get a wetsuit, dive computer, BCD and some other accessories as it's a bit closer to work and not as crowded as Pan Acqua (where I felt a bit lost in the crowd). Kevin had the patience of a saint answering all my questions and letting me try on about a million different items. He gave me great advice on which models and sizes would be best for me and I'm very happy with the deals I ended up with. There's so much inventory in stock, and no pressure at all to buy. Best dive shop in Manhattan! read more

We've been renting snorkeling gear for years and finally decided to buy our own set. We went to Leisure Pro not knowing anything about anything and Ben Teichberg was super helpful. He listened to our needs and explained why he was recommending what he was recommending, giving us different price/quality options but always well within our budget. In the end, Ben Teichberg hooked us up with great snorkeling gear that worked really well. It made our snorkeling experience even more enjoyable. read more

They'll never get a cent from me. Went in for a wetsuit and tried several on. The one I wanted was too small so they offered to order me the size up and bring it in from the warehouse. I told them I'd be back in 2 days to get it and they said that was great. Then when I came in they told me they sold it and didn't have any more. Salesman actually had the audacity to ask me to try on more suits and then when I went over to the changing room area I was completely forgotten. Also, you're going to be hard-pressed to find a women's suit that isn't pink. Can't wait to give their competition all the money I was planning to spend. read more

I shopped at this store for the first time today and they were super helpful and patient. They listened to me and gave me good advice. The warehouse guy sent out the wrong snorkel, but the guy didn't try to sell it to me. Instead, he offered me to buy the one on display. I recommend this place. read more

Bought a Oceanic VTX in March and paid the 2-business day, my dive computer was delivered to the wrong address, didnt get it back and Leisure pro refuses to refund me... Their excuses - Need UPS investigate, every time I ring them got the same reply "UPS is investigating need more 7-10 business days.. its now 25 business days and Im still waiting.. read more

I am sorely disappointed in Leisure Pro. We purchased thousands of dollars in equipment and on our first dive in Hawaii my dive computer kept losing communication with the tank transmitter. Not only was it aggravating but it almost cost us our dives. But I digress... Upon our return I sent the dive computer in for warranty repair on August 11, 2013 expecting there would be no issue having it back for our 30th wedding anniversary trip to St. Maarten in October. As of September 24th I have heard nothing from Leisure Pro. I have tried every method to contact them by email and voicemail. All I get is Out of Office replies and voicemail stating that they are closed from 9/15/15 until 9/29/13 for Sukkot. I understand religious observance, but to completely and utterly abandon your customers is unacceptable. This is not a cheap sport and I will rethink the company I purchase my equipment from in the future. read more

Absolutely love this place. great selection, amazing prices, excellent customer service. I went there on mid day on a Thursday so there weren't too many people in the store, but the salesman promptly brought me what I asked for, offered sound advice, and was not pushy or overbearing. I suggest doing a lot of research before going to the store so that you understand what products they have, the reviews that people have posted, and the prices--you can usually haggle their already discounted prices down even more, which makes this a great stop for the diver on a budget. I would like to especially call out Aaron N. from their sales team; A+ job. I think we exchanged around 8-12 emails discussing pricing, products, sizes, etc before I set foot in the store to tryout a few items in person. He answered all of my questions within 24 hours and was instrumental at getting me the products I wanted at great prices. This is how customer service should be done and I will be buying a lot more of my gear from them because of it. I wanted to make sure he got sales credit, but they don't do that so this review will have to do-Thank you Aaron. read more

Their listing on Amazon.com and on their own website states "In Stock & Ready to Ship". Neither were true. I ordered an Orcatorch D611 2400 Lumen Canister Light online from Leisure Pro through Amazon.com on 12/14/2018 - the item page had the item marked as "In Stock & Ready to Ship". I paid with my credit card immediately - $229.95, which posted on 12/16/2018. On 12/14/2018, I received an email stating the package is expected to be delivered on 12/20/2018. On 12/16/2018, I checked the status of my order on Amazon and the tracking number provided showed a UPS label had been created. On 12/20/2018, the tracking number still showed no progress (shipping label created). I then called Leisure Pro directly. Their representative first blamed UPS, then later stated that the product was discontinued. When I asked him why it was still listed on Amazon (and also their own webpage - leisurepro.com), he then said it was a "different color". BTW - the listing on Amazon does not specify any color. He then offered to send one of the "different colored one" instead. I asked him to please eyeball that they had it in stock and he stated he could not do that. I then requested a refund. They held my money for over 5 days with no intention of sending the product by the delivery date stated in addition to lying to me. I will never do business with them again. read more

Ordered two pairs of gloves 7mm. They mailed them. We each tried on one and felt we were ok. Went diving in MN a few weeks later in a lake. We had to walk into the lake down a hill with all our gear on. Once in the water we tried to put our gloves on and I noticed I was mailed two left hand gloves. One med (which I wanted) and one large. We were unable to dive where and when we wanted because of this. I had to pay to mail back their mistake. My exchange/return has been with them for over a week and customer service keeps saying "now the gloves are in inspection, allow two more days" and "now the gloves are in holding allow two more days". POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!! SEND ME MY MONEY BACK!! I will never use them again and I would encourage everyone to find a new store read more

I bought a scuba package (BCD, first stage, octopus and SPG) from leisurepro.com. The website did not contain complete information as to whether the first stage was yoke or DIN, but Q&A on the site stated that it was DIN with a yoke adapter - which is exactly what I was looking for, so I ordered it. When the item arrived, I realized that it was yoke. I called the store in hopes that they can help me, instead I got attitude and blame, even though this was all caused by their website containing incomplete info. No attempts to make me a happy customer, no apologies, no ... anything. However, as a major courtesy to me, they will let me return the reg for free and pay for shipping. Wow! What an amazing courtesy that every other online retailer offers as a matter of course and standard policy. read more

Long time customer. Purchased thousands of dollars of equipment from them over the years. Service has tanked. Went in to try on 7M wetsuit, boots, and gloves. When it didn't fit, the guy ordered all in my size and said he'd get them to the store for me try on and said he'd call. Two weeks go by. I call to check it out. They had no record of my request. Told me if the stuff did come in it was sold. Told me that they don't have a system to call me when it arrives. Then told me the suit I wanted is out of stock. The guy on the phone was unable to communicate to me like a valued customer. Got frustrated and told him I was going elsewhere and that I will never buy there again. I do not think they cared much. Found all I needed online. Have another shop that happily services my gear. By Leasure Pro, I always loved you. No more. read more